A M Royal

I can only describe our personal experience with A M Royal, and it was excellent. We knew exactly what we wanted to order down to the manufacturer and model numbers, and found the items on A M royal's web site without hassle. We ended up paying a ...

These people sell you stuff that they don't actually have in stock; but they don't tell you that on their website when you place your order.The website appears professional, but the people behind the website are just lowlives probably working out ...

I have a lot to say about this company! From reading the other negative reviews on this site, I can see that my bad experience was not a singular one. I purchased a Samsung Black Pearl Refrigerator from this company 10/23/08. Prior to the sale, I ...

I am just going to tell it like it is: This is my first business transaction with this company. I purchased an LG 6,000 BTU, 10.7 EER Window Air Conditioner for an attic installation of 5000 sq ft, 96 year old house undergoing ($100,000 ) major ...

I purchased a full kitchen from AM Royal. I was building a new kitchen and needed a refrigerator, range, and dishwasher. They had a great selection, with many different brands and styles. With such a vast selection, I wasn’t sure what to get, so I made a ...

Based on the other reviewers here who were nice enough to share their experiences, I decided to order from them. Their website was clear and easy to navigate. The return policy was better then most. The product offering was impressive. The price of ...

All - I ordered an item from this merchant and was told the item was on back order a few hours later. I was asked if I would like to wait on the item and I said yes but to call me when the item was available to confirm I did not purchase it already. Well ...

GREAT experience. I own a gourmet food store and my air condition broke during a heat wave. I went online and found the air condition I wanted and I ordered it from AJ Madison (because it was the cheapest price) well that blew up in my face when they ...

My experience with AM Royal has been a mixed one, largely tainted by their unprofessional and often abrasive customer service representatives. I ordered an air conditioner from AM Royal with the encouragement of positive store reviews and low price. ...

Customer service seems to be taken seriously by the staff of AM Royal. We contacted AM Royal to see if they had a hard to get exterior blower range hood in stock and they said that they had one left in stock. We went online and ordered the hood from AM ...

I bought a washer dryer combo and a microwave oven from AM Royal online and got an instant email confirmation of the order details. The microwave was a very hard to get model since it was an older model but they did have it in stock and it came via UPS 3 ...

My shopping experience here was unbelieveably bad. When I called to order a Friederich thru-the-wall air conditioner, I was told by the salesman Mike that they would deliver the unit within a week, but the price was $769, not $649 as listed on their ...

Great experience. Quick delivery. Had a damaged Whirlpool washer delivered and within one week had a new unit with the old unit removed. Highly recommended.

They have not provided a tracking number, I have tried to contact them numerous times & only get an answering maching.....worst yet they have $799 of my money and thier website is no longer up. DO NOT DO BUSINESS WITH THESE

Ordered GAS LOG SET on Dec. 14, 2009 would take 2-3 days Dec. 24 still a no show, web site has been down for 3 days, no answer at the phone numbers listed on the web. or on the BBB info. This is an accredited business BY BBB what a joke

I ordered a stove on thursday and it was delivered into my home on the following wednseday. The trucking company called to make sure that i would be home and was very profesinal. I was very happy with the price and

GREAT STORE TO BUY AIR CONDITIONERS FROM. I HAVE ORDERED FROM THEM 4 TIMES FOR MY BUSINESS AND EVERY TIME I WAS VERY HAPPY WITH THE PRICES AND DELIVERY TIMES. THEIR SALES PEOPLE ARE KNOLEGEABLE AND PROFESSIONAL. ONE TIME WHEN I HAD TO RETURN AN AIR

I would never purchase from this company again. If you return an item, as I did because it was not satisfactory; they charge a 25% restocking fee. And no credit was issued until I sent an email, which was not answered, or even acknowledged; and then only

Ordered a Bosch stacking kit on 12/9/08 - received on the morning of 12/11/08 - Lowest price online!!!! Fast and FREE shipping , accurate description, confirmation of order , notification of shipping with tracking, follow up on my satisfaction with

This was a great shopping experience. We received the items faster than expected. We did our reaserach prior to ordering the LG refrigerator on the internet and A M Royal came recommended by many customers so we decided to order with them.  The

This was absolutly a great experience dealing with this company. We ordered a refrigerator which arrived 3 days after the order was placed, the trucking company contacted us a day before to schedule the delivery and gave us a 2 hour window. The delivery

It was a great shopping experience. I did my research and found them to be very trustworthy so i placed the order with them for my dream kitchen appliances. I ordered it on a Monday and on Friday all items were delivered and installed in my kitchen. The

I called and ordered an expensive downdraft ventelation system with an exhaust.  After not hearing from them about delivery, I called back and was told they had a open box in stock.  I said I would accept that if it was new.  I

I'm impressed!  I ordered a Samsung French Door Refrigerator.  The salesman was very knowledgeable.  He took his time with me explaining the differences between the Samsung, LG, and GE.  With his help, I decided on the Samsung. 

Will never buy from these people again! They lied and cheated me when it came to delivering on their promises.. I ordered a fireplace that cost $50 bucks more than the competitor because The sales person Tia said the one from AM Royal came with screen

I informed we were seeking an Operations Manual for the washing machine front loader model SKU-LGEWM2455H.  Let's see how they respond to resolve this critical

I ordered a stainless steel door for my Bosch dishwasher. The online process was fine, however the customer service was not acceptable. I called the day after placing my order, Friday, to confirm when my order was shipping and was told that the door

AM Royal's service is outstanding! I was in desparate need of an LP converter for my gas dryer. Not only did they have it in stock for immediate delivery (when no one else had it), it arrived in just one day! It arrived the next day after it was

The price was right, the delivery was fast and my wife is very happy. I would highly recommend A M Royal for your Appliance

I was very pleased with the service i received from A M Royal. The unit arrived at our place in less than 5 days the box was well protected against

Excellent on-line experience. We called customer service to order our range hood. Once they verified that they had it in stock, they shipped it and it arrived within one

Bought a range hood which arrived with some hidden damage which was not noticed until installation. Vito Caputo sent out another one promptly with no hassle. Problem appears to have been the result of poor packaging by the company that made the

Shipping was faster than expected. The range and refrigerator were delivered in to the house 6 days after placing the order. the price was among the best online and the rebates made it a sweet deal. I recommend them

Will never order anything from these people. Shipping took way too long and after I called about the microwave, they lied about shipping it. Finally after threatening to cancel did they actually ship the

I had a very good experience with the store. I bought gas range and dishwasher. Good prices, good service. I called customer service instead of ordering on-line because I needed items to be delivered to the 3rd floor with no elevator. No problems - just

Store provided highly competitive price, delivery speed and customer service. Our OTR microwave arrived on time but with broken plate (was packed near edge of box with no protection [bad design]) and with an electronic defect. AM Royal immediately

I will soon be ordering a Friedrich 4 zone mini split heating and cooling system. After reading the review posted by bw24 I have ruled out purchasing from A M Royal. Life is too short to be treated this rudely when you are trying to spend your money with

I called customer service before i purchased this product to find out if the air conditioner is suitable for my application, the person i talked to was very helpful. I will be more than willing to purchase from them in the future. Service all around was

The Range hood we ordered was damaged by ups. We called to report it right away. The Customer Service Representative took care of it right away and we received the new range hood within 4 days. Highly

Order confirmation and shipping was faster than expected. The problem we had was that the microwave we ordered was for a later installation (approx. 2 weeks) and when we removed it from the box it had concealed damage. Due to time constraints we had to

Ordering online was easy. I called customer service to have them change the shipping address which they did and products arrived 4 days later very well boxed.Compared to previous orders from other merchants online this was easy and fast transaction

This is my 2nd order from AM Royal Both orders arrived BEFORE the expected receipt date. Both were packaged very well. Both performed as expected. Great service on good products at competitive prices! I will definitely check AM Royal next

Better Customer Service, Better Delivery Service than the competition. I first ordered the refrigerator from another online retailer which delivered us twice a damaged refrigerator. Also both times the delivery with Yellow freight the refrigerator did

Order delivery was to take 5 to 7 days, it was delivered in 3 days, amazing, thanks for caring for your customers in a timely

Order was shipped out promptly and customer service via email was right on the money. Order arrived in less than a week and the savings were substantial compared to a local appliance store. Packages were wrapped very well with a double heavy duty box

Placing the order and getting my cc charged went quickly enough, but it took them ten days to ship the appliance. My first e-mail asking about the shipping delay wasn't answered. The second one was answered, the rep guessing a ship date. After that,

I ordered a 166-bottle wine chiller from AM Royal's online website. Although I was interested in finding a low price for the unit, previous experience with another vendor, which sold me a faulty unit, drove me to look for a company with a high rating

I purchased a dishwasher that had a dent in the door that we did not notice until after the delivery was made. When I called customer service to get a replacement, I was told that my remedy was only to the manufacturer. I objected and wrote an angry

Awesome dealer.Order arrived in less than 3 days, along with everything I ordered. The customer service representative was extremely acommodating to my specific hours of delivery. I will definitely recommend and order from AM Royal in the future. It was

We purchased a washer and dryer fro AM Royal to be delivered to our home in the mountains. They delivered the washer and dryer 4 days after we placed the order. they sent us tracking information via email and we were able to follow the progress of the

I have had both phone and internet communication with AM Royal. They are extremely courteous and helpful. Their customer service is the best I have encountered in a long time. I would and have recommended them to anyone. Their products are just as

Took too much time to recieve. I called twice to make sure if it was ever delivered. They said it takes 3 days to process. I waited 5 business days. Still didnt send it. Finally arrived today. Price is great, order from here if you dont mind

I researched and bought an LG refrigerator online recently. I was really worried about the whole deal, but what a great transaction! Living here in northern Idaho posed no problems for the speedy delivery of the large, heavy item. AM Royal kept me

Bought a Sharp Carousel R-1870 convection/microwave oven. VERY fast delivery, well packaged, good price. Everything under their control was very well

I ordered a Friedrich air conditioner (28000 BTU) and took a day off from work to wait for delivery. Delivery came but driver had to leave the unit outside on the sidewalk despite the fact that it was about to rain. I had no way of bringing the 220 lb.

I got an unbelievably fast and good service. They are very pleasant to deal with on the phone and will always go the extra mile for customer satisfaction. Highly

Excellent Seller, lighting fast shipment, extremely helpful and friendly customer service, lowest price on the net for GE window air conditioner. Would highly recommend to

They had the best price on the BBQ we needed. They shipped it the next day after placing the order. The trucking company called me a day before delivery to schedule a convenient time for delivery. I will shop with them again.

First time large internet order (5.5 cu. ft beverage cooler).....excellent customer service, shipping was on schedule, in fact early....They emailed me as well as called me to let me know when to expect the delivery......Came from New Jersey to Illinois

The best store to buy air conditioners from. They care about their customers. I had a problem with the unit i ordered which did not fit the opening i had in the wall. They guided me through the installation and sent me the accessories i needed for

The staff, especially Mike, was very friendly and informed. I ordered an air conditioner and two days later it was delivered to me without incident in Manhattan. The day before, Mike called me and told me it would arrive between 9am and 10am the next

The trucking company lost one of four items: an Amana air conditioner. I wasn’t getting a warm feeling talking to the trucking company so I sent an e-mail to AM Royal. A representative (Avi Ulano) called me back the same day. The next day, I got a

I found A M Royal by a random search on the internet. They had a very good price on the Air Conditioner i was looking for. I called them to make sure the unit was in stock and then went on their website to buy it. I was very impressed with the friendly

Excellent. I was amazed. Perhaps they will provide a higher bar for the competition. And DHL no less! Faster than a speeding bullet! Proof that personal, competent customer service is still a virulent force in this

A M Royal's site made it easy to find the Fujitsu Air Conditioner I was looking for. I ordered it online on Monday afternoon after speaking to the sales department. They were very helpful in sorting out which product would work best for my application.

Customer service is what differentiates this company from others. i ordered an air conditioner from a different company which was advertising that they had it in stock few weeks went by and all i was getting from them was lies that your air conditioner

Unbelievable Service. I got 2 air conditioners from them for delivery into New York City. I ordered online and it gave me a shipping price of $85 and agreed to it. I got a call from them later that day and was told that local delivery is cheaper by $20

Not good at all. Would never purchase an appliance from this company again as they charged my credit card 2 weeks before shipping the product. Then my washer dryer combo showed up damaged and they refused to take responsibility and replace the unit.

My business recently acquired several rental properties, which we finished renovating early this year. I knew we were going to eventually have to find a company I could trust to handle the development and electronic furnishings that I needed in order to

I decided to buy my air conditioner from AM Royal since they had the best price and best custoomer reviews. Their website is very easy to navigate and i was able to find all the information i needed on the product. I place the order and got a prompt

I ordered an air conditioner online. The next day I was able to track the shipment information and time for delivery. the delivery was very prompt on the day that i requested, and the service was great. the customer service was attentive to my needs. i

Great website they have the best selection of air conditioners and i ordered a sharp AFS120EX 12000 BTU window air conditioner received a prompt confirmation and shipping to Miami Florida took less than a week. Smooth

Ordered online a washer dryer combo and an air conditioner which they had the best price. Got a prompt confirmation by email following that the next day i got a tracking number via email. The items arrived at my house a week later. I had some trouble

good selection of wine coolers. Prices are great. Delivery was within 4 days from order. Would recommend them for wine cooler

Fast delivery but refused to take back an air conditioner that did not work out of the box. Poor business ethic. I was told I had to deal with manufacturing company. Very disappointed with there

we ordered a washer dryer combo online on a Monday night the next day we got an email with an estimate time of delivery following that on Tuesday afternoon we got a tracking number for the trucking company. The unit arrived by us the following Monday

I called these guys for an air conditioners. I spoke to a salesman named Mike. He was the most helpful guy I ever spoke to. He explained everything. He figured out the right unit for my room and he was right. I got the unit and put it in the window

They have the best prices on the internet. I purchased a portable air conditioner from AM Royal on 4/19 after researching the prices online and found them to have the best price. Their website is easy to navigate and the air conditioner arrived at my

These guys are truly professional. They knew the product. The price was good. They answered all of my questions and were pleasant. The delivery was fast, actually 1 day sooner than expected. The packaging was unbelievable. They said their packaging

they had the best prices on air conditioners on the web. I spoke to a salesperson to help me choose the best window air conditioner for my home and he recommended that i should go with the Panasonic 12000 BTU. I got the unit a week after i ordered it and