Now I know why I got a cheaper computer.
BEWARE MDG Computers Canada Brown's Line Etobicoke.

I am a 31 year old professional who has onwed computers for over 15 years. I have NEVER felt so disgusted and disrespected in my life. I have filed a complaint with the BBB.

I went into the store regarding a broken disk drive for a desktop computer I purchased on Aug 12 2006. The service department refused to look at the drive by saying that it was broken due to a "wrong" type of disk put into the disk drive? It was a CD. I waited for the manager who walked into the store. I asked to speak to him and explained in 1 sentence what was wrong. He said they do not fix this and turned his back to me. I asked him for his name and he refused to provide it. I asked him for the name of the president and CEO - he refused to provide it. I asked for the number to customer service and he refused to provide it. I finally got the tech support phone number. He was so rude and extremely unprofessional. He asked me if I knew anything about computers. I have NEVER felt so de-valued as a client. He swore at me and told me to go back to my country. He raised his voice at me and then told me to go back to my country.

WARNING WARNING WARNING~! DO NOT BUY ANYTHING FROM THIS COMPANY! Here is my story:

I purchased a brand new overpriced laptop form MDG computers 10 monts ago at the Store in Downtown Toronto. Right from the beginning I was skeptical (There was a lady yelling in the store) but I needed the computer for work and they had it in stock.

At first the laptop was crashing on a daily basis. After about 1 week of constant crashing, I decided to check the memory. I pull out the extra 512 sim in my notebook and all of a sudden it works like a charm. No problms... I call MDG and swap my memory at the store. Problem Solved. Was this computer configuration ever tested? Guess not. First Red Flag.

After about 8 months I noticed the power adapter connnection at the back was getting pretty hot. I called MDG support and they told me I would have to drop it off for support. Within 2 weeks I had the machine at the store, I had only used it lightly to back up files and data before warranty repairs. The notebook basicly gets to the point where if you touch the plug you will burn yourself, and I now notice that the plug is actually almost on fire and is clearly burnt.

August 4th - Dropped off laptop for service at MDG

August 17th -Called Store regarding status - Store had no idea where my laptop was and someone was to call me back

August 22nd -Phone Call returned 5 days later to tell me no warranty

August 22nd -Called MDG and was told to write and escalation letter

August 22nd Sent Escalation Email Regarding Laptop

August 28th - Sent second email regarding the status of my computer

August 28th Receive First phone call from MDG regarding my computer and escalation. He basically tells me the same thing I have been told at the store level regardless of my escalation. He tells me to call the store for the status and I refuse. I ask him to call the store and deal with it. I dropped my laptop off for service and I want it back fixed. (half way through this conversation he happens to mention this call is being recorded? Legal? We will see. I request a copy and I am denied as this is property of MDG.)

August 28th - I called the store and was told to again call head office

August 28th - I received an email from head office regarding my escalation telling me to contact the store

August 28th - I phoned the store and told the manager would discuss this with today around 5pm - No phone call received

Date – Filed complaint with the BBB.

September 2, 2006 – Sent email to feedback@mdg.ca regarding the status of my laptop.

September 6, 2006 – Again contacted feedback@mdg.ca regarding the status of my laptop. I have still received no phone call from the store.

September 7th,2006 – Once again sent email to feedback@mdg.ca regarding the status of my laptop. I have heard nothing from since I was promised a call back from the manager on the 28th.

Here we are on the 7th. No phone calls, no response to emails. I am about to file a claim in small claims court for the loss of my laptop and/or warranty dispute.

They claim this is physical damage? What a joke. In short I am a computer professional with over 10 years in this business. I have personally owned over 15 laptop computers and dealt with DELL, IBM, COMPAQ and others on BIG corporate purchases for enitre departments. i HAVE NEVER in my LIFE seen a company with so little respect for its customers and product.

Award Winning Support? I think NOT! What a JOKE!

Hmmm...it seems very odd that there are some pretty emphatic people who need to take a slam at MDG?

I wonder who these people work for?

I'm a computer consultant and know most of all the store owners...I've bought many many computers from MDG...and I've never received bad service at all?

No that is not true - I've had a couple of lemons that I immediately brought to the manager's attention...and have had them fixed right away.

At the very least...their so called inferior parts don't BLOW UP Like Dell's!!!

Yes, we all work for MDG's competitors...
Maybe you should pay a visit to your local Consumer Affairs office and see for yourself what people think of MDG.

The funniest part is that you compare MDG to Dell :) One can only laugh...

Apparently this is your message from page 1 of this post:
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MDG has suffered many growing pains to be where it is today...how else do you think that they are still in business??

If everyone says that their computers suck, why do they buy them?

I bought an Apton computer, and couldn't be more happy...i did my research, and only wanted brand name components inside

There is nothing wrong with this company other than making sure you get what you want.

A very satisfied MDG customer!
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Seems like you were not an "experienced computer consultant" back then, but just a "happy customer".

Too bad that it's a known practice of MDG to put their people to write posts like yours to defend their shady practices.

Buyer be aware!!! Stay away from the scammers!
Buy from Dell, from Futureshop, from BestBuy, anywhere other than MDG.

Consumers have the power to teach them a lesson. Shady companies like MDG have to stop treating consumers this way.

I dont work for MDG or any other computer store, but I got my computer in May for my birthday present which cost my husband 1500. Now the original one he wanted was in stock but when he got there he said it was a piece of crap so he went for the more expensive one with more memory etc. I had the computer less than 2 weeks and the sound on the monitor would keep switching on and off when we asked about a new monitor we were told we werent covered through them because he actually bought the system in April (remember it was a gift) and it would have to go back to the company TCL, so we decided to bite the bullet and keep it since we needed the computer at home. Then the same happened to the keyboard, then in the same week the whole system crashed. We took it to MDG in Ottawa thats where it was bought even though i live a 3 hour drive from there, it took almost a week to fix it and everything seemed fine. Now I keep smelling something that resembles burning wires from the back, the fan stopped yesterday so i turned it off and restarted it today and its going ok so far. I would never buy another computer from MDG again thats for sure, my old system we had 7 years it was an HP but i never had one problem with that little baby. They should be ashamed saying there selling good top notch systems, like hell they are.

Most of these posts are not reviews but general opinions and aligations about a company. If there is anything of use here it is lost amoungst a lot of unhelpful posts. And yes this website is littered with false reviews put here in an attempt to advertise and create a good reputation. When I was looking at a specific steam cleaner there were 100% completely positive reviews, haha. Guess that it the problem with the number one review site online.

This is just a comment about MDG's business practices.

MDG is pretty much a Canadain (cheaper) version of Dell.

I work at a computer store, and Anyone who has ever brought in their MDG machine over a year old has had to get parts replaced.

They now claim to use "Brand Name" components, and guess what they do, but they use special OEM products that don't have manufacturer warranties.

Any small computer store not only typically gives you WAY better service, but also provides components that typically have Manufacturer Warranty that's anywhwre from 1-5 years.

CPU's, Motherboards, Hard Drives and Monitors are usually 3 years.

I also cringe every single time I see the "Free Software Bundle! Valued at $500!"

You see I could sell that bundle too... It's Called Microsoft Works Suite 2006 (Maybe even 2005 from them) And if you look around it's $100. Add windows to that and you're paying maybe $250.

Let me ask you a quesiton MDG, how is it at all worth $500?

Some people will get a good deal and a half decent system, but you know what.... Most big companies don't care how many people they make angry. Because you'll either keep going back, or they just replace you with another sucker.

Also a reccomendation to anyone looking for a computer.

Check out the BBB (bbbmwo.com) and search for the company to see if they have a good record!

Also if you have problems with ANY company, document it and then contact the BBB, they will help you be treated fairly by any Business.

MDG is not a member of the BBB, at least not here in Edmonton. How could they be anyway!

My good friend Pani is back and on a mission again. : )

Why is it that people single out MDG advocates as employees? Isn't that just a tad naive? Isn't it just as naive as me accusing you of working for Dell because you don't like MDG? Come on man! Heaven forbid if there are actually people out there are happy with their MDG product.

It has been said before, but it is worth repeating. MDG advertises like few others. Every day I see MDG ads in the paper. Surely, that comes at a HUGE cost! How do you afford large scale advertising day in and day out if you sell sub par products? The math does not work out.

Why is it that you said that making a comparison between MDG and Dell is laughable? I don't get it. They are both PC makers.

Sure they're both PC makers.
Exactly like Mercedes and Hyundai are both car manufacturers...

If you're happy with MDG keep buying your computers from them. Nobody stops you. If you keep buying from them sooner or larer you'll join us, guarantee :)

On the other hand, why do you keep trying to stop unhappy customers from voicing their opinions?

In my opinion, MDG are scammers and shouldn't be allowed to sell computers and take people for a ride. This is MY opinion (and from what I read in here, it's not only me...).

Maybe you think we're all in a mission to bring down MDG. Well, you bet we are! If I can help even one person to save his hard earned money by not buying a PC from MDG, damn right I'll keep posting in here that they're scammers and people should stay away from their stores!

BUYER BEWARE!

I've had nothing but trouble with them trying to get things fixed that either resulted from UPS dropping it, or them not fixing it correctly in the first place. I'm going to WAR against this company. I will shortly be seeing them in court and asking to be let out of their "deal". I'm not interested in having them fix their garbage anymore (this would be the fourth time since May 2006 if I was stupid enough to trust them anymore); I want OUT! UPS drops it, they argue about fixing it.
They "fix" it.

It comes back with a big dent in the top of the tower and they argue with me some more.
Now last night it makes a sound like a breaker being blown (there was no power surge that caused this... it was from the tower).
I've had it with this fraud company.

I got one of their computers in May 2006. The UPS guy who brought it dropped it and almost a month later it quit working. They balked at fixing it since I had checked to see if anything was loose inside, and only agreed when they thought I had a video of the guy dropping it. They had probably checked and asked him and he'd admitted it, but they figured I couldn't prove it at first; then all of a sudden, they're willing.
I get it back after it's "fixed" with a big dent in the tower because someone at UPS dropped it again. I should note that the first time it quit working may not have been from the first drop, because it was almost a month after I'd gotten it. Anyway, I send it back after they say they'll fix it, and THEN they start balking about fixing it.
They do though, and I get it back again, after they said they'd "replace the tower in case any components were damaged". I got the tower back and found out that they had replaced the tower CASE, not the components, since the programs I had installed were still there. The dough-heads must have thought I wouldn't notice.
Anyway, now I've had it back for probably a bit more than a month, and last night the tower makes a noise like an electric "pop" like when a breaker blows, but there hadn't been a power surge or anything like that.
I'm not even going to bother this time. I want out of this "deal" with this fraud company, and I'll go to court if I have to.
In regards to your question, YES you may use this in court! YES I will tell the story for you personally if you need me to and will pay my bus fare to get there! YES you may have it written if you need it! YES, YES, YES !!!

To my great joy, I think you can probably also use this in court. :) :) :) :) The following is the file that the Oakville, Ontario Canada Better Business Bureau has on MDG, which I point out is NOT a member.
I checked, and the local store here in Windsor is a member of the Windsor BBB, but the main one, Oakville is not. Is there something mighty funny about that?
Anyway, here and forthwith, is something that I hope will be of help to you.
***********************************************************

General Information

BBB File Opened October 21, 2003

Principal Contact CHRISTOPHER REID (TECH SUPPORT & CUSTOMER CARE MGR)

Complaint Contact CHRISTOPHER REID (TECH SUPPORT & CUSTOMER CARE MGR)

Other Contacts SAMANTHA (CUSTOMER SERVICE)
GORAN VARAKLIC


BBB Member This company is not a member
Type of Business Computers-Dealers


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.


Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Customer Complaint Data
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgement on the validity of complaints filed.
Number of complaints processed by the BBB since the firm's BBB file was opened in October 2003: 38
Number of complaints processed by the BBB in the last 12 months: 18
Complaints Concerned:
Selling Practices (3 complaints)
3 Company did not respond

Advertising Issues (10 complaints)
2 Resolved
6 Unresolved
1 Company made every reasonable effort to resolve
1 Company did not respond

Service Issues (2 complaints)
2 Resolved

Credit or Billing Disputes (6 complaints)
2 Resolved
1 Unresolved
1 Company made every reasonable effort to resolve
2 Company did not respond

Delivery Issues (5 complaints)
3 Unresolved
2 Company did not respond

Refund Practices (3 complaints)
2 Resolved
1 Unresolved

Product Quality (7 complaints)
1 Resolved
2 Unresolved
2 Company made every reasonable effort to resolve
2 Company did not respond

Contract Disputes (1 complaints)
1 Company did not respond

Guarantee or Warranty Issues (1 complaints)
1 Company made every reasonable effort to resolve

I thought that there would be millions of complaints based on what I have been reading.

Seems like every major company is in there.

Seems impossible to please everyone.

Who needs an MBA when you can read through Epinions?? : )

Read again...these are the complaints for the Oakville store alone. Which is not even a member of the BBB! :)

They're going down sooner or later, it's a matter of time with the tactics they employ.

I've never bought something from MDG, but recently my wife was shopping for a laptop and saw a very good deal advertised by MDG. When she went in, the salesperson told her that the price did not include a battery.

I have using laptop computers for as long as they have been available (well before windows) but I have never heard of selling a portable without a battery. This was the worst kind of bait and switch and is the kind of behaviour that I thought had been outlawed. Any company that would use those sort of tactics would never get my business.

My wife eventually bought a great MAC powerbook on Ebay at a very reasonable price.

This exactly what I'm talking about.

When I tried to buy a laptop from them a few months ago they told me that the laptops don't come with wireless and that it would have to be an extra charge to put a wireless card!

Unreal crooks...

I hear that their most recent scam is that in their ads they put "last year's models", so when you go to the store to purchase the computer they advertise for an X price they tell you "oh you know, that was last year's model and we don't sell it anymore. But we sell this nice 2006 model for X dollars more!".

Buyer beware!!!

First anyone who thinks i work for another computer company, I can assure you... I don't. I choose to slag MDG for no better reason that they deserve slagging. Or at least potential customers be forwarned of what to expect from dealing with the company.

I purchased a system recently from MDG and because I didn't require the advertised monitor downgraded the monitor. When the invoice was processed, it included line items for the system, plus an additional monitor i purchased, plus $100 for the downgraded monitor, and $90 for the printer. I was told in the store that they were "manufacturer's rebates". Which I accepted because I didn't expect to be lied to my face by Canada's largest computer retailer.

Well, except that they do lie and it begins with their advertising which states time and again that at MDG my computer is available for "Immediate Delivery". Yet, despite the fact that i was buying an advertised system and changing only the monitor... I was told the system would not be ready for three days.

Three days is not "immediate delivery"... hence, first lie.

I didn't receive a call three days later telling me my system was now ready for "immediate delivery"... I got a rude call over a week later asking me if I was going to come and get my computer... So much for timely and courteous service from MDG.

When I went into the store, i was given a rebate form for the printer but not the monitor. When I asked about it, I was told that there was no rebate on the monitor. This is the second lie because I was told quite clearly there was when I purchased the system. The lie I was told means that the actual savings because I changed the monitor was $9. Of course the salesman I purchased the system from was not in the store, and rather than continue to press the point, I paid the additional money to revert to the system as advertised and left with the system convinced I would never ever set foot in an MDG store again. I was wrong.

When I got the system home, I discovered that the system software bundles (as advertised) had not been loaded and the disks not included. When I called the store, I was patronized and simply told that i had received a lower price because I bought the system without the software. When told that the invoices make it clear I paid the full advertised price and received no discount. The explanation was that I received a monitor free and I would have to go into the store if I wanted it explained.

When I went to the store (despite swearing I would never do that again), I showed the manager the invoices and without even looking at them, he gave me the missing disks. No explanation was given as promised, but their service forced me to make three trips to MDG to receive "immediate delivery" of my computer and throughout I was met by bland indifference.

My assessment of the service at MDG is patronizing, indifferent, and rude. This can't be corporate policy can it? Sure is, because I have emailed different people at MDG corporately at least 5 times over the past month and have received only one response... asking me to resend my email.

Seems to me that MDG is simply a mass retailer focused on volume rather than service. In future, I'll take my business to a local retailer who will be concerned enough about me returning next time I need a computer to deal with me as a customer rather than simply a "no refund, no exchange" sale. More to the point, it's what I will be recommending to others.

I have been previously employed by MDG, and all i have to say, is Buyer Beware. They are in the business of making money. They sell as many new computers as possible, in the past i have made peoples ENTIRE COMPUTER SYSTEMS while they were told "we're just finishing up, go grab a coffee and it will be done" meanwhile they give me the order, i need to start from SCRATCH (empty case, install motherboard, ect). Thier service department is SCARY... i have been told to say things to customers, which i will not repeat, but they are flat out lies. Each MDG is individually owned... so i dont believe ALL of them operate this way... but i quit because of thier extremely poor business practices.

I have owned an MDG computer for three years and there has not been a problem with it. It is from Mississauga MDG. I took it home the day I bought it. I am a very satisfied customer.It was about $1500.