my 32 inch lcd tv went out after 5 months. all it will do is turn on and off. i will never shop for anything at walmart again. their customer service rates a 0 in my book. beware of the ilo brand.

I have been to a dozen websites all having the same problem with the ILO tv. I am now researching a class action lawsuit, as I too, spent $850 (with tax) for a tv that none of the buttons, nor remote works but to power it off and on. Walmart doesn't want it back, and it has been used about 16 weeks in an adult household. It looks new. If anyone would seriously like to be a part of a class action,,let me know.

I think that a lawsuit is a good idea. The TV's should have been recalled, but rather than recall them, Walmart conveniently stopped stocking them, so now they won't even accept them back within their own 90 day policy. The whole thing is rediculous. I happened to purchase the extended service warranty, but getting everything repaired is going to be a pain anyway. If anyone wants to sue, I say go for it.

We had our ilo for 41/2 months and the buttons on top of the tv quit, and the remote would not work. Can't control the volume or any function for that matter. I tried to bring it back to walmart and they gave me the runaround. I have to send it to california to the initial techologies, and my tv will be gone for 2 to 4 weeks. Class Action Suite Please.

ok, we're all little Graham Chapmans.... spam spam spam spam spam spam spam spam

I bought my TV from walmart in Early October of 06, about 8 months ago for just under $300. I was thrilled to get such a big TV for the price. It was a pain in the butt to get the silly thing in place since it weighs about 9,000 lbs. Plugged it in, turned it on and it was beautiful. I did notice that the picture was a little crooked, the right side is about a 1/2 inch lower that the left. But at that was a minor issue compared to what it would take to get the heavy thing all the way back to the store.

So far that has been the only problem I have experienced. Do you think its the norm for these to quit working sooner rather than later or do you suppose there are just a higher number than usual of defective units with poor customer service, but still a decent amount of functional units?

I would be interested in a class action lawsuit...
Please post where it is getting started...

This needs to happen..
-Ken

i'm interested in a lawsuit against walmart and the ilo brand, my 32" tv only turns on and off, and walmart won't due anything about it sice I bought it 6 months ago.
If you know how or who is starting a lawsuit please let me know.

I bought a 26" ILO LCD tv. It doesn't not have a working analog tunner. I use it for my xbox 360 screen and computer moniter when I watch movies on my computer. I could not find a repair center either.

I have worked for walmart for 9 years. I have seen and approved a number of returns on a number of products. The best return policy on TVS are on sanyo TVS. They are a year long.

So what you do is buy a sanyo tv, any size you can afford. Keep remote and reciept safe. Wait 364 days, and return and say either the sound is out or picture is fuzzy. walmart will take back your tv and give you your money back as long as you have the reciept.

Do a search for AKAI USA, there you will find another means of contact. Although dealing with Walmart and getting them to honor anything is still an issue. Never again!

this is the second ilo tv that i have had. the first one almost electricuted my two year old! it made a loud pop and a bunch of bright white lights went across the screen. i got it replaced at walmart because it had only been FOUR DAYS!!! first i called the ilo people on my little brocure that comes with it (i bought the warenty)they told me that they could send someone out to fix it till they found out how long i had had it. now the one i traded the busted one for i've only had for six months. it now won't turn on. it makes a sound like it's going to turn on then it just makes this sighing sound as if to say "yeah right" i have to have a tv!!!

i'm soooo with you on that!!!

i'm interested about a class action regarding ILO 32" tv. although we had it a little longer coz our tv just quit on us this month, which is only 9 mos. from purchase. and what sucks is that we called their customer service hotline to ask for any authorized repair center here in our area. when we called that service center they said they don't repair that kind of tv and that we have to ship it to the manufacturer. so we called back the customer service and they instructed us to fax a request for a non-authorized service provider & waith for them to call. it's over a week now & we haven't heard from them. we're still covered by their parts warranty so we were prepared to just pay for the labor but it seems there is no one able to repair the tv.

Had it for 7 months. Now the tv turns itself off every 5-10 min.

Like most everyone else, I too purchased an Ilo TV from Walmart that worked for a couple of weeks past the 90 day warranty. A store employee told me to go to Ilo.com as the TV had a manufacturer warranty of 12 months. He said they would send me a voucher to have it repaired. That's not going to happen. That website has a disclaimer, saying they are not the company that makes Walmart products. I'm going to call the manager of the Walmart store tomorrow and insist they do something to help me with this problem.
If not, I would certainly be interested in joining in a class action law suit if anyone has any info about one.

bought a 26" ilo tv and not even 5 months later all we can do is turn the tv on and off!!!! no channel changing...no volume control with the remote OR the buttons on the tv itself!!!! makes me sick!!

I have the same problem. No buttons work on TV or remote. They charge me for a box to send it back. They return it. Still not fixed, same problem. PLUS, they didn't put the TV back together properly. Unbelievable. Wal-Mart won't take it back and the company refuses to issue a refund.
How do we go about a class-action lawsuit?

My TV died the week after the warranty expired. I'm getting the Walmart run-around, ie, ask 10 people how to get it serviced and you get 10 different answers ranging from "You can't" to "You bring, we send". Independent electronics repair centers say that they can't get parts because it's some big secret as to whom Walmart contracted to manufacture these TVs. Walmart finally coughed up a photocopied sheet of paper that says the TVs are made by Tatung, and they will come to your house to repair it, but you can't take it anywhere. My questions to all readers: Has anyone heard of Tatung, and has anyone had them come to your home to make repairs?

Hi,

I am new to this site, but not to electronics.

For fun - and to replace my old VHS collection I bought and iLo DVD player/recorder - model DVDR05/ZU.

Well I knew it was goint to be a POS because I bought it at Wal Mart. My last electronic product from Wally Mart was an Apex DVD player that cost $35. I figured it could play DVD's, but it couldn't. I spun it around by its power cord and smashed it to pieces on the parking lot. Poor thing didn't live long enough to wear out the batteries in the remote.

Anyway my iLo DVDR05/ZU decided to heat up to 300 degrees and literally scream the other night. I woke up to the electric scream and unplugged the player. I called Wal Mart today and they said tough. I asked for iLo's number and I got bounced around until they gave me a toll number! What manufacturer, besides Acer - another story, gives you a toll customer service number?!

I took the DVD Recorder / Player apart and plugged it in. Yep, it screams an electrical hiss and looks like it got darn hot in there.

Considering I have had a Sony DVD player plugged in to the same outlet and on standby mode since 1997 I can rule out that (most) electronics can't be plugged in for a long time without problems.

For when the unit did work, it did an ok job. I burned all of my VHS tapes to DVD and tossed the old tapes. Yes, it could record TV to DVD, but the three times I tried that it basically would have a "Bad Burn" and delete everything.

Like the buttons on the iLo TVs, the buttons on my DVD unit stopped working too. The remote worked, but it was laughable at best. Every button was a tiny rectangle so it had no ergonomics whatsoever, hence it obviously wasn't my primary player.

The DVD unit is full of Cyber-Home electronics, which also I am assuming is the same as PYE products found at better retailers.

I know that Sony and other higher end electronics have their share of troubles, but I stand by them. The majority of my audio/video products are Sony and Panasonic. Why save a bit of money when you can buy something much better.

I also avoid the extended warranty. When it breaks, it is time to upgrade! Last time I checked, we live in a throw-away day and age. I haven't seen a repair shop for at least 20 years, except for the one I had to take my Samsung DVD player to. That place was full of old broken crap electronics that looked like nobody was coming back to claim them.

One more point - a class action lawsuit against iLo would not hurt them. Years ago I bought a Samsung DVD player and it was an absolute piece of junk. Samsung, under warranty, had me drive it 60 miles to the closest repair center, where it was repaired three times. Mind you that is 120 miles round trip per visit which ended up costing me more than it was worth. I threw it away - under warranty. About two years later I got a notice from a victory over a class action lawsuit against Samsung. My share was $10.32 and I could claim it as long as I had the DVD player and the receipt. VICTORY?! That was the last time I looked at a Samsung. When you get right down to it, everything is CRAP from CHINA!

Good Luck with all your future electronics purchases everybody!