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1STOPlighting

1STOPlighting

Overall service rating:  Store Rating: 4.0
Reviewed by 95 customers

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Showing 1-20 of 46 reviews Page 1 2 3   Next
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Horrible experience with 1STOPlighting

by , Sep 18, 2011
(Not Yet Rated)
I had a very bad experience with 1stoplighting.com.&n bsp; Two weeks after I placed an order for a "sloped ceiling fan kit"  I got a call from the company, asking what "finish" I wanted. (There was only one offered on the ...
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Overall Rating:Store Rating: 4.0
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Great Products Great Prices

by , May 14, 2011 Rated a Very Helpful Review
Great value shopping here. I got high end lighting at a price that nobody else could offer. OK, so they're not the most up to date company to deal with. Chances are that your item is no longer available, they will charge your credit card before they even ...
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Overall Rating:Store Rating: 1.0
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Worst purchase in a long time

by , Oct 7, 2010 Rated a Helpful Review
Ordered 2 outdoor lights , to be shipped to Canada, they advertise No Brokerage Fees, Not Taxes, Free Shipping, same landed price as paid in US 263.99Items show up at UPS Agents in town, with COD of just about $160.00 ,for Brokerage Fees,Taxes , ...
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I don't recommend to deal with 1stoplightning,

by , May 25, 2010 Rated a Helpful Review
I have very bad experience with 1stoplightning.My order was never shipped, and it took several attempts to reach manager, because customer service assosiates couldn't answer my questions why shipment of my order was delayed for very long ...
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terrible company!

by , Feb 17, 2010 Rated a Helpful Review
ordered a light fixture on 2/8/10, my credit card was charged.  Received an email the same day saying my item was in stock and would ship around the 12th (but the exact day couldnt be confirmed for sure).  I went on their website daily to check ...
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Ordering difficult-accessories offered limited details

by , Jun 4, 2009 Rated a Helpful Review
I am reporting this 1stoplighting to the Attorney General as well as other agencies. Read the posted G.Dawe's epinion. He is an employee of the company and one who has been ignoring my calls. His name is on my UPS tracking slip for the items that I ...
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Overall Rating:Store Rating: 1.0
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Requesting Attorney General review this site under the laws for deceptive advertising.

by , Sep 12, 2008 Rated a Helpful Review
I came across this store in Shopping.com when I saw they had the lowest price. There ad said no return fees and no restocking fees. When i clicked on the link and landed on their page they had the low price in the portal along with another price. When i ...
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WORST customer servicer ever!
by ,Sep 9, 2013
(Show)
Worst customer service ever!  I bought a ceiling fan from them.  Once installed, it wobbled severely on the high speed.  It was located over a bed so it did not feel safe.  1StopLighting said they could do nothing since it had been
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The wouldn't issue refund and refused to help
by ,Mar 18, 2013
(Show)
Terrible- They were out of stock and said they would issue a refund on my order. No refund. Called and they argued that they HAD already issued refund. Had to take it to PayPal resolution center. Still awaiting refund 2 weeks later.BAD COMPANY!!!
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Terrilbe at best. The worst online shopping experience in the last 10 years.
by ,Aug 24, 2012
(Show)
Light was shipped damaged. replacement part sent 2 weeks later. did not fix the problem. I made contact again. Was told I would receive a complete replacement and shipping labels to return the damaged item and replacement part. Waited 3 weeks...nothing.
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horrible customer service...shop elsewhere!
by ,Apr 11, 2012
(Show)
I am still waiting on a replacement chandelier, as the first was damaged in shipping process due to poor packaging. It took 12 days for the first chandelier to come, and it is over a week now since the problem was reported and they have yet to
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They charge you first, then good luck getting the product
by ,Mar 27, 2012
(Not Yet Rated)
Ordered here because it was the least cost.My fixture was listed as "delivery in 1-2 weeks".  3 weeks later, 2 weeks after the planned shipping date, it had not shipped and they said they had a problem with their system and the order had not
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AWFUL! RUN!!
by ,Nov 21, 2011
(Show)
I had a truly horrific experience with 1stop lighting and I do NOT recommend shopping here.  they are dishonest and deceiving.  They made no attempt to correct their mistake and was almost relieved when I cancelled the
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AWFUL!!! What a scam!
by ,Aug 27, 2011
(Show)
Bought a $400 lamp that promised 3 day shipping or they would give me a $100 credit. I waited 2 weeks then called and was told the lamp was another 3 weeks away. I figured for $100 I could wait. The lamp showed up 4 weeks later. When I called about the
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Horrible experience sorry I shopped here.
by ,Jul 27, 2011
(Show)
Puechased 2 Besa light fixtures and they were defective. Did not discover the defect until after their 21 day policy due to construction. They claim a defect is not covered under warranty and will do
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Overall Rating:Store Rating: 5.0
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Great Operations & Customer Service
by ,Jul 22, 2011
(Show)
I have now placed over 10 orders with 1stoplighting.  While they have not been 100% perfect on every order, they have followed through on the two issues I have had until they were resolved.  If you have a problem and the first agent does not
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Website unclear on inventory, cancellation not easy.
by ,Jun 18, 2011
(Show)
I ordered a light fixture, only to find out that the light would be back ordered for over 2 months. I had to call in order to cancel (not allowed to cancel using the website or e-mail), and was on hold forever. The website should account for items that
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Very poor, they won't stand behind their products.
by ,Apr 13, 2011
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This company does not stand behind the products (Besa Lighting) they sell.  Three of the six pendant light shades I bought from them were defective.  They refuse to replace the shades, they inform me I have to "purchase"
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Overall Rating:Store Rating: 5.0
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Will buy from again, Canadian friendly and excellent service!
by ,Apr 21, 2010
(Show)
I purchased an open box ceiling fan in addition to a few additional brand new items. The ceiling fan was in perfect condition in spite of being open box.  All the items arrived quickly in excellent condition.  Being a Canadian customer the fact
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Not worth savings
by ,Feb 17, 2010
(Not Yet Rated)
Terrible customer service. When placing my order and hesitating because of the sellers over the phone credit card policy I was told to make up my mind because the customer service rep was swamped with calls. I never received an order confirmation but my
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Showing 1-15 of 57 surveys Page 1 2 3 4   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
May 6, 2008
(Show)

I made several orders over the course of a month and all lights with the...
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Overall Rating:Store Rating: 5.0
 
Aug 26, 2007
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the website was a bit difficult to navigate initially, due to a computer...
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Overall Rating:Store Rating: 5.0
 
Apr 6, 2007
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My order was received quickly and when I had a question before purchasing,...
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Overall Rating:Store Rating: 5.0
 
Mar 30, 2007
(Show)

I am very impressed with the my lighting order I recieved. At first I was...
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Overall Rating:Store Rating: 5.0
 
Mar 15, 2007
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great products great prcing well packed good communication
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Overall Rating:Store Rating: 5.0
 
Mar 13, 2007
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Good merchant. One of two lights was defective on receipt. Promptly sent out...
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Overall Rating:Store Rating: 5.0
 
Mar 1, 2007
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Enjoyed my shopping experience.
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Overall Rating:Store Rating: 5.0
 
Jan 27, 2007
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Great selection, got exactly what we ordered and at a great price, too!
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Overall Rating:Store Rating: 5.0
 
Jan 17, 2007
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excellent selection and ease of using web site
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Overall Rating:Store Rating: 5.0
 
Jan 6, 2007
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The Second chandalier should arrive tomorrow. Looking forward to seeing it.
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Overall Rating:Store Rating: 5.0
 
Dec 18, 2006
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Excellent service with great follow up on questions with customer service...
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Overall Rating:Store Rating: 5.0
 
Dec 13, 2006
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excellent service items arrived very quickly thanks very much
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Overall Rating:Store Rating: 5.0
 
Aug 28, 2006
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The customer service is excellent. Phone calls were returned promptly and all...
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Overall Rating:Store Rating: 5.0
 
Aug 23, 2006
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Absolutely suberb. An initial shipping estimate of 8 weeks (!) for the ceiling...
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2006
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Great selection. Great prices. Great service.
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