I've been a customer of FutureQuest off and on since December of 1998. Three years is definitely long enough to find all the weak spots. I've had accounts with about four other nationally known WPP's. They all were much larger and, I'm sure, better funded than FQ, but they each had their fatal flaws. I always ended up back at FQ.
Recommend this product?
The "killer" feature is the open bulletin board system. All of FQ's laundry is hanging out for all to see, clean and even sometimes dirty. When I say dirty, I don't mean profane. I mean that technical snafu's are fully described and accounted for by the sysadmins. The rare irate customer can post publicly, and the response is public. There is a community at FQ, not just thousands of disjointed account holders. It sounds corny, but when you can't figure out a difficult PHP or Perl problem, it sure is nice to get help on the bbs, usually the same day. Heck, sometimes it's the same hour! It's refreshing and EDUCATIONAL to be able to "converse" directly with the people that build and maintain the servers.
Control panel access of many different server functions is well thought out and easy to operate.
FQ stays on top of the new releases, updating PHP, mySql, etc. whenever they are discovered to be stable. They pride themselves in offering a developer's platform. I'll never use half the server features, but it's nice to know I can!
FQ pricing is reasonable, although not sub-basement, "suck 'em in fast and hope they don't notice the extra charges" style pricing. Discounts are offered for annual prepayment. MySQL is not offered until the third tier of service, which I feel could be offered at the second tier.
The Passat runs for years trouble-free. The Ferrari looks pretty. 'Nuff said.
Monthly fees (US$): 24.95
Platform used: Linux
Hosted on Secure Server: No
Main focus of Web site: Customer service and retention