1stperfume

My first choice for perfumes is S centiments.com but there have been occasions when I have had to shop elsewhere. Over the holidays, when everyone was out of stock of many perfumes, I settled for whoever had what I was ...

I was introduced to 1stPerfume while writing preparing an Epinions Review on E scada for Men. While preparing to write my review, I observed the pricing guide alongside the product, which indicated that Escada for Men ...

Their site has a screen of "customer comments" that say they had an "excellent shopping experience". I did not. The site also says "We will never compromise quality to make a sale" - that is a direct quote. I received the items I ordered. 1/4 perfume ...

I would NEVER purchase another item from this company! I ordered a bottle of Opium women by yves saint laurent eau de toilette spray 3.4oz's alcohol free. When the purchase arrived I was not sent what I had ordered. Instead they sent me, Opium yves saint ...

From my fruitless attempts to contact them by internet and phone, I decided to buy elsewhere. I was shopping online for several J'Adore, L'Aire du Temps, Boucheron and Coco Chanel items. Covered almost 40 sites January 3 to 23,2007. Of the 14 items on my ...

I ordered Byblos 6.7 oz. Shower and Bath Gel.  When received, it was not in a box and there was no receipt. A couple days later I used it and to my surprise it was very watered down and no frangrance. I emailed the company several times and no ...

DON"T BUY FROM 1ST PERFUME!!!! I asked (by email) if I may come to them to purchase my perfume in order to avoid paying S&H. They told me (over the phone) that that would be fine. I verified that there was no discrepancy between online prices ...

Placed order 12/20/07. Received confirmation of order email 12/22/07. My account was debited for this order on 12/24/07. I received an email issuing my tracking # on 12/26/07. Now...I realize there were a few holidays to consider, but it's now 1/2/08 and ...

I was very disappointed in my first and only order from 1stperfume. The Calyx I ordered is in a beat up, used box, that someone has peeled a label off of and the perfume itself is discolored as if it is very very old. It looks like something someone would try to sell on a yard sale. I also ordered Lancomes Miracle and it looks ok, but I am suspicious of the quality (age) based on the Calyx. Neither of my items were labeled as "testers" so I did not expect this condition. I will be returning both items.

There are problems with this online store. First and most important uneven product quality. Out of the 4 items that I ordered the 2 Penhaligon Violetta were stale, old, off. The Tatiana Bath Oil and Caleche Eau de Delicate were fine. Second, there was no phone number. Big problem. My e-mails to them do not go through. Third there was no receipt for my order and no return address on the box. The perfume came quickly. I will not order from them again as I reviewed the other comments and my observations are consistent with other customers comments. I would say it is a gamble as to what you will get,

Very unhappy with the service. First, they didn't send me the correct item, instead shipping a cheaper product. Then they threatened me with a 15% restocking fee to return the product and told me I'd have to pay for shipping. Eventually, they put the shipping cost on UPS and told me to write "Refused" and drop off at a UPS store. It was agreed that when the product was returned, they would ship the correct item ASAP and not charge a restocking fee. TWO WEEKS later, they send me an e-mail saying that they will credit my account, and not ship the correct item.

I'm very unhappy. Even a discount retailer should have better service than this. If you read the reviews, they try to trick people a lot by charging for the item you order and sending a cheaper one.

I am a perfumania, that means I collect perfumes. I'm a returning customer to couple shops online, and this store is the worst I've ever experienced because they don't have a phone number for me to reach them. They sent me the wrong item, and ask me to pay for shipping back to them for exchange. The couple questions I had could be answered in 1 phone call. But unfortunately I had to email them back and forth and not getting my questions answered until 7 days later.
I ordered Chanel fragrance that cost $140.00 they sent me a substitute that they sell for $70.00 I was politely emailing them asking for a number to call them to "how to exchange" and no apology was giving and ask me to return on my own expense.

I say, this store has good selection of merchants, main problem is they do need a telephone for customers to reach when something is not right, especially when the store made a mistake.

I spent at least $1500.00 on perfume each year, unfortunately, I will not buy again from 1st perfume, unless they provide a better attitude. I wish good luck for you.

This company is the worst that I've ever dealt with after 7 days and at least 3 emails , they finally told me my order was cancelled and would refund my money but didn't say when. UNLESS YOU DON'T CARE ABOUT YOUR MONEY AND WHEN YOU'LL GET YOUR STUFF IF EVER DON'T ORDER FROM HERE!

Quick, easy, and complete. I was able to get something that I had looked for elsewhere, but most people I spoke to had never heard of it. I am thrilled! And I got it gift wrapped free!!

I had a horrible experience. The worst website i have ever dealt with. So much hassle over getting a order correct. I bought bvlagari men's cologne, new in a box but i received a used, uncapped, unboxed , scratched up bottle. I called to let them know. They said to send it back and they would take care of it but in 7-10 days. So i said forget it and refund me my money. I just got my credit for the cologne only. They ate $15 worth of shipping, even though on the website it says if it is their fault they will fully refund everything. I'm angry that i needed it for a b-day gift 2 weeks ago. I am never shopping their again, nor will i recommend it to anyone. I am filing a complaint with the better business bureau.