I am from australia and have had a bad experience with this company too!

I ordered The Love Boat and all up it cost me AUD$219.00. It was supposed to be shipped 2 weeks ago - I am still waiting for the shipping confirmation email. I had to email tvboxset about 6 times before they replied and said that they would contact Canada Post to lodge a claim. Two weeks went by without a single response from them. Yesterday emailed them again 2 times finally got a reply. They will file a claim and their shipping dept will get back to me. Yea right. I emailed again today about 6 times and nothing. I am going to lodge a dispute with my credit card company tomorrow morning. DO NOT USE THIS SCAMMING WEBSITE. WARNING TO ALL. I'm very disappointed as I have been waiting for the love boat to come out on dvd for about a year now.

My wife wanted to surprise me for Father's Day. She did some shopping on the internet for 'Get Smart DVD Complete Series' and found the best price at TVBoxset.com.

The DVD's arrived within a few weeks. The mailing label referenced the DVD's as Exercise DVDs with the title Get Smart cleaverly included. I think it said something like 'Get Smart and Excecise'

The DVDs Covers were terrible photo copies made from the Time Warner originals and even included the Time Warner logo. The person using the scissor to cut them out couldn't even cut a straight line.

The DVD's themselves were plain white labels with simple writing like 'Get Smart Disc 1'. Basically, it was your cheap CD/DVD NEATO Label that someone ran through an inkjet printer.

When you played the DVD, the first thing you saw was the Time Warner/Warner Brother's Logo.

I was surprised! How can they get away with this?

We contacted them via email for a refund, because that is the only way to contact them...

Here is the response....

> Hello,
> Thank you for your recent contact.
> We appreciate ALL feedback, both positive and negative.
> Please keep in mind an Official DVD Collection has never been released
> for this series and what you received was a Collectors/Fan Version.
>
> Unfortunately, there is a problem with the actual DVD Collection and
> sending a replacement set will NOT help as we are no longer dealing
> with that supplier.
>
> Therefore, there are 2 options:
>
> 1. Receive a $30.00 REFUND and KEEP the DVD Collection
>-OR-
>2. Return the DVD Collection and get a Full Refund
>
> TV DVD MEDIA
> 3-1750 The Queensway Suite #1287
> Toronto, Ontario M9C 5H5
> CANADA
>
> Please use USPS (Local Post Office) for returns.

>DO NOT RETURN VIA UPS OR FEDEX
>Any returns shipped via UPS or FEDEX will NOT be accepted.>
>
> Please let us know which option you prefer and we will take care of it
> immediately.
>
> Thank you!
> --
> Jeff Jacob
> Management
> TV BOX SET

The bottom line is this.
These guys are running a slick bootleg operation in someone's basement in Canada... and they are getting away with it.

Franklnc
Raleigh, North Carolina

I have been waiting over a month for my order with no reply,they scam people,I want my money back,who has a phone number to this rotton group?

i order several items from tv box set. but the only thing i have recieved was email saying there was mix up i should be recieving in few business days that was 7 days ago. i written 2 emails and recieved nothing got credit card statement the already process the purchase. try to use the telephone contact number but turn over to voice mail system
but have not heard anything. right now i believe this rip off site. i have consider contacting my sister-in-law sister who a attorney in Canada to file a complaint against them.
as for dvd igniter i order several items them them all of sudden the website disappear. i call the number its goes to DVD Avenue try to call several time got put on hold then disconnect. there are several website that has the
same design and product with same telephone number. try to talk to several time no anwser.

for what its worth, when you chase them down, some of the emails saying that they have shipping problems come from SXR Tradeshow and Conference Solutions Inc. of Montreal.

I expect that they are associated in some way.

BEWARE!

File a complaint w/FBI for internet fraud - https://complaint.ic3.gov/

The players as far as I can tell are:

Pietro Paolo D'Ascanio (This is who gets your payments)
SXR Tradeshow & Conference Solutions Inc.
4480 Cote de Liesse
Suite 303
Mont Royal, Quebec, H4N 2R1
P: 1-888-797-7976 ext. 801
F: 1-888-797-7973
E: pdascanio@sxr.ca
_
Marta Diakovska (This is probably who you will talk to if you call)
SXR Tradeshow & Conference Solutions Inc.
4480 Cote de Liesse
Suite 303
Mont Royal, Quebec, H4N 2R1
P: 1-888-797-7976 ext. 801
F: 1-888-797-7973
E: mdiakovska@sxr.ca
-
Jeff Tabares (He is apparently with TVBOXSET)
resolutions@tvboxset.com

I had ordered a set of the Six Million dollar man from tvboxset. And although it was late I did receive it in good condition. I have not been able to find it anywhere else and if ever I can buy it on Amazon or something like that I would,
however tvboxset was one a small few who had it available, I think that this kind of bashing is a little bit of overkill.

I'am sorry to hear that you all are having problems with that website. I have ordered 3 DVD boxsets from superbdvdsets.com and I got my order within 10 days. The DVD boxset are authentic imports and comes as pictured on the website. And they wasn't no cheap copies either. Very high quality authentic items. I plan to buy more in the future probably near christmas. I must say I was very impressed with superbdvdsets.com Just thought I would let you all know after reading all these post.

I order about $400 worth of dvd box sets back in the last week of June. When I didn't get my order on time, I tried to call them. There is no number at their web site. So I used their web site help. I received back a message saying that there was delay because of the holiday 4 July 07 and my order had to be redone and resent out and ensured me that my order would be on its way. Still nothing. I am contacting my lawyer Monday.

I have also had a bad experience with this company. I ordered a DVD set of Hart to Hart on 7/29/07. I received an email to confirm my purchase and that my CC would be billed for the cost plus shipping. The email also listed a timeline that stated the delivery should be Aug 4-6, 2007. Well, that date came and went and I checked the tracking number and it stated that the delivery had been processed. I email CanadaPost to question where the shipment was and they responded that I should contact the seller. CanadaPost also informed me that the company was not reputable and they had numerous complaints and problems with them. I provided me with a weblink to the BBB and also the Canadian authorities to file a complaint.
Well I went to tvboxset.com and clicked on the contact button and emailed them about not receiving my shipment and that they had already received their payment.
On 8/16/07 they responded that they had shipping problems with a number of orders and listed the order numbers - my order number was in the mix. They apologized for the delay and said the order would be received shortly. They even stated that due to the delay, I would receive a 40% discount coupon for my next order. Well, I finally received my order 8/29/07. It was a lousy copy from TV, the DVDs #6 and #7 did not have the episodes stated on the box (6 was a repeat of 5). I sent at least three more emails to the company to state my dissatisfaction and have received no reply. I am returning the product and enclosing the emails plus a copy of the homepage that states 100% satisfaction guarantee.
This company is the biggest rip off. I had planned to order other DVDs from them - But not anymore.

sounds like a pattern.deal too good to be true.dvd's nobody else has for a great price.NOT!I too got hosed for about $180.three stooges all episodes and get a life.credit card gets charged,fake tracking numbers,no email or voice mail response.after numerous complaints they will send you a PHONY apology and how sorry they are(from some guy named jeff,another PHONY no doubt).then they say it's on the way.probably to take the heat off so they can continue to scam more people.DO NOT ORDER FROM THIS WEBSITE AT ALL!filled out numerous complaints with ic3 fbi etc.how these guys are on google and still in business is beyond me.someone has to do something.

I have also had problems with this company. I ordered $200 worth of dvd's that I was due to receive mid August and still have not. I have called and left messages (no live person to talk to....HUGE red flag!) and have received one email saying it must have been lost in shipping (though I never received the tracking number like they say in their shipping statement) and they go on to say someone would get back to me. I have sent emails every day and now just get the same form response that I will hear from them in a few days. DO NOT DO BUSINESS WITH THEM, UNLESS YOU WANT TO THROW YOUR MONEY AWAY! I see that someone has posted phone numbers and I am going to try to track them down that way. Good luck to everyone else who is stilled owed money. If I find I way to get mine back, I will post it.

I to have had a problem with this so called company. I tried to purchase the entire 9 season box set of Dynasty on July 1st. Its now August14 and still no product. I have recieved 4 emails from them over this time reguarding the shipment details of my purchase. The first two were to confirm that the product had been sent then the last two were excuses as to why I had not recieved the box set. Apparently there had been a shipment error and the entire shipment order had been sent back to them for reissuing.I live in Australia and and understand the product is comming from Canada or the US but two and a half months is rediculous. I have since alerted my credit card company to this and i am in the process of trying to cancell the transaction and reclaim my 240 dollars as well as cancelling the card and having it reissued to me under a new account as these criminals have my credit card details on their system. I urge all people who have used this company to do the same. We only have a three month window of time to make a claim and retrive our money.Also my biggest lesson is always always always check out the company first before making any transactions with them. It is so easy to do so all you need to do is google the company name. Also for any one buying rare tv or movie dvds if its not on Amazon or available on ebay it proberbly is a bootleg copy and not worth the disc its burnt onto and most importantly its dirty goods and against the law.

I reluctantly admit being a victim of this scam. I am about to call my credit card company to have this charge reversed, but I am wondering if I should also have the card cancelled, as these people may also be credit card or identity thieves. Consider...they have your credit card number and they also have your name, address, and phone number.

I notice that one of the perps is posting here with a contact email--another of their delaying tactics, probably intended to stall past the CC company's 60 time limit. I also see two obviously bogus posts praising the company. Give me a break!

I will also file a report with the FBI, as someone else here suggested.

I was scammed by them too. The Montreal Gazette just ran an expose of them, in the Aug. 23, 2007 issue.

I tried filing a complaint with the Quebec Consumer Protection Bureau, but Quebec law deems internet purchases to be contracts signed at the place of the purchaser, so I can't file a complaint, since I don't live in Que. I have filed a complaint at www.ftc.gov, and requested a chargeback from VISA.

I'm also going to contact the RCMP, and Interpol (the international policing agency, which handles cross-border crimes) about these scammers. Then I'm going to contact some more media outlets. The more people come out to expose these scammers, the better chance we have of putting them out of business.

Enough said. I too have filed a complaint and I have emailed SXR Tradeshow & Conference Solutions Inc.To give them 10 days to refund my payment or I will be taking legal action. The more complaints filed against them, the better, and any one who has paid with a card, please cancel with immediate affect. I will take this all the way untill they are closed down.

Please don't get fooled by TV Box Set as I did. Do NOT order from this company. They are a fraud and send damaged DVD's (if you receive them at all). I purchased a complete set of Ally McBeal this summer and aside from waiting a long time and paying over $120 USD, the set I received was in terrible condition. Most of the DVD's are grainy and some of the episodes are recorded so poorly that they will not play at all.

Don't let yourself be ripped off. Do not do business with this company. I wished I had thought to check their validity, since there is information all over the web about them. The name of the company is Garcia Media Group or SXR.CA.

hello in australia!

I would advise that you DO NOT ORDER from TVBOXSET.COM
If you check out ripoffreport.com you will find 79 posting of VERY UNHAPPY customers that have ordered from them!!
I am one too, placed my order Aug.16/07, and never have had anything delivered, working on getting a refund from my credit card company right now :(
you where smart to check into this before ordering online,
I have never had any problems till the day I found TVBOXSET.COM

I just ordered the Perfect Straingers series on DVD from a website called DVDcollections.com. Mine were copied versions too and I've e-mailed them telling them I want a full refund back and I got the same e-mail today that you got from TVboxset.com. It even had Jeff Jacob as the name on the bottom. I guess I have been scammed too.

How can a claim be filed? I ordered from them in July, got the "shipping delay" excuse and further requests have gone unanswered. Fortunately my purchase was only $65, but I would like to file a claim.