What good does it do that FA is available 24/7 if their CONTRACTORS are not?? It does me absolutely no good toreport my AC has broken on a Saturday if they can't get anyone to come look at it until Monday - especially whith 100+ weather!

I have had absolutely no problems with the warranty that I purchased with First American. I purchased in 8-08 and over the winter needed a baseboard heater replaced. I made a service call, spoke with a person who I could understand, and the problem was fixed promptly, professionally, and to my full satisfaction. I recently called about a water heater problem and did have to speak with a computer but then was routed to a person! Thank goodness! Again, the person on the phone was polite and professional and I expect to have no problems with the plumbing problems getting fixed.

Although my service was more than adequate, I DO NOT plan to renew my contract. My renewal information has me paying $180 more for this contract which does not cover as much as my first contract, and my "deductable" per service incident has been increased to $100.00. I do not think that I got that amount of use out of the service plan over the year that I had the insurance and do not think it is good for my circumstance in the long run.

Overall I would recommend this company based on my experience with them and am happy that I originally purchased the service.

First American Home Buyers Protection Corporation is a scam! For the FA employees so called positive responses on this website, really now do you think for one moment i buy your wonderful responses about the company you work for? Your just trying to keep this scum bag company a float so you have a job.
As for my complaint,
When i purchased my contract from the representative she reassured me that if something needed replaced or repaired that all I had to pay was 60.00.I realized that there were exceptions which I read under their clear bulleted section for each type of service which states what is covered and not covered for each type of service, like Plumbing, water heaters, electrical etc. However what is not clear is the limits and liability section bullcrap verbiage. This so called vague confusing verbiage is where they scam you. It allows them to deny, or not pay for certain things which means you could have a lot more than the so called 60.00 fee.
This verbiage allows the technician that comes out to charge any extra charges as they see fit. If you are lucky you might have a honest technician and just charge you the copay but mostly you will get the scumbug technician who is out to make up what FA is not paying them. They do not care that you are living on limited means or anything, morals and honestly are not in their job description. Please do not be fooled by how nice FA service technician are, most of them are CON ARTIST .
For me my electric water heater went out over the weekend water leaking on the floor. Do not expect FA to sent someone out that day, it will only be during the week they don’t give a crap about damage as they are fully aware they are not responsible for secondary damage, THEY WILL NOT SEND ANYONE OUT ON A WEEKEND!
Finally the technician comes out late and said it needs to be replaced and that it will cost me at least an additional 150.00 dollars and maybe more if he has to replace another part that goes to it on top of my 60.00 co-pay. He also has to order the water heater and will take several more days or so before he will be back. I called several other plumbers in the area and they said they do not charge this extra fee and all of them said they can get the water heater the same day, NO Lengthy waiting, and said that I am getting ripped off. Sure I can get a pay out and have someone else do it but their so called pay out option is beyond ridiculous under pay out amount.
As for trying to making a complaint with them, forget about it you will get no where.

It looks like many reporting here have had horrible experiences. Only a few have reported positive experiences. I am one of the few. I live in Camarillo, CA and had a 1-year policy bought for me as a gift (my realtor). last week, I had the opportunity to test it out, as my water heater's pilot light went out, and would not restart. After calling the problem in and receiving an event number, I decided to talk to a representative to get more specifics about the procedure. She ensured me that someone would call me the next morning and the problem would be fixed withing two days. The following morning, I decided not to wait for a phone call from the contractor, and initiated a call to them. After talking with a servide representative at the company, Rite-A-Way, I was told that I wouldn;t be seen for another three days, and that would only be an evaluation. This, of course got me worried. I call FA back to report this, and my claim was re-submitted as "urgent". I called Rite-A-Way back to report this, and the rep indicated that there was an opening that day in the afternoon. A repairman came out, analyzed and fixed the problem, and that was that. I paid him the $55 owed for the visit, and nothing more. Today, my hot water heater is still producing hot water.

Basically, I can't say anything bad about this company. The warranty seems to be working for me as advertised.

I ran across this post when I was looking for anyone else who has had a problem with First American Home Warrenty. I have had a terrible experience with them. I have a dryer that need repairs on Sept 1. It is now Sept 22 and it is still not fixed. Numerous calls have not helped. They listen, tell you that they will resolve the issue,give you their extention number, promise to call and never answer at their extention, never call.... I have had another home warrenty company several times (AHS) and never had a problem. The problem stems from them giving me a contracter that already has horrible reviews and record. They previously operated under the name All Elite Services and now changed their name to All About Comfort. I would not recommend First American because they have not followed through on my complaints. I sit now without a dryer and wonder why I am still trying...today is my last day. I will investigate if I have any cause for a lawsuit. Any suggestions?

My Refrigerator started having issues in Mid-July. It is now September 30th. I won't bore you with all the gory details, but two of First American's "contractors" and dozens of phone calls later - the problem is still not fixed! The latest is the part I need is back-ordered. I went on the internet this AM and found the part in stock at the first two internet parts stores I checked. I had a similar experience with my dishwasher last year. It took almost 6 weeks to get repaired and I finally discovered that the part it needed had never been ordered by the contractor. I ordered it myself from the manufacturer and had it the next day. If you don't mind waiting for weeks and weeks for service and having to make umpteen phone calls to get the work done then by all means use First American. Otherwise, I would highly suggest you avoid this company at all cost!!

Since the middle of August I have been without a working washing machine. The first contractor (All Tech Appliance - 817-986-9795) that was supposed to come missed two appointments, had to call them, call First American, and then finally they showed up. I thought my troubles were over until he left saying it was fixed, when in fact it did not work still. So I complained about the contractor to First American and they sent a second one (1st Choice - 817-657-8294) who did not show up for his first appointment either but finally made it here with several excuses. He diagnosed a new clutch assembly and then transmission. Well, that didn't solve it though he left my home saying that it was fixed, but of course when I put the laundry in to wash, it did not spin. Well, now First American sends a third contractor, who is the "Whirlpool Authorized" contractor (Allen Appliance - 469-362-3960. He comes by and it takes him 5 minutes to discover what the real problem was, but now he's got to order the parts, and it could take a week to ten days to get them. It is now October 9th and I haven't heard from them. I called and left a message for them, then I called First American. They put me on hold and called the contractor, and according to them, the parts just came in today, and I'm next on the list of people to call. Wow, that's pretty amazing! The parts arrived moments before my call. Is there any integrity with any appliance repair anywhere? Well, I shouldn't complain about this one, at least the tech was competent... but First American Home Warranty is a big disappointment. Terrible follow-up and lousy technicians until I'm finally ready to explode... what a nightmare

I opened a ticket it's now been over 6 weeks now to have my oven, dishwasher and ice-maker repaired. It took over a week with missed dates from All Tech Appliance 817-986-9795 before they made it to my house. They were there diagnosed problems in less than an hour. Said they would be back next week with the parts. I never heard back from them until about 1 1/2 week ago. I called at least 20 + times to the number above and sent e-mails to them as there voice mail on # above says when you call with no replies for over 3+ weeks. I called 1st American every other day and they called All Tech who said they would contact me to set up a time-Yea right!! WRONG. I finally received a call and the Tech said he would be at my house in 15 minutes- with no prior notice. He had an attitude with me form the start saying is anyone going to be there. I said yes but I need to let my wife know. I then called my wife and thanked me for the quick notice:(. The Tech from All Tech called me and said nobody was home because no one answered the phone. I told didn't you here me say to you my wife was home and that I would give her a call to let her know. He then says to me he can't understand why she wouldn't answer his call. I said well I guess you didn't listen to what I said but she is there. He arrives minutes later at my house, walks in, my daughter just turned on the oven, he touches the pan on top and said he burnt his hand and will have to reschedule the following week. My wife walks grabs the pan he just touched and walks to the door with it and said sir if it's that hot why am I holding it in my hand. He then says well I thought it was hot-WTH!! He calls my wife a few minutes later and says what time next week do you want to schedule the repair. Can you believe that! She told him we don't do business with liars and make excuses for not wanting to do there job. She told him that she will call 1st American and let them know of the horrible experience. She called me letting me know what happen. A few minutes latter he calls me and said did you talk with your wife and I said yes and that his business is no longer needed. He said that he called 1st American and they will just give me a cash out of 50 dollars for refusing the repair. I told him I pay 1st American and not him. I also said couldn't believe a woman could hold a hot pan but you couldn't and that your unprofessionalism cost you the job. Then he says what floored me more by saying your wife is a damn drama queen. He got an earful of colored adjectives and I hung up. There is more I could give be just wanted to give the heads up on this company. A week later 1st American calls and said they have All Tech on the line and want to know when he can come out to fix the appliances. WTH! I got here up to speed on the above issue and then asked her would you let someone like that in your house. She said she couldn't answer that. She said there was no one left in town to call. I told here to try harder since I live in one of the top 5 markets!! Still waiting a week after that call. I have been with 1st American for 10+ years and this is the worst experience I've had. It is steadily getting worse.....