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Is There Enough Communication Between Members & Management?
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sleeper54 Posted: May 09 '08,  6:46 pm           
Reviews written: 496
Member since: Feb 24 '01
Post: 184489
RE: Is There Enough Communication Between Members & Management?

Quote: almarsezstuff
Before all the recent changes, a newsletter was something we were working on. In fact, it was on my plate. I still think it's a great idea and once we're back at full strength, I plan to pursue it again.

-Almar

Cool. I know I was one who threw that out as a suggestion a while back ...OK, many moons ago, pre-Almar. I believe roheblius suggested I pursue the idea via e-mail with . . .Christal (...had to search for the name, how quickly we forget...) Which, of course, I never did.


Consider the idea formally 'thrown out there' again. I am glad to see a positive response to it..!!



Quote: ladyconsumer
That's a very nice looking newsletter.

But it's still missing the list of known issues. (Or maybe they don't have any???)

Certainly content would have to be developed.

Just as certainly, a newsletter would not be used only as a broadsheet for 'what is wrong' but also as a positive reminder of 'what is right'.



...tom...
.
   
mobiprof Posted: May 10 '08,  5:21 am           
Reviews written: 181
Member since: Jun 27 '00
Post: 184522
RE: Is There Enough Communication Between Members & Management?

Quote: smorg
.... which is why you keep hearing suggestions about newsletter sent directly to members


My esternal epimemory, the utterly unofficial epidictionary reminds me that original epinions.com weekly newsletter "The Epinions Advisor" was posted on the site.

The shopping.com newsletter you can sign up for is sent to you IIRC, but I have not received one in quite some time.

- NewsletterProf
   
rudixeno Posted: May 10 '08,  10:04 am           
Reviews written: 195
Member since: Nov 14 '05
moderator in Home & Garden
Post: 184538
Newsletter? Nice idea down the road

It seems to me that we are going through a period in which Epinions is operating on dramatically reduced resources. We seem to have lost our Project Manager and Community Liason, one right after another with virtually no notice. I may be mistaken but I think we've lost 3 (or ist it 4?) Epinions dedicated engineers recently.

I think before we get excited about creating a newsletter and diverting whatever resources remain, let's wait to see what resources are replaced.

But that's just my opinion.

Rudi

   
sleeper54 Posted: May 10 '08,  10:18 am           
Reviews written: 496
Member since: Feb 24 '01
Post: 184540
RE: Newsletter? Nice idea down the road

Quote: rudixeno
--snip--

I think before we get excited about creating a newsletter and diverting whatever resources remain, let's wait to see what resources are replaced.

But that's just my opinion.

Rudi

Absolutely. As I already suggested earlier when I said...

"It is depressing to me that something this well done seems beyond the current capabilities of Epinions dot com."


Gawd knows we do not want resources pulled from 'the catalog problem'...



...tom...
.
   
mobiprof Posted: May 10 '08,  2:35 pm           
Reviews written: 181
Member since: Jun 27 '00
Post: 184556
RE: Newsletter? Nice idea down the road

Quote: rudixeno
We seem to have lost our Project Manager

I think that is "Product Manager", and as such not responsible for epinions.com projects, but for epinions.com products.
I guess that includes testing epikids (grin, duck, run).

Quote: rudixeno
I think before we get excited about creating a newsletter and diverting whatever resources remain, let's wait to see what resources are replaced.

Ah yes, setting priorities and such to make sure most important things are done first. The things a manager does ;-)

- ManageProf

   
ssjakira1 Posted: May 10 '08,  4:30 pm (Updated: May 10 '08,  4:30 pm)           
Reviews written: 741
Member since: May 13 '03
Post: 184563
RE: Is There Enough Communication Between Members & Management?

*snicker* See, this is why I don't bother calculating my hits or complaining about anything because I know I'll just get frustrated and my feathers all ruffled.

Anywho, I agree with Patty about updates not given strictly on the Message Boards. I've been here for 5 years and I only recently discovered the boards 2 or so years ago.

Heh...I always envision Epinions staff consisting of 5 engineering guys and then 5 others of different positions. It's easier to think of it in small terms when things stay wonky for so long.

Which is why I'll admit, I was shocked when two bugs I reported were fixed weeks later and I got emails about it.

However, I also think it's funny that the newsletter is being brought up yet again, and while it always seems to get rejected by the Epi-heads, suddenly it sounds like an awesome idea...what makes now different than before?

NT

   
roheblius Posted: May 10 '08,  4:34 pm           
Reviews written: 601
Member since: Dec 13 '99
moderator in Music
Post: 184564
RE: Is There Enough Communication Between Members & Management?

Quote: ssjakira1

However, I also think it's funny that the newsletter is being brought up yet again, and while it always seems to get rejected by the Epi-heads, suddenly it sounds like an awesome idea...what makes now different than before?

NT


It's never been a bad idea. It's just something that is hard to put together. Now we have a marketing guy (Almar) who has experience with that type of communication.
   
meagandowney Posted: May 10 '08,  5:59 pm           
Reviews written: 358
Member since: Sep 11 '05
moderator in Books
Post: 184569
RE: Is There Enough Communication Between Members & Management?

Quote: ssjakira1


However, I also think it's funny that the newsletter is being brought up yet again, and while it always seems to get rejected by the Epi-heads, suddenly it sounds like an awesome idea...what makes now different than before?

NT
Epi-head here!

I don't believe I've ever rejected the idea, but I do think that it may have been rejected by stakeholders demanding a different level of accountability from the site. For example, I would not recommend having a list of bug fixes on a newsletter that goes out to every registered member. It just doesn't make sense for that broader constituency. It might make sense in an email form to CLs, though. One communication tool isn't going to hit every audience, and I guess that's my point - to segment a bit. Keep everyone abreast of the good (and some of the wonky) things happening here with appropriate site links and features via a newsletter, and find other ways to communicate with those who demand more information.

My only frame of reference is the world of nonprofit management. Our audited financial statements are available with a click of a small footer link on our website, but we'd never send that information unsolicited to all of our constituents. They do receive our annual newsletter though. On the flip side of that coin, I'd never expect a foundation to give us a $50,000 gift with nothing more than a newsletter in their hands. The communications strategies vary depending on the audience.

Epinions' "bug fixes" would be comparable to our program tweaks. Honestly, even the board doesn't get that information unless they ask for it because it would distract from their job of governing the organization. Epinions members do not govern or manage the site - they simply contribute to it, and can choose to walk away if they feel that their contributions aren't stewarded appropriately. At this point, I'm not convinced that my contributions aren't stewarded appropriately but I do recognize that the things that tell me my contributions make a difference (i.e., hit counts) are wonky.

In sum, a newsletter isn't going to do everything for everyone on this site, but detailed information about management issues will do just as much to confuse folks as it will to inform them on this site if it's presented in the wrong form. I'm sure that the good people at eBay have people with Ph.D.'s in this sort of thing, right?

-Nonprofit MD
   
meagandowney Posted: May 10 '08,  6:02 pm (Updated: May 10 '08,  6:03 pm)           
Reviews written: 358
Member since: Sep 11 '05
moderator in Books
Post: 184570
RE: Is There Enough Communication Between Members & Management?

Quote: roheblius
It's never been a bad idea. It's just something that is hard to put together. Now we have a marketing guy (Almar) who has experience with that type of communication.
I doubt that SDC should or would resort to an application like Constant Contact, but for what it's worth, there are email marketing software applications that allow you to create templates and import email addresses very easily.

Almar probably knows of all of them and dreams of using them while getting his weekly spa treatments.
   
anderclayton Posted: May 10 '08,  6:44 pm           
Reviews written: 50
Member since: Dec 18 '99
Post: 184575
RE: Is There Enough Communication Between Members & Management?

Quote: BigJack

3) The 10-4-10 promotion - the negatives are starting to outweigh the positives, but it keeps going month after month. This convinces me that it's nothing more than a short term gimmick to increase site traffic - a gimmick that's unsustainable.


That implies that they can't get two dollars from a solid review of a topic:) I'm not sure about the dollar for a mediocre- review thing but two for a solid one seems fairly reasonable (if low really).

I'd say penny a hit or ten cents a hit were pretty rough to sustain (and more directly a 'increase site traffic' thing) but per review and only if you write a bunch seems like it could be reasonably stable.

Not saying that it *is* mind you but it isn't like throwing diamonds at users. I've seen sites getting information pay as much as five dollars for targeted stuff that took less time to provide than Epinions reviews do.

Ander
   
ladyconsumer Posted: May 10 '08,  6:49 pm           
Reviews written: 634
Member since: Jul 11 '05
Post: 184576
RE: Is There Enough Communication Between Members & Management?

Quote: meagandowney
Epi-head here!

I don't believe I've ever rejected the idea, but I do think that it may have been rejected by stakeholders demanding a different level of accountability from the site. For example, I would not recommend having a list of bug fixes on a newsletter that goes out to every registered member. It just doesn't make sense for that broader constituency. It might make sense in an email form to CLs, though. -Nonprofit MD


With respect, I disagree. Why not make the information available to all members? Those not interested can simply skip that section. Or, if it's electronic, they can choose not to click that link.

To say that the CL's deserve the information but the "ordinary member" doesn't just seems too elitist to me.

OrdinaryMemberMona
   
roheblius Posted: May 10 '08,  6:57 pm           
Reviews written: 601
Member since: Dec 13 '99
moderator in Music
Post: 184577
RE: Is There Enough Communication Between Members & Management?

Quote: ladyconsumer
With respect, I disagree. Why not make the information available to all members? Those not interested can simply skip that section. Or, if it's electronic, they can choose not to click that link.

To say that the CL's deserve the information but the "ordinary member" doesn't just seems too elitist to me.

OrdinaryMemberMona


I know what's she's saying. The second we promise to deliver things like that only make it certain that members will hold us to more, and without a lot of staff, we can't get in the game of over promising and under delivering. It has to be the opposite. Like I've said before, it's a losing game for us. I think Almar should try and find a happy medium.
   
anderclayton Posted: May 10 '08,  7:00 pm (Updated: May 10 '08,  7:05 pm)           
Reviews written: 50
Member since: Dec 18 '99
Post: 184578
RE: Is There Enough Communication Between Members & Management?

Quote: almarsezstuff
Before all the recent changes, a newsletter was something we were working on. In fact, it was on my plate. I still think it's a great idea and once we're back at full strength, I plan to pursue it again.

-Almar


It has been something that Epinions has asked us to opt in about for as long as I can remember...

It currently reads: "I would like to receive occasional information about Epinions.com in the future. " but I'm vaguely remembering that it mentioned newsletters or something of that sort at one point:) I could be wrong on that one but hey, people that might want to receive a newsletter are already signed up.

I second mobiprof's monthly chat suggestion though as well. I liked them when they were going on regularly and think that they worked reasonably well to keep the community cohesive.

Ander

Edited to note that the opt in thing is located in Update Member Info on everybody's profile page. I've got mine selected:) How about you?
   
anderclayton Posted: May 10 '08,  7:09 pm           
Reviews written: 50
Member since: Dec 18 '99
Post: 184579
RE: Is There Enough Communication Between Members & Management?

Quote: roheblius
...without a lot of staff, we can't get in the game of over promising and under delivering. It has to be the opposite.


So under promising and over delivering? :D

Kinda like Scotty telling Kirk that the engine repairs are going to take six hours and Kirk telling him that he has one? :)

Seems a bit odd but did provide some dramatic moments...

Ander
   
mobiprof Posted: May 10 '08,  7:12 pm           
Reviews written: 181
Member since: Jun 27 '00
Post: 184582
RE: Is There Enough Communication Between Members & Management?

Quote: meagandowney
For example, I would not recommend having a list of bug fixes on a newsletter that goes out to every registered member. It just doesn't make sense for that broader constituency. It might make sense in an email form to CLs, though.


Seems like you are essentially suggesting two newsletters instead of one.

Defect fixes are of interest to everyone, and the "broader constituency" is not less interested in these because others have a CL badge.

Insofar as different people have different interest in different kinds of news, why not segment the newsletter out into eight or twenty newsletters? Let's make it as complex as possible!... or let's not, and keep things simple. That is more likely to be doable and actually work.

- MobiPractical


   
ssjakira1 Posted: May 10 '08,  7:35 pm (Updated: May 10 '08,  7:41 pm)           
Reviews written: 741
Member since: May 13 '03
Post: 184588
RE: Is There Enough Communication Between Members & Management?

Quote: meagandowney
Epi-head here!

I don't believe I've ever rejected the idea...

Er, actually I don't put you into the Epi-head area, if that's ok. Haha. I meant more like the people who were actually getting paid to work for the company (non-IS). =P

Edited because that still sounds rude to me and I don't mean it to be... ^_^
   
ladyconsumer Posted: May 10 '08,  9:32 pm           
Reviews written: 634
Member since: Jul 11 '05
Post: 184596
RE: Is There Enough Communication Between Members & Management?

Quote: roheblius
I know what's she's saying. The second we promise to deliver things like that only make it certain that members will hold us to more, and without a lot of staff, we can't get in the game of over promising and under delivering. It has to be the opposite. Like I've said before, it's a losing game for us. I think Almar should try and find a happy medium.


Pehr asked for suggestions.

Several people suggested a newletter-type information system.

I'm sure, even with limited staff, something can be done. My post to Meagan was specific about a list of bug fixes. I don't imagine that posting such a list is a lot of work. Surely, someone, somewhere, already has the list and knows the status of each one.

Bottom line - I agree with the notion of not promising huge, grand gestures that will never actually come to light. But I think some small promises can be made.

It will be up to Pehr & company to decide where the line gets drawn.
   
Pirich Posted: May 10 '08,  11:11 pm           
Reviews written: 137
Member since: Jul 03 '00
Post: 184607
RE: Is There Enough Communication Between Members & Management?

I believe in possibilities, and after seeing the complete hash other sites trying to run reviews of my own product specialty have posted, there is a lot right with Epinions. We have a few things which annoy people, and we have some bugs which seem to recur. My shopping list for what I'd like to see is this:

(1) Come up with a review mechanism for products. A lot of stuff doesn't have a photo. A lot of obvious product tie-ins don't exist (try to fing iPhone's bluetooth headset, for example).

(2) Fix the search engine. There is a bunch of stuff on our site which doesn't come up in the search engine, even if it has a review. The way people find our reviews now is through Google searches.

(3) Get rid of anonymous ratings. I don't know of a single non-abusive use of this feature. The entire point of this site is a user takes credit for what the write and builds a reputation. Anonymous back-stabbing isn't part of that model.

(4) Switch the 10-4-10 with something more quality based. No one wants to do a search to find a half-hearted check-the-box writeup. I personally put a lot of effort into my reviews to make them the best they can be; better than what searches of other sites show. A lot of other people have done that, and it is why Epinions matters. Can I do 10 high quality write-ups a month? Yeah, but not if I'm going to be a dad to my little kids.

Epinions has some new faces in leadership roles. I appreciate them asking what can be done to make things better. Things are different now than when this site started. Changeover of personnel is natural for any organization to stand the test of time. Things change, times change, and new ideas will always be needed. A time when there are some problems is the best opportunity there is- you can make your influence felt by making things better. After all, if there wasn't anything wrong, the only way people could make their presence felt would be to screw things up. So let's do some good.

   
three_ster Posted: May 11 '08,  12:26 am           
Reviews written: 1697
Member since: Jun 26 '00
Post: 184610
Writer / NewsLetter Editor?

Maybe the easiest solution to a communication problem, would be a normal, everyday writer, working with someone from site staff to present the newsletter worthy information to the public as a whole. It could be a voluntary position of sorts, with someone from the writer-base helping to relay the information to everyone else.

Just a thought... but it would surely help put information out there, and give a link to employees of the company that could be queried if important topics were to come up.

--R(3)

   
mobiprof Posted: May 11 '08,  1:54 am (Updated: May 11 '08,  1:55 am)           
Reviews written: 181
Member since: Jun 27 '00
Post: 184611
RE: Writer / NewsLetter Editor?

Quote: three_ster
.... a normal, everyday writer .... voluntary position of sorts .... someone from the writer-base helping to relay the information to everyone else.


That would be an "Editor" ? :-)

An epinionated idea, but I guess an official newsletter needs to be done by the staff to both be and seem official.

- EditorProf

Sigh. I guess I have to nowadays, so here goes: if you don't get the Editor joke, look it up.
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