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Dec 15 '04
I erroneously ordered 55 of the wrong type of bun pans on a Friday evening, paid with my credit card, and felt good about the transaction I had just completed via "E" Commerce.
I realized my mistake when I saw the Ace Mart EMail confirming my order on Saturday morning. I tried to call their customer service but I was outside of their published available service hours.
I called an Ace Mart store in Texas (I got their telephone number from a google search) on Saturday to try to stop the wrong order from being shipped.
Even though the person at the store I called was not responsible for handling my problem, he spent significant time with me to make sure that the problem would be resoved Monday. He gave me the correct number to call on Monday to resolve the problem. I called that number and all was resolved to my satisfaction even though Ace Mart did everything right the first time.
I told the person I had called Monday that my service expectatons were really exceeded by their genuine empathy for my situation and that I would look to Ace Mart first from now on.
Robert K. Wargo
Juniata Valley Senior Citizens, Inc.
(814) 669-4919
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Dec 15 '04
I was sending a gift out of state and my only negative comment is that the shipping fee was not quoted on the website. It turned out to be 25% of the purchase price! A bit steep in my estimation.
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Dec 14 '04
This was my first experience with this company. Ordering was easy, pricing very good and delivery prompt.I was completely satisfied and will shop here again.
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Dec 11 '04
Interesting assortment of products for the professional chef or serious wannabe. Super-fast shipping and GREAT prices. Very happy with entire experience.
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Dec 10 '04
I made a mistake in completing the on-line order and sent an email request to fix and followed up with a phone call. They had already acted upon my email request and handled my mistake with grace and professionalism. Loved ordering from them and will again.
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Dec 06 '04
I had no problem with ordering from this merchant. The company confirmed receipt of my order via e-mail. This company also e-mailed thi date of shipment, along with my tracking number and included return instructions if neded.
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Dec 06 '04
I tried on many occasions contacting your customer service dept and found them to never be available
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Dec 05 '04
This is my second purchase. I was totally satisfied with the items purchased and the order process.
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Dec 01 '04
I loved shopping at Ace Mart. They have everything that I needed and others that I didn't even knew I needed until I saw it on their website. I love the prices and the quality of the product are the very best. WAY TO GO ACE MART!!!!
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Nov 30 '04
I was having a hard time finding a place that had Irish Coffee Mugs in stock and other places I contacted were really rude. The woman I spoke with at AceMart was really friendly and helpful. I have found that the majority of online vendors I have used have horrible customer service when you actually have to speak to a live person. The people that I end up talking to either don't know what they are doing or are really short and rude. It was refreshing to finally speak to someone who knew what was going on and didn't act as if I were inconveniencing her. The shipment arrived earlier than I had anticipated and in almost perfect condition (there were some broken glasses, but I would blame that on the shipper, not AceMart.)
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Nov 30 '04
I found the products easily on the web site. Delivery was in a timely manner. I would shop again.
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Nov 29 '04
Service was convenient and payment worked by credit card. The items came on time as predicted by Ace Mart. The quality and usefulness of the products was better than I expected for the reasonable price.
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Nov 29 '04
The sale rep. Sarah Nadolske was extremely helpful and courteous. She went out of her way to satisfy the company. I am very pleased. Thanks Sarah!
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Nov 28 '04
This company went out of its way to help me get the knofe I wanted and shipped it to the UK for me with no problem at all. Thank you folks.
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Nov 26 '04
They actually care about their customers and do their best to deliver the merchandise when promised.
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