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Kenmore Elite HE3 front loading washer complaints
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emorabito Original Post: Jun 29 '05,  6:54 pm           Reply
Reviews written: 2
Member since: Jun 29, 2005

Post: 21634
Kenmore Elite HE3 front loading washer complaints

Hi! I purchased a Kenmore Elite HE3 front loading washer recently and have been having the most awlful experience with some of the clothes in my cycle having permanent gray "splatter" type stains on them. These will not come out in further washers or dry cleaning. The first repairman that I had come out was clueless but when he called his supervisor for an opinion, he said he thought it could be the fabric softener coming out wrong and since these are made of wax not to use fabric softener. Well that is certainly a design flaw if you can't use the dispensers!!! He also recommended diluting it with water. I recently purchased a detergent that has a small amount of fabric softener in it and the same thing is occuring. The next repairman came out and the only advice is could lend is to use a HE detergent only because the increased sudsing with the other types may "through off" when the fabric softener is added and it may come in too early staining the clothes. This is terrible to think I paid $1,000 for a machine where you can't use fabric softener - and the repairmen don't really know what to make of it because they claim that there haven't been complaints across the country on this issue. Does anybody else out there experiencing permanent stains on clothes with this washer or any front-loading washer? Also, does Sears have a policy, as I have read on another forum, that you can return your washer or dryer within the first year, no questions asked? I am thinking of doing such, but reading about complaints and problems and lawsuits about other brands has me worried as well. Liz

     
pvreditor Posted: Jun 30 '05,  7:43 am           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Cars, Musical Equipment, Home & Garden
Post: 21668
RE: Kenmore Elite HE3 front loading washer complaints

I deleted your two other posts on this topic as this one is in the best place.

I don't have any specific suggestions for you, except that you ask Sears if you can return the washer. Otherwise, I hope some others will chime in with experience.

--Bob

     
emorabito Posted: Jun 30 '05,  2:53 pm           Reply
Reviews written: 2
Member since: Jun 29, 2005

Post: 21704
Only a 30-day return policy

Bob, I just got off the phone today and the local store and the national repair center I talked claim they haven't heard this complaint before. Unfortunately, they only have a 30-day satisfaction guarantee policy and no trade-ups. The repairmen have heard complaints about the stains though and feel they are coming from softener early in the cycle and getting on dried clothes. I recently tried a detergent with a small amount of softener added in, and the same thing happened. I guess I will just have to cross my fingers, use no softener, and switch to a powder detergent. Thanks, Liz

     
dwelty5324 Posted: Jul 30 '05,  12:23 pm           Reply
Reviews written: 0
Member since: Jul 30, 2005

Post: 24141
washer stains

I have a kenmore elite calipso and have stains on several clothing items,we only use the he detergent and use downey.I have tried to clean out the drum per manufactures instructions but the stains are still present.If it is related to the fabric softener injection system , kenmore should come up with a fix or replace the washer.The cost of this washer was was to much for kenmore not to correct this problem.
I am going to take apart my washing machine in the next week or so to see if I can find the cause of this stain problem and will keep you posted.My kids wont use the washer to wash their cloths anymore they would rather take their chances at the local coin laundry.

     
glaurel Posted: Aug 02 '05,  7:02 pm           Reply
Reviews written: 0
Member since: Aug 2, 2005

Post: 24335
RE: Kenmore Elite HE3 front loading washer complaints

Hi,

I looked a couple of months ago to see if anyone else had had this similar problem. I purchased my HE3 last year and loved it for a year, but a few months ago started noticing the dark gray stain dots. I have found that using a combination of goo-gone and then soaking the items in oxyclean will remove the stains if you catch them before you dry them...but what a pain! I now have to check each individual item for stains before putting my laundry loads in the dryer. I never use fabric softener...just the dryer sheets. I have also noticed that it happens most often with warm water loads. If anyone finds anything out from Kenmore please let me know!

     
pvreditor Posted: Aug 03 '05,  6:16 am           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Cars, Musical Equipment, Home & Garden
Post: 24351
Washer staining

Somewhere in the recent past I read something about this. I want to say that it was in Consumer Reports but I just don't remember for sure. If anyone has access to Consumer Reports' Web site, search on "washer stains" and see what turns up. Then let us know

--Bob

     
mztwhan Posted: Aug 29 '05,  8:40 am           Reply
Reviews written: 0
Member since: Aug 29, 2005

Post: 26767
kenmore h3 stains

I have the exact same problem with my kenmore front load washer and have been dealing with this for three years. During the first year the repairs were covered and now that they are not i have not been using fabric softner and have been using tide HE per sears recomendations. However, I purchased a warranty on this machine and so far they have replaced the dispenser and the electronic key pad at no charge and also if they come out 3 times and the problem is not fixed, you are supposed to get a new washer for free. Although if they have not fixed the problem on the new models it will not do any good. Also they are lying when they say there have been no complaints. They are very aware of this problem and are trying to cover it up. I paid over 2500 for this kenmore washer and dryer combined and it is ridiculus that most all of our clothes are ruined.

     
heidimorr Posted: Sep 17 '05,  1:10 pm           Reply
Reviews written: 0
Member since: Sep 17, 2005

Post: 28241
KENMORE NIGHTMARE!

I have been through 2 of these washing machines the first one I had tore little tiny holes in all of our clothes. This went on for over a year and then they replaced the drum and all of the inside parts 2 times and no resolve so finally Sears replaced it with a new one. WELL good news for no holes yet however all of our clothes have now developed little spots on them some grey some just discolored like bleach marks. They are just randomly spattered and we are walking around with ruined clothes on because we cant afford to replace clothes for a family of 7 especially when I spent $1575 on the MACHINE that is ruining them?!!!! I dont know what to do either it was suposed to be a great machine but if you go to a sears store you will see MANY of them have been returned. They know that there is a problem with the dipensers and also mold build up, oh yah I have that problem too!
WHAT CAN WE DO???? Whirpool had a class action settlement similar to this you can read about it at http://www.maytagfrontloadsettlement.com/index.html
any one who wants to email me direct feel free to at heidimorr@yahoo.com

     
cinbar Posted: Oct 05 '05,  6:27 am           Reply
Reviews written: 0
Member since: Oct 5, 2005

Post: 29946
HATE my Kenmore Elite washer!

I'm fed up with this appliance. I splurged on a front load washer and have had nothing but problems since. Oh to have my simple GE top loader back! My main problem is the clothes don't come out clean (even smelly at times) and things like a comforter or sleeping bag don't get completely wet during the cycle - when its washing I can't see any water swishing - anyone else have this problem? When it was under waranty the first repair man agreed that the water level was too low and order a part. Two weeks later a different repair man came and said it wasn't faulty afterall and did nothing! ??!!!! Since then I have to make sure I use prewash and heavy soil settings for all loads - sometimes even have to rewash. It is supposed to hold a large load but I've learned to put only small loads in. That means one load of laundry can take up to 1.5 hours to complete and uses a lot more water than it should - so much for "high capacity/high efficiency" - totally bogus. Don't buy one!!

     
pvreditor Posted: Oct 05 '05,  1:54 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Cars, Musical Equipment, Home & Garden
Post: 29989
Write a review

I strongly recommend that you write a review of your Kenmore Elite washer, as a review will be seen by far more people than this forum. You'll also make money on a well-written review and my experience is that a review of an expensive appliance will earn $20 to $50 per year. It has to be well written, though.

There are several review listings for Kenmore Elite washers here on Epinions. One of them is at http://www.epinions.com/content/write.html/tnode_~800704271233

I recommend that you write a review, then send the link to the president of Sears once you have the review in place.

If you write a review, you want to give a good description of the product, tell us why you bought it, describe how you use it and explain the results you get. Then, put in your inept service story for good measure. A well-written and balanced review will get the best ratings, be seen by the most people and earn the most income.

Good luck!

--Bob

     
mcottmeyer Posted: Oct 28 '05,  9:39 pm           Reply
Reviews written: 0
Member since: Oct 28, 2005

Post: 32342
RE: KENMORE NIGHTMARE! Yellow spots

I also have a Kenmore Elite, Model 110.42832 200 that has been ruining clothes with a light blotch as might be done with strong bleach. It just did in a dark shirt, a quarter sized blot. Other dark clothes were in the load, but only one blot to ruin the shirt. We thought bleach, but have not used any for 6 months other than detergent with whitener. I havení»t seen the grey problem, we use Downey. If anyone knows the reason or cure for either, we appreciate the insight.

The write a review is the best way to complain, we only get here after we bought the problem. I am here because of E1 alarm on the dryer, thanks to this forum it appears to be caused by a sensor. I just ordered one. When the machines arrived it was apparent the white color was a shade different. I was told that is because they were mad in different locations. Good answer! Anyway the were made by whirlpool in different countries.

     
facility Posted: Oct 31 '05,  6:10 am           Reply
Reviews written: 0
Member since: Oct 31, 2005

Post: 32482
Kenmore Elite Washer

I, too, have recently encountered grey spots on clothes (I've had my washer since 2002). The only thing that will remove them is Dawn dishwashing liquid (if Dawn doesn't get any stain out, nothing will!)and a scrub brush.
I contacted Sears and told them I was not going to pay a $60 trip fee for them to tell me that it was my Downey. I was told by the service center that over time, the wax in detergent and Downey (or any fabric softener)build up on the washer ring and the only way to clean it is to pour one gallon bleach and NO detergent and run a cycle on "Whitest Whites". After that, you may see black streaks on your washer tub and if you do, repeat the process. He said this is less likely to happen if you use powdered soap. (I use liquid) I'm going to try it - I'll let you know if it works.

     
pvreditor Posted: Nov 04 '05,  12:21 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Cars, Musical Equipment, Home & Garden
Post: 33065
RE: Kenmore Elite Washer

Thanks for the information. Please do come back once you know more.

--Bob

     
awhite7 Posted: Nov 06 '05,  11:50 am           Reply
Reviews written: 0
Member since: Nov 6, 2005

Post: 33236
Elite H3T

I have had my Elite 3T for less than 1 year. I have been having all of these problems and didn't think too much of it until I read all these opinions. First thing I noticed was that any white polyester clothes turned grey. I tried soaking in Oxyclean with no luck, then I had some clothes with holes in them, thought maybe it's my boys being rough on their clothes. Also have always noticed grey spots on my white shirts. Then yesterday I pulled out a pair of brand new NIKE sweatpants that were just absolutely shredded at the bottom. Huge holes!! Asked my son and he definitely knows the holes were not there before I washed them. I wish I would have kept the other pants that were ruined. Now I am getting concerned about this washer ruining more clothes. Any advice???

     
mshockey Posted: Nov 18 '05,  3:44 pm           Reply
Reviews written: 0
Member since: Nov 18, 2005

Post: 34549
RE: Kenmore Elite HE3 front loading washer complaints

I worked for the major detergent manufacturer in America as a 800 operator. the problem that you have can be fixed and is probably due to either the detergent splattering as it is dispensed or from the softener. If it is a softener splatter, it can be removed by using a plain old bar of Ivory soap. Wet the spots, rub them with the bar of soap and re wash them. if it from the softener, this will remove them.
if your spots are due to detergent spatter, you will need to immerse the garment into a sink or bucket with full strength of your detergent in it. The "spots' you see are areas that have been "optically brightenend", a term that refers to a component in detergents that actually make clothes look brighter and cleaner. When a garment is spattered in just some spots you can get this effect, especially if you use a liquid detergent to spot treat stains. Soaking them for half an hour, then rinsing and then running them through a full wash cycle should take care of all that.
Darn near any laundry problem can be figured out by the folks at the Tide laundry division. call the 800 number on the bottle and you can get probably the very best laundry advice available. believe me- I know. I went throught the 6 week training program. They can even tell you how to get crayon and wax stains out of garments.
I hope you found this helpful.

     
mshockey Posted: Nov 18 '05,  3:55 pm           Reply
Reviews written: 0
Member since: Nov 18, 2005

Post: 34550
RE: Washer staining

I think most off you have the same problem. Fabric softener stains will come out if you rub them with a plain old white bar of Ivory Soap, (Bar soap and fabric softener are made from similar fats, and they dissolve one another).

If it from the detergent you will have to soak the affected garments in a full strength solution of the same detergent you used. you can add a little water but you will use a LOT of detergent. After 1/2 hour, rinse and them run through a full wash cycle (DO NOT ADD ANY MORE DETERGENT or you will be cleaning up suds for a week!!)
Manufacturers are saving money in the garment process by cutting corners and not "finishing" or "curing" garments. This is why you are getting spots if it is from detergent. It's not the washers fault, truly, it is the elimimnation of the final "curing steps" for fabric. THAT"S who you need to complain to. Take it back where you got it and demand your money back- these manufacturers are saving money and marking garments as machine washable when in reality they are just shy of being machine washable. Both downy and Tide have excellent laundry problems solvers on their 800 numbers- use them! It's free.

     
mshockey Posted: Nov 18 '05,  4:08 pm           Reply
Reviews written: 0
Member since: Nov 18, 2005

Post: 34551
RE: Kenmore Elite Washer

The grey spots are either caused by softener or "optical brightening. It will be especially noticeable on cotton items( Especially khaki type docker pants). The only thing that actually removes color is Chlorine bleach- make sure that your washer front is kept clean of small spills. Toothpast and automatic dishwahing detergent also contain these types of bleaches. The spots do not show up as you, say, brush across the dishwasher or the washer front-they will show up the minute they contact good old H2O. that is why you don't see them until AFTER you wash the items. If you suspect that your bleach dispenser is the culprit, make sure your next load of laundry is able to withstand chlorine.
To remove grey or greasy looking spots requires you to use regular, plain white bar soap- wet and rub, wash as usual. If the spots appear as just a little lighter than the garment, you are the victim of optical brightening and must immerse all affected garments completely under a full strenghth solution of the detergent- this evens out the effect and saves your garment. If anyone needs futher info they can email me at bigghockeyfan@aol.com and I'll try to help. I diagnosed laundry stains over the phone lines for a long time in my previous job.

     
seyemore Posted: Nov 18 '05,  5:16 pm           Reply
Reviews written: 2
Member since: Nov 18, 2005

Post: 34556
Found the Fix for Stains

Like most others on this thread I have been VERY frustrated with gray stains on all my light colored clothes. But I found the fix. IT IS CAUSED BY BLUE DOWNY FABRIC SOFTENER. The fault isn't with the washers. If you look on the back of the label of Downy you will see it tells you about possible stains.

This really ticked me off. Why do they make something that goes in the laundry that can stain clothes! Ugggghhhh.

Anyway. Here's how I got rid of the problem. Pour a gallon of bleach in your washer and run it on Whitest Whites withought anything else in it. Meanwhile, throw out anything in your laundry cabinet that isn't white.

Use Tide HE powder detergent, a scoop of Oxy Clean, and only Downy Free (all white) fabric softner.

Since I did this, I haven't seen any more stains. We should all be complaining about DOWNY...not the Kenmore washer.

(BTW, the same problem happens with Downy on regular (not HE) machines. A friend of mine is the one that told me of the problem and she's never owned an HE machine.

     
pvreditor Posted: Nov 21 '05,  7:24 am           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Cars, Musical Equipment, Home & Garden
Post: 34717
Thanks...

...to both of you for all the tips!

--Bob

     
celebris466 Posted: Dec 02 '05,  5:48 am           Reply
Reviews written: 0
Member since: Dec 2, 2005

Post: 35378
Definite mold problem

For the last couple of months I have been experiencing stinky towels and sheets directly have they have come out of the laundry. Last few weeks I notice that my laundry room is smelling like mold/mildew and that the inside of the He3 smells terrible. If I move the drum of the washer
around I can hear the water sloshing in there. Evidence
that the water is just sitting in the drum "molding". I
would say this is a HUGE problem.

My daugther has HUGE allergy problems and if this is contributing to it I am going to lose my mind.

I did a keyword search of mold and He3 and found several site with folks have a similar problem. I also read about the Maytag class action suit and I think this may fall into that category.

I have scheduled a repair call. We'll see what they say.
I have fun an empty cycle with hot water and bleach and still have the same problem.

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