General Reviews of T-Mobile Customer Service

Pros: Clear reception, good coverage area, friendly customer service
Cons: Only digital, still growing

I recently signed up for the VoiceStream GetMore plan. I live in Eastern Wisconsin and saw that they had a large coverage area around me. In fact, I recently went down to Chicago and had full reception the entire way. Furthermore, when I place and...

Pros: absolutely none
Cons: price plans...until you read the fine print

ok so here is our story, maybe someone can advise bet path... so october 2005 our contract with qwest was up so i go looking and find T-Mobile, the slider phone catches my eye and i gotta have it. the price plans the customer service rep ...

Pros: NONE
Cons: No Reception No resolve of complaints

I signed on to VoiceStream as a Christmas gift for my parents... I chose them (even though I use Cingular) because of a promotion offering no roaming or long distance. My parents live in Central New Jersey, and had difficulty getting good reception in...

Pros: The have a website.
Cons: The customer service is horrible and they bill incorrectly all the time.

I have pasted my email conversation with voicestream below. IT speaks for itself on their utter retardedness.


---- 12/13/2001 04:21 AM
I received the following message on my cell phone:

"from: 560
...

Pros: CSRs are generally polite
Cons: Incompetent, lots of technical problems

I had Voicstream service for a year and a half and never once did I stop having trouble. I was overcharged $240 when I was told that a second phone was included at no additional charge. This turned out to be false, and there was no way to change it on...

Pros: None
Cons: Never able to fix problems; constant problems

VoiceStream's customer service is beyond awful -- an especially large problem because their service is so bad that you have to talk to customer service a lot.

For the 2 1/2 years I was a VoiceStream customer, I had to talk to customer care...

Pros: Good service is sporadic, but when it's good, it's excellent!
Cons: When you get a hold of the bad apple. It's really quite a terrible experience

I currently have three phones with VoiceStream in Albuquerque, NM. One phone is actually in my daughter's name, though I pay the bill for it. This is the source of most of my problems with customer service.

The first time I called customer...

Pros: Just About Everything
Cons: None

I originally had had service with Cingular Wireless, and had been a patron for more than 2.5 years. I was always under the impression that I had good service and awesome quality. Their customer service people were a bit rude; but that is in every...

Pros: Wide Service area, Seemingly great service plans.
Cons: VS was new to St. Louis. support &service made me cry.

I wanted a newer cell phone. My Sprint PCS phone was 2 years old (and didn't have an earphone jack, vibrate ring, and was too big to fit in my pocket). So I shopped around for new plans and companies. I found Voicestream. The plan was very appealing 600...

Pros: PCS network is reliable; Price; GSM Phones;
Cons: Horrible customer service

The customer service provided by Voicestream is the worst I have ever gotten from any company, any place, any time. There appear to be deliberate barriers placed between the customer and the persons who have the authority to solve problems. My billing...

Pros: none
Cons: Incorrect billing Bad customer service

Ok, I am going to just paste the letter I have sent to Voicestream, the Better Business Bureau, the Washington Attorney General, and soon the FTC Bureau of Consumer Protection. This has been edited a little to not give out phone #'s or my real name, but...

Pros: Great Plan
Cons: Customer service sucks

GET MORE OUT OF LIFE . Well right now I am getting a lot less out of my life as I have to spend a lot of time with Voice Stream Customer Care Representatives to correct Billing errors . You expect that an error will be corrected after you call them up...

Pros: It's cheap - but you get what you pay for!
Cons: Their customer service has been nothing but a thorn in my side!

When my 1 year contract was up with T-mobile, I shopped around for another plan with another company - but couldn't find as good a deal. I wasn't too pleased with their service - more often than not my friends would get better reception than I would - ...

Pros: cheap plans, good coverage
Cons: dismal customer service, data services are a ripoff

I chose Voicestream for their coverage, low priced rate plans and the Nokia 8290 handset, which supports IR and can be used with a PDA or other IRDA devices. I used the IR capability on a number of occasions with my PDA to access my ISP account and...

Pros: Nothing! 
Cons: Taking a very large risk with your banking account being turned upside down by TMobile.

I've always paid my bill and paid them in person. My husband made a one time online payment, since I was out of town. My payment was $75.67. When I received my bank statement not only did they get the payment due, but an additional amount ...