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Clansman Knitwear: bad merchant!
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lsquire Original Post: Feb 20 '05,  7:28 am           Reply
Reviews written: 0
Member since: Feb 20, 2005

Post: 11482
Clansman Knitwear: bad merchant!

I'm writing to share a bad experience with an online store.
There is a cd wanted by a famiily member that is out of print and hard to find. I searched the 'net and actually found a few places that offered it. Being out of print though, some places were asking $75 and up for it. So I was a good consumer and comparison shopped, thought about my options for a day, then made my choice.
My choice was a company called Clansman Knitwear, offering the cd for $22 (incl s&h). Happy with myself for finding a good price, I proceeded to check out and plugged in my credit card numbers.
This was back at the beginnig of January.
I was happy to receive an order confirmation/receipt that very same evening.
However, that is the only thing I have received from them.
I emailed them to find out the status of my order. No response. I even called long distance with the same inquiry, but only got an answering machine (I did leave all pertinant info.)
Six weeks, six emails and three long distance calls later, I still have heard nothing further. They do not respond to their emails, and now their answering machine is full (surprize?) and won't take anymore messages.
I have canceled my order and given them a deadline to provide proof of reimbursement. Otherwise I am seeking legal assistance.
They were quick to acknowledge that they got my money. But they have not provided anything further. To date (February 20, 2005), my $22 has only gotten me an email, not what I ordered, and email is supposed to be free...
I wanted others to know about the service I got from this company (based in California). Be wary of Clansman Knitwear!
~lsquire

     
tch7 Posted: Feb 21 '05,  10:05 am           Reply
Reviews written: 112
Member since: Jan 19, 2003

moderator in Hotels & Travel
Post: 11553
RE: Clansman Knitwear: bad merchant!

Hey there and sorry to hear about the experience.

There isn't a listing for Clansman Knitwear here at the moment, but if you were to request it to Joubert or amykhar (the category leads), I'm sure they'd happily add it so you could place this as a proper review where it'll gain more exposure.

To get products added, just look under the Online Stores and Services section on the following page:
http://home.earthlink.net/~hghotlist/epsap.html

     
sootythecat Posted: Aug 13 '05,  12:29 pm           Reply
Reviews written: 0
Member since: Feb 17, 2004

Post: 25343
Clansman Knitware Problems!

On 20 Nov 04, I ordered a kilt package from a vendor from Clansman Knitware at the local Irish festival in my home town in Florida. I paid with credit card and immediately received sporan, belts (2) and was told my highlander kilt package comparising of authenic hand made kilt, flashings and size large stockings will include a "free claysmore 48 inch long sword" would be arriving by post in Mar 05. After 12 email exchanges between David Ellis, Customer Service or Customer Relations and with owner Ralph Nielson of Clansman and Seven (7) months of waiting...the kilt and flashings arrived by UPS. Several follow-up emails were sent to Clansman to inform them not all of the items were included in the package. It now approaches Two (2) months since receiving incomplete package and our emails have been unanswered. Please do not Order from CLANSMAN !!!

     
mckay23 Posted: Nov 01 '06,  12:32 pm           Reply
Reviews written: 0
Member since: Nov 1, 2006

Post: 85251
Horrible Service

I have to agree with the above posters.

I ordered a kilt package for my wedding from Clansman Knitwear and was given a delivery date about two months before my wedding. That date came and went. I waited another few weeks and started to e-mail about it. No reply. I called and left messages. No reply. I researched the company online and could find no evidence that they existed in a brick and mortar sense, a different company had their purported physical address.

Finally items started to peter in but the kilt and the shoes were still missing. Then one week before my wedding the kilt showed up at my job with customs duties due to the tune of an extra $100. It had been shipped straight from Scotland. My brogues did not arrive until the day before my wedding.

My groomsmen rented kilts from them which did not arrive until one hour before the ceremony and despite shipping them back the very next morning, overnight even, they were both charged late return fees.

I do have to admit that the price was good and the quality, while not great, is acceptable, but I will never, ever deal with them again.

     
jjohnstone Posted: May 26 '07,  10:04 pm           Reply
Reviews written: 0
Member since: May 26, 2007

Post: 129775
Trust

The day that I purchased my kilt was in Mar 31 2007. Then the worry set in. I started to surf the net an I saw some bad stuff about Clansman Knitwear. My God what did I get myself into. I must take action. After all It has been over 5 weeks. It is coming from scotland. They are just around the corner from California. It should only take a few mins. Well I got worried. So I took action. I did what I could. I was getting ready to take him to court if I had too. But Wait. I got my kilt Today May 26, 2007 at the highland games. It was ready for me to wear. Life does happen. Things do occur. Give people a chance. There are alot of games this year.An he goes to all that he can. I would buy from him again. An I did Buy from him again. So in closing. Rush not to judgement. He is doing a good job. We try to take care of our own in the scottish communty. We are all scottish either by birth or by choice. Give people a chance. You will not regret it. See you in the Games.

     
tamsinb Posted: Sep 30 '07,  11:57 am           Reply
Reviews written: 0
Member since: Sep 30, 2007

Post: 151531
Clansman is now St Kilda Kilts

Please note, Ralph N is now operating under the name of St Kilda Kilts - US. We have a friend who ordered a kilt in spring 2007 and did not receive it. After a little leg work, he discovered that this is the same person that has Clansman Knitwear. Had he know about the previous reputation re threads on the internet, he would not have purchased it.

     
actonbob Posted: Dec 10 '07,  11:55 pm           Reply
Reviews written: 0
Member since: Dec 10, 2007

Post: 163750
RE: Trust

Are you out of your head, this company is a scam and should be investigated. I have an outstanding order since Apr 2007, Owner Ralph Nielson with Clansman Knitwear shouldn't be allowed to sell at any highland games nor through the web. To date, no kilt, no refund. He hasn't returned any email messages, if you have called his phone, it will not take any messages. You are doing yourself a really big disfavor if you deal with this guy. BAD NEWS FOLKS. If you know were he is selling, I would like to hear from you. Thanks

     
actonbob Posted: Dec 11 '07,  12:00 am           Reply
Reviews written: 0
Member since: Dec 10, 2007

Post: 163751
RE: Clansman is now St Kilda Kilts

How much $$ did Ralph steal from you$ He got me to the tune of $253.00. Thanks for the lead on St Kild, will see if he will respond to my request for refund.

     
notagoodsign Posted: Dec 11 '07,  8:50 am           Reply
Reviews written: 0
Member since: Dec 11, 2007

Post: 163800
RE: Trust

I've been had too. I ordered from Clansman Knitwear a couple of wine goblets and have yet to receive the order which has been five weeks now. I will never order from them again. I wish I had done the research before spending a 100.00 dollars.

     
kiltedchris Posted: Feb 28 '08,  7:50 am           Reply
Reviews written: 0
Member since: Feb 28, 2008

Post: 174368
Clansman Knitwear

Sounds like there are many people having a problem with Clansman Knitwear. I am not a lawyer but maybe a class action suit could be filed with all of the people that are owed money. Does anyone know how that works? I am did not receive close to a thousand dollars in merchandise, and it sounds like many people including entire pipe bands have not received the goods. Does anyone know of a good trustworthy kilt company to work with in the future (if I ever get my money back)?

     
mcraggin Posted: May 07 '08,  10:13 am           Reply
Reviews written: 0
Member since: May 7, 2008

Post: 184069
Clansman Knitwear

My husband and I placed an order on April 11 08 with Clansman Knitwear for several t-shirts totaling $86.20. We then tried calling the number listed on the web site. The number had been changed. We emailed the owner Ralph, and he sent us a cell phone number, which we called. He promised to get back in touch with us that day concerning our order, this never happened. After many attempts both emailing and calling, there was no response. The new phone number says the mail box is full. We have tried now many times to contact Ralph, but no luck. It is now May 7 08 and after reading all the problems others have had, I realize I should have checked his company out before hand. We just don't know how he continues to take money from people and still get in at the Highland games.

     
bjmacbean Posted: May 19 '08,  9:15 am (Updated: May 19 '08,  2:35 pm)           Reply
Reviews written: 0
Member since: May 19, 2008

Post: 185955
Clansman Knitwear

I too have been a victim of Clansman Knitwear. I ordered a "highlander package" which should have contained kilt, flashes, shirt, sporran, etc. Have only received the kilt and flashes. The kilt fits a little loosely, despite the fact I triple-checked my measurements before ordering. I have yet to receive the rest of the package, despite numerous e-mails. He kept saying "I'll check on it." Then he began ignoring my e-mails. Check with the Better Business Bureau. This man has NUMEROUS complaints against him. There is no excuse for this kind of shoddy business practices.

     
PattyTherre Posted: May 19 '08,  2:17 pm           Reply
Reviews written: 2430
Member since: Oct 9, 2000

moderator in Sporting Goods, Outdoor Gear, Online Stores & Services
Post: 185990
RE: Clansman Knitwear

The best way to warn others is through a review on this site. I will be glad to add this site to the database to be reviewed if any of you want to write one.

Just email me at pattytherre AT msn.com and request that I add the site. You can write a short 20-199 word review called an Express Review or a longer one which is considered a full length review.

People looking for information on that site will see the review and be warned.

Patty

     
bmckeddie Posted: Jun 22 '08,  6:09 pm           Reply
Reviews written: 0
Member since: Jun 22, 2008

Post: 190676
what's the solution?

i ordered kilt hose and shoes in mid february. i was wanting to wear them for st. patrick's day. the money came out of my account for these products and i have yet to receive them. i called the first week of march and an irishish sounding man answered and said they would be there by friday. it is now the summer solstice an the products have yet to arrive and the money has not been returned to my account. how do i go about correcting this? all the numbers listed at the site have been disconnected.

     
allenwh Posted: Jun 28 '08,  3:40 pm (Updated: Jun 28 '08,  3:49 pm)           Reply
Reviews written: 0
Member since: Jun 28, 2008

Post: 191514
incompetent merchant--or crook?

I placed an order with clansman Knitwear in 2007. When it was slow to arrive, I e-mailed the company, received a response and shortly received the merchandise. It was only after I placed my order, during my follow-up, that I learned of the company's poor record. Still, I placed another order, which I received, and a third, which I received as well. In the process, I also had occasion to e-mail "Ralph" (the owner?) and always received a reply. (However, I should note that I have never been able to contact him by phone. The voice mail box has always been full, except last time, when the recording advised me that the number was disconnected.) I placed a fourth order in March, inquired about it in April, received a reply offering me a substitute product for one of the items on my order. I replied at once requesting more info, and have not had a peep from him since then, despite four follow-up e-mails. I told "Ralph" in a final e-mail to refund the amount charged to my credit card. I also filed a complaint with my credit card company and today received a credit of the full purchase price. I do not know if my credit card company ate that amount, or if they debited "Ralph." I hope the latter is the case, but I doubt it.

I also filed a complaint through the Better Business Bureau, which is pending. In the process, I learned that Clansman Knitwear have had 96 complaints with the BBB in the past 3 years. For a look at this company's record with the BBB, go to the following link:

http://goldengate.bbb.org/WWWRoot/Report.aspx?site=99&bbb=1116&firm=40261

I also have a link to the California Attorney General, which I may yet use. I am not a lawyer but it seems to me that somewhere along the line "Ralph" may have crossed the line from incompetent businessman to con man. It seems to me that taking money in a con is fraud, which I think might just be illegal. Unfortunately, there is probably not much chance of getting the AG or a similar authority to act in such a case, given the small-change amounts involved in each instance.

So what to do? I do not know that "Ralph" is a vendor at the highland games in my home town but if he has been, I'm going to be in touch with the organizers and recommend that he not be given a permit to participate in future. I am also going to look for other sites on the web which deal with this sort of problem, and add posts there. Perhaps if enough of us take the time to turn some administrative screws, we can put a real squeeze on "Ralph," reduce his potential customer base, make him clean up his act. Even if that's wishful thinking, I still intend to keep spreading the bad news.

     
nrabek Posted: Jul 13 '08,  3:30 pm           Reply
Reviews written: 0
Member since: Jul 13, 2008

Post: 193636
RE: Trust

St. Kilda was selling at the Highland Games of Grandfather Mtn NC yesterday. The contact info gave an address in Oakdale, PA. www.stkildausa.com

     
nrabek Posted: Jul 13 '08,  3:34 pm           Reply
Reviews written: 0
Member since: Jul 13, 2008

Post: 193640
RE: Trust

He is still offering the Highlander Package for $549. I asked him where the kilt was made, and he said near Glasgow but was unwilling to identify the location further, and said the kilt would be sent direct within 4 to 5 weeks. I have some numbers, though I don't know if they work.

     
pvreditor Posted: Jul 15 '08,  8:23 pm           Reply
Reviews written: 427
Member since: May 31, 2002

moderator in Home & Garden, Cars, Musical Equipment
Post: 194627
RE: incompetent merchant--or crook?

Quote: allenwh
I placed an order with clansman Knitwear in 2007. When it was slow to arrive, I e-mailed the company, received a response and shortly received the merchandise. It was only after I placed my order, during my follow-up, that I learned of the company's poor record. Still, I placed another order, which I received, and a third, which I received as well. In the process, I also had occasion to e-mail "Ralph" (the owner?) and always received a reply. (However, I should note that I have never been able to contact him by phone. The voice mail box has always been full, except last time, when the recording advised me that the number was disconnected.) I placed a fourth order in March, inquired about it in April, received a reply offering me a substitute product for one of the items on my order. I replied at once requesting more info, and have not had a peep from him since then, despite four follow-up e-mails. I told "Ralph" in a final e-mail to refund the amount charged to my credit card. I also filed a complaint with my credit card company and today received a credit of the full purchase price. I do not know if my credit card company ate that amount, or if they debited "Ralph." I hope the latter is the case, but I doubt it.

As Patty said above, a good way to tell consumers is to review this site here on Epinions. You've left a message in the forums, which is not really considered a review on Epinions. Send a note to Patty (above) asking to have this vendor added to Epinions and then you can do an actual review. More people will read such reviews prior to buying from a company than will see your message here.

Good luck!

--Bob
     
rkhen Posted: Aug 30 '08,  9:53 pm           Reply
Reviews written: 0
Member since: Aug 30, 2008

Post: 200055
Unfortunate reality for Scottish consumers

Very glad to find this site, and pleased to say that for once I did the research before committing to this merchant.

Just want to add that I've been purchasing Scottish merchandise for more than thirty years, and fly-by-night mail order scams are sadly common in this market. (Which is why I check them out on sites like this now before I order.) Although I dodged the bullet this time, I have had experiences with other Scottish-goods merchants that sound just like the posts in this discussion.

So thank God for the Internet, folks, and always check 'em out first.

Best of luck.

     
churchfamily Posted: Sep 08 '08,  8:12 am (Updated: Sep 11 '08,  8:40 am)           Reply
Reviews written: 0
Member since: Sep 8, 2008

Post: 200986
Grandfather Mountain Highland Games

........Edit.......

I guess I let my anger get the better of me. I got scammed about 6 months ago from another company, which was my first time ever. Though I did get my money back, it took some time.

For those who have read what I wrote, I retract my statement. Like I said I let my anger get the better of me.

I got an E-mail reply from St. Kilda about my order. In it he talks about my order and what the delay is. He tried to call me 6-7 weeks ago, but I was in Korea for the whole month so never got the call and I don't have my answering machine working.

After the e-mail he did returned my call to explain the delay and when I should expect my delivery or if I wanted to exchange my order for something else. Seems the number I called did work, just when it's busy with another call it says phone number not in service or something in those regards.

Ralph was very courteous, and I received good customer service, also he seemed very caring about my order, and knew all the detail about it.

In short I should get my order around the end of OCT 08.

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