Nexgrill has given me wrong advice repeatedly about how to replace a main valve in my 4 burner jenn air stainless grill.
I need to remove the control panel to get to the bad main valve and I have removed the two screws from around each knob assembly but the control panel will not come off.
Rather than start removing all other screws, I need to know how to remove just the control panel so I can replace the main valve.
Nexgrill is the technical advisor for Jenn air and they are terrible, wrong advice, phones go unanswered, bad attitudes of technical people, they have had 100's of recalls on their grills and operate out of a basement somewhere in los angeles. Really unscrupulous and irresponsible company.
Can someone help me with sound technical advice regarding removing the control panel on my Jenn air grill.
I wish I could find a way to replace the main valve assembly without removing the control panel but it doesn't seem possible.

THIS COMPANY DOESN'T ACTUALLY MAKE GRILLS NOR DO THEY SUPPORT CONSUMERS WHO BUY GRILLS WITH THEIR NAME ON IT. I HAVE BEEN CALLING FOR 3 DAYS TO GET TECHNICAL HELP BUT NO RESPONSE AND THEIR COMPANY DOES NOT STAND BEHIND PRODUCTS.

Hi,

I completely understand your concern and know all too well why you are upset. I can not help you with the gas problem that you have, but may be able to add a bit of fuel to the fire with Jenn Air. I have been involved with many bad products in my time, and have found that when all else fails, contacting the maker of the product via email can help. I did so with several items and have gotten about a 75% positive response. In this case, I would contact Jenn Air through their website and complain about all of your issues from the support to the cooktop problems. Sometimes companies are totally unaware of the service that some outside people are giving and will take over the problems themselves. I did this with GMC or General Motors just recently. If you already tried this, please disregard my words here. I feel that even if you don't get a reply from the company, at least you gave it a shot. Please let me know how you make out.

Kent

I agree with Kent... you need to have a conversation with Jenn-Air. Do you have the service manual for this product? Some companies put excellent service literature on their Web sites, which can then be downloaded and reviewed at your leisure. (Briggs & Stratton has terrific on-line service information, for example.)

Good luck getting this grill working properly. Contacting Jenn-Air directly sounds like the next step for you.

--Bob

I contacted Maytag and Jenn Air and both were absolutely useless. The manual is very brief and does not detail anything worthwhile such as schematics or instructions, just recipes and a vague picture of the parts.
Maytag/Jenn air begs off by saying they are not responsible for anything since they farm out grills to Nex grill. After 3 phone calls and 45 minutes on hold and being transferred to numerous different departments, the concensus was the same-they take no responsibility.
Anyone considering buying anything with Jenn air name on it should reconsider; they are irresponsible and have no customer service whatsoever.
I took the appliance back to the seller for a refund.

Glad to hear that you got it resolved in some fashion.

--Bob

Jenn Air goes into my DO NOT BUY BOOK!

Thanks for the update and letting us know about this. Glad you got your money back.

Lorace

Too bad! if they'd treated you well, think of the GOOD influence your posts could have been. Some companies think only of themselves, but their customers are what can make or break them!

First of all, Jenn-Air does not make gas grills. Never have. The Jenn-Air grill you are referring to is made by Nexgrill out of China. The Jenn-Air name has been licensed by a number of sellers. I understand the latest Nexgrill "Jenn-Air" grills at Lowe's are very good quality and the support at Nexgrill has improved siginificantly.

Thanks for the info!

--Bob

I purchased a new Jenn-Air gas grill from Lowes. When it was delivered the Infrared Burner was cracked and would not light. Lowe's said to call the Jenn-Air warranty people. I did - it took about 45 minutes to get them on the phone. They said they would ship me a new burner - that was on June 1st. Today is June 21st and the burner still has not arrived. The email address that Jenn-Air provides is worthless. I am shocked at the lack of customer service by this company.
rg

This is the second Jenn-Air stainless steel BBQ I have had. Lowe's replaced the first one because the control knobs would get so hot after cooking for more than an hour you could not touch them without burning yourself. Jenn-Air sent me fiber washers to install under the gas valves that was supposed to fix the problem, but to install the washers you have to disassemble most of the grill. I sent the grill back to Lowe's since it was only 4 months old and under warranty. The replacement grill is doing the same thing. Jenn-Air has been ignoring my calls until I infrormed them that I have filed a comlaint with the consumers product safety commission and told them I believe there is a risk of both fire and explosion since this is a natural gas grill. I was also told by the BBQ tech at Lowe's the gas manifold on my first grill was burned so bad that he did not trust it and had to be replaced. Jenn-Air is blaming the problem on wind going thru the vents in the back of the grill, I don't believe this. Has anyone else had this problem with a Jenn-Air grill? Eddie

Thanks for sharing with these comments. I don't h ave any answers for you but I'm hoping that someone will.

--Bob

Well,

I am in the market for a SS grill. Imagine my surprise when I found a bunch of American brands selling a grill made by Nexgrill in China. My opinion of American companies continues to slide as they sell their names and reputations.

The Jenn Air grill is made by NexGrill and sports sturdy, welded SS304 construction with cast brass burners.

I called the Nexgrill number a couple times and was answered by a live person who was eager to please and helpful. This was before I bought the grill.

The $649 price (minus 10% for signing up for a credit card) was in my modest price range. Lighter weight constructed
American made grills were over $1200 and not in my price range.

It was the right decision for me and I'm very happy with it.

You might stroll down to Lowes and compare it to the other models.

Hi all, I noticed that several of you had the standard issues that many have faced when purchasing these grills. I've had mine for well over a year and purchased it during the height of Nexgrills customer service issues. They had the basic "supply can't keep up with demand" issue. I think they have gotten their act together and are doing a much better job of taking care of their customers. If anyone has any questions about these units you may want to go to the forums. Here is the link http://www.bbqsource-forums.com/invboard/index.php?showforum=4

There are many of us that can help out with some of the standard issues that everyone may be having. I still think it's tough to find a grill in this price range that can compete with these units. Happy grilling!!!

Thanks for taking the time to update us, dwost!

--Bob

I just bought a 48,000 btu jenn-aire gas grill at lowe's three weeks ago, the first time I used it the gas knobs got hot and the middle burner wouldn't lite. I went to lowe's yesterday and they told me that they never had anyone complain about this problem before, I told them when I bring it back to have a tank of gas and they can test it themselves. They are building me another grill today but after reading your post its sounds like the next one might do the same, any advise?

Purchased four-burner Jenn-Air grill last year. Was very disappointed with the burner temperature. Meat did not fry. Sent letters to president of Lowe's and Maytag. Heard from Lowe's HQ within a week and a call from local store manager the same day I heard from Lowe's corporate office. Lowe's offered to return my money, exchange for different manufacturer, or replace. I decided to replace with the latest manufactured product, thinking that improvements have been made. Needless to say it's still a dog. I wouldn't buy a Maytag product again. It's no wonder they had to sell the company. Many kudos to Lowe's for at least trying to correct a problem that is not their fault.

Grill temperature problems here also. After 15 minutes of "Hi" burn-time, there are spots directly above the burners where I can hold my hand 1" above the grill.
You're right...meat doesn't cook there.
I bought the largest Stainless-Steel Jennair that I could find at Lowe's....cost me about $1000. I chose this model for it's good looks and quality construction, and then proceeded to build it into my outdoor under-deck kitchen. Because I built it into tile counter-tops etc, taking it back to Lowe's just isn't an option.

Does anybody have any advice on how to improve burner output or re-configure/retro-fit components?

Hope you've fixed your problem. If not, may I through out some advise? If your grill came delivered to you already set up for natural gas and you want to use it that way, you must remove the regulator from under the grill and hook the gas line directly. You see, you have a natural gas regulator at the site where your gas comes into your home. This reg. takes the street pressure and reduces it to about 7 psi for home use. Adding another reg. reduces the pressure again and this creates a grill that will always be cooking on low. If you have gas appliances in your home you will notice that they all have regulators. This is to keep an INDOOR gas appliance safe. An OUTDOOR gas grill needs to get to 500 degrees within 10 minutes or so or why have one. We can't cook everything on low.
Another possibility is that you may have purchased a bbq that is too big (too high of a btu rating) for your gas supply. In this case you should call your local gas utility and ask them to do a calculation for you. Then if necessary another dedicated gas line should be run to your grill.
Or finally, there's a possibility that the grill was mislabled or put together incorrectly. Yellow flame=not enough air. Too much air= jumping flame, loud jet like burners. I have a Jenn Air 3 burner plus rotis and it works great. Best grill I've ever owned

Thanks for the useful tips!

--Bob

I agree!

I used to work for Jenn-Air in the mid 70's when Lou Jenn was in the driver's seat and Jenn-Air manufactured their products in the Indianapolis plant.

Customers and standing behind their products were high on the company's policy list. Although there were few compliants about products that I remember (and I was in a position that I would have known) Lou Jenn would take it on himself and promptly get it resolved.

That is the Jenn Air company that I remember.

I want to get a really nice grill for a gift and saw the ss Jenn-Air in Lowes.
What brand is better for service? This will not be a cheap investment. Any suggestions?

I don't have any recent experience with Jenn-Air products. I would suggest you type the words jenn-air into the search box at the top of this thread and see what other people have said in this forum about Jenn-Air. You should also go to the Epinions home page (you can click on the logo at the top of the page) and type jenn-air into the search box to see reviews on the Jenn-Air brand.

Larry

Jenn-air grills are terrible products. From a manufacturing standpoint, they have no relationship with Jenn-Air appliances. Grills are made in China and are expensive pieces of stainless steel scrap. I'm am going on to a year since I purchased a 4 burner, natural gas model from Lowes. It has never worked. It will not get over 400 degrees. I can let it burn all day and it won't get hot enough to grill meat. I've tried to get assistance from their 1-800 number...not a lot of success there. I've removed the regulator, cleaned the burners, and even spent upwards of $800 to have a new, larger gas line installed which required saw cutting into our pattern-imprinted concrete patio. Didn't work. This is the biggest lemon of a grill. My neighbor spent 1/4 the money I spent and got a Char-Broil...works like a charm. I travel a lot and don't have lots of time to have to deal with poor performance like this and when I am home - especially in the summer in Minnesota - I would like to be able to grill a simple burger on a $1000 grill. 11 months and counting, no help, a lot of money spent and a useless piece of junk still takes up room on my patio. Stay away from Jenn-Air grills.

I spent a couple months building a barbeque to support a Jenn-air drop in grill that I bought at Lowes. The first time I used it, it didn't get over 300 degrees. After going on the web and viewing hundreds of post, I removed the regulator and bought a fitting to adapt both lines. It took 15 minutes and I was up to 500 degrees.

That is great news based on the complaints I have seen here. I wonder if you could provide a little more detail on the mod and its function?

Larry

i have the sam exact problem as jim, i can't even cook a burger on the grill. i'm ready to scrap the steel. worst mistake i ever made

I am having the exact same problem with my 720-0141-LP.

How do you check gas pressure to be sure before removing regulator?

can you also tell us where you purchased the adaptor fitting?

Wow, all your posts have be eye opening. My husband purchased a JennAir four burner natural gas grill just a year ago. Our problem is, no matter what the grill bursts into a ball of flame. We have made numerous calls to the customer service dept. and all they ever say is "adjust the regulator." The regulator is so low the temperture doesn't get over 260 degrees and it still bursts into flame. Finally NexGrill has said they will send someone out to "service" the grill, but we're not holding our breath. Has anyone had this problem and were you able to find a solution? This grill is in a BBQ island that my husband built and is supposed to be the focal point of our yard when we entertain. Right now the grill itself is just an embarassment.

Just bought a Jenn Air 45000btu natural gas grill at Lowes yesterday. My experience so far has been very different than the posts here. The unit was packaged very well, was able to get in and out of suv and to the backyard without a scratch. The unit I bought is model 730-0163, item 24193.

After reading the posts here I wanted to see if I had a heat problem (we did cook burgers last night no problem, and they turned out great). Just did a test and from a cold start (outside air is about 75deg) it took 10 minutes to get to 400deg and it reached 500deg at 18 minutes. The burner knobs were absolutely cool to the touch, the plate behind them and of course the grill cover itself are all hot.

Was a little dissappointed to see the negative posts here after setting up the grill (did comparison shop lowes, home depot, and bbq galore before purchasing, just didn't research this specific grill online). I ultimately went with Lowes because in my experience they stand behind their products. I chose the Jenn Air after comparing around a dozen units becuase the construction in my opinion appeared the best in the price range I was shopping.

I have the regulator installed just as provided from the factory. There was a post about parts drawings not being provided; the manual that came with the unit I bought has an exploded drawing showing all parts (63 total) including the burners, gas valves, etc.

Good luck all and have a great Memorial Day.

This is a long shot but you may want to check the fittings between your house and the grill (assuming you are using natural gas, not propane). I point this out because I ran into this with our house.

Sometimes when 'plumbing' a line you don't have all the fittings you need and make do with what is available. In my case the builder took our 1/2" supply line down to a section of 3/8" tubing (compression fittings) before the fitting for the grill connection.

When I hooked up our grill I removed the 3/8" fittings (fortunately they were after the shutoff valve) and connected the grill line to the 1/2" supply line.

Bottom line if you don't seem to be getting enough gas you may have a restriction in your piping to the grill. You want the line (and all fittings including shutoff valve, adapters, etc) to be the same size or larger than the supply hose that came with the grill.

Good luck!

My husband recently purchased a Jenn-Air model 720-0164. My question is, when I am just cooking one steak or four burgers, do I need to turn on all four burners?

I have been turning on just one burner, like I used to do with my old gas grill, and it doesn't get nearly hot enough. The temperature gauge reads barely 300. The meat hardly gets grill marks. My old grill was always too hot, even on low, so I am having trouble adjusting to this one.

I guess because the interior of the grill is so large, the one burner can't keep things hot enough? It seems wasteful to turn on all burners to cook in just one small area of the grill but I will if I have to. I do keep the lid closed when I cook.

The manuel doesn't seem to be much help. Can I remove the "flame tamer" covers to try and get things hotter?

Thanks for any thoughts.

I have a Jenn-Aire Model 720 gas grill. The hose between the tank and grill is crimped just beyond the regulator. To use the grill I have to take a pair of plyers to the hose to open it up. Moving the tank in and out causes the crimp. Has anyone else had this problem and what did you do about it? Thanks!!

Hello... Im considering the purchase of the Jenn-Air 730-0163 (NG version). I too was reading all the negative comments regarding Jenn-Air and was having second thoughts, until I read your comment. Are you still satisfied with the grill? anything you don't like? I read through Consumer Reports that this grill rated "very good" with a noted problem of flare ups with greasy foods. Have you experience this? If so, is it that bad? I m going with a NG version because I have had bad luck with the screw on LP gas valves. I returned my Front Avenue LP grill to Costco because of this problem.

Thanks!

Our experience with our Nexgrill grill has been a nightmare...45 minute waits to speak to a customer service rep...promises to ship replacement parts which never arrive..when we finally DID get parts, they sent the wrong ones. We have just replaced it with an American made Weber...sure, it's a lot more money but it's backed-up by terrific customer service, readily available parts and a great warranty. Our experience with Nexgrill turned out to be a classic case of "you get what you pay for..." Stay away from them..As a product and as a company, they are truly a disaster and don't care about their customers.

I wanted to re-lay my experience with the group. I purchased a Jenn-Air model 720-0062 from Lowes last July and have never been happy with the amount of heat it produced. Recently I have had problems keeping the grill lit. I finally decided to investigate. I removed the regulator and pulled out my air compresser to clean grill. After making sure all hoses and burners were clean and unclogged for the Lp to be ignitited I checked the regulator. Low and behold the regulator was not allowing sufficient gas to the burners. After inspecting the regulator I noticed it was made in China by a company I had never heard of. I took the regulator and hose combination back to Lowes today and they replaced the it at no charge. I just ran my grill with the new regulator and was able to measure heat in excess of 500F where before I could only get 300F. This only took about 10-15 mins. I suggest to anyone with heat problems to check their regulators.

Have had no problems w/ the grill and am very happy with it. It got a real test a couple weeks ago for my son's birthday party. Had the entire grill covered w/ burgers and dogs.

cons: Does seem to flare up. My bbq's have always done this so I guess I just expect it. I just keep everything moving and try not to overcook.
pros: I'm very satisfied w/ the temperature (gets hot enough in my opinion). I really like the stainless and the ability to clean everything on this grill inside and out compared to my previous grill.

Good luck!

Might mention I bought some stainless cleaner spray at home depot or lowes (can't remember). It is called 'stainless steel magic'. Works really well on the outside of the bbq. Between the stainless steel, good cleaning spray, and the cover I expect the grill to look like new for years to come.

My grill is the Jenn-air 720-0163, 3 burner, at Lowes the regular price is $699

Bought it this morning (Fathers day) After cooking for 45 minutes plus (with 10 people waiting) I started checking things. It seems that two of the controls are backwards....when they are on high it is really low....the third control is correct. This week I will check the problem and run some heat tests. Seems like 500 degrees should come in at or before 15 minutes based on other posts. Just something for others to note if they are not getting high enough heat. I will report what I find out. The grill was put together at Lowes by Lowes.....it will be interesting to see if it is an install problem or a manufacturing problem.

I also looked at the local Home Depot, they pay someone $25 per grill to put them together. Most of the grills were missing many screws and were very flimsy.

I have the same problem with the knobs getting hot. I called Nexgrill and they are mailing me new gas valves and a new manifold.
I do love the grill though and have had pretty good expierences with their customer service.

I assembled the grill myself - the sealed box have almost everything factory installed(weight 203.5 lbs). You need is to install the side-burners, side shelf, rack warmer, tamers and grates. All you need is a Philip screw(Propane model)

I did replaced one of the flame tamers with Ceramic Briquettes and it did limit some of the flare-ups and created even heat.

So far, regardless of the negative post, I am pretty content with my purchase. You may also check www.bbqsource-forums.com if you're into Jenn-Air grills.

The search for a grill is such a pain..I am glad it ended well for me.

I'd like to encourage each of you who have posted on here to write reviews on this product. It would be helpful on the Epinions' site. Perhaps there are others looking into this grill, and they need your insight. Many more persons will read your remarks there.

Thanks,

Lorace

There are many listings on Epinions for Jenn Air - here's the link. Hope yours will be there

http://www.epinions.com/search/?submitted_form=searchbar&search_string=jenn+air&tax_name=&dyn_nav=0&dyn_nav_id=&search_vertical=2522498&searchbar_submit=Search

I just purchased the Jenn-Air 720-0138 natural gas built-in 4 burner grill from Lowes. I purchased a dented unit for $700, and threw away the box when I got it home, so returns are unlikely. I was disappointed to find out Jenn-Air sold out its good name to allow Lowes to relabel Chinese made Nexgrills as Jenn-Airs. Still, the construction of the grill is not bad. Almost all parts are made of nonmagnetic stainless steel, probably 304 alloy. There are 4 main burners made of solid brass. They light well with the electronic ignition - a turn of the control knob, while pressing it in, causes a spark to light a small pilot light, which in turn lights the burner. Unpressing the knob turns off the pilot light, leaving the burner lit. On high, the heat output was not impressive. Using the gas meter, I found that that all four burners were consuming 41,000 BTU/hr (about 42 cubic feet of gas/hour, which runs about 50 cents currently in CA). They are rated for 48,000 BTU/hr. With the hood closed and all four burners on, the grill temperature would reach about 400 degrees in 10 minutes. The flames are shielded by stainless steel sheet metal "flame tamers" that prevent grease from dripping onto the flames. With charcoal briquets about 3 deep in my old grill, I have made some extremely hot barbeques that would char meat black in minutes. You get the hot convection airflow coming off the coals, along with a quite a bit of radiating heat from the coals. Here the bright shiny stainless flame tamers don't seem to radiate much heat, and they direct hot convection currents away from the food on the overlying grates. Maybe the flame tamers will radiate more heat once they are nice and black from soot and charred drippings. I have also read that people have increased the heat of the grill by blocking the generous vents in the back of the hood. The rotisserie burner lights well, and the ceramic elements weren't cracked. The gas input nozzle on the back of the rotisserie burner is not well shielded from wind, but there is a part that can be requested called a gas concentrator that helps prevent flame-outs under windy conditions.

To improve the heat output, today I adjusted the gas regulator, turning it as high as it would go. The flames from the burners did increase appreciably, and now the grill will reach 470 degrees in 10 minutes. I haven't done much grilling yet, but I cooked up some sausages today that came out fine before I turned up the regulator.

Only time will tell if the welds start rusting, or the control valves stop working or backfire. Still, stainless steel is very expensive, and nearly everything is constructed out it, including some very heavy cooking grids, and the burners are nice solid brass. The warranty is lifetime on the burners and stainless steel parts, cooking grids and flame tamers. Over time I will compare it to my gutted out cheap Char Broil grill (originally propane, but the valves would fire backwards, shooting flames at the supply line, so I gutted the valves and burners, and now fill the bottom with briquettes) and see which performs better.

should i get then ?? I was thinking of getting the
enn-Air® Four Burner Gas Grill
Item #5119 Model #720-0164


but now i'm not.. Can some tell me which one should i get then ?????

janet

There are a few reviews on built-in gas grills on this site here:
http://www.epinions.com/search/mem_search_~0/search_vertical_~2522498/no_skip_~1/pp_~1/sort_~score/sort_dir_~des/sec_~product_search_results?search_string=built-in+gas+grill#list

You might also try searching at www,shopping.com for built-in gas grills and, of course, using Google search.

Larry

Bought a 720-0061-LP Jenn-Air grill...it was fine for a year and a few months. However, just went out to light the grill and guess what? The grill wouldn't light, full tank of gas, grill cleaned,so will have to cook inside. Seems there is a problem with the valve delivering the gas to the burners. We have used Weber's grills for a number of years, and I believe we will go back to using Weber grills. This is very disappointing with a $700.00 grill. What is happening with Jenn-Air?

I too have a 700 dollar j/air grille with as many problems.A quick e mail about the lack of heat was answered with an e mail"your parts have been ordered"from the co. Wihin 7 days I recieved new burners(smaller versions) and installed them easily.After reading a post"british_tu Posted: Jun 20 '06," I too replaced not one, but two of the flame tamers with Ceramic Briquettes.You do need to buy a few grille parts too make this work,but this idea has practiclly stopped all my flareups.(Well only slight ones not the normall forest fires).These Briquettes have completly changed the grille and given me a much more usefull cooking serface.Try it..Works fantastic! Thanx "british_tu" great idea!
Tip:buy an infra red thermometer!Youll get up and close to your cooking surface.Nice to know where the sweet spots are!PJ

I had the same problem with this grill.

The gas coming from your gas company is already regulated. The regulator in the grill is doing an one/half reduction in gas volume. Remove the regulator in the grill and the temp will increase.

I have continued to use the grill with the regulator at the highest setting. The heat output is good now. With two burners going and the lid closed, the temperature will reach 500 degrees in 15 minutes. Block the vents with foil and it will exceed 600 degrees. I don't recommend this, because at these temperatures your stainless steel starts to turn blue. The rotisserie burner works great (but will flame out in wind, I have to make or order the small stainless cover over the combustion chamber in the back). Rotisserie chickens are done in about 60 minutes, and are fantastic. With two burners on high, I cooked some excellent filet mignon tonight, perfect sear marks, medium rare to an internal temperature of 140 degrees. Flare ups occur with real juicy Italian sausage, but other foods have been fine. Maybe the fact that my food is dripping that much grease is a sign that I should perhaps select some healthier food :). The heat output is nowhere near my charcoal grill, especially with real lump charcoal. For special events, I will still fire up the charcoal. But for everyday cooking, the convenience of the gas grill can't be beat. The stainless steel looks nice, but I don't think it will cook any better than a 200 dollar grill.

I read your idea about the ng gas regulator.
I have called nexgrill cust. service and they "unofficially" told me the same, that i could probaly dissconnect the regulator that is attached to the grill.
Did you do this and have satisfactory results?

it seems this is like rocket science trying to get an intelligent technical answer from people, when discussing NG grills.

I just went on line to investigate these problems.

About one year ago, we purchased a Jenn Air SS Grill from Lowes - 5 burner model with a rotisserie and a cooktop, for a total of 7 burners. Right away, we noticed that the heat output wasn't as hot as we were used to, but that the food was cooked fairly evenly. If we could find a way to increase the heat, we'd be so happy.

A few days ago, the kids went outside to cook, and told me we were out of gas, because the grill wouldn't light. I changed the tank, and it still seemed to only light the burner at the left front. Today, I disassembled the grill - took the racks off, the burners out, etc. for a good general cleaning. To my surprise, the burners were not blocked, so I don't know why there seems to be a lack of flame. I noticed one post said that the hose may be crimped from the tank to regulator. I need to check that.

Regarding the regulator itself, many people have mentioned removing the regulator. Is this ok to do if using a propane tank?

If not, will Loews simply replace the regulator and hose assembly with a newer/better version for free by simply bringing the original parts to them?

I've read each and everyone of these posts, and must tell you, that other than this recent small problem, this is the best grill I have ever owned.

I have a Jennaire outdoor grill that does not exceed 300 degrees after about 15 minutes of warmup. Meat does not even sizzle. I see that many others on this board have the same problem. Nexgrill is no help.

Any suggestions.

I too have been surprised to see all the negative posts here on the Jenn-air grills.

As with the post I am replying to I recently bought the Jenn-air 720-0163 at Lowe's. I bought is because it had all the features I was looking for and was one of the only stainless grills that passed the magnet test on all surfaces I tested (minus a few bolts on the tank slider). The grill has been great. The Rotisserie grill portion makes the best chicken I have ever tasted. My grill gets well over 400 Deg.F. in minutes and reaches 500 Deg.F no problem. Even the Rotisserie back heater gets the internal temp to over 400 Deg.F to make a great chicken.

If you are having second thoughts on the Jenn-air portable grills, think again. The one I have has been great and I am so happy that I bought it. By my pen name Obi1 is Cool

Sorry to hear about so many bad experiences. I read many, many great reviews on another message board. I purchased the three burner model from Lowes today. $699, 20% off on all grills and a 10% coupon I had made it hard to pass up.
While it is only one use, I had no problem getting the grill up to temp. It pegged the 700 degree thermometer in less than 15 minutes. We threw a couple of thick steaks on it and seared very nicely. It did flame up a little but it wasn't a prolonged, ruin your food, flame up.

Mike

here is information I posted on another forum on how to resolve low heat problem. It may take two post to get it all in.

Here is the orginal post:

http://www.bbqsource-forums.com/invboard/index.php?showtopic=1020&st=0&p=7472&#entry7472

Here is some of the reason for low heat:

Looking for cause of low pressure, low heat, small or no flames????
Many posters on this forum have posted various types of questions of why their grill are not heating up properly. Here are some of the steps that I would take to find the cause.

This assumes that you do have gas in the tank. Also if this is a new tank, you should have purged the tank before filling.

Check to make sure there is no sharp bend in the hose from the tank to grill.
My tank must be position where the hose attaches to the tank must be in the 2:00 o’clock position, otherwise the hose is kinked, therefore reducing the gas flow.


How to reset tank safety valve.
- Remove the grates and tamers (to watch the flames).
- make sure all burners and the gas tank valve is off
- Open and close a grill burner valve
- Disconnect the hose from the tank

- reconnect the hose back to the tank

Tank valve should now be reset.

- Open the tank valve 2 full turns
Note: the reason for only opening the gas value 2 full turns is that I found out that some OPA safety valve would trip if the gas valve was open too much. Once you know that it can operate with the valve open fully, feel free to do so.

Light the first burner.
With the JennAir, you must press in the knob, and continue to press in the knob while turning it past the ignition point.
I normally continue to press it in a split second after it lights. This will give it a little extra gas during ignition.

Continue to light the other burners using the procedure above.

Observe the flames.

This photo posted by another member shows how long the flames should be and the color.
About 1 " long, all blue, or blue with yellow tips.



If your flames are not at least 1" or more long, then this is an indication that the gas pressure is low or there is a blockage somewhere.

Since the tank valve has already been reset,

If the hose is ok and the safety valve is reset, then I would suspect blockage in the burners.
I would take the burners out, inspect the throat for dead insects, spider webs, wasp nest, etc.

Also blow out the burners with compress air and make sure they are free flowing out through the burner holes. I'm surprise at how much particles are blown out of the burners. (take them to a gas station and use the air hose, you will have to have an adapter, purchased at an auto part store)

Inconsistent flame may indicate that some of the holes are blocked and the burners need cleaning (like the ones in the photo).

----------------------------------------------------------------------------
If the tank valve has been reset, the hose is not pinched, and no blockage to the burner, then it might be the regulator.
The only way I know how to pinpoint a problem with a regulator is to try another one. I would call Customer service, tell them the problem, and all the actions taken to resolve the issue. You should be able to get a new one from them free.

All of this is based on if all the burners all receiving little gas or no gas.

Part II will follow

Part II on cause of low heat -

The other question is: Does the rotisserie burner light or the side burner work ok. If these work, then I would suspect the line to the main burners. If only one burner is not working right, it's either the valve or the one burner. Try swapping the burners around and see if the problem follows the burner.

If everything is working normally? Flames are fairly consistent, but heat produce by your grill just doesn't seem adequate, You could check to see what the pressure you are receiving at the grill either from the tank or your natural gas line.

Home-Made Manometer


If the output pressure is too low based on the rating for your grill, you might consider replacing the normal low pressure regulator with an adjustable two stage low-pressure regulator. This will give about a 15% boost in pressure.

Two-stage regulator mod

Hope this helps.

Below is additional information on the new safety valve on LP tanks.

NEW TANK - When you have a new cylinder filled for the first time, make sure your LP supplier purges your
new cylinder of trapped air. Otherwise, an improper mixture of gas and air will make it impossible to light
your LP appliances.

SAFETY VALVE ON NEW LP CYLINDERS - New LP cylinders are equipped with the Type 1 ACME valve. This valve has an internal
spring-loaded module that will not allow gas to flow from the cylinder until a positive seals has been made
at the connection. A Type 1 ACME Connector or QCC-1 (identifiable by the large green nut) should be used.
The QCC-1 connection requires no wrenches to install and has right-hand threads. The nipple has a patented Flow Limiting Device that shuts off gas flow if a leak occurs
between the regulator and the appliance burner valve. It activates each time you open the cylinder valve,
so be sure the appliance is turned OFF before you open the valve. If the appliance is not turned OFF (or there is a leak in the line) when you
open the valve, the Flow Limiting Device will not be able to reset and will restrict gas flow to the appliance.
The QCC-1 connector is also heat sensitive, shutting off the flow of gas if it is exposed to temperatures
between 240 & 300 degrees F.

When purging a new tank equipped with the Type 1 ACME cylinder valve, a POL device must be used to allow the air from the cylinder to
escape.

The new style safety valves also have an excess flow safety feature built into them. The purpose of the excess flow is to limit the amount of propane that will be allowed to escape from the tank
in the event of a rupture or severance of the propane hose or gas line. Sometimes, this excess flow can plug
shut if the grill valve has been turned on before the valve on the tank has been turned on. The excess flow
senses something is wrong and limits the flow of propane.
===========================

Hope this information helps in solving your low heat problem

I also recently bought a Jenn-Air SSNG grill and upon assembly had a gas leak at the regulator. Upon further investigation I noticed that the fitting on the regulator where the gas line connects had a defect in the threads so nothing I could do would seal the connection. I called Jenn-Air and they did not hestitate to send me a replacement regulator. Since they only ship UPS ground from California it would take 3-4 days to get to Illinois. A week later I still had no part so I called them again. The person told me that they had all my information in the system but that the part was never shipped. He told me he would put the request through to ship the part. A week later I finally got the part. Two concerns I have reading these posts are, defective parts/design and customer service. I spent almost $1000 on this grill so I hope I don't have any more problems. BTW, I have owned this grill for one month and have not cooked on it due to the gas leak from the defective part. I hope to use it for the first time this weekend. Wish me luck!

I bought my Jenn Aire grill last year and was never able to get the temp above 300 degrees. 15 phone calls and 10 emails to Nexgrill without any resolution.

Took the grill back to Lowe's and made them give me my money back. Spent more on a DCS grill. But now I have true seared flavor and my steaks don't come out grey. Minimal flare ups.

Take your Jenn Aire "bread warmers" back to where you bought them so that the retailers know not to carry this sorry product.

Excellent detailed notes. It seems most people that have propane are satisfied. Unfortunately my grill was NG and no adjustments made it any better. Purchased a DCS and now I remember what true grilled flavor is like.

Thanks for the help.

I Must have bought someone else's return. I got a 3 burner + rotisserie burner + side burner discounted to $300.00 in May 2005.

I think it is just great. Only flareup has been when too hot(400 + at hood gauge) and /or my not burning off prior drippings. Yes, too hot, and that is with only 2 burners on. When it is windy the rotisserie burner does blow out. Foil has helped on the vents. I was glad to see the post about a flame concentrator.

Beemer

That is unbelievable!!! I had a Weber grill for 10 years no problems. No I bought this JennAir grill and I am now having the same issue. Where did you get the grill you just purchased? I've never heard of that brand. I look forward to having a steak "barbequed" not "slow cooked"

My experience with Jenn Air Natural Gas grills and a couple of others is that out of the box, depending on the supply, the regulator needs to be removed or don't install it if it's a separate item. I'd verify the supply first and if it's 1/2 psi, don't use the regulator. On the ones I've installed it with, you get uneven temps, and a max heat of around 300. Temps should be 550 to 600 if it's right. Regulator should be used if the supply is 3/4 to 1 psi (and if it is, you might just want to have your local utility come out and check your meter). Always use a regulator if it's propane.

No or low heat from either NG or LP is usually clogged burners (I use mine allmost everyday and they're usually plugged up within 18 mos). There's nothing, unless you have dirt in the supply line, that's going to clog a valve. Do make sure that the knobs are secure - Jenn Air uses an allen head set screw that can loosen and when it does, you may only be turning the knob (which will pull off real easy too), but not the valve. Access is through a hole at the bottom of the knob. If you want to make sure it stays put, remove the set screw and put a dab of medium strength Loctite on it, then reinstall.

To clean the burners, remove the grates and the burner shields, then take a wire brush to the burner ports (they're on the underside). Clogged ports should be opened up with a paper clip (easiest to find which ones are blocked by lighting it first and observing the pattern). Get the crap out of the inside by finishing up with compressed air. Aim the nozzle at the ports and run it down the side and keep doing it until nothing blows out of the ports on the other side. Vacuum out everything in the bottom of the grill with a shop vac; put it back together, lightup and enjoy.

I can't believe all the bad posts in here on these grills, I ran across this forum searching for Jenn-Air parts, we have had our 4 burner grill for almost 3 years, it still works as good as it did the day we bought it. I might complain about the 2 burners I need to replace, but we use this grill an average of 4 nights a week.

I purchased a Jenn-Air 720-0336 3 burner in August of 2006, starting in January the burners would not stay lit with all 3 burner going and if I am cooking for a long time the remaining 2 burners have diminished output.

I have tapped on and blown air through the regulator with no improvement.

Has anyone else had this issue.

thanks

Most Jenn-Air grills are manufactured for them under license by CFM/Vermont Castings. I have heard of this problem with the smaller Vermont and Jenn-Air brands and generally the manifold assembly complete with the hose and regulator need to be replaced. They had some problems with small filings in the hoses that plug up valves and orifices over time. It should be still covered under the original warranty if you only purchased it in 2006.

Replacing the manifold (which comes complete with valves and orifices doesn't take too long and it's a sure cure for what you are describing.

Regards,
Gasman

What's a regulator - I'm having this problem and would like to change mine!

I am an employee with a privately owned dealer in GA. I have a customer that was haveing problems with a jennair grill (not purchased thru us) and getting the same responce for jenn/maytag as most of you. I did some checking and here is what I found out, maybe this will help some of you.

***JENN AIR grills aren't JENNAIR. They are made by a company called "NEXGRILL." Nexgrill bought the rights to use the Jenn Air name. Maytag (same as Jenn Air which has recently been bought by Whirlpool Corp.) is not affiliated with the Jenn Air out door grill in any way and cannot help you.

THE PHONE # FOR NEXGRILL IS (800) 554-5799.

I hope you find this info usefull. I personaly have not contacted this company and have no idea who they are and what kind of reputation they have. Good luck.

NexGrill may also be supplying Jenn-Air with branded gas grills but, so has CFM Corporation, the parent of Vermont Castings, for a few years now. It's not a guess, it's a fact.

You may want to check with the customer service departments for both. Good luck if it's a Nex. CFM are usually pretty good about warranty parts.

Gasman

Incidentally, the hose and regulator assembly with these grills generally come as a set, factory assembled and can not be replaced individually. They often use little crimp on hose clamps instead of threaded fittings.

If you have a digital picture of it, forward it along with your problem to techserv@cfmcorp.com or call 1-800-525-1898 and ask for technical support. Sometimes telling them who you purchased it through helps them to find a technical advisor who knows the Jenn-Air model numbers.

Gasman

On the LP models make sure you tank is not Blue Rhino as it is not compatible with this grill.
As far as NG model you can actually drill out the oriface at the end of the gas line to allow more gas in, take the smallest drill bit you have and work up from here, do it by hand and test before going to the next sized drill bit. I would suggest hooking this into an adjustable regulator valve that you can be adjusted such as one on a weed burner this will allow you to regulate the gas flow. Take extreme caution when drilling this out a little goes a long way.

I recently purchased a Jenn Air grill in Dec. of '06 and used it numerous times over the last few months. I ran out of gas and went to refill the 2 tanks that I had, (one was a spare for backup). When I got to the gas station the area was closed that fills the tank so I had to purchase 2 new tanks (Rhino) and when I went to use it the other day I could not get the tempature to get higher than 250'. After reading all the posts I did read one that said that the Jenn Air grill is not compatible with Rhino gas tanks. I hope this is the problem. I have not had a chance yet to get a new tank to see if my problem is resolved. I have had no problems until I ran out of gas and had to use a Rhino gas tank. Not sure why this brand might be a problem. Will let you know if this resolves my problem.

I exchanged my Rhino tanks today and tried another brand of tank. The grill is still not getting above 300' in over 20 minutes. Does anyone have any suggestions. I have heard people mention changing out the regulator. Can someone offer me advice on what I need to do to change the regulator. I spent over $700.00 for this grill and built it into a barbecue island, so any help would be much appreciated. Thanks

4/1/07 (no April fools)

I just bought the Jenn-Air 4 Burner drop-in (Natural Gas) from Lowes. I was concerned about the temperature based on past posts.

When I got it home I hooked it up to a standard NG connection (from my old grill) and fired it up. With all 4 burners going on high it reached 700 degrees within 8 minutes. It is HOT!

No mod to the regulator required. Just out of the box hot.

I don't know if they have made improvements lately (for this spring), but I didn't have any issues.

The burners don't always light on the first try, but they consistently light on the second or third try.

Happy BBQ

I have a Jenn-Aire (nexgrill) Mod 720-0139 72,000 btu built in natural gas grille that won't get hotter than
300-400 degrees.

I turn on 3 burners and 15 minutes later it's only a little above 250 degrees. If I light them all it might get to 400.

Any suggestions on what to do with a Natural Gas unit that isn't getting hot?

I think 20 minutes to cook a 1/4 inch thick hamburger is a little long to wait.

HELP PLEASE!

I too bought a Jenn Aire Gas outdoor Grill 720-0063-LP and having the same issues of low heat not getting above 250. I am wondering if my Regulator is going bad as well? I bought this in May 04 so 3 years later something is going wrong. I will call the tech support and check back on this when I can give everyone an update. If any others have had the problem fixed please let us all know on what you did.

Thanks

I just called tech support on the 7202-0063-LP model of having a low heat issue. The said that first thing to try is to reset the regulator. If that doesn't work the regulator will need to be replaced.

How to reset the regulator:

1. All main burners turned off and LP tank Closed (off)

2. Disconnect Regulator from LP Tank

3. Turn on all main burners to hi and allow 15 minutes like this. ( I guess this allows air to flow thru the burner valves and resets the regulator).

4. Turn off the main burners.

5. Reconnect the Regulator to the LP Tank.

6. Slowly open the tank valve to fully open.

Hopefully this can reset the Regulator. If this does not then maybe the regulator is bad and needs to be replaced. This came from thier Tech support at Nexgrill as first thing to try.

-Good Luck

"I have a Jenn-Aire (nexgrill) Mod 720-0139 72,000 btu built in natural gas grille that won't get hotter than
300-400 degrees."
To be able to answer or solve your problem, we need the following information.

1)That model number is not familiar, IS this a recent purchase, and the grill has never gotten over the 250 and 300-400 degrees mark?????

2)how many burners do you have, main, sear burners, etc.

3)How far is the grill located from the take-off at the house? What is the pipe diameter and type of pipe from used to run from the house to the grill.

4) Did this grill replace an existing grill at tht location and was running from the same pipe.

my alternate solution to the 04 model was posted in the other forum. The 04 and 05 model had a short hose (LPmodel) that incorrect position of the tank would cause the hose to kink or bend sharply, therefore restricting gas flow.

To help resolve your problem, Do all the burners have low flame characteristics, or just some????

I called Nexgrill tech support after the re-setting the Regulator did not work for me.

Another problem solving technique is this he recommended.

Checking the Tank Valve:

With everything shut off and tank closed. Disconnect the regulator from the Tank. Then open the Tank valve to see if propane comes out. I was told that if propane comes out of the valve with it open then the tank valve is deffective. If there is no propane then connect the regulator back on and light the main burners from Right to Left. I told him that the right burner seems to ignite but doesn't seem to hold the flame. The tech support said most likely the regulator is bad and would need to be replace. If you are getting the spark flame and any flame for that matter means it is not getting enough fuel.

will post back results!

Just a quick follow up on my last post is that if propane comes out the valve is deffective. The reason being he said was that the tank valve has a safety device that wont allow propane to leak.

another follow up.

Well called up tech support again and they said its most likely the regulator. They said you can go down and get one for about $20. I said well Lowes or Home Depot doesn't have them. (hose is too short). They said Ace Hardware carry's them. So I went to a local Ace Hardware and here is what I found.

All the Regulator Hoses at Ace Hardware use a 1/4 Male Pipe Thread. The Regulator Hose in the Jenn Air models (made by CFM as well) use a 1/8 Male Pipe Thread.

so looks like I will have to order it and pay for shipping.

:(

Well called yesterday (after being on hold for almost 20 odd minutes) and they said my order is on back order. I asked when can i be expecting it....they said about the end of May....

Jeez!

I've been having the same problem with my Jenn-Air grill model 720-0061 purchased from Lowes. Jenn-Air reported that the regulator is on backorder and will take 4 weeks at a cost of $89.00. Maytag is the manufacture of Jenn-Air grills and the part can be ordered from them direct at 800-688-9900. But if your grill was purchased from Lowes with the Model number starting with a "7" you will need to call Nextel Grill Industries at 800-554-5799 for the part. By the way, it took several phone calls and spending over an hour on the phone to find this out. In addition, I just found out that Nextell Grill Ind., is a division of Jenn-Air and got me the part in 7 days for $42.99 including shipping.

I called Nexgrill Directly and that is who I have the back order with. They said it would take 4 weeks to get it. same cost 42.99 with shipping.

did some more problem solving on this. I took off the burners and cleaned them. The holes can get gunked up a bit as well as the crossover (the slit in the back of the burner that allows the flame to go to the other side of the burner). I then opened up the crossover to make sure it was nice and clean.
Putting the burners back in was not that easy of a task but managed to get them back on with some elbow grease.
I then reconnected my regulator hose back up and slowly opened up the tank 1 to 2 turns. I then lit the burners and observed the flames. Everything lit up as well as expected. The heat climbed up to 350 within about less than 5 minutes with all burners (5 of them) on high. I can turn the heat from low to high and see the change of the output on the burner flames. I finally got the heat to an 450 degree on the hood temperature. I then put my oven thermometer in and saw that the grill temp was 550. Satisfied that I got it to work I turned everything off. I then left the regulator hose attached and pushed the propane tank back in.
After being inside and telling my wife it works fine now she wanted me to grill our sausages for dinner. So I went out later and opened up the tank valve again 1 or 2 turns and lit the grill back up. This time the grill wouldn't climb above 350 on the hood and oven thermometer inside. My flames were low outputs and would not go on high.
Next step would be to change tanks and see if there is a difference.

well filled up my other tank and fired it up and it worked fine. shut it off and tested it again and no problem. Someting with this Blue Rhino tank and if the regulator hose is not taken off it trips the regulator. I am going to exchange this tank for an amerigas tank next time and keep them.

Hey guys! I have had a Jenn-Air 4 burner outdoor LP grill, model J460 for years and I just couldn't find parts for the darn thing. I finally stumbled onto the correct website and they sell ALL the parts for the Jenn-Air outdoor grills even if the part isn't listed. VERY reasonable priced parts as well. The website is www.cfmcustomercare.com. By the way, after 4 years of using the grill 3-4 times per week, even during the cold of winter, I haven't had any trouble with my grill and I love it! The ignitor wires (short electrode and long electrode) wore out and I had been lighting the grill with long matches for months before I finally found the website. I had ordered the parts through an appliance parts website and they kept telling me they only received a limited number of parts from their supplier every few months and it would take approximately six months to get those wires. I finally got tired of waiting for 5 months and cancelled the order that they still had never filled and found the correct website for the parts. I have spoken to the CFM people and they are very helpful and you can get all the parts you need.

I am looking at the Jenn air 242610 lp with the infrared side burner 4 main burners and the rotisserie burner. My question is have they changed the design from all the problem grills? How well does the infrared work? This unit has SS burners that are u shaped and s shaped giving 2 burners for one...is this new? what about the built in lights? The sales kid at Lowes said they have made changes but when prompted could not tell me what they were.

give me some input please.

I had the same problem. A local service center who services all brands did a home repair and replaced the hose for about $70.

I also have the low temperature problem mentioned by other reviewers and plan to have the same company look at it. I expec the cost will be nominal and I'd be more comfortable having an expert work on it.

My Jenn-Air LP gas grill Model 720-0163 is only 1 year old. The igniter quit within months of purchase, was replaced for free, and now that one has quit as well. Replacing the battery does not help. Replacing the igniter is a major job, requiring the removal of the left side of the grill and the grill front. Not user friendly...
Also, the spot welded bracket that hold the grease tray has broken loose on the left side--the welds did not hold--and a welder wants $300. to repair it. If I brought it to his shop, miles away, it would be $60. No thanks.
I have come to the conclusion that Jenn-Air grills, made in China, are a piece of junk. I would never buy another one. A life-time warranty is useless if the steps to get it fixed are so difficult that people won't follow through with it.
The wait time for service calls to Jenn-Air's 800 number is usually long--too long.

Hello all,

We have a Jennaire JA38LP BBQ grill which we have loved. When we started using it this Spring, we discovered that the burners had pretty much disintegrated and required a complete replacement. I think we bought our grill in 2004 or 5 from Lowes.

New grills from Lowes now have cast burners.

We are having a hard time finding replacement burners--nothing yet--and I am wondering if anyone has had experience with replacing the burners and if the newer ones would work? The old ones were brass, and just seperated along the 'flame holes' and curled up.

My husband just wants to trash the whole thing, but the SS case is in perfect shape and until now we have loved the grill.

Any advice/help would be greatly appreciated!!

Thanks,
Becky

...I got my Jenn-Air cooktop from the Indianapolis factory when I was working there in the early 90's. It was already a Maytag company, but at least they were still stamping and painting steel on Shadeland Ave. I knew they moved the manufacturing to one of their Tennessee plants. I knew nothing about farming it out altogether. A real shame.

Time marches on.

Just purchased the Jenn-Air Model #127141 (Lowes' stock #730-0339) outdoor BBQ. This is a natural gas-fired unit complete with two additional sections which are bolted at 45 degree angles to the center section and include granite tops. Before I open the boxes and assemble it can anyone tell me if this unit is without problems, especially the low heat output problem?

Thanks!

This unit is one of the newer model, and does not have the low heat problems. Also at this time of the year, I have seen it on sell for approx $1000, almost 6-7 hundred dollars below the normal selling price

Flyprof...I am having the same problem. They sent me a replacement starter for $14.95 (shiping)now I am tasked with replacing it and don't know were to start. Is there a guide on-line to go by. Thanks

You should be able to get replacement burners from Nexgrill for the cost of shipping which I believe is 14.95.
Just call the 800 number out of your manual, or from the nexgrill.com site.

You will need your serial and model number which is usually on a label on the inside of the right front door.

We just bought the jenn-aire 730-0339 island bbq. It is natural gas and we would like to know if it can be coverted to lp? Anyone out there with a clue?

We just bought the jenn air gas grill model # 730-0339 Item # 127141. Does anyone know where we can get the cover?? cant find it at lowes or online.

can someone talk to me about the Ceramic Briquettes. Do you remove the metal covers that are currently over the burners, or just lay this on top. I had a weber before I bought the Jenn-Air and never had this kind of problem. Truth is, I wouldn't buy another Jenn-Air but I spent $800 last year and need to get some mileage out of this grill. Next grill will be a Ducane or Weber.

Thanks for the info on the Ceramic Briquettes.

After purchasing a 5 burner model at the local Lowes I built a custom made island around the piece of junk and what a waste of money. The highest temperature it ever got was 400 and you could never cook anything with the top up for any reason. The only way to rotisserie was to turn on the rotisserie burner in the back and all 5 other burners on high at the same time. What a joke.
My neighbor suggested adjusting the regulator so I just screwed in the adjustment screw clockwise on the regulator and the temp got up to 500 degrees. I may just take it off and see if I have any better luck. If that doesn't work I may drill out the controls to .045 and see if it makes a difference.
My other worry is the quality of the stainless steel, even with the hottest temperature of 400 degrees it is looking like rust on the backside.
Lowes should be ashamed of continuing to sell this junk.

I have a 5 burner built-in from Lowes part number 750-0142. I have had other Natural Gas (NG) grills and learned about low-pressure gas flow and its challenges. When deciding on another NG grill I made sure and plumbed the feed line at the service size of 3/4". With all NG grills the first thing to do is REMOVE the regulator. The Jenn Air side burner does not come with a regulator. Knowing this information in advance had the grill performing very well. I have had Ducane, Weber and Broilmaster and this performs as well as any of them. Just make sure your site is properly prepared for the NG installation...flow is everything don't have any restrictions. On the downside the support is rocky at best, if you call be prepared for a long wait and a prove it is our problem attitude. Other than that it is well built and look great.

I'm considering this grill also. Thumbs up or down? I like the fact it's 304 Stainless Steel everywhere, cast brass burners, but I'm unsure about the NexGrill thing.

Purchase Jenn-Air grill at Lowes. Cannot get parts and lowes is no help. In short, a great disapointment and I will not shop Lowe's any more. I do not shop K-mart and I do not buy Levis products.

I too can't get my grill to get hot. Now I've looked at Lowes/Home Depot etc and can't find a replacement regulator to try. Where can I find the adjustable regulator someone was talking about and would that fix this problem or should I push this rotten grill off my deck and start over. Really thought I was getting something when I put out all the money for the jenn aire but it has been a nightmare. They should rename it as a slow cooker and not a grill.

How do you adjust the regulator? Having the same problem. Any other suggestions?
seeley4@aol.com

See from all the posts here others have had some serious problems with Jenn-Air grills. Wish I researched this prior to buying mine. Was touted to be "all" stainless steel construction. Seems to be a lot of steel, the rusting kind in this one. I am attempting to remove the old ignitor to replace the wire. Is next to impossible. Screws are frozen in place, cannot get a hand in under the front control panelto get ahold of the back of the ignitor so I can remove it. I have about hit my fusteration level.

Any suggestion as to how to get at this part.?

Does anyone have a JennAir Barbecue owner's manual for a 4-burner gas barbecue? Could you send it to me on-line? We have tried and tried to get one from Lowe's, the manufacturer, and GOD, but no luck.
thank you so much

I just printed one online from the site: http://outdoorcooking.manualsonline.com/manuals/mfg/jennair/stainless_steel_builtin_gas_grill_model_no_7200138ng_7200141lp.html

It exactly matches my original one which had been damaged.

I just removed my factory installed regulator and will be trying it out this weekend : Lamb on the rotisserie.

Thus far am disappointed in the product and will report back next week.

Anyone have any luck on the 4 burner getting the heat up?

I.E.

- replacing/removing regulator
- adjusting air mixture on the brass burners
- replacing burners
- creating slots in the flame covers for more heat to pass through

Thanks.

Did you remove the regulator? Did you replace it with something else?
How did it work?

Here are the work arounds I have done and my results:

1. Removed reg that came with the unit and installed adjustable reg (0 - 35 psi):
- At 1 PSI I was creating great heat with a loud flame but no loss of flame structure. Anything above this was a blowout. Excellent heat output.

2. Removed reg that came with the unit and replaced with a new replacement reg from Weber:
- No change at all from factory reg

3. Adjusted flame screws in each case above:
- No change.

4. Cut 5 slots 1/4" wide and 2-1/2" long across two of the four flame covers:
- Definitely an improvement in heat n the side with slots cut out. Flame is not exposed to drippings.

Next: eliminate 90 degree elbow at end of metal flex line.

I share in your frustration. I bought a Jenn Air 720-0336 11 months ago and it worked fine for 10 months. Last month, I lost gas flow to the burners to the point only one burner would light at a time. It took 3 calls to the service center with and average wait time of 35 minutes to determine that the regulator is the problem. I had to fax my receipt to them to show I purchased the grill within the past year so confirm it was till under warranty. I called to confirm they got the fax and they told me it would take 48 hours to confirm if the received the fax. So I wait 48 hours just to confirm they received the recipt I faxed to them. They are supposed to send me a new regulator but based on the stories I have read, I am not holding my breath.

An update to my earlier post. I did receive a call from Nexgrill a week after I faxed my receipt (the maker of Jenn Air Grills) stating they received my receipt and that they could send me a replacememet part. But, they were out of stock and it would take at least three weeks before they could send the part. The kicker is they then said I had to pay $18 for shipping the part. The regulator only cost $30 to start with. I told them the grill is under warranty and I was not paying shipping on a part that is under warranty. In the end, I told them their customer service was terrible and they didn't help at all. I hung up on them. I am going to go purchase a regulator locally. I also sent Jenn Air a nast gram letting them know that they put their name on a product that was made by and company that had terrible customer service. I guess I should have bought a $300 Charbroil.

Update #2. I went to Lowes and bought their basic regulator, put it on the grill and it works fine. I paid $19 for the regulator; $1 more than Nexgrill was going to charge me for shipping the warranty regulator three weeks from now.

Thanks to Epinions and all the comments and feedback listed I was able to get my new-used Jenn-Air three burner, 64,000 BTU model 720-0099-NG, built 2004, working like a charm. I bought it on EBAY about two weeks ago, (05/08) it has the rotisserie and the right side burner option. I tried to use the grill, as was setup by the original owner, it did just as many other problematic Jenn-Air’s were operating on natural gas., the burners were not getting enough gas !!! I took me almost thirty minutes to cook four hamburgers,. The hottest the grill would get after 20 min. warm up was a pinch over 400. (all 3 burners on full) After cleaning the cast iron burners with a wire brush and a few toothpicks to clean out all the gas holes, I totally removed the regulator (you don’t need it, I operated my old grill without it for over 20 years with no problems) I had to go to Menards and get two brass adaptors, cost $4.15, I connected the gas hose bypassing the worthless regulator. WOW !! WHAT A DIFFERENCE…
The grill works great now, the grill gets to 600 degrees (all 3 burners on full) in about 12 minutes. I placed a few slices of wet apple wood in the bottom for some smoke, my food tastes great, and the burgers cook in about half the time. Not bad for a $325.00 purchase on EBAY….

You sound very knowledgeable.

I bought my husband a very nice Jennair Grill for Christmas 2007. At the time we lived in a home w/ natural gas, so I picked one that we could attach to our home source. We have since moved to a house that has all electric appliances. To run a gas line is $700. I have to think that there is a conversion kit to switch the appliance to using a tank.

However, I am running into the same issues that I am reading about on the site of being on eternal hold. Also, as a practical matter, I can't fine the manual (since the move I still have a lot of boxes) and don't know where on the grill to find the serial number and model. (I just crawled all around it.)

Any suggestions?

Regards,
Libby

I just got an answer about changing our Jennair gas grill from natural gas to propane. After holding for 30 minutes, I was advised there was no kit and told that a professional could do it for us.

I called our local propane company and I believe they are going to be able to handle it.

I will keep you posted. If anybody else has experience this and has a comment or advice, please speak up.

Thanks,
Libby

I am so sick of trying to get support for my Jenn Air barbeque grill. I now have no less than eight toll free numbers. The lines are busy all day long. Lowes, the store that sold me this product has been of no help whatsoever. I have filed a complaint with the Pennsylvania Consumer Protection Department. The next step should be a class action law suit. Does anyone want to get on board?

I strongly agree. I am just beginning to bother both Lowes and Jenn Air about the grill I own. The grill has never worked properly and I wish I would have kept my cheap Weber which could grill circles around this current grill. It works more like an oven than a grill and will simply not grill anything if the outdoor temp. is below 50 degrees. I live in Minnesota and so the grill only realy works in Summer.

We purchased a Jenn-Air grill from Lowes in April 07. We used it a few times and it worked great. But then it would not get hot, and when we attempted to light all three of the burners, the first two would go out. We called Nexgrill and got a regulator replaced for free. It worked fine for about a month and then the same thing started happening. We had called Lowe's with no luck. So we decided to pay them a visit in person. They agreed to let us return the grill, grill cover, and rotisserie and credited our account. They wanted to give us the same model Jenn-Air grill, but we refused and chose a Perfect Flame, which works wonderfully.

I totally second the safety valve warning.

The problem with the safety equipped tanks, that the safety valve does not totally shut off the gas, just limits it severely.

I had a Jenn Air for almost 2 years now,
all stainless steel with cast brass burners...never a problem.
Except when I change tanks and forget to close the valves on the grill. Then of course the tank safety tripps and I get the symptoms "oh the grill will not even reach 200 degrees in 15 minutes".

Normally with all 3 burners going, I can see the thermometer needle moving as the temp goes up. it is up to 400 degrees in a few minutes.

When I am burning the grill clean, it goes past 800 degrees in minutes.

We tried everything with our Jenn-Air. We always turn off the valves when grill is not in use, not to mention when changing the tank. We could not get all 3 burners to stay lit at one time to cook on the grill, let alone clean it. I'm glad though that your grill is working well for you, it is very expensive. But my trust in Nexgrill's Jenn-Air grills is shattered. I will never buy another one of their products.

Im having heat problems also on a 4 burner. Right now Im tearing it apart. Im looking for spider webs that they seem to like LP gas. I am tearing out gas lines & main header gas line from the burner control valves to the LP Tank. I will let you know if that worked or not. I can only get 250 degrees out of my grille. Thanks Dave

We purchased our Jenn-Air gas grill sometime in 04' and never really had too many issues with it. We did find that after a few months or so the temperature in some areas wasn't hot enough to cook the food where other spots were much hotter.

My very IMPORTANT WARNING is that after about 4 years of using this grill we had a major problem that could have cost my husband and myself our lives. After turning on the valve of the propane tank and then turning the burners on the grill, I notice just after I pushed the tank back under the unit that the area around the tank and hose connection went up in flames. My husband was able to quickly close the valve on the tank before the flames entered the tank which would have caused it to explode.

I'm cautioning everyone to keep a very close eye on your hose connecting to the tank as they may have weakend over time and use, which appears to have been the cause of our fire.

Thank you and happy and safe grilling to everyone.

Does anyone have a Jenn-Air built-in grill top...#750-0142 that has used it for a while? It's a 5 burner without a side burner. Has an infra-red cooking unit for the rotisserie. I would like to know the evenness of cooking, heating up, any low flame/heat problems, sturdiness of the unit, and how the stainless steel cooking grates perform. Is the stainless steel good quality and reliable? Anything else you could tell me about it (pros and cons) would be very helpful. I just purchased one from Lowe's (still in the box), paid about $1000 for it, and also purchased a rotisserie unit. I plan to build a concrete/tile island around it. I just want to make sure I purchased a grill top which will last for years and cook properly. I don't want to have purchased this $1000, only to find out later, I need to return it. It would be a pain to have to remove it from the island structure. If I need to return it to Lowe's for something else...would rather do it now. Thank you so much for any help and advice anyone can give me. I've seen so many reviews, both positive and negative for Jenn-Air grills, it's hard to believe what is true of the product. Some of the reviews may be outdated, since the grill top I bought is probably the most recent...and they may have addressed and fixed all of the "bugs".

I have the older version of the Jenn-Air 5 burner built in. It has performed very well. As stated above, I had to remove the cap for the regulator and screw it all the way in (clockwise) about 15 turns to get reasonable pressure. That was easier than removing it for me. It now quickly heats to 525 degrees with the burners on high.

It cooks very evenly now, but did not out of the box. I went back to Lowes and bought 3 bags of the ceramic discs and covered the top of the stainless plates above the burners. I have always used them on other BBQ's, but figured I'd at least try this one without them. It now cooks very evenly, and the 3 bags were under $20 total.

I have only been using the grill for about 3 months, as it sat in the box for two years until I got around to building the outdoor kitchen. I have been happy so far. I am going to pick up the rotissere soon and try it out.

I know that there has been some great problem solving on heat issues. But there is another thing to check. I know it sounds simple, but keeping those heat shields above the burners clean right down to the bear metal is critical. Because all the drippings that fall on the shields works like a insulation. I fire boilers for a living, and our boiler tubes is the same principle of having scale on our tubes works like an insulation, and causes heat loss. Thanks Dave

Thanks for you input. I will go and get those ceramic tiles from Lowes or Home Depot. Sounds like it will help with heat distribution. Do you have problems, though, with fat/grease, etc. falling on it and, basically, to the point of having to replace them...or that a lot of it will mess up the distribution of heat?

Thanks again!

Thanks for your input. I agree...that regular maintenance on those shields (I think they should be easy to remove and soak/clean in soapy water) will allow the grill to perform consistently for a long time.

I've been having the same problems with my Jenn Air not getting hot! The folks at next grill are no help. Jenn Air was no help. So I turned to the staff at BBQ''s Galore. I explained my on going problem and mentioned that I thought it was my regulator. I was told that it probably was not the reg and was more that likely a safety feature in the tank. There is a valve in the tank that is designed to limit of shut down the out going flow for incase there is a leak or the line is compromised. If you open the tank valve to fast there is a chance that the safety feature might start to trip hence limiting the flow. Rest your tank by turning it off and disconecting it. Let is sit for 5 to 10 minutes. Reattached the reg to the take & open the tank slowly only 1/8th turn. let the system come up to preasure over a few minutes then open the valve the rest of the the way. Then fire up your grill and see what happens. It worked for me. I hope it works for you. Good luck and happy grilling. And Next time buy a Webber! I know I will.

I've not had any issues at all. The one's on my 10 year old grill I replaced are the originals. I flip them over once a year and thats it.

First poster here. I own a Jenn Air 4 burner outdoor grill which I bought eleven months ago from Lowes. Recently, the two center control knobs became so hot that they must have melted inside. Now the knobs wont even turn. Anyone have any similar experience or knowledge about what I should do. I called Lowes and they said to contact the manufacturer. I went to the Jenn Air website and it's a little confusing about what the warranty covers.

I have called nexgrill five times over almost two months and they have yet to send me any warranty parts. They seem terribly disorganized.

have just bought the same grill jenn-air 750-0141...have you cooked with it yet. the grill in the store had brass burners in it. when i got home and opened the box mine had stainless steel. wondering if that makes a difference. also the stainless steel flame tamers in the store seemed to be a little thicker and stonger than the ones in the box. doing the same thing and going to build a island for it...and wondeing how u made out

have just bought the same grill jenn-air 750-0141...have you cooked with it yet. the grill in the store had brass burners in it. when i got home and opened the box mine had stainless steel. wondering if that makes a difference. also the stainless steel flame tamers in the store seemed to be a little thicker and stonger than the ones in the box. doing the same thing and going to build a island for it...and wondeing how u made out

whats the model#...also what kind of burners do u have? thks

750-0141 ng stainless steel

Just used my builtin grill for the first time, Jenn-Air 4 burner. I had noticed in an earlier post about turning the tank on slow too avoid activating the safety valve in these new tanks. Evidently that solves the problem of heating, had to cook on low to hold heat down and turned 2 burners off the last couple of minutes of cooking. Thanks for posting the advice.
Projectman

Guys, try this:
1) turn tank valve off
2) turn wide open every burner & wait 30 seconds for gas to be removed from the lines.
3) close all buner valves.
4) open tank valve and wait for 30 seconds minimum for gas to build pressure in the lines.
5) light your grill and see if there's a stronger flame.

I had to do this with every grill I ever had so that the flame was good enough to actually cook. I now own a jenn-air LP, and it works for it too.

Hope that helps everyone who is wondering why it takes 3 hours to cook a pc. of chicken!

My husband just spent two weeks building an island for his built in Jenn Air Grill purchased from Lowes and the rotisserie heat unit turns off when it reaches 300 degrees. Anyone else have this problem and what should we do to get more heat without it turning off on us?

I bought my dream grill (Jenn-Air) at Lowe's for $1000 plus $100 for the rotisserie. This grill has been the biggest mistake and disappointment of any product I have ever purchased. The grates don’t last from one year to the next. The grill is either extremely hot or too cool to cook a steak. The burners and the covers above them rusted out while still in warranty and the replacement parts have done the same. The regulator has been replaced but the same low temperature problem happened again this week. The replacement burners were too short to reach the bracket and knob assembly. They are wired in place with stainless steel fishing leader. Getting to the burners was also a major issue. It is my understanding that there were three manufacturers of Jenn-Air grills when I purchased mine. Jenn-Air does not make grills. The major issue is that no one is responsible, not Lowe's , Jenn-Air or the manufacturers. I have a nice stainless steel piece of junk for only $1100. Think of how many Char Broils I could have bought for that.

Maurice

I have a 3 burner Jenn-Air Model 720-0163 that I purchased at Lowes 2 years ago.

I love this grill, it heats evenly and is easy to keep clean.

I needed the igniters that since a grill fire that was my own fault melted the wires and grounded out the ignition module. Nexgrill was a little difficult to get on the phone, but they were very helpful. After I order the module I realized the igniters were not listed in the manual. I went to Lowes and found out they have a complete listing of all parts for all models they currently sell and can actually get parts for all manufacturer models.

I ordered the igniters through Lowes and they came in in 3 days. If you need parts go to Lowes they can get them for you.

In an earlier post I had noticed that someone had discovered the new propane valves had a safety item built in to limit the flow of gas if it detected a surge. I had noticed my older grill didn't cook like it used to before retiring it. Just prior to starting my Jenn-Air I read this post and have been turning the valve on 'very' slow so as not to trigger the safety valve. Mine will go to 550 deg. with no problem. Hope this helps and happy grilling.
Projectman

Does anyone have the Lowe’s item number for the Jenn-Air JA 38 gas grill?

The Lowe's item number for the Jenn-air 38in is 271579

I just purchased a four burner model at Lowes. The $649 price seemed to good to pass up. So far (after one week) it works great. It heats up fast and is easy to operate. I have heard some issues about hot and cold spots but can't say I've detected that problem so far.

Built an island and installed this grill about 3 years ago. Great cooker! On the house gas line ... having trouble with the knobs not igniting the burners. The sparks are not strong enough. How do you clean them?

Just contacted customer service at 800-913-8999.

They were very helpful and i ordered a cover for my 750-0142 as well for $29.

I have the natural gas Jenn-Air 4 burner stainless steel grill with side burner, purchased at Lowes about 18 months ago for well over $1000. After having the grill for about 10 months we noticed one of the knobs was really hot and wouldn't turn off. We had to turn the gas off to the grill from the main gas supply. Tried to disassemble to see if it was jammed or melted. Noticed that two burners had completely split down the sides, allowing the flames to shoot into the openings for the knobs. Our grill is 100% unusable and a fire hazard. If anyone has had this issue please report to the better business bureau before someone gets hurt.

I also bought the Jenn Air grill top from Lowes last year and am looking into building an island for it. Can anyone help with suggestions on resources or advice on how to build it? Admittedly, I have never built an island before but am good with general home improvement and have time to learn. I want to build it on an existing patio with paver stones. I can remove the stones in that area but want to avoid pouring concrete. Any advice or help with materials to use that do not need a concrete slab and where to obtain things like stainless steel doors for the island and metal bars for mounting the grill, etc. would be greatly appreciated. Thanks so much!

that did the trick.

I also took the time to clean the burners thoroughly and now get a nice even flame that all the gas holes are clear of build up.

thanks
jc

I have had the same problem with my jenn air grill Model # 720-0062 it has 4 main burners plus side & rotisserie burner. You could heat it all day and it wouldn't get past 350 degrees. I Fixed the grill and it now heats up to 550 degrees in 7-10 mins with only the 4 main burners on. My solution is there is not enough gas pressure coming from the regulator the maunufacturer supplies for this grill ( 1 psi ) I purchased a 10 psi adjustable regulator with a 3/8 swivel connector made by Bayou Classic , just google it. .It installed in 5 mins all you need is an adjustable wrench. Be sure when you first turn on you completely close the adjustable regulator then only turn it a little till you hear the gas ,once lit you can adjust the flame for as much as you want . This grill works fantastic now and to think I was gonna throw it out .LOL .You can Email me back at slammer818@aol.com if you need any more info...

If anyone is looking for the cover(s)for any Jenn-Air grill, or part. You can call 1-800-913-8999 GrillServices punch #1, or go to grillservices.com. After spending over a hour on the internet and being given seven different phone #'s to call. I finally found someone to get the cover specific for my grill. You will need your model # & the serial # from your grill, located inside the grill door.

I hope this helps.

Hi Thanks for the info I just ordered the 10 psi adjustable regulator with a 3/8 swivel connector made by Bayou Classic on amazon .com for 27.00 I too spent 1100.00
clams for a cooker that wont go over 350 deg Thanks again

Thanks I got the adj regulator in the mail yesterday and it works great I now can cook Thanks again

LOOKING FOR SOMEONE WHO HAS CONVERTED A NATURAL GAS JENN AIR 7500141 TO PROPANE HAVE GONE THROUGH MANY AVENUES AND FOUND NOTHING THEY PUT THIS THING TOGETHER THEY HAVE TO BE ABE TO CHANGE IT.HOW CAN THEY JUST TELL ME YOU HAVE TO PURCHASE SOMETHING ELSE THATS SOOOOOO WRONG.WE ARE TALKING ALOT OF MONEY FOR US.

This might help, took me a while to learn. The regulators they made over the last couple of years have a safety built in. I don't know what it save you against but here is the deal. If all of the burners are not turned off when you change the tank it does something to the regulator, the results, grill will not get hotter than 250 degrees.
The solution, if this is your issue, turn everything off including the tank, disconnect then reconnect the tank. Be sure to open the gas valve slowly, then turn the knobs on. hope this helps