General Reviews of T-Mobile Customer Service

General Reviews of T-Mobile Customer Service

count ratings (132 Epinions reviews)
Share This!
  Ask friends for feedback

    Highest Rated Consumer Review by the Community

  • Voicestream Personifies the Word Unhelpful

    Jun 30, 2001 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor customer service, poor resolution of issues

    Summary: I joined up with Voicestream a few months ago because the advertised plan seemed like a great deal. I had been wanting a cell phone for a long time, and getting a lot of minutes for a relatively low cost was quite appealing to me. It is ... read more

  • Terrible company to do business with

    Apr 23, 2013 by
    Rated a Helpful Review
    Pros: inexpensive compared to other companies
    Cons: Poor coverage, lack of integrity, poor customer service and management

    Summary: I have been with T-Mobile for 7 years. During that time I have had them disconnect my phone when I called in to activate a phone for another line. I have had several coverage and billing issues. The worst is that I was lied to in order to be signed to a ... read more

  • Great customer service, customer since 1999

    Mar 12, 2012 by
    Not yet rated.
    Pros: Good customer service, fast data, loyalty department
    Cons: National coverage is not as extensive as more expensive carriers.

    Summary: After seeing all the negative reviews on here, I felt the need to say something.  I think when people are angry they go on here to vent, but when they get good service they rarely bother to say anything.  T-Mobile's customer service has been ... read more

  • Yes, T-Mobile Really Is That Bad

    Jan 9, 2012 by
    Rated a Helpful Review
    Pros: Their rate plans are pretty decent. 
    Cons: Customer service is AWFUL.

    Summary: I've been with t-mobile since 2003.  And I will admit, I USED to recommend them to all my friends and family.  Not sure what has happened with them over the last 6-12 months but I now tell people to look elsewhere. I will also be going to ... read more

  • BEWARE Anything is better than TMobile

    Oct 11, 2011 by
    Rated a Helpful Review
    Pros: Great when you don't use them!
    Cons: #1 worst customer service ever.

    Summary: T Mobile has the worst customer service standards in the industry.  Ist call from your cell phone to TMobile and get a recording of only the questions they will answer.  Anything else they hang up on you.  Can't get through on the phone ... read more

  • OVERCHARGE AND DON'T CARE ENOUGH!

    Aug 25, 2011 by
    Rated a Helpful Review
    Pros: Sorry but I can't think of any.
    Cons: no customer service whatsoever. 

    Summary: My contract recently ended, and I was looking to upgrade the phone and service.  What a big mistake! Jason was the agent who "helped" me to get the upgrade going.  During the transaction he kept saying my debit card needs validation, not ... read more

  • Terrible, terrible customer service

    Jun 13, 2011 by
    Rated a Very Helpful Review
    Pros: Low cost.
    Cons: Service, devices, reception, customer regard.

    Summary: This company has abominable customer service.  We have been with this company for five or six years now, purely because their costs are the lowest of all the vendors out there - at least for the family service option - and now have realized it is ... read more

  • I woundn't start up with T-mobile!!

    Nov 20, 2010 by
    Rated a Helpful Review
    Pros: they have some nice devices and large coverage area
    Cons: Easily the worst customer service I've ever dealt with!!!

    Summary: My kid was eligible for a phone upgrade. I bought the phone, and it arrived broken. They said they would get a new to me immediately. I sent the broken one back and kept checking with them as to why the new one didn't arrive. I called repeatedly for 10 ... read more

  • Poor customer service and reception

    Oct 14, 2010 by
    Rated a Helpful Review
    Pros: pricing
    Cons: service, coverage, customer service - they all stink

    Summary: I have to go outside or hang out a window to use my phone at home or at work in Indianapolis or Louisville.  Customer service is terrible.  They often give answers when they don't actually know the answer just to close the case.  ... read more

  • Incompetence, neglect and indifference. Or how T-Mobile treats a 6 year customer!

    Aug 4, 2010 by
    Rated a Very Helpful Review
    Pros: None. V3 sucks as a phone. My old Nokia got better reception.
    Cons: Pretty obvious. Get with a company that actually values it's long tenure customers.

    Summary: I have had an account with T-Mobile since 2001. All I wanted was to get 2 world phones, as my wife and I were traveling to Europe, and wanted to make sure that we had a way to communicate should we get separated. As my 2-year contract was up March ... read more

  • T Mobile experience

    Jun 9, 2010 by
    Rated a Helpful Review
    Pros: Very Green
    Very friendly
    BEST Customer Service i've come across
    Low cost
    Cons: I know of none yet...

    Summary: Wow!Thought service was like any other but I was just very surprised by an incident, here is the story:The customer s ervice here at the local retail store (t-mobile store in Elk Grove, CA on Elk Grove Bruceville) was very good. The guy ... read more

  • !#$%&*T-mobile!!!!

    Jun 5, 2010 by
    Rated a Helpful Review
    Pros: N/A
    Cons: Everything!!!!!!!!

    Summary: Here's a dozy for you, I've had may T-mobile account since 2006, never really had any problems.. OK once when they took out my account two payment leaving me overdraft in my account were another payment that didn't get covered as a result ... read more

  • Unauthorized removal of additional funds from bank account.

    Oct 12, 2009 by
    Rated a Helpful Review
    Pros: Nothing! 
    Cons: Taking a very large risk with your banking account being turned upside down by TMobile.

    Summary: I've always paid my bill and paid them in person. My husband made a one time online payment, since I was out of town. My payment was $75.67. When I received my bank statement not only did they get the payment due, but an additional amount ... read more

  • T-Mobile Hidden/Undisclosed Contract Language

    Sep 22, 2009 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: Hidden/Undisclosed contracts.

    Summary: I was happy with T-Mobile for over a year and recommended the company to all my friends and relatives.  Unfortunately, I discovered just what they were like to deal with when my phone was stolen while in Miami.  I reported the theft within 12 ... read more

  • Customer of 6 years

    Jul 31, 2009 by
    Rated a Very Helpful Review
    Pros: GSM network. They will go the mile to make customers happy.
    Cons: poor reception in rural areas.

    Summary: The experience is what you could expect from a carrier with 1/3 of the amount of customers that Verizon has, and that's less coverage where you need it the most. I live in the State of Washington and I spend a great deal of time traveling across ... read more

  • lack of understanding in TMOBILE customer service

    Nov 30, 2008 by
    Rated a Helpful Review
    Pros: moderate prices, decent equipment, share plans best  compared to competitors
    Cons: relies on landlines toomuch inorder to deal with cellular customers, NO payment arrangement options

    Summary: I just started this service. I picked Tmobile because I thought the plan had the most to offer at the best price and we got good phones for free as long as we set everything up thru the net. No problems there. However, when getting our first bill, a ... read more

  • Bad customer service!

    Aug 30, 2008 by
    Rated a Helpful Review
    Pros: None.

    Cons: Horrible customer service.

    Summary: T-mobile scams its customers when it can. You have to make sure you ask them all the necessary questions before signing up to your plan...but even then, you may find yourself saddled with something you don't need or a huge bill at the end of it! I ... read more

  • Customer No service

    Jul 12, 2008 by
    Rated a Helpful Review
    Pros: none
    Cons: too many to list

    Summary: T-mobile has the worst customer service. I purchased a plan and with that got a free phone(SAMSUNG sgh-t219s) . In less than six months the phone was not working. I went to a T-mobile office he opened the back of the phone and told me that they could ... read more

  • unfair customer service operations training

    Mar 2, 2008 by
    Rated a Very Helpful Review
    Pros: good phone range
    Cons: phone deals are not what they seem to be

    Summary: My husband and I have been customers for T Mobile for over two years. I am very disappointed in their unfair service and the way their customers service representatives are trained. They don't answer your questions unless you really pin them down to ... read more

  • BAD BAD BAD CHEATING

    Jan 21, 2008 by
    Rated a Helpful Review
    Pros: nothing at all
    Cons: read the review

    Summary: I have been a very loyal T mobile customer for three years! Not only have I been denied free upgrades of my phone, I recently detected that t mobile minutes on my account were in excess of what I actually use even after rounding off the seconds. I timed ... read more

  • T-Mobile General Comments

    Nov 16, 2007 by
    Rated a Helpful Review
    Pros: GREAT Customer Service. The people I talked to listened and assisted with all my issues.
    Cons: Insufficient towers to support all areas. Sales should check area coverage for potential customer first.

    Summary: Comments are generally written one-sided. Each situation is different. No matter what cell phone provider you have, they all have their Pros and Cons. They are all in business to make money. If they intentually tried to assist each subscriber, they would ... read more

Showing 1-20 of 133 reviews
Page 1 2 3 4 5 6 7


Related Deals You Might Like...

General Mobile Radio and Family Radio Service Handbook eBook

General Mobile Radio and Family Radio Service Handbook eBook

Buy General Mobile Radio and Family Radio Service Handbook by Richard Buttars and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection...
Kobo eBooks

$1.00

FREE Shipping
General Mobile Radio and Family Radio Service Handbook eBook

General Mobile Radio and Family Radio Service Handbook eBook

Buy General Mobile Radio and Family Radio Service Handbook by Richard Buttars and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection...
Kobo eBooks

$1.00

FREE Shipping
1999 Sunrise Review: Mobile/manufactured Home Dealers [paperback]

1999 Sunrise Review: Mobile/manufactured Home Dealers [paperback]

Bibliogov 9781288945092 1999 Sunrise Review: Mobile/Manufactured Home Dealers [Paperback] Description The Colorado State Publications Library (CoSPL) ...
eBay

$20.40

FREE Shipping
British Elections _ Parties Review: The 2001 General Election (British Elections and Parties Review)

British Elections _ Parties Review: The 2001 General Election (British Elections and Parties Review)

British Elections _ Parties Review: The 2001 General Election (British Elections and Parties Review)
Sears
Customer-based Ip Service Monitoring With Mobile Software Agents - Gunter, Manue

Customer-based Ip Service Monitoring With Mobile Software Agents - Gunter, Manue

Electronics Cameras Computers Software Housewares Sports DVDs Music Books Games Toys in titles descriptions Company Info |Checkout Info |Shipping Info...
eBay

$60.66

FREE Shipping
Free 2 Day Shipping: Review For The Clep General Humanities Examination By

Free 2 Day Shipping: Review For The Clep General Humanities Examination By

Review for the CLEP* General Humanities Examination by Brian Eckert (Paperback)UPS 2nd Day Air is two business days.P.O. box addresses / HI / AK / PR ...
eBay

$19.57

FREE Shipping
Review of the Generals eBook

Review of the Generals eBook

Buy Review of the Generals by j.w. carter and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection of Ebooks Today - Over 3 Million Ti...
Kobo eBooks

$2.99

FREE Shipping
The Princeton Review MCAT General Chemistry Review 2015 (MCAT General Chemistry Review (Princeton Review))

The Princeton Review MCAT General Chemistry Review 2015 (MCAT General Chemistry Review (Princeton Review))

The Princeton Review MCAT General Chemistry Review 2015 (MCAT General Chemistry Review (Princeton Review))
Sears
Nes Middle Grades General Science Secrets Study Guide: Nes Test Review For T

Nes Middle Grades General Science Secrets Study Guide: Nes Test Review For T

Store Search search Title, ISBN and Author NES Middle Grades General Science Secrets Study Guide: NES Test Review for the National Evaluation Series T...
eBay

$52.12

FREE Shipping
Review for Clep General Natural Science Examination

Review for Clep General Natural Science Examination

Review for Clep General Natural Science Examination
Sears