|
EmpireToday
My girlfriend (gf) had out a saleswoman (sw) from EmpireToday. The sw showed samples of Shaw carpet, my gf chose one and the sw measured the rooms. I told the sw to make sure she left all the necessary specs on the carpet before she left. She wrote up a contract that was incredibly vague only saying total prices and some carpet collection names. There was no mention of brand of carpet, square footage, pad specs, etc. My gf had set up an appointment within 3 days ( odd how EmpireToday pushes fast install like they wanted to do the work before buyer's remorse sets in ). I was skeptical about the sw not leaving any pertinent info. I email shaw about the carpet collection names that I couldn't find on Shaw's website. They replied that they would need lot numbers, colors, etc., all info that sw did not leave. Gf contacted sw and asked for an itemization which the sw faxed the next day. The contract of course states that it does not cover anything not specifically in the contract. Gf decided to go ahead with install against my protestations. EmpireToday advises one to be home for the install to inspect the merchandise. My gf was leary enough to be there herself and check. Installers came with much cheaper carpet and pad than she had been shown. She asked the installers if it was Shaw carpet and they said they thought it was EmpireToday's own manufactured brand. My gf canceled. Make sure you get EVERYTHING you think you are getting itemized and that you are there for the install. I felt it was a bait and switch scam and would never buy carpet from EmpireToday |