Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jun 30, 2001
Pros: None
Cons: Poor customer service, poor resolution of issues
Summary: I joined up with Voicestream a few months ago because the advertised plan seemed like a great deal. I had been wanting a cell phone for a long time, and getting a lot of minutes for a relatively low cost was quite appealing to me.
It is ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 23, 2013
Pros: inexpensive compared to other companies
Cons: Poor coverage, lack of integrity, poor customer service and management
Summary: I have been with T-Mobile for 7 years. During that time I have had them disconnect my phone when I called in to activate a phone for another line. I have had several coverage and billing issues. The worst is that I was lied to in order to be signed to a ... read more
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Not Yet Rated by the Epinions community
Mar 12, 2012
Pros: Good customer service, fast data, loyalty department
Cons: National coverage is not as extensive as more expensive carriers.
Summary: After seeing all the negative reviews on here, I felt the need to say something. I think when people are angry they go on here to vent, but when they get good service they rarely bother to say anything. T-Mobile's customer service has been ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 9, 2012
Pros: Their rate plans are pretty decent.
Cons: Customer service is AWFUL.
Summary: I've been with t-mobile since 2003. And I will admit, I USED to recommend them to all my friends and family. Not sure what has happened with them over the last 6-12 months but I now tell people to look elsewhere. I will also be going to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 11, 2011
Pros: Great when you don't use them!
Cons: #1 worst customer service ever.
Summary: T Mobile has the worst customer service standards in the industry. Ist call from your cell phone to TMobile and get a recording of only the questions they will answer. Anything else they hang up on you. Can't get through on the phone ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 25, 2011
Pros: Sorry but I can't think of any.
Cons: no customer service whatsoever.
Summary: My contract recently ended, and I was looking to upgrade the phone and service. What a big mistake! Jason was the agent who "helped" me to get the upgrade going. During the transaction he kept saying my debit card needs validation, not ... read more
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Rated a Helpful Review by the Epinions community
Jun 13, 2011
Pros: Low cost.
Cons: Service, devices, reception, customer regard.
Summary: This company has abominable customer service. We have been with this company for five or six years now, purely because their costs are the lowest of all the vendors out there - at least for the family service option - and now have realized it is ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 20, 2010
Pros: they have some nice devices and large coverage area
Cons: Easily the worst customer service I've ever dealt with!!!
Summary: My kid was eligible for a phone upgrade. I bought the phone, and it arrived broken. They said they would get a new to me immediately. I sent the broken one back and kept checking with them as to why the new one didn't arrive. I called repeatedly for 10 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 14, 2010
Pros: pricing
Cons: service, coverage, customer service - they all stink
Summary: I have to go outside or hang out a window to use my phone at home or at work in Indianapolis or Louisville. Customer service is terrible. They often give answers when they don't actually know the answer just to close the case. ... read more
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Rated a Helpful Review by the Epinions community
Aug 4, 2010
Pros: None. V3 sucks as a phone. My old Nokia got better reception.
Cons: Pretty obvious. Get with a company that actually values it's long tenure customers.
Summary: I have had an account with T-Mobile since 2001. All I wanted was to get 2 world phones, as my wife and I were traveling to Europe, and wanted to make sure that we had a way to communicate should we get separated. As my 2-year contract was up March ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 9, 2010
Pros: Very Green
Very friendly
BEST Customer Service i've come across
Low cost
Cons: I know of none yet...
Summary: Wow!Thought service was like any other but I was just very surprised by an incident, here is the story:The customer s
ervice
here at the local retail store (t-mobile store in Elk Grove, CA on Elk Grove Bruceville) was very good. The guy ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 5, 2010
Pros: N/A
Cons: Everything!!!!!!!!
Summary: Here's a dozy for you, I've had may T-mobile account since 2006, never really had any problems.. OK once when they took out my account two payment leaving me overdraft in my account were another payment that didn't get covered as a result ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 12, 2009
Pros: Nothing!
Cons: Taking a very large risk with your banking account being turned upside down by TMobile.
Summary: I've always paid my bill and paid them in person. My husband made a one time online payment, since I was out of town. My payment was $75.67. When I received my bank statement not only did they get the payment due, but an additional amount ... read more
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Rated a Helpful Review by the Epinions community
Sep 22, 2009
Pros: None.
Cons: Hidden/Undisclosed contracts.
Summary: I was happy with T-Mobile for over a year and recommended the company to all my friends and relatives. Unfortunately, I discovered just what they were like to deal with when my phone was stolen while in Miami. I reported the theft within 12 ... read more
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Rated a Helpful Review by the Epinions community
Jul 31, 2009
Pros: GSM network. They will go the mile to make customers happy.
Cons: poor reception in rural areas.
Summary: The experience is what you could expect from a carrier with 1/3 of the amount of customers that Verizon has, and that's less coverage where you need it the most. I live in the State of Washington and I spend a great deal of time traveling across ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 30, 2008
Pros: moderate prices, decent equipment, share plans best compared to competitors
Cons: relies on landlines toomuch inorder to deal with cellular customers, NO payment arrangement options
Summary: I just started this service. I picked Tmobile because I thought the plan had the most to offer at the best price and we got good phones for free as long as we set everything up thru the net. No problems there. However, when getting our first bill, a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 30, 2008
Pros: None.
Cons: Horrible customer service.
Summary: T-mobile scams its customers when it can. You have to make sure you ask them all the necessary questions before signing up to your plan...but even then, you may find yourself saddled with something you don't need or a huge bill at the end of it! I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 12, 2008
Pros: none
Cons: too many to list
Summary: T-mobile has the worst customer service. I purchased a plan and with that got a free phone(SAMSUNG sgh-t219s) . In less than six months the phone was not working. I went to a T-mobile office he opened the back of the phone and told me that they could ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 2, 2008
Pros: good phone range
Cons: phone deals are not what they seem to be
Summary: My husband and I have been customers for T Mobile for over two years. I am very disappointed in their unfair service and the way their customers service representatives are trained. They don't answer your questions unless you really pin them down to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 21, 2008
Pros: nothing at all
Cons: read the review
Summary: I have been a very loyal T mobile customer for three years! Not only have I been denied free upgrades of my phone, I recently detected that t mobile minutes on my account were in excess of what I actually use even after rounding off the seconds. I timed ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 16, 2007
Pros: GREAT Customer Service. The people I talked to listened and assisted with all my issues.
Cons: Insufficient towers to support all areas. Sales should check area coverage for potential customer first.
Summary: Comments are generally written one-sided. Each situation is different. No matter what cell phone provider you have, they all have their Pros and Cons. They are all in business to make money. If they intentually tried to assist each subscriber, they would ... read more
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