Allegro Medical

I purchased a neck pillow in August and misplaced it, so I bought replacement a few months later.  The same exzct SKU (description), except the price was a little higher the second time and the replacement product was not anywhere near as good.  In fact, it is so uncomfortable that I do not use it.

I wrote Allegro about this matter and they've ignored me.  They didn't have to answer because the time had lapsed on my credit card purchase.  I can see why so many others are complaining about their customer service. 

The final take on this, is that Allegro is a cheesy bait and switch vendor.  This is NOT an honorable company.  Buyer stay away!

I would never purchase from this vendor again. I ordered a sound machine that was backordered, so I waited about two months for it to arrive. When it finally did, it was not the sound machine that I ordered. I emailed Allegro, no response. I had to call three times, they continually said they would get back to me and they never did. Finally I said I just wanted my money back and they said they would send me a return label, I have yet to receive it.

Horrible customer service.

My experience with this site has been very good. I've never had to contact the customer service department because I've never had a problem. Some of the stuff they sell seems aimed for doctors and hospitals but I found lots of home health care & comfort products that I like with good prices.

DON'T TRUST THE OTHER REVIEWS. They are either posted by owners/employees of the company or VERY lucky buyers. I ordered 3 pair of shoes in November. One was no longer available and did not ship but I was charged for it anyway. The other two pair were sent back (they did not fit) after fighting for an RMA number. When I did not received credit after 6 weeks, I tried contacting their customer service which was fruitless. I contacted my credit card company and disputed the charge.

NOW THEY HAVE POSTED NEW CHARGES TO MY CREDIT CARD!! They processed the credits so that they could tell my credit card company to close the dispute but then proceeded to make new, completely UNAUTHORIZED charges to my account!

THESE PEOPLE NEED TO GO TO JAIL FOR WHAT THEY DO! DO NOT TRUST THEM WITH YOUR CREDIT CARD NUMBER!

I purchased a pedal exerciser from Allegro on June 19.  It didn't show so I called and asked about the shipment.  Only then did they tell me it was backordered and that it would ship June 30.  The next day, I received an email saying it would not ship until July 10.  On July 12, I sent an email expressing my dissatisfaction and asking where my product was.  No response.  On July 14, I called customer service again, and they said it was backordered until the end of July (not that I believe that date is true either).  The customer service rep was completely unhelpful, could not guarantee when they would get the product and acknowledged that the website never said anything about a backorder.  I still don't have my product, and I will not be buying from this company again.

Great price for product, However going into the fourth week, they have not shipped the "in stock" item. The charge to the credit card was imediate after purchase. I have tried to contact Allegro by phone and by their Email contact address, and they will not respond to Emails, nor can I get through on their phone line. My question now would be "Does this company exist or have I been scammed"
  I will NOT be doing business with Allegro Medical again!

I ordered something about two months back and wasn't even expecting it would turn out to be a nightmare. The product costs $28 and the usual delivery time. I tracked the product for ship date and it was forever showing not yet shipped. Note at this time my credit card was already charged. When I did a follow up phone call, the product is not available and is backordered. I was given a time frame for the order to come in. Two weeks going to three weeks, nothing happened. I called to cancel the order. Fine. They told me I will be refunded. From the time I cancelled up to this time, is about 1 month and a half. I already filed a complaint with FTC. To future shoppers, guard your hard-earned money!

How can these people still have four check marks. I think the averages should only be over the past year or so. All those four checks from 4 and 5 years ago make these people look good. Obviously something has changed recently. JUST LOOK AT THE LAST FEW MONTHS WORTH OF REVIEWS. I too have been waiting over a month for a credit to my CC. I've called 4 times (and of course have to sit on hold for 15 minutes before speaking to someone. EVERY WHO HAS A COMPLAINT complain to the BETTER BUSINESS BUREAU these people need to lose the accreditation.

I ordered an item from this merchant about 3 wks ago and while the seller had the items I needed and order transaction went smoothly, the shipping charges were outrageous (shipping to Hawaii).  I only had one option for a shipping carrier and that was UPS.

UPS was late an additional day in delivering the package due to the address being "illegible".  Their website was easy enough to navigate and prices on the items I needed were okay.

Great product at an excellent price. I bought the Stair master Step Mill 7000PT and Allegro Medical had it for the very cheapest I could find. The order was delayed for about two weeks longer than I expected; however, the product and price is an excellent deal and worth the wait.

Allegro Medical was great to deal with! They have soo many items to choose from. Extremely fast shipping and great customer service! I give this company an A+. They also have awesome competitive pricing. I will definitely order again and will be referring family and friends! :)

I ordered a "no-hands mouse" on 7/15/04 from the Allegro Medical web site. The web site said it was in stock. It's now more than a month later and still has not arrived. I called them for the third time today and spoke with a nice lady who said she'll "keep an eye on my order" this week and contact me with its status. Each time I called I was told it was shipping soon. One guy even told me it had "shipped Tuesday" (a week ago) but then in my more recent call the nice lady says it will be shipping this Friday.

I placed an order for bowflex power rods on 3/9/06 for a birthday gift that was on 3/27. By the 24th I still did not have the package or hear anything from the company. (my CC had already been charged) I called to find out what was going on. Here is how that went.
First 10 calls. (recording)I'm sorry, we are busy right now. Please call again later. click.
next call, "Our systems are down at the moment. Leave me your number and I will call you back as soon as they get going again." Of course no one ever called back.
Next call. " I'm sorry your item has not been shipped yet. Let me call the warehouse and find out what is going on. Leave your number and I will call you within 15 minutes"
No one ever called.
I tried to call them back "I'm sorry our office is closed. Please call again during business hours"
There hours do not include weekends. SO on Monday, my husbands birthday, I'll give him a printed off receipt for his power rods in his card. Oh well, Its the thought that counts....right??

I placed an order yesterday, February 16, 2009 (President's Day) and this morning the package was at my door! I am in NJ. I assumed I would have to wait at least a few days, but ONE DAY! I also got a 15% President's Day discount. I will check out Allegro Medical first for all my supplies and would definitely recommend them to others.  Anna Marie

Ordered item from Allegro Medical is damaged. Tried to contact them but ignored by customer service. Allegro told me that shipping is to blame and it is not their fault. I tried to get RMA for return and no reply from them. Talked to customer service for RMA and they told me to that they are gonna email the instructions but up to this date, no email from Allegro Medical.