General Reviews of T-Mobile Customer Service

Pros: none
Cons: bad customer service, rude employees, can't speak to middle management, don't listen to customers.

After 3 months of trying to resolve an issue with T-Mobile I am still frustrated. My original phone with T-Mobile stopped working. I called to get a replacement. They sent me a broken refurbished replacement. 3 weeks later I finally got a phone that worke ...

Pros: Free phone
Cons: Extremely poor coverage, dropped calls and outrageously poor customer service.

I was with Voicestream for about a year in Tucson, AZ. The service was average relative to previous experiences with Sprint and Qwest. I moved to Fountain Hills/Scottsdale, AZ. with nothing but problems from Voicestream. I am unable to receive a signal...

Pros: There are no pros
Cons: EVERYTHING ABOUT THIS GOD-AWFUL SERVICE, AND THE PHONE SUCKS

I AM WRITING IN CAPS BECAUSE I WANT TO SCREAM EVERYTIME I THINK ABOUT PAYING 40.00 A MONTH FOR A SERVICE THAT I CAN USE. DONT LET THIS HAPPEN TO YOU, GO WITH CINGULAR. VOICESTREAM REPS ARE THE MOST IDIOTIC UNTRAINED MORONS ON THE FACE OF THE EARTH.
...

Pros: 24 Hour Service, helpful
Cons: helpline does get busy

Occasionally problems do happen. It is important to have customer service whenever you need your pro ...

Pros: We did get two free phones.
Cons: POOR signals; Terrible customer service; High cancellation fees; POOR website, hard to use.

My husband and I signed up for T-mobile early this year. We then asked our friends and relatives to sign up as well so that we can talk to each other for free. I now deeply regret becoming a customer of a company with such terrible customer service. We ...

Pros: GREAT PHONE
Cons: NO CUSTOMER SERVICE, DECEPTIVE SELLING PRACTICES

Just a few days ago I purchased a T-Mobile "to go" (prepaid service) from a T-Mobile wholly owned outlet at my local mall. I needed the phone for a very specific purpose - to access a subscription internet database while away from home or the office. I ...

Pros: Coverage/Quality/Customer Care.
Cons: (1) Can't provide a Treo 650

We moved to T-Mobile over a year ago. Soon after porting one phone, we moved them all over. Their customer service is tops. When you call them, they answer (after a computer greets and routes you). Once you talk to a human, they take responsibility to ...

Pros: I loved Catherine Zeta Jones and her Commercials
Cons: Catherine Zeta Jones representing T-Mobile. Big Disappointment!!

If you think Sprint’s customer service are bad, you definitely haven’t tried T-Mobile’s. They have the worst customer services and the dumbest plans ever. I tried Cingular, Sprint and T-Mobile, and I’m confident to say, “stay away ...

Pros: Great promos to lure you in Family plans and mobile to mobile network
Cons: Unethical practices in renewing contracts. Customer Service is a nightmare. Expect delays and many transfers.

I have been a TMobile customer for 18 months. Have experienced technical issues but no major complaints about the service itself. Customer Service has been an absolute nightmare. I have a family plan and recently added a 4th line to my service. ...

Pros: Internet Access AOL instant messenger 'Notes' section E-mail Camera
Cons: Can't get service at certain places. Customer service No alarm.

My experience with t-mobile has been the worst experience with a phone company ever. I have a sidekick II that loses connection almost everyday, I can't call somebody without my phone hanging up on me every now and then, my web browser and everything ...

Pros: *Good Service
Cons: *Expensive Phone upgrades *1 year contracts *Activation Cost too much

My family has been with VoiceStream (now Tmobile) for a year, and upgraded from the Basic Plan to the Family Time Plan. As for the Phones, the free Nokia 3390 Gold Phones were good, but after one year, I wanted to upgrade. Customer Service was great...

Pros: Sounds good when you're buying it
Cons: Poor connections, service reps unable and unwilling to help, overcharges on bills

After reviewing all services available, all costs, all phones, all plans - I chose T-Mobile (voice-stream) because of the great prices of plans and the cool phone. Well, my first bill was almost $150 instead of the $40 it is supposed to be. Somehow, the...

Pros: You get connected to technical support
Cons: Technical support doesn't do anything to resolve the issue

there is something wrong with my service. Whenever people try to call me for the most part they have been getting a msg "all circuits are busy". i have been calling customer service and they put a request to technical support but there has been no response from them either. today when i was having the same problem, i called customer support hoping to resolve the issue with my service but i received the same answer from a representative (we need to put a request for technical support) i asked to speak to a supervisor. when i explained my problem to the supervisor, she cut me, raised her voice and was extremely rude to me. when i asked her not yell at me, she said "I GAVE YOU A CHANCE TO SPEAK, NOW IT IS MY TURN. When i told her that she cannot yell at me like this, she said "HAVE A NICE DAY" and hung up the phone. I have never ever experienced such behavior from customer service dept.

Pros: Customer service
Cons: Problems are not solved accordingly...

T-mobile has EXCELLENT CUSTOMER SERVICE, however when problems occur, T-mobile does not solve the problem with the interest of the customer at hand.

Pros: there is no pros
Cons: It is a horrible company

I have T-mobile and there is a very bad coverage where I just moved. There is no signal in the house and they are asking me to pay termination fee when I cancel the contract. They are not helpful and so mean. Their customer service is very bad. I never had a horrible company like T mobile. I will never ever use TMobile again.