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First American Home warranty review
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brijenharsha Original Post: Oct 16 '07,  12:41 pm           Reply
Reviews written: 0
Member since: Oct 16, 2007

Post: 155210
First American Home warranty review

Absolutely lousy service. We had this plumbing problem which their plumber could never resolve and the customer service was hopeless as well. We would definitely not continue this service going forward and will try and do more research before we get our next warranty service.

We paid them and also had to call an external plumber to finally resolve the problem on an emergency basis. Absolutely not worth it.

     
jogappa Posted: Jul 02 '08,  4:38 am           Reply
Reviews written: 1
Member since: Jul 2, 2008

Post: 191892
Home Warranty

Similar opinion is shared by few others. More stories about this warranty company can be found here -

http://www.homewarrantyreviews.com/reviews/first-american-home-warranty

     
mrisch Posted: Jul 16 '08,  5:39 am           Reply
Reviews written: 103
Member since: Feb 27, 2000

moderator in Personal Finance
Post: 194680
RE: Home Warranty

Quote: jogappa
Similar opinion is shared by few others. More stories about this warranty company can be found here -

http://www.homewarrantyreviews.com/reviews/first-american-home-warranty

bump
     
extremeezine Posted: Sep 27 '08,  7:28 pm           Reply
Reviews written: 0
Member since: Sep 27, 2008

Post: 203753
First American Home Warranty Rip Off

First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.

Both electricians said the riser (metal pipe) had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary.

First American Home Warranty says it is not normal wear and tear and denied the claim.

After two weeks of jerking us around they leave us holding the bag while they re-define the English language. Normal wear and tear? Why wouldn’t it be normal wear and tear? It’s a thin box of pot metal that’s been exposed to the elements for years. That box is certainly over twenty years old. What’s normal? Should it last a thirty years? Fifty? Perhaps a century?

I'm so steamed at the inconsiderate actions I've been dealing with I actually started a blog dedicated to warning others about this company. I'd mention the link but I'm not sure if that's allowed.

     
scarecrow57489 Posted: Dec 05 '08,  7:10 am (Updated: Dec 05 '08,  7:13 am)           Reply
Reviews written: 0
Member since: Dec 4, 2008

Post: 211479
NATIONAL HOME PROTECTION AWESOME SERVICE

recently purchased a home warranty from this place called national home protection my water heater went out i called in the claims dept and got someone out with in a few hours and it was determined it was not fixable and they replaced it with a new water heater i must say they really do a good job thanks nhp





Paul Montgomery jr.

     
hawkins12 Posted: Dec 09 '08,  7:11 am           Reply
Reviews written: 0
Member since: Dec 9, 2008

Post: 211730
National Home Protection Home Warranty #1!!

National Home Protection is rated #1 in my books. Not only am i entirely satisfied with the company my entire family is. This past thanksgiving weekend i had my family over for a meal from my 3 year old daughter to my 87 year old great grandmother. Thursday night at about 4:30 AM my daughter woke up crying telling me she is freezing. To my luck the time i invite my whole family to come over the damn heater goes out. I called NHP's 24/7 hot line and spoke to a live agent named Susan who helped me through the process, after calling several of the techs in my area i thought there was no hope. At 6:45 AM Friday morning i get a call from Susan saying she has found someone and dispatched them to me for an emergency service. I had a man at my door at approximately 7:30 AM after diagnosing my heating system he called NHP back and asked for the authorization after getting it. He repaired my heater and made this Thanksgiving a wonderful time for me and my family if not for National Home Protection's amazing service it would have been one i would much rather forget. Thank you so much National Home Protection for giving me outstanding service and making my holidays one i will remember forever! EXTREMELY SATISFIED CUSTOMER = )
Johnny Hawkins (Fresno, TX)

     
quoteit Posted: Dec 09 '08,  12:59 pm           Reply
Reviews written: 0
Member since: Oct 10, 2007

Post: 211769
I think somewhat different about this

I have had 3 different home warrantys thru 2 different companies. The first was with AHS and the second and third with First American. AHS was sub par in their communication but through the tactic of pressing them until they got tired of hearing from me, I finally got paid. I have not EVER been able to successfully navigate a claim thru First American. (BTW, I can not really take credit for the pay outs with AHS. I used the tactics that I found at http://homeshieldscam.com/2008/12/media-contact-an-alternative-way-to-resolve-your-claim/ to finally get a response from someone who would listen. Amazing what happens when you scream loud enough!!!

     
quoteit Posted: Dec 09 '08,  1:03 pm           Reply
Reviews written: 0
Member since: Oct 10, 2007

Post: 211772
I think somewhat different about this

I have had 3 different home warrantys thru 2 different companies. The first was with AHS and the second and third with First American. AHS was sub par in their communication but through the tactic of pressing them until they got tired of hearing from me, I finally got paid. I have not EVER been able to successfully navigate a claim thru First American. (BTW, I can not really take credit for the pay outs with AHS. I used the tactics that I found at http://homeshieldscam.com/2008/12/media-contact-an-alternative-way-to-resolve-your-claim/Media Contact Tactics to finally get a response from someone who would listen. Amazing what happens when you scream loud enough!!!

     
scarecrow57489 Posted: Dec 10 '08,  9:05 am           Reply
Reviews written: 0
Member since: Dec 4, 2008

Post: 211836
NATIONAL HOME PROTECTION

GREAT CHRISTMAS GIFT FOR FAMILY AND FRIENDS GOT IT LAST YEAR FROM MY IN LAWS AND TRUST ME YOU WILL USE IT MY PLUMBING SYSTEM BURSTED IN THE MIDDLE OF THE NIGHT AND GOT SOMEONE OUT IN A FEW HOURS TO FIX THE PROBLEM

     
mstrong007 Posted: Dec 10 '08,  9:13 am           Reply
Reviews written: 0
Member since: Dec 10, 2008

Post: 211837
RE: NATIONAL HOME PROTECTION

NATIONAL HOME PROTECTION IS #1 IN HOME WARRANTY COVERAGE! I too have and NHP home warranty and they really are great! National Home Protection helped me is so many ways. NHP fixed by washer, dryer, and refrigerator all on one service call. If you ask me, National Home Protection is the best home warranty in the industry. Thanks NHP for the great warranty service!

     
scarecrow57489 Posted: Dec 12 '08,  7:07 am           Reply
Reviews written: 0
Member since: Dec 4, 2008

Post: 212015
NHP#1

ITS GOOD TO KNOW THAT NATIONAL HOME PROTECTION IS ON YOUR SIDE WHEN YOU NEED THEM. I READ ABOUT NUMEROUS HOME WARRANTY COMPANY'S THAT THEY DON'T HONOR CLAIMS AND GO AROUND THE PROBLEM JUST NOT TO PAY FOR CLAIMS. BUT WHEN IT COME TO NHP THEY ARE A SOLID COMPANY TO WORK WITH SO IF YOUR LOOKING FOR A GOOD HOME WARRANTY COMPANY NHP IS THE ONE TO CHOOSE

     
ashishkhera Posted: Dec 12 '08,  8:58 am           Reply
Reviews written: 0
Member since: Dec 12, 2008

Post: 212019
Is it just me

Is it just me or does this National Home Protection guy seem to be a huge spam artist. 4 glowing reviews, all with members who have just signed on??

come on. please.

     
nhpvictim2 Posted: Dec 30 '08,  2:13 am (Updated: Dec 30 '08,  2:18 am)           Reply
Reviews written: 0
Member since: Dec 30, 2008

Post: 213085
DON'T BE FOOLED BY NHP EMPLOYEES POSTINGS

NHP WAS RAN OUT OF NEW JERSEY FOR FRAUD, AND IS CURRENTLY UNDER INVESTIGATION IN NEW YORK. THEY HAVE A HORRIBLE BBB RECORD, AND IF YOU CHECK THE INTERNET YOU WILL DISCOVER HUNDREDS OF RIPPED OFF CUSTOMERS. DON'T TAKE MY WORD JUST CHECK THEM OUT, YOU WILL DISCOVER ALL THEIR POSITIVE REVEIWS ARE FROM THERE SALES OFFICE TRYING TO CREATE NEW BUSINESS SINCE THEY HAVE NO CUSTOMERS THAT RENEW THEIR CONTRACTS.AND WHEN YOU SIGN UP WITH THESE CROOKS FORGET ABOUT TRYING TO CANCEL, OR REC THEIR HOME DEPOT GIFT CARD. IT WILL NEVER HAPPEN!

     
nhpvictim2 Posted: Dec 30 '08,  2:31 am           Reply
Reviews written: 0
Member since: Dec 30, 2008

Post: 213088
HERE'S MORE ABOUT NHP

Warranty firm probed for fraud
by Sam Ali/The Star-Ledger
Tuesday April 01, 2008, 6:42 AM

Law enforcement officials are investigating an Oakhurst company that sold home warranties for allegedly taking money from consumers and then refusing to honor the agreements.
United Home Warranty, which has disconnected its phones, taken down its Web site and left no forwarding address, has vanished, leaving an unknown number of policyholders holding worthless home warranties, authorities said.

Efforts to reach officials with the company failed. One executive, identified by law enforcement officials, hung up when reached by phone.
Mike Utley, a homeowner in Dublin, Ohio, said he came across United Home Warranty over the internet. But soon after buying two separate one-year home warranties last year, he could not reach the company.
"United Home Warranty contracted with me for two years of service and then rejected my first service request for a faulty freezer," he said. "I called and sent e-mails requesting service and got no response."
In April, he wrote a letter to the head of customer service whose name appeared on his contract, "Mr. Kyle Matthews," but the letter was returned unopened, five months later.
Home warranties have been gaining in popularity with both home sellers and buyers in recent years. Warranties provided by companies such as industry leader American Home Shield, typically provide service, repair or even replacement on a home's major systems and appliances.
The average cost for a 12-month contract runs from $350 to 500 and typically cover items such as heating systems, interior plumbing, electrical systems, water heaters, dishwashers and garbage disposals. While legitimate companies have many satisfied customers, the largely unregulated industry has also been the focus of complaints about poor service.
Mike Frosch, president of Chicago-based of the home warranty division of the Warranty Group said it's unfortunate that a few unscrupulous providers are tarnishing the entire industry. Warranty Group, owned by the Canadian company Onex, is one of the leading warranty providers, serving 33 countries.
"Home warranties are an incredible bargain for consumers," he said. "It gives you peace of mind if you are buying a home, but its important to do some research."
Frosch said the Warranty Group's contracts are underwritten by its property and casualty insurance carrier, the Virginia Surety Company.
"It makes a difference," Frosch said. "It's not just a blank home warranty company making a promise. There is an insurance company backing the guarantee. It's important to know who is backing up the program."
Not every company is as forthcoming.
According to information on the Better Business Bureau website, United Home Warranty "is no longer in business."
"The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company," the website said. "The BBB's mail to this company has been returned as undeliverable."
The New Jersey Division of Consumer Affairs said it has received a number of complaints from consumers about United Home Warranty and has determined the company is now operating out of New York City under a new name -- National Home Protection, according to spokesman Jeff Lamb. Complaints are now referred to the New York State Attorney General's Office, he said.
Department of State records in New York list United Home Warranty's address

     
nhpvictim2 Posted: Dec 30 '08,  2:38 am (Updated: Dec 30 '08,  2:39 am)           Reply
Reviews written: 0
Member since: Dec 30, 2008

Post: 213089
CONTINUE OF NHP FROM ABOVE

42 W. 38th St., Suite 800, New York. Corporate records show the business is licensed to David Seruya, an Oakhurst resident.
National Home Protection also lists its address as 42 W. 38th St., Suite 800. Records show that both businesses are licensed to David Seruya.
Reached on his cell phone, Seruya refused to answer questions about the companies and abruptly hung up the phone. He also deleted his Facebook account, which featured pictures of himself and his bikini-clad wife after The Star-Ledger sent him e-mails through the website asking him about the home warranty businesses.
"We know (David Seruya) exists, and we know he is connected to these businesses," said Lt. Steven Peters of the Ocean Township Police Criminal Investigation Bureau.
Peters has been investigating United Home Warranty since September after the FBI's Internet Crime Complaint Center alerted local police about complaints lodged against company. ¶
Some consumers said they were offered Home Depot gift cards worth $50 to buy warranties from United Home Warranty and National Home Protection.
Jennifer King, a spokesperson for Home Depot's northern division said that United Home Warranty and National Home Protection are "in no way connected with Home Depot."
"We take direct action to stop scams that blatantly display the Home Depot logo or name and follow up on complaints of misrepresentation concerning the company" King said.
Elvin Frost, a Randolph resident, said he was cheated by National Home Protection after his boiler failed on April 19, 2007. He said telephone operators sometimes answered the phone "United Home Warranty."
"For about 2 -3 weeks, they were working on getting it approved, but always came up with reasons it wouldn't be covered," Frost said.
During that time, the temperature in his home dipped to 60 degrees, and Frost said he eventually had to foot the $4,000 to replace his own furnace.
"They asked for maintenance records, which I supplied," he said. "They wanted clarification on a problem that occurred, which I supplied. They even spoke with my father, who owns his own licensed plumbing company and who did a repair on my boiler, a few questions regarding the installation. NHP still refused to replace my boiler."


     
dongreen41 Posted: Jan 19 '09,  12:39 pm           Reply
Reviews written: 0
Member since: Jan 19, 2009

Post: 215118
The Heat is Off

Don and Barbara - Valley Village CA
12/19/08 - No Central heat. 1st American, sent contractor the same day. Needed part.
12-22 thru 12-29-08 Many calls (1-1/2 hour on hold) to find out 1st Am will get part.
1/5/09 - 45 minute wai. Part not ordered. E-mailed media relations. Got contact number for "managment".
1/6/09 - Contact promises call back after checks with purchasing/contractor. No call.
1/7/09 - Multiple calls yield info that part is found back East an will be send in 3-5 busiiness days. Promised to check on possibility of faster shipping and call back. He didn't. 1/12/09 - Contact says part should be at Kravets Co., that he would check with them and purchasing, track the part down and call back. No call back. 3:00PM called Kravets who say "no part" and no contact from 1st Am.
1/13/09. - Left message at 1st AM about part status. No response.
1/4/09 10:15AM Left message with phone number and e-mail address. 2:15 P.M. Send another e-mail to media relations with "no progress" report.
1/15/09 - E-mail from 1st Am, apologizing for delays or inconvenience. Part is "due to arrive today" and a request to track the part was "in the works". No other contact.
1/16/09 - Kravets Co. says no part and no contact from 1st Am.

Calls/e-mails to 1st Am/Kravets - 27.
Calls answered - 12.
Wait time on hold - 2 hours 15 minutes.
1st Am promises of callback/action - 10.
Actions or calls back - 1, (sent contrator on day 1).
Time to fix a name brand heater - 1 MONTH and counting.

     
inusa70 Posted: Jan 30 '09,  10:30 am (Updated: Jan 31 '09,  11:41 am)           Reply
Reviews written: 0
Member since: Jan 30, 2009

Post: 216613
Unspeakable……

On January 16, when I got up from bead at 5AM, I knew something was terribly wrong-the home was freezing. Inside temperature was 42 as outside it was below Zero. My gas heater failed. I immediately called American Home Warranty Corporation whom I am dutifully paying over six months. I waited for few minutes, without any response. Then I tried online and registered the fault. I called once again the Corporation and after a long wait, got hold off a representative and told him the emergency situation. He upgraded my complaint to “Emergency” and said somebody will get back to me within 4 hours with the details of the assigned contractor. My wife covered kids with heating pad and waited for the “CALL”. Even after 4 hours nothing happened and no calls. So we called them and they said they are still locating the contractor. Outside temperature was sill bad and the house was freezing. My kids who are in the elementary school were sent to school. We called them every hour and they kept on giving us the same answer. We did not have any spare heaters and the house was dangerously cold. Evening kids were back from school and inside all were shivering. But, the Corporation gave us the same answer- still looking. At around 8 PM we called them again and they said they could not find a contractor- so we have to find one and they will get me the money back. It was a long weekend as Monday was a holiday. I tried many mechanics and most of them unavailable as it was late and others said they could attend on Tuesday. Since the house was dangerous to dwell, I moved my family out of the house to relatives home.
Saturday I came home and luckly got hold of a known contractor who came in by Saturday evening. By the time, everything was frozen in the house including the fuel lines. Though he managed to get the heater running, the home was not functional as the lines were frozen. They had to come back on Sunday to fix everything which caused me over $800 as charges. All these time, Corporation did not bother to even give a courtesy call. I faxed them the bills and they say that I will get my money back……unbelievable.

     
jimp1675 Posted: Feb 06 '09,  8:20 am           Reply
Reviews written: 0
Member since: Feb 6, 2009

Post: 217388
Unspeakable, agreed

I could not agree more. My Heater just went out, and after an hour and 30 minutes on the phone trying to reach a rep, they hung up on me. The second time was better. Only 20 minutes on hold till i got hung up on. This is criminal. I finally got a rep on the line. Supposedly a service tech will be out today to repair, but I am not holding my breath. Research this company carefully before you buy a warranty from them! Some good resources that I found today while browsing while on hold...

BBB: www.bbb.com
HomeshieldScam.com (Great checklist on making a claim)

Do your research!!!

     
timothy39js Posted: Feb 13 '09,  5:18 pm           Reply
Reviews written: 0
Member since: Feb 13, 2009

Post: 218016
The First American Home Warranty Plan is under investigation by a law firm

I just found that a law firm that is currently investigating the home warranty plans of First American Home for potential consumer claims for wrongfully denying consumer claims!

The law firm said that they want to talk to both consumers who have purchased First American Home Warranty Co.'s home warranty plans and independent contractors who used to work for First American Home Warranty Co.

If you are interested email me and I can get you in touch with them: timothyjs39 AT gmail.com

     
allisonthemom Posted: Aug 17 '09,  5:08 am           Reply
Reviews written: 0
Member since: Aug 17, 2009

Post: 233591
First American Home Buyers "Protection" Corporation are SCAM ARTISTS!

First American Home Buyer's "Protection" Corporation / First American Home Warranty are scam artists. I wish I'd gone with Old Republic. We have them for our other house and they've been great. The only reason we didn't use them this time is that First American gave me a hard sell, had lower fees for a duplex than did OR, and gave me a discount b/c we'd installed new central a/c (under the installer's warranty).

They have been horrible from the start - not faxing the invoice to my title company so that the policy could get started, making me wait 8 hours for a customer rep call-back on a major plumbing emergency. The actual plumber didn't call till at least 24 hours after THAT call. I had another licensed plumber there when the rep called (I'd called him b/c we know he's highly skilled and honest and I'd forgotten that the issue might have been covered by the warranty). I explained to the rep this could not wait and said could they reimburse me if I paid the guy who was there at that point. They said absolutely not (OR would've done this - have done it in the past).

I said in that case I wanted to cancel my policy. They said they wouldn't let me!!!!!!!! I asked to speak to a supervisor, and the guy said he WAS a supervisor and actually laughed at me! I'd had it only a week or 2 at that point and they'd told me in their sales pitch there was a 30-day no-questions-asked cancellation period.

They've already collected their 2nd payment from my credit card (3 weeks after the initial payment!). I've closed my credit card to prevent them from stealing any more money. I'm going through the BBB and fighting them.

They are truly scam artists. STAY AWAY FROM THEM!!!!

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