Same thing happened to me. Mine was 5 years old when it happened last year. My husband did replace it pretty easily but the part was $250.

I just emailed Jenn-Air right now because now the frig is not cooling. We purchased all Jenn-Air appliances when we built our house in 2003 (>$5000 worth). The dishwasher handle also broke. It is cheap plastic and it is rusting inside. The cooktop grill as painted black and the paint is chipping. I am very mad right now too!! I won't buy Jenn-Air again.

We have the double wall oven model jjw9630ccs (approx 6 years old) and the led panel on front is gone as well. sometimes you can see it faintly if kitchen is dark.
we have not investigated the repair cost and now we have a new problem . the top convection oven won't heat up. I have not found any answers online so I guess we will have to call repair man.

sue them in small claims court. ask for their attoney of record. file it yourself. breach of contract,false advertising and misrep. file a complaint with your state department of consumer affairs.