General Reviews of T-Mobile Customer Service

Pros: Good reception, good coverage, good customer service.
Cons: No GSM, fewer phone choice, not the cheapest plans

I was pondering lately whether to switch from my SprintPCS to T-mobile because SprintPSC offers no GSM, has ugly phones, and the plans are far worse than T-Mobile's. However, after reading your reviews, I am definitely staying with Sprint. If anybody is ...

Pros: Excellent coverage, rate plans, customer service, and website. Free phones.
Cons: No auto-time sync in all markets, nor with all phones. No analog roaming.

Introduction This is a review for both T-Mobile Customer Service and T-Mobile Service for the San Jose, CA area (Epinions still has not added T-Mobile to the San Francisco/San Jose/Oakland listings). I am currently in my sixth month of servic ...

Pros: Just About Everything
Cons: None

I originally had had service with Cingular Wireless, and had been a patron for more than 2.5 years. I was always under the impression that I had good service and awesome quality. Their customer service people were a bit rude; but that is in every...

Pros: Coverage/Quality/Customer Care.
Cons: (1) Can't provide a Treo 650

We moved to T-Mobile over a year ago. Soon after porting one phone, we moved them all over. Their customer service is tops. When you call them, they answer (after a computer greets and routes you). Once you talk to a human, they take responsibility to ...

Pros: GSM, cool phones, lots of included features, no long distance and no roaming.
Cons: I haven't come across any personally.

I have read some of the other reviews on this topic and I have to disagree. I am extremely pleased with the service I get with VoiceStream. I made my purchase at the local retail store after doing extensive research on my local calling area, reading all...

Pros: Great Customer Service, Albuquerque Office is the greatest, knowledgable people!
Cons: other call centers are inexperienced or not on same page

I love calling voicestream wireless, well when I contact customer care at 18009378997 i make sure im speaking with someone in the WEST markets. For some reason, they are the friendliest, most knowledgable, and they all give accurate answers to each...

Pros: Excellent Rate Plans, Cool Phones, Great Commercials
Cons: No rural coverage

I have been a VoiceStream Customer for over 5 years and, frankly, do not have enough positive things to say about this great company. The service I receive from their Customer Care Department is impeccable. it is truly a great thing, and you know a...

Pros: Good service is sporadic, but when it's good, it's excellent!
Cons: When you get a hold of the bad apple. It's really quite a terrible experience

I currently have three phones with VoiceStream in Albuquerque, NM. One phone is actually in my daughter's name, though I pay the bill for it. This is the source of most of my problems with customer service.

The first time I called customer...

Pros: Good Price, Bonus Minutes, Good Overall Plan.
Cons: Dropped Calls, Inconsistent Customer Service, Inaccurate Billing, etc.

I signed up with VoiceStream on December 26, 2000 because the car I owned had mechanical problems (see epinion on 1995 Cavalier ”Flaming, literally!”). In the beginning, I had good service with my phone. I purchased the “Get More Plan” which allocated...

Pros: Short hold time, very polite and helpful customer service reps.
Cons: none for customer service

I have been with VoiceStream for about a year now, and my girlfriend has been with VS for more than 2 years. Their customer service has improved *greatly* in the past year. I have a feeling that those "negative" reviews were for what they used to be....

Pros: Great customer service, no roaming charges in calling area, fairly large calling areas
Cons: Connection is sometimes fuzzy, even in metropolitan areas.

When my girlfriend and I first got out of high school about two years ago and went to our respective colleges, we were faced with a problem that had never been an issue before: getting ahold of each other. Before, we had seen each other daily because we...

Pros: Best value in phone promotions and service plans.
Cons: Satisfactory but not best reception among all services in my area.

I'm contributing this as a re-write to a negative review I placed here 3 years ago. At that time, I got the run-around when I tried to take up great phone offers they were advertising, and I ultimately went with Cingular for a service term (and ...

Pros: Clear reception, good coverage area, friendly customer service
Cons: Only digital, still growing

I recently signed up for the VoiceStream GetMore plan. I live in Eastern Wisconsin and saw that they had a large coverage area around me. In fact, I recently went down to Chicago and had full reception the entire way. Furthermore, when I place and...

Pros: *Good Service
Cons: *Expensive Phone upgrades *1 year contracts *Activation Cost too much

My family has been with VoiceStream (now Tmobile) for a year, and upgraded from the Basic Plan to the Family Time Plan. As for the Phones, the free Nokia 3390 Gold Phones were good, but after one year, I wanted to upgrade. Customer Service was great...

Pros: 24 Hour Service, helpful
Cons: helpline does get busy

Occasionally problems do happen. It is important to have customer service whenever you need your pro ...