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Two Electronics Reviews Greyed Out
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morilla Original Post: Apr 06 '12,  5:22 am           
Reviews written: 360
Member since: Oct 9, 2004

Post: 292886
Two Electronics Reviews Greyed Out

I have two Electronics reviews which greyed-out overnight; one DVD player and one remote control.

The Google links are still there. The DVD player link indicates there were 10 reviews present; but, the link took you to the review tabs page rather than an individual review. Since that listing is now greyed-out and not showing up in site search, the Google link now takes you to a site search page with no, direct listing for the product. (Site search doesn't even have the dreaded "No Longer Available" listing pushed down in the results.)

The link was the 1st result on the 2nd page of Google results by typing in the product + the word 'review.' Now, with site search finding it and the Google link being provided an SdC-like result (search results page with no relevant listing), the ONLY way readers are going to find it is to stumble on to the links on the 10 member profile pages.

The same with the remote control link; except that was the 3rd result on the 1st page of Google links.

These are not 'media' products where people are at risk of losing 'pennies.' These are ELECTRONICS products that have 'reasonable' IS every month.

There is no link that would be sorta/kinda legitimate to move the remote control review to. There's one that starts the same, but has an additional letter and the remote in the product photo LOOKS substantively different.

There is a 'new' listing for the 'new' version of the DVD player that one could, conceivably be moved to as the 'new' version was being reviewed under the 'old' listing. (The two models are virtually identical in appearance, with an 'extra' letter in the model designation for the 'new' version; but, I have no idea what the difference is beyond about $5 in price.)

The problem is that, once again, the well-established Google link will be lost and 10 members will have to move their reviews, hoping readers will find them under the 'wrong' listing. (The local Wal-Mart still has a shelf full of the 'old' model.)

The listings were NOT greyed-out yesterday. March IS is now showing on the listing. So, it had to have happened overnight.

Is there anything that can be done to bring those listings back?

     
morilla Posted: Apr 06 '12,  6:17 am (Updated: Apr 06 '12,  6:24 am)           
Reviews written: 360
Member since: Oct 9, 2004

Post: 292890
Book Reviews and a Sports & Outdoor Gear Greyed Out Too

A book review I had grey-out in December was finally moved to a Sports & Outdoor listing for the same book that I finally found.

I just moved it to that listing not all that long ago; sometime around the beginning of March.

Now, that listing is also greyed out.

Moving it last month brought more hits than it had been getting since December.

I now see that I have 3 Book reviews greyed out as well.

That's 6 reviews, from 3 categories (Electronics, Sports & Outdoor Gear, Books) greyed out overnight.

     
jump_chump Posted: Apr 06 '12,  7:53 am           
Reviews written: 0
Member since: Oct 4, 2005

Post: 292894
RE: Book Reviews and a Sports & Outdoor Gear Greyed Out Too

The search engine had some issues the last 48 hours. It was resolved this morning.

This is the third search engine issue in the last two weeks.

Good thing the new search engine will be released very soon.

damon

epi eng

     
morilla Posted: Apr 06 '12,  8:01 am (Updated: Apr 06 '12,  8:08 am)           
Reviews written: 360
Member since: Oct 9, 2004

Post: 292895
RE: Book Reviews and a Sports & Outdoor Gear Greyed Out Too

Quote: jump_chump
The search engine had some issues the last 48 hours. It was resolved this morning.

This is the third search engine issue in the last two weeks.

Good thing the new search engine will be released very soon.

damon

epi eng


My primary concern is the potential loss of the Google links on the Electronics reviews. As I said, there are at least 10 members involved with the DVD player and mine was not at the top of the list since I'm not a TR/Advisor in the category, nor was mine the most recent (I don't think).

If it takes too long, the Google links will be gone and regardless of whether the new search engine finds the dreaded "No Longer Available" listing buried in the results, it is bound to impact the traffic and, thereby, the IS - which means, as it is "Electronics" rather than 'media,' a more 'substantive' IS potential.

As we found out, the hard way, in early January, without the Google links, traffic tends to dry up.

Is this something that is likely or can be fixed more 'immediately;' i.e., the reviews reconnected to the listing the way this one was back in February?

(I'm assuming there are more than just my 6, plus the other 9 from the one listing, out there which just haven't been noticed yet due to the 'holiday.')
     
kevintipple Posted: Apr 07 '12,  7:17 pm           
Reviews written: 930
Member since: Jul 31, 2002

Post: 292946
RE: Book Reviews Greyed Out Too

Quote: jump_chump
The search engine had some issues the last 48 hours. It was resolved this morning.

This is the third search engine issue in the last two weeks.

Good thing the new search engine will be released very soon.

damon

epi eng



They have not resolved for me as I still have a number of book reviews greyed out. I know my reviews are not as important as some other ones in other categories, but it is still frustrating.

I hope the new search engine is better.

Kevin
     
carstairs38 Posted: Apr 10 '12,  11:49 am           
Reviews written: 2403
Member since: Oct 3, 2005

Post: 292986
RE: Book Reviews Greyed Out Too

Yesterday, I added Green Eggs and Ham to my wish list so I could post a review there later in the week. (Guess who saw his niece this weekend.)

The link, which had almost 100 reviews on it to date, is now vanished completely.

Is there a fix for this coming?

Mark

     
morilla Posted: Apr 15 '12,  10:24 am           
Reviews written: 360
Member since: Oct 9, 2004

Post: 293117
Greyed Out - Again

The 'message boards' link is not at the bottom of the page, so I must be on the Beta Search Engine.

The DVD Player review was fixed a day or so after the original post; but, it's now greyed out... again. (The Google link is no longer working... again... taking you to a search results page with no listings for the product.) That makes 6 people (the Google link says 10 reviews, but there are only 6 at Epinions) with a greyed out Electronics review.

This time, the remote control review is still tagged to its category.

The same book review that ended up moved to Sports & Outdoor Gear after it was greyed out awhile back is now greyed out... again.

The same three Books are greyed out again from that category.

The interesting thing is that I also noticed that a review posted the other day by a newbie and one posted by a veteran on the Sports & Outdoor Gear Just-In page are also greyed-out. There is no drill down above the review and there is no image on the Just-In page.

However, when I go to the veteran's review, I can see the advisor badges on the ratings for everyone but me. (No advisors have rated the new one yet. I was going to, that's how I noticed the grey-out. There's no drill down or star rating for the newbie's review either.)

Just to put another wrinkle in it, if I go to the newbie's profile page, it shows as greyed-out on the profile page. If I go to the veteran's profile page, it doesn't show as greyed-out. (Incidently, when I return to the veteran's to see if there is a star rating, my advisor badge showed; even though I was still, theoretically, on the Beta since there was still no 'message boards' link at the bottom.)

Evidently, whatever someone thought they fixed the other day with the 'new search engine' is still having issues; once again, 'randomly' (or other) greying out reviews in at least 3 categories. Now, you also have the new 'twist' of the advisor badges, grey out/not greyed out on profile pages, etc. (Different servers with the Beta?)

Yes. I also find having to go to the member center to access a link for the message boards 'irritating.'





     
kevintipple Posted: Apr 16 '12,  6:02 am           
Reviews written: 930
Member since: Jul 31, 2002

Post: 293127
RE: Greyed Out - Again

I have a number of book reviews that never cleared up. Several that did clear up are now gone from sight again.

     
morilla Posted: Apr 16 '12,  7:01 am           
Reviews written: 360
Member since: Oct 9, 2004

Post: 293128
RE: Greyed Out - Again

Mine are back.

But... I'm no longer on the Beta. (The Message Boards link is showing at the bottom of the page.)

After posting last night, I happened to notice another member's profile page where it looked like approximately 1/4 of their reviews were greyed-out. All but two are now back.

The Google link, once again, works for the DVD Player. (The trouble is that it started the month at a 'fair' pace in terms of hits. Ever since the first grey-out, it's struggled to pick up another couple.)

I also managed to try a few searches with the 'new' search engine. I felt like I was back in the SdC Beta with a much better layout for the search results screen; though decidedly no better results than I had at SdC.

(The search results pages at SdC are horrible. 4 listings across, 10 down on a single page. Drill downs are almost useless and you have to pan the cursor across every result to get a sense for which are reviewable listings. At least it seems that Epinions is going to stick with the straight up/down list and it's relatively easy to determine which are reviewable and which aren't.)

Several times, when trying to search from within a specific category rather than "all categories" - "We're sorry, there's been a problem. Please try again later."

I picked one product that I was actually hoping to find a listing for. All categories = 35 pages. I dutifully went through ALL 35 pages and found not a single listing. I then tried drilling down from the left and got about 3 pages of results, many of which I had NOT seen in the 35 pages.

I tried searching for a couple of other products and ended up with a system that knew enough about the specific product to offer me several, legitimate alternative search strings (despite my not having entered the product type, just the product name, it gave me alternatives with the specific type of product - i.e., the system 'knew' what is was supposed to be); but, it couldn't find ANY listings for the product.

The trouble is that on the one product, I can find the Express Review by coming in through Google. On the other, it's one of four new offerings in that brand which became available last month and, in certain circles, is an actual 'hot item' in the sense that the brand loyalists have been waiting for it since it was 'announced' almost two years ago. (The final form is now available, but we got no listings for it and with SAP about to be put on hiatus for an indeterminate period of time, that could prove problematic.)

In short, my experience with the 'Beta' search engine seems to put it in something of a "Twilight Zone" where reviews are being greyed-out; impacting individuals minimally or extensively depending on the individual's 'catalog,' but cutting across categories. The search results layout is better than SdC in terms of being more 'readable.' But, the actual results seem to be, well, we screamed enough about it during the SdC Beta and given that it seems to be more than a little 'weak' on finding existing reviews (one was from right around Black Tuesday and in the 'old catalog,' but others should have been there)...

Let's just say that I don't think it's ready for prime time yet.

     
morilla Posted: Apr 16 '12,  6:20 pm           
Reviews written: 360
Member since: Oct 9, 2004

Post: 293152
Definitely Problems with the Beta

I'm evidently back on the 'Beta' - no Message Boards link at the bottom of the page.

Same reviews (mine and others) greyed out.

Images not loading this time.

Some pages only partially loading this time.

Frustrating, to say the least.

     
carstairs38 Posted: Apr 16 '12,  8:46 pm           
Reviews written: 2403
Member since: Oct 3, 2005

Post: 293156
RE: Definitely Problems with the Beta

I'm on beta now, and I'm finally seeing what everyone else is seeing. Yes, definitely aggravating. (Not that I was doubting anyone, just adding my "Me, too.")

Mark

     
jump_chump Posted: Apr 16 '12,  11:41 pm           
Reviews written: 0
Member since: Oct 4, 2005

Post: 293160
RE: Definitely Problems with the Beta

There's a bug in the release that will be fixed tomorrow that is causing the recent slew of orphan reviews.

The bug is completely unrelated to the new search engine.

damon

epi eng

     
morilla Posted: Apr 16 '12,  11:45 pm           
Reviews written: 360
Member since: Oct 9, 2004

Post: 293162
RE: Definitely Problems with the Beta

Quote: jump_chump
There's a bug in the release that will be fixed tomorrow that is causing the recent slew of orphan reviews.

The bug is completely unrelated to the new search engine.

damon

epi eng


Thanks for the update.
     
toiletoctopus Posted: Apr 17 '12,  9:49 am           
Reviews written: 2760
Member since: Sep 6, 2004

Post: 293176
RE: Definitely Problems with the Beta

Thank you for the update as well, as I had issues with a review earlier.(Cars). Still do, can't delete a paragraph through an update. Oh well, at least eventually :). Thanks Damon,

Mike

     
George_Chabot Posted: Apr 17 '12,  1:15 pm           
Reviews written: 2677
Member since: Feb 9, 2000

Post: 293186
RE: Definitely Problems with the Beta

Make me another one. I was wondering why everything was under Computers & Software...

     
bkalafut Posted: Apr 17 '12,  9:40 pm           
Reviews written: 406
Member since: Nov 21, 2003

Post: 293219
Most beer and spirits reviews

Most beer and spirits reviews are greyed out, too--and I can't see comments left.

     
morilla Posted: Apr 18 '12,  6:26 am (Updated: Apr 18 '12,  7:06 am)           
Reviews written: 360
Member since: Oct 9, 2004

Post: 293226
Grey-Outs Still There; But, New Message Board Link Shows

Quote: jump_chump
There's a bug in the release that will be fixed tomorrow that is causing the recent slew of orphan reviews.

The bug is completely unrelated to the new search engine.

damon

epi eng


I see the new Message Boards link on the profile page.

However, the aforementioned greyed-out reviews (mine and others') are still greyed-out at this time.

ETA: It appears we've now lost the Google link to the DVD Player reviews. The question is that if you can get this listing back whether we can get the Google link back; which, as I said in the original post, was the 1st result on the 2nd page of Google results by typing in the product + the word 'review.' It took you to all six reviews listed. So, it's not just 'me' that's gotten hit by just that one grey-out.
     
coldsteel7 Posted: Apr 19 '12,  4:00 am           
Reviews written: 1663
Member since: Dec 3, 1999

Post: 293281
RE: Grey-Outs Still There; But, New Message Board Link Shows

I have been traveling and not able to track this issue. I see this morning that I am in the same boat. I have several electronics reviews that are greyed out.

John

     
morilla Posted: Apr 19 '12,  11:05 am           
Reviews written: 360
Member since: Oct 9, 2004

Post: 293294
The Grey-Outs Continue

Quote: jump_chump
There's a bug in the release that will be fixed tomorrow that is causing the recent slew of orphan reviews.

The bug is completely unrelated to the new search engine.

damon

epi eng


Since all of the above, cited reviews are still greyed-out (including the remote control review... again), can we assume the anticipated fix was not released or was not successful?

Any thoughts on a time frame for when they will be?
     
merle_levy Posted: Apr 19 '12,  3:33 pm           
Reviews written: 279
Member since: Dec 18, 1999

Post: 293300
RE: The Grey-Outs Continue

Quote: morilla
Since all of the above, cited reviews are still greyed-out (including the remote control review... again), can we assume the anticipated fix was not released or was not successful?

Any thoughts on a time frame for when they will be?

My gray-outs today are thankfully few, but thought I'd report anyway. One is a remote control in electronics and the other is a board game in Kids & Family.
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