Excellent customer service, and fast delivery, especially as it's free for orders $30+!. by ffulger ,Aug 21 '06
I accidentally made a double order - they phoned me within 10 minutes and sorted everything out. Staff were friendly, courteous and helpful. I received my order in a couple of days, and I live on the East Coast! Their prices were the best I found after quite extensive research and I found the website easy to use. Overall they are great, and I intend to use them again. There is one very popular traditional remedy they don't presently carry, and I am going to see if they are willing to do so. I wish they carried bulk western herbs!
Misplaced labels? Label ingrediants are different from what's on the website by happyatharmony ,Jun 18 '09
Ok. The delivery was quite fast. No complaint about it. But I ordered two kinds of Chinese herbs. Then I noticed one of them is not the same as what I ordered. I called and was told that the label was printed wrongly, but the medicine inside should be the same as I ordered. I went to their website and checked the ingrediants, and found that the contents are different between what's on the bottle and what's on the website. They told me that I can take the medicine and it should not hurt me. Ok, does it make sense? So they told me to throw the bottle away. Just to be cautious, I looked at the other herb I got, and compared the labelled ingrediants with the one listed online, and long and behold, they are different! Not 100%, but you know, you have to be careful with what you eat, especially medicine! So I do not think this is a good place to order Chinese herbs, and I will never come back to it again!
The herbs have been helpful. Thanks for being a distributor. It's important people have access to self-help for their health.
Lynson beaulieu Read more
This is my second time using this merchant. They are far and away the best merchants I have ever used on the Internet since it's inception in the 1990s. Good product, superfast delivery, great prices and really nice people.
(By the way #6 on this survey needs a N/A) Read more
My orders have always been delivered within a very short time. Read more
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Oct 20 '07
I had a good experience, I was half expecting it to take at least a week or mor eto arrive but it was much faster. items were in good condition. I will be back Read more
Good experience although it would be great if they had the option of using UPS or Fed EX as we have to drive to the Post office for anything that comes via ordinary mail. Read more
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Oct 29 '08
low price, friendly service, fast shipping Read more
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Jun 08 '07
This is my second time purchasing from ActiveHerb. It was easy and I appreciate the descriptions of products on the website. Read more
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May 20 '09
It seems that their shipping time has improved - I received my last order much quicker than the previous order I placed with them. Because of that I'm more likely to order from them again. Read more
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Aug 23 '07
One of the very best sites to shop at - highly recommended.
I have NEVER had to contact customer service about a problem. There have been NO problems. Read more
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May 13 '06
It was very easy to purchase a product from ActiveHerb online. I received my purchase in a couple of days (I am local to the company though). I was very satisfied with the process. Read more
Saw Palmetto Standardized Herb Extract 160 mg 60ct Fatty Acids with sterols 85-95%.\r\nProduct Specification\r\nSaw Palmetto (Serenoa repens) is the most commonly used herb in USA and Europe by men to ...
Ginkgo Biloba Standardized Herb Extract 60 mg 60ct Ginkgo Flavone Glycosides 24%,\r\nTerpene lactones 6%\r\nProduct Specification\r\nGinkgo was first used by Chinese in herbal medicine over three thous...
Zhi Dai Wan 200 Pills Zhi Dai Wan (Pian) invigorates for deficiency and stops leucorrhoea, regulates menstruation by adjusting the flow of blood†. The herbal formula is u...
Mu Xiang Shun Qi Pian 100 Tablets Mu Xiang Shun Qi Pian (Wan) eases bloat and whets appetite for food by stimulating gastric and intestinal creepage and enhancing digestive function†...
Huo Xiang Zheng Qi Pian, 100 Tablets Huo Xiang Zheng Qi Pian (Wan) relieves exterior syndrome and resolves dampness regulating the flow of qi and the stomach†. The herbal formula is use...
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,Jun 18 '09 
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