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Ace Hardware

Ace Hardware

Overall service rating:  Store Rating: 1.5
Reviewed by 29 customers

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Overall Rating:Store Rating: 1.0
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very unhelpful and rude

by , Jan 21, 2011 Rated a Helpful Review
Recently I acquired a very old but great working pressure-cooker after several great meals it locked up, the seal inside and was unable to open it.  By chance about a month later, I stopped in and was told by a very friendly and helpful gentlemen, ...
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Overall Rating:Store Rating: 1.0
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NOT the helpful place

by , Sep 20, 2010 Rated a Helpful Review
I should have read the reviews about Acehardware.com. I didn't, so I got rooked like many other people here. I placed an order Sept 6th, by the 14th I was calling to see where my order had gone after it was located in stock as the site showed. ...
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Overall Rating:Store Rating: 1.0
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Dishonest website - censors negative reviews

by , Sep 8, 2010 Rated a Helpful Review
The serious problem I have is with the quality consistency of Ace Hardware products.  For example, Ace Campermount Tape costs 2-4X as much as the competing Frost King product at other stores.  I returned it because once the Ace product is ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE RETURN POLICY and incompetent customer service

by , Jul 5, 2010 Rated a Helpful Review
HORRIBLE RETURN POLICY-I purchased a sink and facet and fittings online in the beginning of June 2010. I do all my shopping online since it is so convenient. I had the items shipped to the store since it was free. It arrived with 8 days, when I got them ...
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Overall Rating:Store Rating: 1.0
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ACEHardware.com refund policy STINKS!!!!

by , Nov 29, 2007 Rated a Helpful Review
Shopped on-line for GutterStuff (wonderful product), and needed a lot to cover my house. Had it shipped to my local store, got there on-time and the store manager was very helpful and quick to find the boxes and help me put them in the car. ...
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Overall Rating:Store Rating: 1.0
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AceHarware.com is the "Helpful Place" ... NOT SO MUCH!!

by , Oct 16, 2007 Rated a Very Helpful Review
Ace is the "helpful place"? ... not so much! I ordered products online. Selected ship-to-store, completed the order online and received an order confirmation email. All seemed normal. When it didn't arrive in 8-10 business days, I called back to ...
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Overall Rating:Store Rating: 5.0
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FabuLous Site. Wonderful Service. I'll Be Back.

by , Jul 21, 2006 Rated a Very Helpful Review
Ever been to one of those all you can eat places with so many choices that one can’t take it all in at one glance? Before even picking up a plate you scout the territory, sizing up the entrees, side dishes, and desserts. There’s so much to eat, ...
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Overall Rating:Store Rating: 1.0
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Awful! The worst only buying experience I've ever had

by , Jun 27, 2006 Rated a Helpful Review
I assumed that a reputable name company like Ace Hardware would have it together, but no. I will never do business with this online store again. Pro: the price was right, local store folks tried to help Con: order never arrived, couldn't be tracked ...
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Overall Rating:Store Rating: 1.0
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Ace - The Unhelpful Place

by , May 2, 2006 Rated a Very Helpful Review
I ordered two exhaust fan motors from acehardware.com. Ace offered free shipping to my local Ace store which sounded like a pretty good deal. I got an e-mail order confirmation right away and was told to expect delivery in 8-12 business days (excluding ...
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Overall Rating:Store Rating: 1.0
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One of the worst experiences I have ever had,

by , Feb 23, 2006 Rated a Helpful Review
I ordered 12 6"x9" notepads from the Ace Warehouse on Dec 28,2005. I was advised it shipped on Jan 11, 2006 to a store about 15 miles from my house and I would be notified when they arrived. Well after waiting for a couple of weeks I was told that I had ...
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Order MIA for over a month, Bad Customer Service

by , Jan 18, 2006 Rated a Helpful Review
I ordered a water heater blanket from Ace Hardware in early December 2005 and chose the in-store delivery method. It's now mid-January and I still have not received my item. Customer service has been practically non-existent. At other ...
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a very UN-helpful place

by , Jun 30, 2005 Rated a Very Helpful Review
three weeks ago i tried to find out about an ace hardware store in my neighborhood. it's conveniently located, prominently displays an "open" sign, and is listed in the online store locator, but every time i went there during normal business the store ...
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Overall Rating:Store Rating: 1.0
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No discount for Vets, rude, uncaring.
by ,Dec 11, 2013
(Show)
Ace allows discounts for Veterans and military people on "selected items only" and won't (or can't?) tell you if an item is discounted until they ring it up.  If you are a Vet, shop Lowe's or Home Depot and get your 10% discount on
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This is one useless operation - the worst internet supplier I've ever dealt with.
by ,Jan 28, 2013
(Show)
An hour after ordering their website showed that the item was "In stock".  A WEEK later it's still listed as "In stocK".  Calling them twice got me no  information as to when it would actually ship.  The last request to get a shippng
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Rude Customer Service and Does Not Stock Items on Website
by ,Dec 8, 2012
(Not Yet Rated)
I ordered an item at acehardware.com and the item was in stock. I selected for the item to sent to a local store. I received an email staing the order was in process. I contacted (less-than) Customer Service three times and each time the person was very
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Avoid Ace Hardware
by ,Nov 20, 2012
(Show)
Will never again shop at Ace Hardware.  The worse customer service and return policy I've come across in a long time.  My advise, don't shop there!  There are too many home improvement stores out there who will work with
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Overall Rating:Store Rating: 1.0
 
not satisfied with acehardware.com - check out acehardwareoutlet.com
by ,Sep 14, 2012
(Show)
I like Ace Hardware. I go to my local neighborhood shop wherever I'm living. For online purchases though there isn't much to like about Acehardware.com - the website isn't very good, the prices aren't great, the packaging is bad and the service is slow.
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Awful. Avoid like the plague!!!
by ,May 25, 2012
(Not Yet Rated)
Absolutely horrible. I ordered an item that didn't ship for 2 weeks. They told me it was a special order. I told them if I'm going to have to wait 3 weeks to actually get item in my hands, I might as well order it from somewhere else and get it in a few
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Overall Rating:Store Rating: 2.0
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Ace rips off its customers by offering false rebates.
by ,May 13, 2012
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I bought spring garden supplies at Ace specifically because rebates were offered.  A month after I submitted my rebate request EXACTLY AS INSTRUCTED BY ACE, Ace refused to honor its own rebate because ACE could not find its OWN product number.
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Overall Rating:Store Rating: 1.0
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3 pack = 1 item + 8.7% refund!
by ,Nov 22, 2011
(Not Yet Rated)
Ace Hardware is a fine brick & mortar store, but if you buy online, beware they can ship you whatever they want and call it a website error when it is not what they advertised.I ordered a 3 pack of fans from their website.  They shipped
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Showing 1-20 of 40 reviews Page 1 2 Next