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I Need help please-Jenn air grill
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maxie7787 Original Post: Nov 21 '04,  3:26 pm           Reply
Reviews written: 0
Member since: Nov 21, 2004

Post: 7313
I Need help please-Jenn air grill

Nexgrill has given me wrong advice repeatedly about how to replace a main valve in my 4 burner jenn air stainless grill.
I need to remove the control panel to get to the bad main valve and I have removed the two screws from around each knob assembly but the control panel will not come off.
Rather than start removing all other screws, I need to know how to remove just the control panel so I can replace the main valve.
Nexgrill is the technical advisor for Jenn air and they are terrible, wrong advice, phones go unanswered, bad attitudes of technical people, they have had 100's of recalls on their grills and operate out of a basement somewhere in los angeles. Really unscrupulous and irresponsible company.
Can someone help me with sound technical advice regarding removing the control panel on my Jenn air grill.
I wish I could find a way to replace the main valve assembly without removing the control panel but it doesn't seem possible.

     
maxie7787 Posted: Nov 22 '04,  11:13 am           Reply
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Member since: Nov 21, 2004

Post: 7333
DON'T BUY JENN AIR

THIS COMPANY DOESN'T ACTUALLY MAKE GRILLS NOR DO THEY SUPPORT CONSUMERS WHO BUY GRILLS WITH THEIR NAME ON IT. I HAVE BEEN CALLING FOR 3 DAYS TO GET TECHNICAL HELP BUT NO RESPONSE AND THEIR COMPANY DOES NOT STAND BEHIND PRODUCTS.

     
Steelfan Posted: Nov 22 '04,  4:51 pm           Reply
Reviews written: 170
Member since: Feb 13, 2000

Post: 7351
RE: DON'T BUY JENN AIR

Hi,

I completely understand your concern and know all too well why you are upset. I can not help you with the gas problem that you have, but may be able to add a bit of fuel to the fire with Jenn Air. I have been involved with many bad products in my time, and have found that when all else fails, contacting the maker of the product via email can help. I did so with several items and have gotten about a 75% positive response. In this case, I would contact Jenn Air through their website and complain about all of your issues from the support to the cooktop problems. Sometimes companies are totally unaware of the service that some outside people are giving and will take over the problems themselves. I did this with GMC or General Motors just recently. If you already tried this, please disregard my words here. I feel that even if you don't get a reply from the company, at least you gave it a shot. Please let me know how you make out.

Kent

     
pvreditor Posted: Nov 23 '04,  8:19 am           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 7365
Manual?

I agree with Kent... you need to have a conversation with Jenn-Air. Do you have the service manual for this product? Some companies put excellent service literature on their Web sites, which can then be downloaded and reviewed at your leisure. (Briggs & Stratton has terrific on-line service information, for example.)

Good luck getting this grill working properly. Contacting Jenn-Air directly sounds like the next step for you.

--Bob

     
maxie7787 Posted: Nov 23 '04,  12:32 pm           Reply
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Member since: Nov 21, 2004

Post: 7380
Listen to this

I contacted Maytag and Jenn Air and both were absolutely useless. The manual is very brief and does not detail anything worthwhile such as schematics or instructions, just recipes and a vague picture of the parts.
Maytag/Jenn air begs off by saying they are not responsible for anything since they farm out grills to Nex grill. After 3 phone calls and 45 minutes on hold and being transferred to numerous different departments, the concensus was the same-they take no responsibility.
Anyone considering buying anything with Jenn air name on it should reconsider; they are irresponsible and have no customer service whatsoever.
I took the appliance back to the seller for a refund.

     
pvreditor Posted: Nov 30 '04,  7:21 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 7639
RE: Listen to this

Glad to hear that you got it resolved in some fashion.

--Bob

     
lorace Posted: Dec 01 '04,  12:15 pm           Reply
Reviews written: 277
Member since: Jun 5, 2001

moderator in Home & Garden
Post: 7652
RE: Listen to this

Jenn Air goes into my DO NOT BUY BOOK!

Thanks for the update and letting us know about this. Glad you got your money back.

Lorace

Too bad! if they'd treated you well, think of the GOOD influence your posts could have been. Some companies think only of themselves, but their customers are what can make or break them!

     
jimbo65 Posted: Apr 03 '05,  12:03 pm           Reply
Reviews written: 0
Member since: Jan 25, 2004

Post: 13896
RE: I Need help please-Jenn air grill

First of all, Jenn-Air does not make gas grills. Never have. The Jenn-Air grill you are referring to is made by Nexgrill out of China. The Jenn-Air name has been licensed by a number of sellers. I understand the latest Nexgrill "Jenn-Air" grills at Lowe's are very good quality and the support at Nexgrill has improved siginificantly.

     
pvreditor Posted: Apr 03 '05,  5:01 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 13917
RE: I Need help please-Jenn air grill

Thanks for the info!

--Bob

     
rgsat23texas Posted: Jun 21 '05,  9:09 pm           Reply
Reviews written: 0
Member since: Jun 21, 2005

Post: 20904
Jenn-Air Barbecue

I purchased a new Jenn-Air gas grill from Lowes. When it was delivered the Infrared Burner was cracked and would not light. Lowe's said to call the Jenn-Air warranty people. I did - it took about 45 minutes to get them on the phone. They said they would ship me a new burner - that was on June 1st. Today is June 21st and the burner still has not arrived. The email address that Jenn-Air provides is worthless. I am shocked at the lack of customer service by this company.
rg

     
ce1box Posted: Jun 22 '05,  1:06 pm           Reply
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Member since: Jun 22, 2005

Post: 20991
RE: I Need help please-Jenn air grill

This is the second Jenn-Air stainless steel BBQ I have had. Lowe's replaced the first one because the control knobs would get so hot after cooking for more than an hour you could not touch them without burning yourself. Jenn-Air sent me fiber washers to install under the gas valves that was supposed to fix the problem, but to install the washers you have to disassemble most of the grill. I sent the grill back to Lowe's since it was only 4 months old and under warranty. The replacement grill is doing the same thing. Jenn-Air has been ignoring my calls until I infrormed them that I have filed a comlaint with the consumers product safety commission and told them I believe there is a risk of both fire and explosion since this is a natural gas grill. I was also told by the BBQ tech at Lowe's the gas manifold on my first grill was burned so bad that he did not trust it and had to be replaced. Jenn-Air is blaming the problem on wind going thru the vents in the back of the grill, I don't believe this. Has anyone else had this problem with a Jenn-Air grill? Eddie

     
pvreditor Posted: Jun 22 '05,  2:40 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 21018
RE: I Need help please-Jenn air grill

Thanks for sharing with these comments. I don't h ave any answers for you but I'm hoping that someone will.

--Bob

     
jwkurtenbach Posted: Jun 28 '05,  7:45 pm           Reply
Reviews written: 0
Member since: Jun 27, 2005

Post: 21548
Jenn Air Grill very good quality

Well,

I am in the market for a SS grill. Imagine my surprise when I found a bunch of American brands selling a grill made by Nexgrill in China. My opinion of American companies continues to slide as they sell their names and reputations.

The Jenn Air grill is made by NexGrill and sports sturdy, welded SS304 construction with cast brass burners.

I called the Nexgrill number a couple times and was answered by a live person who was eager to please and helpful. This was before I bought the grill.

The $649 price (minus 10% for signing up for a credit card) was in my modest price range. Lighter weight constructed
American made grills were over $1200 and not in my price range.

It was the right decision for me and I'm very happy with it.

You might stroll down to Lowes and compare it to the other models.

     
dwost Posted: Jul 09 '05,  6:00 am           Reply
Reviews written: 0
Member since: Jul 9, 2005

Post: 22543
Jenn-Air Forums

Hi all, I noticed that several of you had the standard issues that many have faced when purchasing these grills. I've had mine for well over a year and purchased it during the height of Nexgrills customer service issues. They had the basic "supply can't keep up with demand" issue. I think they have gotten their act together and are doing a much better job of taking care of their customers. If anyone has any questions about these units you may want to go to the forums. Here is the link http://www.bbqsource-forums.com/invboard/index.php?showforum=4

There are many of us that can help out with some of the standard issues that everyone may be having. I still think it's tough to find a grill in this price range that can compete with these units. Happy grilling!!!

     
pvreditor Posted: Jul 09 '05,  1:22 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 22580
RE: Jenn-Air Forums

Thanks for taking the time to update us, dwost!

--Bob

     
chet240z Posted: Sep 24 '05,  5:50 am           Reply
Reviews written: 0
Member since: Sep 24, 2005

Post: 29044
RE: I Need help please-Jenn air grill

I just bought a 48,000 btu jenn-aire gas grill at lowe's three weeks ago, the first time I used it the gas knobs got hot and the middle burner wouldn't lite. I went to lowe's yesterday and they told me that they never had anyone complain about this problem before, I told them when I bring it back to have a tank of gas and they can test it themselves. They are building me another grill today but after reading your post its sounds like the next one might do the same, any advise?

     
saeol1 Posted: Dec 16 '05,  4:43 pm           Reply
Reviews written: 0
Member since: Dec 16, 2005

Post: 36870
four burner problems

Purchased four-burner Jenn-Air grill last year. Was very disappointed with the burner temperature. Meat did not fry. Sent letters to president of Lowe's and Maytag. Heard from Lowe's HQ within a week and a call from local store manager the same day I heard from Lowe's corporate office. Lowe's offered to return my money, exchange for different manufacturer, or replace. I decided to replace with the latest manufactured product, thinking that improvements have been made. Needless to say it's still a dog. I wouldn't buy a Maytag product again. It's no wonder they had to sell the company. Many kudos to Lowe's for at least trying to correct a problem that is not their fault.

     
noguru Posted: Jan 09 '06,  1:15 pm           Reply
Reviews written: 0
Member since: Jan 9, 2006

Post: 38946
RE: four burner problems

Grill temperature problems here also. After 15 minutes of "Hi" burn-time, there are spots directly above the burners where I can hold my hand 1" above the grill.
You're right...meat doesn't cook there.
I bought the largest Stainless-Steel Jennair that I could find at Lowe's....cost me about $1000. I chose this model for it's good looks and quality construction, and then proceeded to build it into my outdoor under-deck kitchen. Because I built it into tile counter-tops etc, taking it back to Lowe's just isn't an option.

Does anybody have any advice on how to improve burner output or re-configure/retro-fit components?

     
iq171 Posted: Feb 08 '06,  11:28 am           Reply
Reviews written: 0
Member since: Feb 8, 2006

Post: 43871
RE: four burner problems

Hope you've fixed your problem. If not, may I through out some advise? If your grill came delivered to you already set up for natural gas and you want to use it that way, you must remove the regulator from under the grill and hook the gas line directly. You see, you have a natural gas regulator at the site where your gas comes into your home. This reg. takes the street pressure and reduces it to about 7 psi for home use. Adding another reg. reduces the pressure again and this creates a grill that will always be cooking on low. If you have gas appliances in your home you will notice that they all have regulators. This is to keep an INDOOR gas appliance safe. An OUTDOOR gas grill needs to get to 500 degrees within 10 minutes or so or why have one. We can't cook everything on low.
Another possibility is that you may have purchased a bbq that is too big (too high of a btu rating) for your gas supply. In this case you should call your local gas utility and ask them to do a calculation for you. Then if necessary another dedicated gas line should be run to your grill.
Or finally, there's a possibility that the grill was mislabled or put together incorrectly. Yellow flame=not enough air. Too much air= jumping flame, loud jet like burners. I have a Jenn Air 3 burner plus rotis and it works great. Best grill I've ever owned

     
pvreditor Posted: Feb 08 '06,  8:17 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 43983
RE: four burner problems

Thanks for the useful tips!

--Bob

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