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Kenmore HE2 problem
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holly_bug82 Original Post: Mar 07 '06,  6:47 pm           Reply
Reviews written: 0
Member since: Mar 7, 2006

Post: 48211
Kenmore HE2 problem

I bought a Kenmore HE2 Washer about 2 weeks ago and it has broke down already, according to the repair man it is the control board and the control board component, the control board was shipped over night to me, however the component is on back order and no one can give me an answer to when I will recieve the part. What I would like to know is that if the control board going out is a recurring problem with these washers, for the fact that the part was put on back order I am worried that this washer will be a problem. Unfortunatly sears costumer service, so far, has been no help and we have gotten conflicting information between the phone support and repairman. I need all the good and bad reviews on this product that I can get, even if it has nothing to do with my perticular problem.

Thanks for any help I can get

Holly

     
pvreditor Posted: Mar 08 '06,  6:27 am (Updated: Mar 08 '06,  11:20 am)           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Musical Equipment, Cars
Post: 48266
RE: Kenmore HE2 problem

If I understand correctly, there are a few different part numbers for Kenmore HE2 washers. There are several reviews of them on Epinions, and you can find some at http://www.epinions.com/Kenmore_3_3_cu_ft_I_E_C_Capacity_HE2_Front_Load_Washer_46462

There are LOTS of other reviews of washing machines here on Epinions and I urge you to write your own review. A good, detailed, thoughtful review of this washer will earn some money on Epinions, even as you help buyers make a purchase decision. And yes, negative reviews earn money just as well as positive reviews -- I have negative reviews to prove that point. I realize it's hard to review something that doesn't work, but once you get it operating again, write it up and post it at the above link.

Good luck!

--Bob

     
jamesie Posted: May 15 '06,  10:36 pm           Reply
Reviews written: 0
Member since: May 15, 2006

Post: 57471
Kenmore HE2 = JUNK

We bought a set of the Kenmore HE2 washer and dryer about 6-9 months ago. Unfortunately I did not find out about the mold problem the piece of junk washer has until After the purchase. So we run baking soda and vinegar thru the piece of junk almost every time we wash. Also we leave the door open and the detergent tray open when not in use.
The dryer is equally a piece of junk. No matter what we try, the junk dryer wrinkles our clothes.
My advise to you is this: run, do not walk, but run from anyone who tries to sell you a set of junk like these. Do not throw away your money on these pieces of total Junk.

     
laurie27 Posted: Jun 01 '06,  7:45 am           Reply
Reviews written: 1
Member since: Jun 1, 2006

Post: 59581
Complete Rip-off

We've had our HE2 since January. It leaks water onto the floor when you open it & is now full of mold. The salesperson said that's impossible - it doesn't happen to Kenmores. The service people said to clean the gasket with bleach after each use - but don't wash dark clothes after the bleach, because it'll ruin your clothes. So, it seems we have a washer that you can't wash dark clothes in and have to crawl on the floor upside down somehow to clean every crease in the gasket with bleach.
They told us this machine was maintenance free and saves you money on both water and detergent.
The service person said too bad, you should have read the manual, as though they hand out manuals for review before you buy.
I feel that we've been ripped-off - for quite a bit on $$ too.

     
jansenpt Posted: Sep 02 '06,  7:00 am           Reply
Reviews written: 0
Member since: Sep 2, 2006

Post: 74179
RE: Kenmore HE2 problem

We have the same problem, it started after 3 weeks. We are currently deciding if we should return the unit or if we should have it fixed.

JB

     
striziker Posted: Sep 14 '06,  10:34 pm           Reply
Reviews written: 0
Member since: Sep 14, 2006

Post: 76667
RE: Kenmore HE2 problem

in highly suggest that you return it. if you opt to have ti fixed you will be stuck in the "lemon law" policy, which is seriously broken. just take it back, and do not let them talk you into sending a tech out.

for everyone: all front load washers are HIGH MAINTENANCE MACHINES! you MUST: use special soap/ watch the loads/ keep door open/ use mesh bags/ the list goes on!

all i can say is stay away from all the machines with digital displays, led lights, and all the bells and whistles.

think about it this way. is saving some water worth all the down time and stress of waiting for a part to be shipped to you every few months?

     
ret55 Posted: Oct 06 '06,  12:20 am           Reply
Reviews written: 0
Member since: Oct 6, 2006

Post: 79662
Kenmore HE2 Washer

I've read about mold problems with this machine. I've had one since Nov. 2005 and it works flawlessly. Are you users doing the "clean" cycle that is imbedded in the programming of the machine? Also, are you keeping the door "completely" open and not just "ajar"? Make sure you are using a quality HE-identified detergent. Also, don't leave your clothes in the machine for hours after they are washed. If you have a problem with suds, use the 2nd rinse option all the time. Even with that option, you will save money on water usage.

This is not the first front loader I've used. In 1957, my mother bought a Westinghouse Laundromat Front Loader. It worked and lasted until it was replaced in 1971. The rubber gasket was replaced once. This technology is not new, it works and it saves money, water and energy.

     
nancy65 Posted: Oct 22 '06,  2:30 pm           Reply
Reviews written: 0
Member since: Oct 22, 2006

Post: 82781
RE: Kenmore HE2 problem

I got the HE2 for my 40th birthday. Five months into ownership, the control board went nutso. The machine started a "grinding" sound between the wash/rinse cycles, and then every light (shy of "add a garment") was on or flashing. The machine stopped, and the fabric softener remained in the dispenser.

A backordered control board arrived a couple weeks after I spoke to Sears. In the meantime, the annoyance of having to babysit loads of laundry was necessary. I had to turn the washer off, then set it to rinse/spin to continue.

It has run wonderfully since May. It is now October 22, and the machine just decided to do the same. I note that this control board is only five months old, too. I guess I'll be contacting my buddies at Sears tomorrow for assistance.

     
tol82go24 Posted: Nov 13 '06,  10:56 am           Reply
Reviews written: 0
Member since: Nov 13, 2006

Post: 87022
Kenmore Junk

I dont have a Kenmore washer, Thankfully by the sound of it. But I do have a Kenmore Water heater that is a piece of junk. I bought this about 3 years ago and after 10 months the pilot light went out and you could light it but it would not stay lite long. Customer support tried to say it was something I did but when I had a tech come out it turned out to be the burner assy. He replaced that and it worked again for 13 or 14 months and now the same problem. When looking on the internet it appears that there is a recall for the same problem but on a model that is 1 number off from mine. (How convenient) Now it is going to cost me $150 to $200 to fix it. It only cost $320. Why would I fix it when it will probably break again after 12 months or so. Everyone should go to their website www.kenmore.com and there you can post a review on any product they sell. Maybe they will get the message then.

     
tlstacy Posted: Nov 30 '06,  1:48 pm           Reply
Reviews written: 0
Member since: Nov 30, 2006

Post: 89850
HE3 Washer

I purchased the HE3 Washer and Dryer set from Sears the middle of May. I had the washer two weeks and it locked up. After Sears said it would be three days until someone could come look at it, I went to the store and spoke to the manager and demanded someone be at my house that day. The repairman came, but he said the control panel would have to be replaced. I went back to the store, informed them this was unacceptable and with Sears you have a 30 or 60 day return policy. I returned the washer and dryer and told the store manager the only way I would be happy was if I did not have to pay the 15% restocking fee. He agreed.
The store handled the problem great, but the repairman told me that the Kenmore HE's have problems and to go with either the Whirlpool Duets or the Maytag Neptunes. I have had the Neptunes since May without any problem.

     
annie666 Posted: Dec 12 '06,  7:52 am           Reply
Reviews written: 0
Member since: Dec 12, 2006

Post: 92363
whats up with all of kenmore prodocts?

i got my first home about 3yrs ago. i went to sears and got nothing but kenmore prodocts. as of now all of them have broken down. i had to throw away my frig and get a new one. my dishwasher and my stove have all stoped working.

     
vabs Posted: Jan 03 '07,  8:18 pm           Reply
Reviews written: 0
Member since: Jan 3, 2007

Post: 97989
Kenmore HE2 Washer

I purchased a set of the Kenmore HE2 washer and dryer sets from Sears about a year ago and I have had countless problems. One of the newest problems includes water spraying out from under the door which still indicates being "locked". Has anyone else experienced this problem while washing clothes with the Kenmore HE2 washer? Appliances this expensive should note have a single problem if you ask me. Let me know what you think? Or have any advice for additional problems that I might need to prepare myself for. Thanks.

     
tracyr123412 Posted: Jan 04 '07,  8:26 am           Reply
Reviews written: 0
Member since: Jan 4, 2007

Post: 98102
RE: Kenmore HE2 Washer

We bought the HE2 about a year ago. It leaks from the bottom of the door when it is "locked" about once a week. You also can't close the door when there isn't laundry in it because the water never seems to drain out. I don't overload it and there doesn't seem to be any rhyme or reason as to why it is leaking. Also, if you need to clean out some junk, like coins and such, you have to take apart the whole bottom of the washer. They Sears guy told me that it is made by Frigidare, and so is our Kenmore stove, which are both junk. We won't be buying Kenmore again anytime.

     
lorace Posted: Jan 04 '07,  9:38 am           Reply
Reviews written: 277
Member since: Jun 5, 2001

moderator in Home & Garden
Post: 98133
RE: Kenmore HE2 Washer

I know that I, for one, am so glad you've all reported these problems to us.

I'm sure you've prevented a lot of readers from making the mistake of buying Kenmore appliances.

Hope Sears gets the message.

Thanks,

Lorace

     
judew Posted: Jan 17 '07,  12:10 pm           Reply
Reviews written: 0
Member since: Jan 17, 2007

Post: 102111
Kenmore HE2 dryer

I purchased the HE2 dryer over a year ago, thinking I would buy the washer when my current one broke (it's 15 years old) and then stack them. The dryer has been perfect. Now I'm scared to buy the washer. Are all the front-loaders this much trouble?

     
pvreditor Posted: Jan 17 '07,  1:11 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Musical Equipment, Cars
Post: 102117
RE: Kenmore HE2 dryer

Quote: judew
I purchased the HE2 dryer over a year ago, thinking I would buy the washer when my current one broke (it's 15 years old) and then stack them. The dryer has been perfect. Now I'm scared to buy the washer. Are all the front-loaders this much trouble?

After seeing all these comments here on Epinions, I would never buy a front-loading washer. I have owned four top-loading washers, usually leaving them behind when I bought a new house. In nearly 30 years of washer ownership, I have had just one minor problem with a top-loading washer, which I fixed myself. The washer that I fixed is now at least 15 years old and still works fine. (It was at least a couple years old when I bought the house and that was 13 years ago.)

I know that front-loading washers are supposed to use less energy but I'll trade some energy cost for reliability any day. Considering that some people recommend regularly running an empty load of bleach and hot water in their front-loaders makes it sound like there might not be much energy savings anyway.

--Bob
     
birkie Posted: Jan 24 '07,  8:15 am           Reply
Reviews written: 0
Member since: Jan 24, 2007

Post: 103330
Kenmore HE2 mildew maintenance is easy

I really like my Kenmore HE2 washer. I've had it for about a year. It uses less than 11 gallons of water compared to 30-40 gallons of my old top loader. It spins the clothes so dry that I can hang them on an inside rack and they are dry and ready to wear in the morning.

The mildew problem can be handled with regular maintenance. Maybe 2-3 times I year I do two "cleaning cycles".

First cycle: add 3 cups white vinegar and 1/2 cup baking soda to the drum and run a hot water cycle.

Second cycle: add 1 cup bleach in the soap and bleach dispenser and run a cold cycle.

I leave the door and the drawer open to dry between every load all year round.

This simple maintenance cleans the soap scum and mildew away and only uses about 22 gallons of water. I don't see it as a big tradeoff compared to the immense water savings and shortened drying time.

     
pvreditor Posted: Jan 24 '07,  1:55 pm (Updated: Jan 24 '07,  5:40 pm)           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Musical Equipment, Cars
Post: 103409
RE: Kenmore HE2 mildew maintenance is easy

Quote: birkie
I really like my Kenmore HE2 washer. I've had it for about a year. It uses less than 11 gallons of water compared to 30-40 gallons of my old top loader. It spins the clothes so dry that I can hang them on an inside rack and they are dry and ready to wear in the morning.

Thanks for posting! It is great to see someone here with positive experiences with the HE-series of washers and dryers and I'd like to hear more about your experience with this washer. In fact, writing it up as a review here on Epinions would be excellent.

I did some calculations that say that the drum in a large-capacity washer will hold about 25 gallons of water. That is without clothes. I admit that I used a rather torturous series of calculations to arrive at that number but I couldn't find any quick numbers on the Internet.

I appreciate that front loaders use less water (including less hot water) and spin the clothes dry more efficiently than top loaders. Those are very good and commendable things. My concern is that a front-loader washer is likely to break down in less than five years, while my top-loader washers have worked for 10 years without a hitch. Also, top-loaders cost a heckuva lot less for the initial purchase.

This is all from reading this thread on Epinions, which I admit is likely to be strongly skewed in favor of people with problems. Nonetheless, I would be hard pressed to keep a Kenmore front-loading washer that was given to me as a gift. When I have a heaping basket of dirty laundry on the floor and a dentist's appointment in an hour, the last thing I want to see is an error message that says the washer's door won't open.

I don't want to scare you away and really would like to know more about your positive experiences with this dryer. What were you using before your front-loader and what's different about life with a front-loader? Maybe a few other people with positive experiences will join you and this discussion can get more balanced.

--Bob
     
fixeddoc Posted: Jan 28 '07,  8:40 am           Reply
Reviews written: 0
Member since: Jan 28, 2007

Post: 104199
lights flash cycle stops

We own 2 Kenmore front loaders and recently our HE2 started stopping in mid wash cycle with all control lights flashing. Sears customer service and the owner's manual were of little help. Actually, Sears helped me schedule a home repair visit in TWO WEEKS...great.

My wife, however, wondered if it might be a water supply problem (she's very intuitive about people - I had no idea it extended to appliances) so I pulled the thing away from the wall and undid the hoses at the washer and lo and behold the hotwater inlet was completely plugged with sand & sediment. I removed it and the washer runs like it always has.

     
gmagic Posted: Jan 30 '07,  2:34 pm           Reply
Reviews written: 1
Member since: Jan 30, 2007

Post: 104962
Kenmore HE2 Washer

We bought an HE2 last June with a matching dryer. It's on a pedestal and slab floor. I vibrates very badly. After 3 service calls, it doesn't walk across the floor any more, but it still does a lot of shaking. Does anyone else have this problem? I'm afraid the vibration will lead to component failures. One of Sear's recommendations is to buy an extended warranty. Wow, how's that for customer NO SERVICE!

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