I HAVE WORKED FOR 1ST AMERICAN 7 YEARS AND I CAN SAY THEY ALLWAYS TAKE CARE OF THERE CUSTOMERS. THE MAIN PROBLEM IS HOMEOWNERS DONT READ THE CONTRACT THEY DONT COVER PROBLEMS THAT ARE CAUSED FROM LACK OF MAINTANCE FOR EXAMPLE YOU NEED TO CLEAN YOUR CONDENSOR/DONT LET YOUR CHILDREN JUMP UP AND DOWN ON THE DISHWASHER DOOR / DONT GET MAD BECAUSE A RAT BUILT A NEST UNDER YOUR REFIGERATOR AND NOW THE COMPRESSOR IS OUT / WOULD YOU COVER SOMETHING LIKE THAT IF YOU WERE THE INSURANCE CO?? JUST DO YOUR PART AND FIRST AMERICAN WILL FIX IT--- AND PLEASE EMPTY YOUR POCKET BEFORE YOU PUT COINS IN YOUR WASHER ITS NOT A SLOT MACHINE - ALLBRAND APPLIANCE SER-

Had a pool heater problem. Had my pool guy fix it right away, before i remembered my warranty. The total was $290. They would not cover it because I did not call them first. I offered to pay the service call fee of $55 to have them confirm it was done with a new part and that I wasn't charged too much. They wouldn't do it. They get you on the fine print every time.

This is my 3rd policy and each one I have ever purchased they weasle out of paying for anything.

NEVER AGAIN!

You are full of crap and stop defending such a bad company. I have never had a good experience with F/A on any issues. I have had to fix them myself. It took my 1 month to get a fan replaced in a convection oven! A job that should take less than an hour. The customer service is so bad it's noy worth calling. So, wise guy if you want you income to coming in, you should talk to those in charge and get it fixed.

What I have found is that, not only is F/A a waist of time but you need to go after the contactors as well. F/A takes your $$ w/ a promise of good service. They then hire contractors from your area, something that you can do yourself. Once they pair you up, you never hear from them again!! So, do your research on local companies, find one you like and stick w/ them. You can get to know the owners, managers or techs. This helps resolve many of the issues.
Most of my issues were electrical so I met an appliance tech from my church. We talked and he told me a few thing about F/A. I now go directly to him for service.
If you use F/A and get stiffed, go after the contractor doing the work. They are local to you and local word of mouth and bad press will get their attention and a resolution, F/A couldn't give a crapp.

I too have gotten the run around from this poor excuse of a company.
It is not surprising to see the AF employees defending there bread and butter. But they should walk a mile in the shoes of the dissatisfied customers.
I think first American has the worst customer service that I have dealt with in a long time.
I have only filed one claim with them and received nothing but the runaround from all involved.
When I talked to my realtor about the issues she said that she had not heard of problems with first American. I gave her the link to this form and her eyes where opened. She is no longer pushing first American to her clients.
I suggest we should all forward this site and any other complaints to the realtors you know or work with. This is the only way I can think of to get the attention of this poor performing company.

I have worked for them since 1991, I'm a plumber.....one of the few honest ones they have, I would never have them as my home warranty as I work for many others and old republic and fidelity national would be my first choice.

First American and maybe American home shieild are the worst home warranties available. They give most of their work to the contractors that deny the most claims and charge them the least, I know this for a fact! They also get kick backs from those contractors, I know this for a fact too as I have had some of my office workers and plumbers worked at those companies and tell me this. The contractors have Christmas partys and the field service managers from F.A. are there.

They were never at mine........I constantly almost every day have customers tell me I never want XXXXXXXwarranty plumbing in my home again, to snip a 1/2 inch off a water heater vent they charge 50.00 which we dont charge a thing, I have seen where they blatently lie to a customer to deny a claim an quote them 1500.00 to repair the problem (not covered) yet when my company came out it was a 50 cent part (washer) and 100.00 labor to fix it and it was covered.

Its a joke and a ripoff, Lately they have another ripoff....some of us contractors are on flat rate pricing or time and material,or some of us on "uniprice" which means if we spend 5 minutes or 10 hrs on a job they pay us 105.00 no matter if we walk in and say "not covered" or spend 10 hrs and spend 500.00 on materials. They try and send all the expensive jobs to the cheapest contractors and hope they lie and cost them less, when the contractor see's a work order that will cost them money to service they will try and put you off so FA will send it to somebody else.

Its so funny, some of the First American contractors are not even in the phone book or 411, that will tell you something right there! You can find my company in every phone book, internet,411 and the BBB.

The bottom line is if your claim is denied, request a second or third opinion from your home warranty company, when you find a contractor that is good, always request that company and they may tell you they can't do that but they can and will if you complain enough.

There are some good honest contractors out there working for First American but very few so you have to really watch who they send, unfotunetly not being racist but if you get a Russian appliance man....watch out, if you get a plumber or electrician that just looks and says "improper install" or "not normal wear and tear" get another opinion, if the price is excessive on non covered repairs get another opinion.

The only reason I still work for First American is since 1991 I still have customers who had a home warranty back then calling me for service, its like free advertising but I am already in your home on a service call, you like my service, my plumbers, my prices and you call me back and maybe are a customer for life. My retail hourly rate is 125% MORE THAN FIRST AMERICAN PAYS But people call us back.

Funny thing, one of FA's customers actually works for the dept of insurance in my state, they sent out the ripoff company first and denied his claim and quoted 1978.00, then I went out for a second opinion and SURPRISE covered and fixed under the policy, billed FA 142.00 for the repair less the 55.00 deductable the homeowner had to pay.
The customer has scheduled remodel work for next week, thats the way it is supposed to be.

FA is under investigation.

I just let my policay lapse and signed up with a new Home Warranty Co. I was absolutey dumbfounded by how horrible First American's customer service and process was. I pay them for an entire year and then the very first time I need them, they are miserable to deal with. Hold times are beyond ridiculous at over 30 min and then when they get on the phone, they say it's their busy time of year. No kidding? Then staff up appropriately! I must have called 12 times to finally get reimbursement for a lot of money that I paid out to a contractor because THEIR contractor didn't know what the heck he was doing. It took over 30 days for them to reimburse an outside expense that THEY authorized. This company is HORRIBLE.

I find it truly amusing that someone has the audacity to state that First American Home Buyers Protection has a 90% customer satisfaction rating. Where is that posted and who conducted the study? I have been doing lots of research recently on home warranties and, in fact, First American Home Buyers Protection has one of, if not the WORST, customer satisfaction rating. If you are going to supply a statistic that seems so outrageous, and you want that statistic to actually be taken seriously, then you need to provide the source for that statistic and the methodology used for the study.

The person who calls themself, "htwheelz67" who posted on Jan. 26, 2009 is a fake.

I believe I know who this person is and the allegations are slanderous to say the least. He is also portraying someone who he is not and using that name which I use on other non-related sites.

I am the real contractor who he is pretending to be. I believe this is an attempt to get back at me for his termination from my company. I have worked for many home warranty companies for many years and they all have similar coverage and rates.

What I can say is read your policy carefully. A home warranty can be a great thing, but too many people think they will do preventive maintanence or replace items that are just old and not broken.

I have not found a way to contact epinions directly but I would ask that that post be removed. If not, I would advise "htwheelz67" to remove it before I take further action.

Hey I found how to get this bad excuse of a company to respond. You need to file a complaint with the Better business bureau. After trying to cancel my so called warrantee for several months, I filled a complaint with the Los Angeles BBB. First American did respond to this and finally agreed to cancel my policy. Now here is the kicker. They say that they have no record of my attempts to cancel my policy and that they will cancel it as of the complaint date. This leaves only one month left on the policy. And after the cancelation fees there is no credit left. HOW FRICKEN CONVENAINT.
So what I have decided to do is to make several hundred fliers explaining my experience with FA and put them in all of the free realtor books at the gas stations and rest stops in my area.
Maybe I can help someone else from getting scammed by first American.

We are a contractor that runs calls for this so called warrenty company. To start off with their customer service department SUCKS... I mean to hold for hours at a time to get somebody then to put you back on hold for another hour or so. Anyways we have ran many calls for this company. We have to fight tooth and nail to get this company to cover peoples issues. We have so many people calling us wanting the a/c or heating fixed but the warrenty company is the one in charge. It makes me mad that I as a company have to tell people sorry its out of my hands because the warrenty company has to athorize the work to be done before we can do it. I have spent many hours on the phone with these retards fighting with them to warrenty peoples claims. To be honest they like to take your money but don't want to fix anything and if they do fix stuff its with cheap equipment. They SUCK. And to call their self a home warrenty BS... The reason it takes so long to get your stuffed fixed is because they can't pay their contractors on time either. So no contractors will run their calls. Its sad for all of you because you have to wait for them to find someone who will be stupid enough to run calls for this company might as well say work for free. People who have this company or any other warrenty are wasting your money save your money keep in your pocket. Whats that saying if you want something done right you have to do it yourself. Fund a company on your own yes its costly but the money you save from paying these scammers will pay to fix your stuff....

I HAVE BEEN SELLING FIRST AMERICAN POLICIES FOR 15 YEARS. BUT I HAVE NOW SINCE HAVING THE POLICY ON MY OWN RENTAL I HAVE EXPERIENCED IT FOR MY SELF, I HAVE HAD THE SAME COMPLAINTS FROM MY HOME BUYERS FOR QUITE A LONG TIME. FIRST AMERICAN HAS ON THEIR "ON HOLD MESSAGE" THAT THEY CAREFULLY CHECK CONTRACTORS.

I DECIDED TO CHECK THE BBB AS FIRST AMERICAN SAYS THEY DO, TO MY SURPRISE THE CONTRACTORS THAT MY CUSTOMERS COMPLAIN ABOUT HAVE THE WORST RATINGS, D AND F RATINGS AND ARE THE MOST SENT OUT BY FIRST AMERICAN TO MY BUYERS AND HAVE THE MOST COMPLAINTS.

I AS A REALTOR AND "REP" CAN USUALLY GET THINGS WORKED OUT BUT I HAD A VERY BAD EXPERIENCE ON ONE OF MY RENTALS AND WHEN I CHECKED THEIR RATING ON THE BBB THEY HAD AN "F" RATING.

I COMPLAINED TO THEM AND STATED THAT I WAS A REALTOR AND THEN I GOT THE ROYAL TREATMENT AND THEY SENT ME A CONTRACTOR WITH A B+ RATING AND HE FIXED THE PROBLEM THE "F" CONTRACTOR SAID WAS NOT COVERED AND WOULD COST ME 1465.00 FOR AN AIR CONDITIONING PROBLEM.

THE OTHER CONTRACTOR TOLD ME THIS IS VERY COMMON, I HAVE SINCE SENT ALL MY BUYERS A NOTE TO CHECK THE BBB FOR RATINGS BEFORE ALLOWING A CONTRACTOR TO THEIR HOMES AND IF THEY HAVE LESS THAN A "B" RATING DONT ACCEPT THEM.

AFTER SPEAKING TO OTHER REALTORS AND FINDING OUT OTHER HOME WARRANTIES WILL NOT USE SOME OF THE COMPANIES FIRST AMERICAN USES AND MY OWN BAD EXPERIENCE, MADE ME REALIZE YOU NEED TO CHOOSE WISELY. FIRST AMERICAN HAS SOME VERY GOOD CONTRACTORS AS I HAVE FOUND BUT THEY WILL SEND YOU THE WORST OR CHEAPEST,DISHONEST CONTACTORS FIRST. I'VE SOLD MANY HOME AND ALWAYS SOLD A FIRST AMERICAN POLICY WITH THEM.

I HAVE DROPPED THEM AS MY HOME WARRANTY AND I HAVE NOT SOLD ANOTHER POLICY SINCE, THEY EVEN COVERED WHAT WAS NOT COVERED TO KEEP MY BUSINESS BUT I TOOK IT AND DROPPED THEM.

I AM NOW SELLING FIDELITY NATIONAL AND OLD REPUBLIC TO MY SELLERS.

I ALSO SELL AND OWN PROPERTIES IN OTHER NEARBY STATES AND WAS SURPRISED TO FIND THE SAME COMPANIES DOING BUSINESS THERE FOR FIRST AMERICAN AND THE SAME COMPLAINTS FROM MY BUYERS.

What a scam!! So my a/c stops cooling the house and I called my home warranty. That said no problem we will send someone out. A company called Pro Air (owner) comes by and tells me that I need a new a/c system. He told me that I was lucky that I had this great warranty!..lol stupied me.. A few days go by so I called my FA, and they tell me my a/c is too old and they are not going to replace it.. Back and forth, back and forth and nothing.. THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH..(they sure are nice until you have something that needs fixed)....Save yourself the Agony!!!!

I to have a had a great expereince with AHS. I had it for a month and my heat when out, they had someone the next day and I had a brand to heat exchanger put on. My dryer went out and I had a brand new timer in 2 days. My refrigerrator when out and thay send two reapair who could not fix. Not I am waiting on a brand new refrigerator. They allowed me to buy a chest freezer and would give me back a $100.00. I have no problem getting through to the customer reps and they are always nice. All this negative feed back blows me away. I live by AHS

On May 31 of 2008 we closed on our first home, which was provided with a home warranty from First American Home Buyers Protection Corp. Our first negative experience came a month into the warranty when FAHBPC sent us a bill for for $100 for service from March (before we owned or even put an offer on the home). It took 4 separate phone calls to FAHBPC @ about a 30 minute Hold EACH TIME! to deal with it. My first 2 half hour wait calls ended up with me speaking to someone for about 3 minutes who hung up on me! My 3rd call had me talking to someone that transferred me to another hold that I gave up on after 10 minutes. On the 4th call I got a lady who listened and said "no problem, we will just write it off". No more bill. Well after about 10 more months we finally needed (our first) service, on our pool - which was specifically included in the Warranty bought for this home. They sent a service tech. who came into my back yard, disconnected every part of the pump, disassembled the pump into about 20 pieces, and after about 10 minutes of being there stood up and said "we don't have the parts". He asked for his service fee, when I gave it to him... He left - with my pump in pieces and now my pool leaking from the disconnected parts. After a few days we called and were told that they had to order a part and would be back in about 2 to 3 weeks. I stated that that was unacceptable, we are in Memphis where you can Fed EX anything in the world here in 2 days! We even offered to pay for the priority shipping, also waiting 2 - 3 weeks of no pump or filtering of pool water will RUIN the POOL (we consulted 3 other companies)! Well it turns out that the 2 weeks for shipping a part is coincidentally just after our policy expires! Both the service tech. and FAHBPC basically said that it would still be 2 - 3 weeks and they would do nothing to service the pool in the meantime. We told them to Forget it and bought a new pump ourselves. THEN! it gets better. Turns out that the $100 bill that was never ours, that was "written off" is showing up as past 60 days late write off on our credit report which has lowered our near perfect credit score. Our year warranty with FAHBPC cost us countless cell minutes, wasted time, destroying our pool pump, flooding our back yard, lowering our credit score, and extreme frustration. Afterwards they asked me to pay my bill to renew the policy... No way in Hell!

I am shocked to see all these posts on FA. Mine issue is a walk in the park compared to others. I'm so glad my policy runs out next month!

Below is my letter to First American:

To Whom It May Concern,
I thought you should know that I am extremely dissatisfied with First American. Last fall we submitted a service request to fix a leaking shower head. The plumber came and then left without finishing the job. After two months and countless calls to First American and to the contracter were made finally a new contactor was sent out to complete the job.

Last week our A/C went out. We submitted a request on 6/16/09 and the next day, American Air came out to fix it. A part was needed and ordered and they said they wouldn’t be able to get it in before the weekend. They scheduled to come back out on Tues. 6/23/09. Tues. morning someone in their office called to tell me that they ordered the wrong part and that they'd have to place another order for the right part and hoped they could get it in by the next day. I waited most of the next day before they called again to say they'd have to send out a tech to "get more information" about the part because they didn't know what they needed to order. Yesterday, 6/25 the tech came to look at the unit and got the right information. It was approximately 3:40 p.m. when he said he'd order the part "tomorrow" meaning Friday which of course means we will have to go without A/C for yet another weekend. I contacted a supervisor with First American, Laura Yamaguchi, and explained my situation and told her I expected her to get someone out here to get the A/C fixed. She said she'd get in touch with American Air to assess the situation and would get back to me the next morning. I am writing this at 2:25 p.m. 6/26/09 and after leaving her 2 messages, I have heard nothing from Ms. Yamaguch nor have I heard anything from American Air. This is kind of incompetence is ridiculous and the "service" deplorable. We are having record temperatures here in Texas--104 and above and have been without A/C for 10 days and counting. There seems to be no sense of urgency anyone's part but mine.
We will not be renewing our policy with First American and just so you know, I am a realtor and have many opportunities to recommend home warranty companies to my clients. Not only will I not be recommending First American, but I will be sure to let them know how dissatisfied I've been.

Obviously you work for this crook company. FA is a total joke. They employ criminals just released from jail. One of the plumbers they sent to my house has spent 9 yrs in prison. None of the problems I have logged have been fixed.

This company should be erased from Earth surface. I am planning to contact BBB, local district attorney, CNN, 7 on your side, etc

You are a lyer. You work for them and pretend to be a satisfied customer. I have not met a cusomer that was truly helped by FA.

I had problems with my dishwasher since December 2008. I was left without a working dishwasher for 6 months. Finally, they replace it two weeks ago. FA said is a new dishwasher, it turns out to be a reconditioned one. The new dishwasher leaks and has stopped working two days ago. FA refuses to re-open the service call. Now I am stuck with a non-functional dishwasher and a crook company like FA.

We can all get united and do a class action against this company.