I bought my dream grill (Jenn-Air) at Lowe's for $1000 plus $100 for the rotisserie. This grill has been the biggest mistake and disappointment of any product I have ever purchased. The grates don’t last from one year to the next. The grill is either extremely hot or too cool to cook a steak. The burners and the covers above them rusted out while still in warranty and the replacement parts have done the same. The regulator has been replaced but the same low temperature problem happened again this week. The replacement burners were too short to reach the bracket and knob assembly. They are wired in place with stainless steel fishing leader. Getting to the burners was also a major issue. It is my understanding that there were three manufacturers of Jenn-Air grills when I purchased mine. Jenn-Air does not make grills. The major issue is that no one is responsible, not Lowe's , Jenn-Air or the manufacturers. I have a nice stainless steel piece of junk for only $1100. Think of how many Char Broils I could have bought for that.

Maurice

I have a 3 burner Jenn-Air Model 720-0163 that I purchased at Lowes 2 years ago.

I love this grill, it heats evenly and is easy to keep clean.

I needed the igniters that since a grill fire that was my own fault melted the wires and grounded out the ignition module. Nexgrill was a little difficult to get on the phone, but they were very helpful. After I order the module I realized the igniters were not listed in the manual. I went to Lowes and found out they have a complete listing of all parts for all models they currently sell and can actually get parts for all manufacturer models.

I ordered the igniters through Lowes and they came in in 3 days. If you need parts go to Lowes they can get them for you.

In an earlier post I had noticed that someone had discovered the new propane valves had a safety item built in to limit the flow of gas if it detected a surge. I had noticed my older grill didn't cook like it used to before retiring it. Just prior to starting my Jenn-Air I read this post and have been turning the valve on 'very' slow so as not to trigger the safety valve. Mine will go to 550 deg. with no problem. Hope this helps and happy grilling.
Projectman

Does anyone have the Lowe’s item number for the Jenn-Air JA 38 gas grill?

The Lowe's item number for the Jenn-air 38in is 271579

I just purchased a four burner model at Lowes. The $649 price seemed to good to pass up. So far (after one week) it works great. It heats up fast and is easy to operate. I have heard some issues about hot and cold spots but can't say I've detected that problem so far.

Built an island and installed this grill about 3 years ago. Great cooker! On the house gas line ... having trouble with the knobs not igniting the burners. The sparks are not strong enough. How do you clean them?

Just contacted customer service at 800-913-8999.

They were very helpful and i ordered a cover for my 750-0142 as well for $29.

I have the natural gas Jenn-Air 4 burner stainless steel grill with side burner, purchased at Lowes about 18 months ago for well over $1000. After having the grill for about 10 months we noticed one of the knobs was really hot and wouldn't turn off. We had to turn the gas off to the grill from the main gas supply. Tried to disassemble to see if it was jammed or melted. Noticed that two burners had completely split down the sides, allowing the flames to shoot into the openings for the knobs. Our grill is 100% unusable and a fire hazard. If anyone has had this issue please report to the better business bureau before someone gets hurt.

I also bought the Jenn Air grill top from Lowes last year and am looking into building an island for it. Can anyone help with suggestions on resources or advice on how to build it? Admittedly, I have never built an island before but am good with general home improvement and have time to learn. I want to build it on an existing patio with paver stones. I can remove the stones in that area but want to avoid pouring concrete. Any advice or help with materials to use that do not need a concrete slab and where to obtain things like stainless steel doors for the island and metal bars for mounting the grill, etc. would be greatly appreciated. Thanks so much!

that did the trick.

I also took the time to clean the burners thoroughly and now get a nice even flame that all the gas holes are clear of build up.

thanks
jc

I have had the same problem with my jenn air grill Model # 720-0062 it has 4 main burners plus side & rotisserie burner. You could heat it all day and it wouldn't get past 350 degrees. I Fixed the grill and it now heats up to 550 degrees in 7-10 mins with only the 4 main burners on. My solution is there is not enough gas pressure coming from the regulator the maunufacturer supplies for this grill ( 1 psi ) I purchased a 10 psi adjustable regulator with a 3/8 swivel connector made by Bayou Classic , just google it. .It installed in 5 mins all you need is an adjustable wrench. Be sure when you first turn on you completely close the adjustable regulator then only turn it a little till you hear the gas ,once lit you can adjust the flame for as much as you want . This grill works fantastic now and to think I was gonna throw it out .LOL .You can Email me back at slammer818@aol.com if you need any more info...

If anyone is looking for the cover(s)for any Jenn-Air grill, or part. You can call 1-800-913-8999 GrillServices punch #1, or go to grillservices.com. After spending over a hour on the internet and being given seven different phone #'s to call. I finally found someone to get the cover specific for my grill. You will need your model # & the serial # from your grill, located inside the grill door.

I hope this helps.

Hi Thanks for the info I just ordered the 10 psi adjustable regulator with a 3/8 swivel connector made by Bayou Classic on amazon .com for 27.00 I too spent 1100.00
clams for a cooker that wont go over 350 deg Thanks again

Thanks I got the adj regulator in the mail yesterday and it works great I now can cook Thanks again

LOOKING FOR SOMEONE WHO HAS CONVERTED A NATURAL GAS JENN AIR 7500141 TO PROPANE HAVE GONE THROUGH MANY AVENUES AND FOUND NOTHING THEY PUT THIS THING TOGETHER THEY HAVE TO BE ABE TO CHANGE IT.HOW CAN THEY JUST TELL ME YOU HAVE TO PURCHASE SOMETHING ELSE THATS SOOOOOO WRONG.WE ARE TALKING ALOT OF MONEY FOR US.

This might help, took me a while to learn. The regulators they made over the last couple of years have a safety built in. I don't know what it save you against but here is the deal. If all of the burners are not turned off when you change the tank it does something to the regulator, the results, grill will not get hotter than 250 degrees.
The solution, if this is your issue, turn everything off including the tank, disconnect then reconnect the tank. Be sure to open the gas valve slowly, then turn the knobs on. hope this helps