John Deere 125 Automatic
We Bought at Home Depot a Model 125 Automatic, well my wife wanted the 4 year extend warranty well I'll list coronologically what happened.
2006 Mower was delivered it was not set up properly battery cable I had to connect, cable was set next to battery I called the supplier local dealer I was not very impressed.
Mower Ran fine until it quit and could not start well the person came out took mower to store replaced the filter for a Feild Replaceable Part ?
Afterwards Mower ran fine.
Spring 2007 Decided to change oil & replace Air Filter stopped at Home Depot bought correct parts Home & Garden person very Nice Man Ok head home, I grabbed one of my filter wrenches, I cleaned off any oil residue as I always do ( I have changed over 500 filters ) and my wrench could not turn it.
I rechecked my work wiped the tool and filter again to double check again attempting to remove the filter, slipped again. I reconized the trouble was a overtightened filter done by someone with a " attitude problem " I called HD to let them know I have a problem if they would fix this under warranty.
Got somewhere the Mgr on duty was to call John Deere.
I emailed John Deere they sent me a response for a toll free call well the sand paper sugguestion came up, I think the person on the other end was not listening to me like she thought she was in charge, this really started to grind me.
After phone tag well I decided enough was enough I was not going to pay a $65.00 service call for someone who could not come until whenever. I stopped by Sears on the way home for work picked up a large Craftsman Channel Lock Pliers went home and grabbed the filter in its jaws and took me 5 minutes to damage the old filter to apply enough torque to remove the filter.
I replaced with a OEM Filter & put in the oil myself. Of course I applyed oil on the rubber O ring as I always do and hand tightened it.
Overall you really do not know who but in fact I have called the John Deere Dealer and Advised them not to bother and hope the owner knows I will no longer want him out after the comment of charging me ( or attempted to gouge me for the no longer needed service call )
At this point I responded tonight to John Deere & will file a Complaint to the State Attorney Generals office over this issue.
I will NEVER EVER BUY ANOTHER JOHN DEERE TRACTOR AFTER ALL OF THIS and I have not even got past 1st year warranty against defective workmanship blah blah and my HD 4 year extended warranty.
is this Customer Service ??????????????????
I could get a horse to do my grass or a cow without any complaints !