We have made over 40 calls, and are looking at another weekend without air conditioning, our house is 97 degrees in the daytime and 87 at night.

There is no cross-breeze in the house, so opening the windows is pointless.

We can not open the refrigerator like normal people because every thing starts to thaw upon hitting the air.

Two of my pet rabbits have had heat stroke.

We have a window a/c unit placed in our kitchen where we all sleep now.

I'm afraid to open my electric bill since that little window unit has been running nonstop.

I DO NOT THINK WE WILL RENEW OUR
FIRST AMERICAN HOME BUYERS PROTECTION PLAN.

We have lived in our home a year come September and began receiving renewal notices from First American.
3 or 4 days later our a/c stops cooling.

Fri.7/29/05, phone call to First American.
No call back.

Mon.8/1/05 I call again, FA says they've faxed the tech, but will re-fax, they give me the number, I call, the a/c company states no fax has been received. This goes on back and forth till Tues. It is 94 degrees in my house.

Tues.8/02/05, tech comes out says there is a leak, fills the tank, fixes the leak, takes my check and leaves.

Wed.8/03/05, a/c stops cooling again, I call FA, they say they will fax a re-dispatch.

Thurs.8/04/05, no appointment is scheduled, I call the a/c tech, he says no fax received, call FA, they send the fax again, Call tech, no fax received....this goes on till the FOLLOWING THURSDAY AFTERNOON.

Thurs.8/11/05, I give up on having a working a/c for the weekend, but he shows up at 4:45 P.M. Says it's maintenance. The coils must be cleaned, we clean them.

Sat.8/13/05 call back, they say a different repair service will be contacting us.

Sun.8/14/05 The new a/c repair schedules an appointment for the next day.

Mon.8/15/05 The tech arrives at 5:00 P.M.
Says the coils are clean, unit has a leak, and fills the tank. Also states their may be another leak in the inside unit. we will see he says.

Tues.8/16/05 A/C stops cooling. Call First American who now says we have to wait on a faxed report from the second tech who came out.

Thurs.8/18/05 !!!!3 weeks have gone by!!!
No report has been received as of yet.

They say if the report isn't received by tomorrow then they will send yet another technician, which probably won't come out till Tuesday.
What are we paying for?!?

Unfortunately, this type of unacceptable nightmare seems to be the norm. For other posts (including my own) about this company, go to the following link:

http://www.epinions.com/msg/show_~threads/cat_id_~24/id_~2169/forum_id_~34/pp_~1

I also have a major ongoing fight with F/A.
This is a rental property and I am the mamanger here
the waranty was purchased wehen the property was sold on July 1,05.. Sept .1,05 My a/c unit went out.called the property owner who called F/A and they told him someone would be sent right out,monday noone had shown up so he turned matters over to me,i called them and was informed that since it was a holiday weekend i would have to wait
their technicians have 24/28 hours to respond,asked them to try to hurry i have a 3 year old here,its phoenix and its over 110 in my house.
Got the call from their contractor on Sept.7 to set up an appointment for the 9th.the tech arives is on the roof 15 minutes and informs e that theres a "leak" and tat he cannot fix it
it will be about 2 weeks before the warranty company will even authorize replacement of the unit because they want to try to find parts first.
I called F/A and informed them of the situation and was advised that it has to go through the authorization department,and n i could not speak to anyone in that department because they "don't speak with homeowners",
I called twice a week trying to get information and resolution and was blown off for 3 weeks.
FINALLY on Sept 20th the contractor installed the new heat pump,the next day the a/c went out again.
I called the company immediately and informed them of the trouble and that their "new" heat pump was not working,they have to fax the contractor that installed it at an additional 319.00 above the warranty,and have them come back to check it out,again i advised them its over 100 degrees in here and i have a small child in my home,and got blown off again with the 24/28 hours.
On Sept.32,05 the contractor sent someopne out and the man told me that there was a bed "defrosting board" and that he had spliced the wires together to make the a/c function.
i got F/A on the phone and they asked for the tech to speak with the authorization department so they could see if anything else could be done,he refused,so we are back to the faxing again.
Again i called 2 times a week to see what was going on,now i have an a/c that is functioning but have wires spliced together ,fire hazard? on my roof,and still no word back form the warranty co.they just keep telling me that they are trying to contact the contractor.
Contacted an attorney today,who advised me to call F/A back and inform them that he has advised me to file a complaint with the arizona board of insurance,which by the way they are not registered with,and that they are to fix this problem correctly immediately.
So i called them and advised them of my conversation with the attorney ,they put me on hold then when they came back on the line advised me thta the part needed was on back order anf that it will be another week possible 2 before hte contractor receives the part andd then 24/48 hours before it is installed.
Now i dont know about anyone else..but the property owner here is a first time buyer who basicaly got "stuck' with this company because it was part of the sale,and the seller was also forced into using this company by the realator in order to complete the sale.
I still have no idea when this will be resolved and i am filing with the insurance board in Az today.
here is the link for the Arizona Insurance Board for anyone who would like it.
http://www.azinsurance.gov

I know there is some negative press on 1st American Home Buyers on this board, but I have had a very positive experience...enough so that I would like to post in response so others can see that things sometimes do work out in a positive manner.

Sequence of Events:

May 2005: Purchased a home, bought 1st Am. 1 year standard policy

July 2005: Moved in. House had a Sub-Zero model 211 built-in refrigerator manufactured in 1986

September 2005: Fridge dies, call 1st Am.
a) sent out repairman, compressor determined dead. recommended to 1st Am. they replace it.
b) 1st Am. decides instead to fix it (replace compressor)
c) Weeks go by, I have trouble getting the repairman to the house -- I call 1st Am. and complain about repairman.
d) 2 days later, new repairman from different business shows up. He declares fridge dead -- tells 1st Am. that he can fix it, but it's lifecycle is over, and it will need continual repairs.
e) Week or two goes by, we keep calling 1st Am. to find out status.

At this point I am a bit worried. It is a built-in and the dimensions for the Sub-Zero are very specific, and my cabinets are built around it. If they send me a fridge with different dimensions, I would have to rebuild the cabinetry at my own cost. It could end up costing me a good deal. I read the fine print. It says they have to match the "features and capacity" but not the "manufacturer or dimensions". A quick scan on the Internet shows that only Sub-Zero makes a model that is an exact replica (model 611) of this model...the catch is: it costs ~$5,000. I am leery that 1st Am. will give us a sub-par fridge that won't fit, and I'll have to rebuild all the cabinets.

f) Call 1st Am. -- they have approved a replacement and it is the Sub-Zero model 611!
g) A check is in our mailbox within 4 days.
h) We buy the fridge..the cost covers everything including delivery, installation, and removal of the old fridge.

Sometimes things work out. I am pretty pleased with 1st Am. It wasn't a *fast* process, but it paid out, and the people on the phone were always very pleasant.

Based on this, I would definitely recommend 1st Am. for future home buyers.

Good luck!

Better choose American Home Shield if you want a real warrantee. First American is what you choose if you have money to throw around, and want to spend countless hours on the phone with a rude customer service rep.
They continue to use dishonest plumbers even though I have escalated through their organization. The plumber comes out to work on a leak, clogged drain, leaves the snake in his truck and claims that the plumbing needs to be replaced, replumbed and offers to give an estimate. Never attempts to clear the clog or fix the leak. I get estimates from other plumbers, because I took the F/A plumber's word for it and hope someone can do it for less than $700, and turns out, it is always a quick fix, something that say a "snake" was able to dislodge. The plumbing was fine. The warrantee company needs new pipes, not my house. It is disgusting. I have American Home Shield on another property and have never had an issue. I hope I can help someone else avoid this expensive nightmare.

We recieved a warranty with First American when we purchased our house this past summer. We had a problem with our heat pump this week. When I called and told them it was making a very loud noise, I was told they don't cover noises, it has to be not working for them to send a tech. So in other words, let you unit burn up, then they can claim you didn't maintain it and they won't cover it. I feel this company is a scam.

My experience with First American Home Warranty has been a nightmare. For almost three weeks now I've been calling as our oven went out a week before Thanksgiving. They sent a tech out and he looked at it and determined that the heating element was not working. Also the clock was no longer working which meant that the self-cleaning portion would not work either. He left (this was on a Wednesday) and we didn't hear anything by Friday afternoon so thought I'd call & see what was happening as I'd hoped to have the oven working for Thanksgiving the following week. I called the appliance company and they said that the warranty company was working on it. I then called the warranty company (First American) and they said that the appliance company was searching for parts. Back & forth, back & forth. They both searched until the following Monday after Thanksgiving and then the tech came back out because he needed pictures (they were going to search that way--oh, he didn't take pictures either he got the model #'s). I've made phone calls to First American continually and left messages on Supervisors phones, Managers phones and received no phone calls back. I finally have been working with one of their customer service reps who will actually call you back when you leave a voice mail...I truly believe she's even fed up with it. I told her that I am going to the Newspaper and the Better Business Bureau with this. I'm also going to search on-line for the name of the CEO of the company as I've documented all calls, including extensions of people I've left voice mails for and not received any return call and I'll be sending a letter to them. She has said that they have found someone who can rebuild the clock and has the heating element and that it will be between 10 & 15 business days to get completed...I'll be lucky if I have an oven for the holidays:( I think First American is a scam as someone else in the postings has said. First American should not get away with treating customers like this. Each year I receive renewal after renewal..as we've had them for 10 years...and not had to use them other than an air conditioner which took numerous techs repairing it before they finally gave up on it....it was a nightmare too....the old saying "fool me once shame on you, fool me twice shame on me." I've learned...I'm not giving them a 3rd chance.

I, sadly, second all of the negative opinions. I won't belabour you all with the details so here it is in a nutshell: we received a First American home warranty when we purchased our home. We had 3 issues our first year - none of them were handled to my satisfaction if they were handled at all. Twice I stopped the call after a long period of time of no respoonse and paid my own hired contractor whom I trust out of pocket. I let the policy run out but was talked into renewing with the guarantee that the company was aware of the issues that I had had and promised no repeat performance. Well, I'm 2 months into my renewal and I am going to cancel the policy at - I don't care what cost. I am currently looking for a new provider. I WOULD NOT RECOMMEND FIRST AMERICAN!

First american is the absolute worst insurance provider.
They are very prompt when sending you mail to renew contract.
We wanted our A/C looked at as it was not cooling well.
They sent HousePro technician for the job. This guy wnated to scalp me for money from the first moment. After an argument about the service, this guy took his "visitation" fee and left without doing anything. He went back and reported that this condominium has mould and asbestos etc., to the insurance company. Now they refuse to send anyone for followup untile we get a certificate that theis unit is free of mould and asbestos. the management company says that there is absolutely no asbestos in this complex as it was built in 1985.
How does one take action against this atrocious behaviour by an insurance company?
It makes me sick how arrogant and disgusting their customer service reps can be.

Two days before Christmas we received a visit from a plumber sent out by First American. We knew, for some reason, when we took a shower, water was leaking onto the bathroom floor and through the wall into the carpet in another room. A week after first reporting this to First American, a plumber came. He walked in the house, "eyeballed" the bathroom and the carpet. He touched nothing. He unscrewed nothing. He fixed nothing. He declared that our drainage pipe was broken under the house. We would have to remove the wood panelling from the room with the carpet, detach and roll up the carpet, and he would be back to tear a hole in the wall and would be jackhammering the floor. The cost would be approximately $2,500 to $3,000, of which First American would pick up $500. We would be responsible for repairing the wall and relaying the carpet, although he would put cement back into the foundation. We told him we had no intention of doing this sort of thing before Christmas, so we paid him the $55 service call and told him we would follow up later. He told us our time was limited and the claim would be void if we waited very long, although he didn't specify how long it would be before our claim was nullified. We immediately called First American and asked for a second opinion. They refused a second opinion on the grounds that our claim had been "approved." If we wanted a second opinion, we would have to get it ourselves. And so we did. We called a friend who is a plumber. He came over immediately and checked out the situation. It turns out we had loose grout in a couple of place, some caulk missing, and some sort of caulk in the drain that was completely absent. He wanted to do it for free, but when pushed he said to give him $50. We wrote him a check for $100. Since yesterday, we have had 6 showers and/or baths and not a drop of water ended up where it was not supposed to be. First American, the plumbing company, and the Insurance Commission will all be getting greetings and salutations from us.

I've been a customer for 4 years (don't I look stupid) however, I've never used them for anything major so it didn't seem like they were that bad. I did get rude customer service reps on the phone, but I dealt with it. Then came this issue. This isn't even a major problem, but my ceiling fan went out. They sent out their electrical company to fix it, but when he got there, he said the fan was dead and it needed to be replaced AND he actually broke the glass around the light. (I don't blame him though, it was an accident and First American is going to replace the fan anyway, right??) WELL, the guy tells me that he has a First American fan, but it's just a basic fan. I have a 1.5 million dollar home and a basic fan is not going to make my wife happy. He said the First American will offer me a cash out for my current fan, since I didn't like the F/A Fan. Well I called F/A and after days of them saying, they need more information on the previous fan, they finally offer me their "cash out". IT WAS $100.00 (mind you I already paid $45.00 for the guy to tell me I need to replace the current fan). I almost flipped. I priced fans and the one I have is probably a $250 fan, but the one I want is probably $350.00. Now I don't expect F/A to pay for the new one I want, but I also don't expect a slap in the face offer I got. I keep getting these minimum wage "supervisors" on the phone, who have about as much power to make a decision as a infant, telling me that's all F/A can offer. Well, they are losing a customer this year and the money I would have spent on renewing, is the money I'm spending on my fan. SCREW F/A they are a RIP OFF and should NEVER BE TRUSTED!!! They ALWAYS want to replace things with "LIKE ITEMS". Well if your Lexus breaks down, a pinto has 4 wheels and an engine, F/A would make the swap!! THEY ARE A JOKE!!

P.S. They are good at one thing, sending renewal notices. I think I've received about 4 of them and I'm still a month and a half from renewing.

HORRIBLE COMPANY WHO'S BOSS' HIDE BEHIND A WALL TO NOT FACE THE PUBLIC!! NO WAY TO DO BUSINESS!!! THAT'S A SIGN RIGHT THERE!!!

Another First American victim.

This past summer, after buying our new house, we noticed a smell of gas in the kitchen. The gas co. came out right away, and it took the guy about 4 minutes to identify a faulty part on our range.

I called FA and told them what the gas co. tech had said. They sent out their guy (while I was at work, my wife was home). He tightened the connection and said everything was fine. Instead of using a "sniffer" (the machine that detects gas leaks) he verified the problem was fixed by smelling the area and declaring it "fine."

Guess what? The gas continued to leak. FA took days to send out another repairman (while GAS is LEAKING, mind you; although, we did get smart and turn it off at the wall valve). This second repairman, using the correct equipment, ascertained that, surprise! the SAME part on the range that the gas co. guy had identified was the problem. Of course, he didn't have the part, and it would take WEEKS to order it.

Thankfully, our realtor had been checking in to see how we liked the house. When we told him our story of woe, he personally obtained the part from an appliance repair shop and brought it over with someone to install it. Thus, we had paid 2 X $45 in service calls, only to have our bleeping REALTOR get the repair done!

Recently, an electrical problem occurred. When the repairman came out, he looked at the junction box for about 10 seconds and said he couldn't fix it because the wiring was done improperly (which I believe to be true.) I refused to pay another service fee for another complete lack of service. If I had paid, we'd be up to $135 for absolutely nothing!

The bill from FA arrived yesterday; when I called today they refused to remove the charge. I was told that if I dont' pay they'll put a "red flag" on my account and no further service will be provided until I paid.

As if I am EVER going to call FA again!

Overall, its just not worth the hassle they put you through if you need to make a claim. I got a First American Home Warranty with the purchase of our house last year. We made two claims last year and it took FOREVER for them to respond. If you currently have a warranty with them I suggest that you call them every half hour and right down EXACTLY what they say cause believe me they right down EVERYTHING you say.

As for my latest travesty, two days after I renewed my contract (my wife insisted) our 20 year old water heater crapped out (on a Friday afternoon). I called and called and called.. Finaly ON WEDNESDAY night a technician comes out to tell me I need a new hot water heater...

Long story short: took a week to get new heater installed and the technician dinged me $50 for a new gas valve, $60 for flexable water hookups and $50 service fee. He wanted to charge me $50 to haul away the old one but I said no thanks. I had to agree to pay the extras cause I wanted some hot water pronto..

So now I am fighting them for the fifty bucks for the gas valve and my "policy" clearly says its covered. They claim the gas valve was an "upgrade" and therefore not covered..


Am I being picky? It may sound like it but believe me, it has been incredably frustrating and I urge you not to give them your money. I will not be renewing my "policy"..

To cut a long story short, they sent out a technician to fix our free standing heater in vain....

The guy called our heater "a small gas fireplace" and then said that he doesn't deal with them plus that our contract with First American Home Buyers Protection doesn't cover small gas fire places.

So American Home Buyers Protection ended up: 1) wasting my precious time, 2) not fixing the heater and 3)having the nerve to bill me a 45$ call out fee... Do you need to need read more? They are SHAMELESS CROOKS @4%5&*!@%

Thanks for reading my posting, I hope it'll save you some trouble....

I called First american to report that I had a hot water slab leak. They sent their tech out 2 days later, and he confirmed my suspicion in about 2 minutes. Basically, I paid him $55 to tell me what I already knew. He quoted me a repair price of $1600, of which First American would pay $500. I decided to shop around and got free estimates from numerous plumbers, all of which were significantly lower than First American's contractor. When I called FA, they told me they would have to cash me out at $450 if I didn't use their contractor, $500 if I did. I chose the $450. They said a check would be mailed. I chose a contractor and had the work done. A week later I called FA because I hadn't gotten my check yet. The rep I spoke with told me the check was mailed a week ago and put me on hold. I was on hold for over 10 minutes, and then the call disconnected. I called back and spoke with someone else. This rep told me the check wasn't mailed yet, but would be mailed that day. I asked her to overnight it, but she said she couldn't, so I asked for a supervisor. She transferred me to her supervisor's voicemail, and I left a message. Several hours later, I called again and asked for a supervisor. At first, the rep wouldn't let me talk to his supervisor. I explained the whole situation and asked for a check to be overnighted. He told me that his supervisor said she wouldn't overnight the check. I then asked again to speak with his supervisor, so he finally transferred me to her. She was the rudest woman I have ever spoken with in my life! She proceeded to tell me that FA would not overnight the check because they were not at fault. They had no record of my call requesting it. She actually said it was my fault! I wondered how that could be possible, especially since one rep told me that the check had already been mailed. Assuming that information was a lie, I asked how the rep's inability to keep accurate call logs could be my fault. I even told her that I was looking at my phonebill and gave her the exact date and time of the call in which I requested the check. She responded with nothing but a rude attitude and said the only thing she would do was mail out a check. It's been over a week now, and I still don't have my check. I'll have to call them again tonight.

SCAM!!!!! These people really, really suck. Last Friday my wife came home to a flooded home, and reported this to American Home Buyers protection. Their first delaying tactics were that this would take 3 hours. After 3 hours, they "forgot" to mark this as urgent, it would take another 3 hours. After that, it was apparently too late to do anything. Saturday morning, they kind of lost things again. Saturday late afternoon they'd still not returned saturday early afternoon's call. I got hold of them late saturday, they said they couldn't help & to get a local company and then reimburse us but make sure that the company rung them for approval - but this would merely be a formality, and approval would be immediate. We FINALLY managed to find a company that would come out on Sunday (it was too late saturday). They're here now. The guy's been on the phone with these scamsters, and the "approval" is now at the point where they wont' give it, because it is above what they're allowed to approve. I asked for their supervisor, and have not been on hold for 30 minutes - they're not intending to put me through to anybody, I'm on a "forever" hold. They have to wait for "upper management" - and no one is available until an undefined date and time. This insurance is starting to stink like a serious scam, and the techniques they're using are very obvious delaying tactics. This is not the first problem we've had with them, they SUCK. DO NOT USE THIS CROWD - TRY ANYBODY ELSE FIRST.

Add me to the list too.

I just bought a nice little 5 bedroom house and within a month we started having the breaker switches trip. Even when you plug in a small appliance it will trip. I called FA and they sent out a tech who looked at both the breaker box in the basement and the one in the kitchen and said they were both bad. These were the original breaker boxes for the house. He said the breaker boxes needed replaced and the wiring was all frayed and needed fixed. FA declined the claim because they said it was bad instalation. These are the original wiring, granted the home was built in 1952, and some work on them has been done over the years (as i was told) but this wiring was not previously installed. FA sent another tech out who spent more time looking at the issue.

He concluded that it was bad but not due to previous inept installation. FA took more than a week to review it, denied it again but never called us. It took me calling to find out that they are scam artists. I immediatly cancelled and now I am being screwed on the refund money. I will never get another home warranty again. I believe them all to be scams

This company stinks! I also got the warranty when I bought my house - I have contacted them about 3 different problems and each time they send out techs that are totally unqualified - the last has to be the winner! My pool heater was giving me problems - call 1st American - tech want to trash the whole heater and sell me a new one! Have an appointment with an attorney today!

In June 04 I got FA warranty and had only a few problems over the next year.
toilet started leaking and a plumber was sent out. he fixed something that was expensive ($150-200)and left. a few days later it was still leaking so another guy came out and said the first guy lied to us and that all we had was a cracked seal that cost $15. no more problems with the toilet.
few weeks later disposol in kitchen went out. took 3 service calls to fix that one. then nothing happened for a while so when it came time to renew i did.
immediately afterwards the AC went out (this is late june 05). called that day to get it fixed. tech came out in the first few days of july and fixed it. the next day it stopped working. so we called again. a day later he came back out and fixed it again. same thing happend. that went on for all of july probably 5 visits from techs. in august it was "fixed" 5 or 6 times. september meant 7 or 8 calls with each one not working for more than a day or two.
one tech had the nerve to tell us that when it stopped working we had to crawl into the attic to throw a breaker and let it cool off for several hours then turn it back on. early october was still hot (we live in Texas) so we called a few more times and by the end of october when it started to cool off it looked like it was working (had been working for several days at that point). then we turned it off to save energy and didnt turn it back on till april.
it worked for 1 day then stopped. we called the next day and FA said that since we had paid them 7 times last year for the same problem they would just send someone to replace it. when the guy finally came over he said he didnt know anything about replacing it he was just told to service it. he told us he would call back in a day or 2 to get the details ironed out. it took over a week and a few more calls to FA to finally get things going. when the tech came out to replace the unit he said there was a problem and that the wrong type of unit had been ordered and he couldnt replace our old one with the new one. it took another several weeks to get FA to tell us what was going on. we had to see if they could find replacement parts before they could replace the whole unit because we still had a freon unit.
2 weeks later they came with our new unit and installed it. only for it to not work immediately upon being hooked up. (to his credit the guy that did the install did everything he could think of to fix it, but he was an istaller not a maintenance guy). the next day we had a guy out to fix it. he said there was a wiring problem with the inside unit and he took care of it. the next day it went out again. he has been by 2 times since then and said that we are now waiting on replacement parts for the inside unit, but that FA would never approve of getting a new inside unit.
all this time we have been plaqued with the same problems as other homeowners. faxes not being sent from FA to the service people (or the other way), FA and service companies blaming the other for not ordering parts on time, FA saying that they havent recieved paperwork from the techs eventhough it had been a week or more. our warranty is up next month and we will not be renewing. this has been a nightmare. i just want a working AC.

oh, one last thing. because i've had to make all these calls to FA and the service co. on my cell phone my phone bill is incredibly high each month. this is insane.

Ms. Jo Etta Bandy,
Vice President of Corporate Communications
corporate.communications@firstam.com

Please escalate this letter to the proper executives if I can’t find them first.

This an urgent appeal to resolve an a/c problem first reported on April 24, 2006. First AM promised to have the new coil to the contactor on Monday with an installation. Please read the updates attached and please respond with urgency.

The current status as of today, May 23rd, one month into the outage; Premier, the a/c contractor, called me at 12:13PM to schedule an installation of a coil that was mistakenly installed in my home. (See attachments for more details) They wanted to schedule the installation for Friday May 26th, but Jason of Premier will try to get me scheduled for Wednesday. Jason stated that this was not the correct coil and he doesn’t think it will work in my unit. Jason also stated that First American asked him to try it anyways. Since when does First American offer technical resolutions to certified personnel?

I called First AM and left a message for Donna T., Donna has recently gotten involved with this situation. Donna called back immediately and we decided to give her until 1PM PST to respond to me, it is now 1:49PM PST.

That time has expired and my patience has as well. I’m afraid we’re heading into another week of non-resolution. I have requested to cancel my agreement and proceed on my own. The cancellation was not acknowledged so I continued working with you guys. I am requesting my original a/c coil for warranty purposes and a full refund. I also require the $335 I paid Premier for the faulty work in which $75 was charged deceitfully.

I purchased a window unit (for $199) last Saturday that will barely cool one room (with the allowance of $225 extended from Donna). I’m in a Home Owners Association which does not allow window units; I have an 11 year old son and I can’t arm the alarm system with the window unit installed and this makes him very uncomfortable. The discomfort of my family has gone on too long. Premier is being restrained from performing a complete job – further more - I’m not sure if they are capable.

Over 30 people are traveling to my home this weekend, some from out-of-town for a weeks visit.

Is it necessary for litigation to solve this situation?