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Established Writers....
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tombarnes Original Post: Apr 16 '05,  9:58 am           Reply
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Established Writers....

When rating and/or leaving public comments, what is the general consensus regarding an established and respected writer who makes an error? My own inclination would be to let the writer know about the error privately before posting a public declaration. Thoughts? Tom Barnes

   
tch7 Posted: Apr 16 '05,  12:05 pm           Reply
Reviews written: 112
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Post: 14921
RE: Established Writers....

I suppose it'd depend on what sort of error we're talking about.

I've always used comments to explain my issues with a review from an established member. Very rarely are these significant issues that could tarnish a writers reputation. Most of the time I'm just pointing out stupid little things like spelling errors, for which a comment does the job.

If it's something a little more serious, I generally spark conversations by leaving a comment and then follow through using email.

   
cr01 Posted: Apr 17 '05,  4:04 am           Reply
Reviews written: 435
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Post: 15000
RE: Established Writers....

Quote: tombarnes
When rating and/or leaving public comments, what is the general consensus regarding an established and respected writer who makes an error? My own inclination would be to let the writer know about the error privately before posting a public declaration. Thoughts? Tom Barnes


Hi Tom - I would guess that its far politer and less confrontational to drop the individual a private e-mail rather than simply post a comment on the review.

Your decision might depend on your motives for the comment - do you want others to spot the error (for example, a blatant case of plagiarism) or is a friendly private word of advice more appropriate.

I think that too many of us (myself included) will simply add a comment (to newbie and established reviewers alike) without even pausing to think that an e-mail message might be more appropriate and better received.

Thanks for raising.

Chris
   
lyagushka Posted: Apr 18 '05,  6:13 pm           Reply
Reviews written: 418
Member since: Jan 08 '02
Post: 15135
RE: Established Writers....

I'm similarly in the dark as to what sort of error you've got in mind here, Tom. But I'm struggling to imagine a scenario in which it's appropriate to leave a comment pointing out a given sort of error to one member, and not to another. If anything, I would expect the established writer to have a thicker skin than a newbie member. I don't mean to set myself up as an example, but I'm always open to being told if I've made a mistake. If it's really an error, then what's the big deal about having it pointed out? Everyone makes mistakes. I don't see any point in trying to pretend otherwise.

Just my two cents, as usual...

Kate

   
tombarnes Posted: Apr 18 '05,  6:23 pm           Reply
Reviews written: 688
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Post: 15136
RE: Established Writers....

A recent review by an established writer was rated OT. The picture of the property in question is definitely not the property written about in the review. The problem here is that the listing does not give details about the address. The writer has probably made an honest mistake. The mis-posting has already been pointed out in an abrupt comment left by another member. If public comments are to be left, I try to be sure that they are polite. Tom

   
drdevience Posted: Apr 18 '05,  6:27 pm (Updated: Apr 18 '05,  6:28 pm)           Reply
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Post: 15137
RE: Established Writers....

Ok... I'm taking the opposite stance that Tom is here.

Fact: No address is given in the details

Fact: Holiday Inn frequently switches between express/not express properties

Fact: Pictures are frequently wrong in the database when the place/item/whatever was not added by a CL personally

Fact: It was another CL that wrote the review in question and was left a short, terse, condescending comment by an advisor.

Fact: I see nothing wrong with where this was posted.

Doc

   
tch7 Posted: Apr 18 '05,  8:06 pm (Updated: Apr 18 '05,  8:09 pm)           Reply
Reviews written: 112
Member since: Jan 19 '03
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Post: 15146
RE: Established Writers....

Since I know the review in question, I don't believe using email would be required. I just think the comment shouldn't have been so curt.

For the record, I agree with Doc's position on the review. The rating and the comment are all a bit harsh given the issue.

   
lyagushka Posted: Apr 19 '05,  9:30 am           Reply
Reviews written: 418
Member since: Jan 08 '02
Post: 15198
RE: Established Writers....

"The problem here is that the listing does not give details about the address. The writer has probably made an honest mistake. The mis-posting has already been pointed out in an abrupt comment left by another member. If public comments are to be left, I try to be sure that they are polite."

So...in other words....your beef and your question aren't really about whether or not an "error" should be pointed out in a comment section of an "established" reviewer. As I read it, it's more a question of commenting politely. Or perhaps it's about whether it's appropriate to give (some?) members the benefit of the doubt with regards to reviews that seem to be off-topic. Are either of those issues what you're really concerned with here? I'm not trying to give you a hard time, just trying to clarify what's really bothering you.

   
tombarnes Posted: Apr 19 '05,  2:33 pm           Reply
Reviews written: 688
Member since: Aug 31 '01
moderator in Gourmet, Restaurants
Post: 15231
RE: Established Writers....

What I would really like to dwell upon here is the ambiguity in the listing. I have always wished there were some way to clear up ambiguous listings--and there are a lot of them. I gave this writer the benefit of the doubt here. The curtness of the existing comment is perhaps another topic entirely. Tom

   
cr01 Posted: Apr 19 '05,  3:01 pm (Updated: Apr 19 '05,  3:05 pm)           Reply
Reviews written: 435
Member since: Apr 13 '01
moderator in Hotels & Travel
Post: 15239
RE: Established Writers....

Quote: tch7
Since I know the review in question, I don't believe using email would be required. I just think the comment shouldn't have been so curt.



Perhaps there's a fine line between curt and direct? I personally saw a direct comment on that review that was to the point, but not necessarily a curt one.

People perceive things differently in all kinds of ways. Wouldn't the site would be kind of boring if everyone had the same opinion and style?

Of course, if the reviewer feels it's a big issue then he could always report it himself, if he felt it to be inappropriate.

As for Tom's comment about CL's having the ability to amend and update ambiguous listings - Yeah, BRING IT ON! I'd find this a huge improvement to the site (although a lot of work for the CL's).

In fact Grace recently made that very same suggestion to Garrett, but I suspect it might take a while (if at all) to be changed.

Chris
   
tch7 Posted: Apr 19 '05,  5:30 pm           Reply
Reviews written: 112
Member since: Jan 19 '03
moderator in Hotels & Travel
Post: 15258
RE: Established Writers....

Quote: cr01
Perhaps there's a fine line between curt and direct? I personally saw a direct comment on that review that was to the point, but not necessarily a curt one.

Depends how you define curt.

I'm often direct in my approach and say what's on my mind, or so I like to think (but just not quite at this level), so I can't really criticize this particular comment for that. Wasn't really the best word choice....

I do believe the rating and comment are a bit pedantic. I do agree it would be best to have a new listing that is clearly marked for the hotel in question, but giving an OT and a very abrupt comment seems a bit much. Not saying the advisor should be penalized or anything, since they're free to rate & comment as they see fit, but I think they could have gotten their point across in a much better way.

It would be ideal if CL's had the ability to alter existing listings, as that way the advisor could have just contacted a CL and had this particular one amended.
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