AC Lens

Sometimes wearing contact lenses really sucks. You have to clean them, deal with allergies, calcium deposits and replacement lenses. Sadly, without them I am literally as blind as a bat so unless I want to wear glasses everywhere, I continue to shop ...

They did a great job with my order, on time, no hassles. I have several friends who I have now switched to AC...

They horribly messed up my order!! I paid for "express" shipping, and was promised 3 to 5 day deliv ...

I have been shopping online for a few years now and I have never had such a smooth experience as with AC Lens! Their customer service was top notch and I received my merchandise on time and in perfect condition. I will definitely shop here again and recommend AC Lens to all my friends who wear contact lenses.

The customer service and product was great! I usually use 1-800-contacts because it is a well known name but decided to try out AS lens. I am very pleased with everything. The contacts came in quicker than expected. So all in all, I will definitely use them in the near future.

I highly recommend AC Lens.  I ordered my lens and my order was processed that day.  The next day they let me know that my prescription was confirmed and the order was ready to ship.  I received my lens with no problems the next week -- Ordered 5/8--received 5/13.  
Fast shipping, saved a little, and did not have to go to the hassle of dealing with doctor's office and picking them up.

AC Lens is a first class outfit! They don't spam me like some other lens sites and Customer Service is wonderful. I got my Acuvue lenses quickly and for less money than I was paying at another site. AC Lens also allows you to email your prescription as a pdf file instead of making you fax it. My order was processed in about an hour and shipped the same week. The lenses I got were from a very fresh batch (I always check expiration dates).

AC Lens sent me the wrong contact lenses after erroneously changing the prescription parameters I supplied in on my online order.  My prescription was correct, but they overrode it with info they inaccurately captured when verifying the info w/ my dr via phone.  This happened again when they attempted to re-verify my prescription after I informed them of their mistake.  They failed, again, in their second attempt to capture this information.  This time, they recorded the information incorrectly for BOTH eyes and refused to send me the correct lenses.

I was surprised to discover they verify prescriptions via phone and not systematically.  Too much room for human error in my opinion.

You would think a business like this would be super vigilant about their prescription validation process.  Not so.  I dealt with three different representatives and had to explain the situation to each of them separately.  Very archaic in their business practices which translates to unprofessional.