AT&T Wireless

Using the AT&T online site, as well as dealing with the customer service side of the site, as been one of the most stressful encounters with an internet business that I have ever dealt with. Up to the point that I began using the site, things had gone ...

It was time for new phones. My husband spilled a can of soda on his phone. He says it was my fault because the air conditioner was too cold one night. Yes, there are at least 6 degrees of separation between those two events. So, as part of ...

When I signed up for AT&T wireless, I went into a company owned At&T Wireless store (on Geary St in San Francisco) and was assured that I would have a month to try out the phone and if I didn't like it, no problem. I would not be locked in to a ...

Unfortunately, there isn't a better place for these comments that I found. The online service for at&t doesn't allow any major account changes online. You have to call and wait on hold to change much besides sms messages or other minor details. I ...

I've had AT&T wireless service for about 6 months, and up until now things have been okay. The service is normally pretty good despite a few dropped calls, usually while driving on the interstate. The monthly cost of the service is competitive, and ...

I ordered a GOPHONE from AT&T wireless online. I needed to not sign a contract, as I will be moving in less than a year. I read about the gophone and decided that it was a good plan for me. When they mailed my gophone, they also mailed me a free2go phone ...

First I sign up for online billing. When I get my first bill in the mail, I think it is just a notice of my charges and forget about it. Then I get a second bill, with charges still left over from the first, even though I already signed up for ...

the bottom line - I honestly HATE AT&T Wireless - but you can't get out of the contracts - even if the PROVIDER CAN'T PROVIDE SERVICE!!! This is by far the worst service I have ever had! I have been a customer for probably 6 years now and I ...

The only good thing about ATT wireless is that the actual netowrk is great. For most people, when they are looking for a moble phone company, this is most important. However, everything else about ATT wireless stinks! First, over the past few years I ...

Wow - Can you believe the nerve to call this process an UPGRADE.I have been wanting a new phone for 4 years (not under contract) and I finally ordered one online.Here is a synopsis of how they dare call themselves CUSTOMER SERVICE.1. Tuesday ...

Well, I couldnt really complain about ATT in the beginning same as any other cell phone service for the most part although the rate plans were definitely higher than my previous carrier (cell one) which was bought out by ATT.  My complaints started ...

I have been an att wireless customer for over 4 excruciating(oh yes, I mean PAINFUL) years. Every one of them I wanted to switch but it just seemed easier to stay.I really needed to keep my number for business reasons...They seem to always make ...

I have repeatedly had problems with this co.- mainly in cust. svc. including being offered insurance by a rep who gave me totally incorrect information & terms to which I agreed- only to find out when I went into the store because my phone broke that I ...

Please don't punish yourself use another company. This is the worst company ever to deal with. They are very rude and will not help you. From the manager to the customer service reps, they are horrible. They have screwed up my account several ...

AT&T has got the worst customer experience in any business!!! Customer service reps are rude, even after the 45 minute wait. One female rep was raising her voice and almost yelled at me-This was from the warranty dept and one guy from Customer ...

HORRIBLE HORRIBLE HORRIBLE. I GUARANTEE YOU WILL HAVE A BILLING PROBLEM AND YOU MAY HAVE TO PAY EXTORTION MONEY TO JUST GET YOUR PHONE TURNED ON. STOP RIGHT NOW AND CALL THEIR "CUSTOMER SERVICE" AND ASK FOR A PERSON WHO WILL GIVE YOU AN ACTUAL ...

AT&T Wireless will take you for an entire month of service charges on your final month of service when you cancel your account unless you cancel it on the last day of the contract period. After speaking with multiple service reps and getting the same ...

The bills keep coming, it is currently up to $888 and change. I signed up in August 2003 for a new one year plan, even though, at the time I could have ported my phone to Verizon, and I disregarded the complaints and reviews I got thru research. ...

Beware AT&T: First time phone buyer? You will get a great deal with AT&T $129 for the AT&T Tilt and 2-year contract. But wait...you are 10 year customer with a two year update available on your current phone. AT&T wants $400 up front for a new Tilt and ...

If you're trying to port a number and join 2 accounts to one, or anything else above and beyond normal, start taking names and ID's of people you speak with on the phone, because here's what you'll find... 1. There's about 10 different customer service ...

Quite possibly the worst retail experience of my life.
I ordered a phone, with porting my number from another carrier on line.

Here's what they screwed up:
Shipped it to my billing address, not the shipping address I asked for.
Signed me up for a different plan than I asked for.
They never finished the porting request. I had to call the porting service department twice to get it done.
Now for the kicker - they charged me credit card over $200 dollars for a phone that is supposed to be free with a 2-year agreement (which I signed up for), or $99 retail. How does a free/$99 phone become over $200?
I've had to spend 16 hours, mostly on hold, over 6 different calls, to get my money back.

Avoid AT&T at all costs - they will steal your money, and then give you the runaround, stonewalls, lies and excuses when you try to get it back.

Go to Cingular or T-Mobile!!!!!!!!!!!!!!!!! AT&T s@#ks.
My first two statements have been incorrect by HUNDREDS of dollars. I have wasted hours sorting this out on the phone with their reps. And after these corrections the website still reflects the wrong billing amounts.
Every time I make a call I get a very loud static ticking before connection.
The minutes usage portion of the website is indecipherable even to their service reps. After ten minutes of explaining and back pedaling the rep only made things worse by making me realize I have a two year contract with a@#holes.

Coverage was very marginal and poor. In-building coverage was horrible (yes, I know that no body guarantees in building coverage, but somehow, T-Mobile did great, and AT&T didn't). Customer Service personnel are rude and useless. They had on clue how to configure the phone to be used on their network, and were very inflexible regarding disputed charges.

If you're looking for GSM within the Chicago Land Area, make AT&T your very last resort. T-Mobile is the best in coverage in Chicago. Cingular is ok, but not so great either. AT&T is simply horrible.

Free shipping is what immediately got me hooked when upgrading my phone. In a couple of days, my brand-new Sony Ericsson T616 arrived and I was not disappointed. GSM America has the best GSM coverage - far better than Cingular and T-Mobile COMBINED!

I live in Queens, NY.
I have used MCI Worldcom and Verizon Wireless prior to signing up with AT&T and had little to no service issues with those two.
AT&T has the worst service by far. I stopped giving out my cell number as a result. Calls are sometimes pure static or just no sound.
If you live in NYC, stay away from AT&T.

Be careful....these guys will try and take money from you. It took me almost 3 weeks but I finally was able to track down a $200 payment that I made 3 weeks ago. I had to stay on top of them the entire time in order to get them to credit my account the amount of my payment.

Before you enter into any contract with ATT wireless, just call their customer care center --- I guarantee you will spend at least an hour on hold, and after that you will be transfered to another department. They are the absolute epitome of a bureaucratic nightmare. I hope Cingular didn't pay much for "goodwill" when they aquired them, because I am certain there is enough negative will among current and past att customers to bankrupt both companies.

I closed my account with at&t wireless 2.5 years ago. I spoke to a rep and closed it properly without any outstanding dues. Two months ago I find a credit report entry for a collection agency for an account with at&t wireless. I called around and no one seems to know what the money is for!! I have asked for old bills which will take 2-3 weeks! They never ever sent me any bills for this "outstanding amount" and slammed my good credit.

Now I'm busy trying to figure out how to get rid of this @#$*. Stay away from at&t wireless!!

AT&T service is still very poor.  Whether it's their customer service, 3G network, coverage area, and in-store reps.  It's all still really bad.  I live in Cincinnati, Ohio and am constantly having problems with my brand new 3G Nokia 6650 phone. Whenever I dial out, I am frequently hearing crackling/interference in the line.  I get a lot of dropped calls, especially during rush hour. There are many areas of poor/low reception throughout Cincinnati. Many times, I get "network busy" messages when trying to make a call.  Their network is VERY unreliable and their voice quality is atrocious.  Even with the 3G network! Customer service always blames the phone for the problem.  I can tell you, it's their network, not the phone.  I have called them 3 separate times and nothing is done to fix the voice and tower overloading problems.    

This is the worst cell phone company on the market. They are a bunch of crooks and their customer service is non-existent. I cancelled it after two weeks. They had so many charges on my bill it made me dizzy. I called and after 5 calls and being transferred from India and back at least 5 times I reached someone who could help, then I got a cut call. Called back and waited for 20 minutes, and still couldnt get charges fixed. Terrible company. Dont ever even bother with them. I have verizon now and I am in heaven.

Since the day I signed up with AT&T they have messed up my account continuously. They keep trying to over charge. Charges show up that I know I didn't do. If I call in I stay on hold for hours. It took 4 weeks to get my number transferred so I had to pay for my old and new phone. It took Sprint 2 days to do their part of the switch and 4 weeks for At&T to do it and they were the GETTING out business. The customer service is terrible and the sound quality hasn't been better than Sprint in the Austin, TX area than Sprint as I expcted. Don't get me wrong, I get my calls dropped all the time by Sprint and they aren't perfect but at least they charge me correctly and offer some decent level of customer service. I can't wait to go back to them when my contract ends.

It's funny how often the words lies, lying and lied are used in these reviews. I recently purchased the new Ogo device from AT&T wire less and was told 5 different things about the device and service from 5 different people with AT&T. Needless to say The device and service were horribly sub par and I returned the unit within a week. Of course they said that they would refund the money but since there system was not configured to refund the prepaid monthly charge I wouldn't be getting my money for the service back. I was flabbergasted. I said "you agree that I should be entitled to a refund ?" "Yes." said customer service rep on the phone. "But I won't be getting said refund because you are not setup for it in your little cubicle."
"Yep." said the rep. So extremely long story short. If you do business with AT&T wireless get EVERYTHING in writing. They will not honor the promises and representations of their own agents and employees. Buyer Beware!

(This is from before the merge with Cingular) The service has been horrible- I rarely get reception and when I do, it's hard to hear. The deal was good until I get my bill back and find out that they had me down for the wrong plan (regional, not national). The customer service was ludicrous and wouldn't hear me out. I had signed up online and they said that it was my fault for having the wrong plan because I clicked the button.
This company must have been struggling to get off their feet and need all the money they can get. Don't under any circumstances do business with them unless you don't mind incompetent customer service.

Customer service does not exist at AT&T wireless!  Do not do business with them, you have been warned!
I have had my service with them for over 6 years and they do not seem to appreciate my business.  I am terminating with them after they have failed twice to help me resolve an issue with an added data service.  I have 5 voice lines and 1 data service.  When I reminded them of this they told me it did not matter.  They are willing to lose all my business over one element of my plan.  Luckily there are other carriers in the sky.

i dont even know where to begin.. The best advice i can give, is if you decide to go with cingular/ at&t. RECORD YOUR PHONE CALL!!! Their reps will spout off whatever you want to hear. say they "made a note" hang up the phone and laugh at you. They dont care about making you happy. Very few times of the many i have HAD to call has something got resolved as it should. very poor customer service..if i wasnt lied to about my contract, or have to pay 350 to get out of it.. i would be gone. oh, and if you decide you want to upgrade your phone during your contract.. your contract starts over... just some fyi. hope this has been helpful. -greg

AT&T Wireless is without heart, without honesty and without brains. they overcharged me for 6 months and I had to call them and complain every month, but when I brought up the idea of canceling they held firm to $200 per acct - $800. when i said that I would contest that they said that they had a correspondence address that you could write to but that there was no phone number and no guarantee that anyone would get back to you.

they also told me to take a higher level of minutes, because I could drop my minutes anytime with no consequences. when I tried to drop the minutes they said I would have to extend the contract in order to do so. I said "I relied on your statements" they said we'll write up feedback on the person that told you that.

SCUM! SCUM! SCUM! They have created a new low for service

I have to say I can't get over the horrible service I get with this cell phone service. I recently went on my boyfriend's plan, thinking I would save money this way since Verizon Wireless was charging me an arm and a leg and AT&T offered their add a line for $9.99.

So, the day I got the phone, I attempted to make a call. After listening for several minutes to nothing, I finally looked on the phone and it said "call failed". So, I tried again. I actually got through this time, however, the person on the other end was like, "who is this"? When I identified myself, they said, "Oh my God, where are you - you sound like you are speaking into a cup"! And then I got cut off again.

To make a long story short, this experience has been consistently what I get from AT&T, terrible service. DO NOT EVER SWITCH TO THEM! Whoever else you choose will be better!! I am going back to Verizon.

I have been an AT&T Wireless customer for almost 3 years now and never had any technical problems. My boyfriend and I are on a great shared plan that is perfect for our use. We get great discounts on newer phones every year. I have heard alot of negative things about At&t Wireless but I am yet to experience any of them.

I have had AT&T Wireless for about 5 years, and have had pretty good luck with them. I get alot of minutes for reasonable money (local plan- 49.99/mo gives me 900 anytime minutes anywhere in NewEngland down to DC). I have a Nokia 6560 TDMA phone. I am on the older network, but the new GSM network is getting new sites added all the time, and my girlfriend recently switched to a GSM phone from AT&T from Verizon. I have found the AT&T people in the stores pretty easy to work with, and have had no real problems. I can get a new phone every year, which I have taken advantage of. All carriers have spotty coverage, and they are in the middle of the pack, and better than others in some areas.

I had a very bad experience with AT&T customer services. I talked to 4 rep. Two of them are very very rude. I canceled my order immediately.

Customer service is EXTREMELY fragmented and incompetent. I spend nearly 1 to 2 hours per month on the phone with service associates that assure me my bill will be "corrected". Most corrections require multiple attempts. EXAMPLE: AT&T accidentally doubled my bill from around $65 to $114. Called and was assured things would be fixed - within weeks an additional $65 was charged. Now, a would be $65 bill was $244. Hours on the phone finally corrected this issue and they sent out a refund check which took 3 weeks to arrive. Have had many similar instances. DO NOT USE AT&T WIRELESS!! Go to Verizon.