Allegro Medical

When you are not allowed to speak with a manager/supervisor and are told you can only e-mail and EVEN THEN get no response from anyone in the company SETS OFF THE ALARM BELLS.  Just AWFUL customer service.  Not being allowed to speak with anyone in authority tells you that something fishy is going on with this company.  BE FOREWARNED......should you have ANY problem, you WILL NOT GET ANY RELIEF FROM THIS SHADY COMPANY.

This is an unethical supplier.  The comany confirmed a shipping date and charged my card for an item that they did not have in stock.  Eight days later, I received an email stating the item was backordered.  They lied about the shipping date, held my money for eight days without telling me the truth, and then said it would be another 3 weeks until the product might be available.  Sounds like a scam to me!
I needed a rolling walker for my mother who is having difficulty getting around her apartment.  I was thrilled to find a supplier that was reasonably close and could ship so quickly.   I didn't know they would actually lie about shipping a product they didn't even have.  If you reallly need something for a loved one, DON'T BUY FROM THIS COMPANY!!!

I have ordered from this company a few times and have been impressed by the speed of their delivery. Everything that I have ordered always came accurately within a day or two with free shipping.

Allegro is a first-class retailer with excellent prices and useful information. I always check with them before buying.

I've never had a problem with an order.

I ordered a product that was supposedly in stock according to the website. After 15 days and no communication, I sent an email to check on the status of my order (surely an online store with this kind of volume should have a way to check on an order status online). The email wasn't answered. I tried the online customer support, but there were no operators available. So finally, I called. I was told that the item is backordered, which was news to me, and wouldn't be shipped for another 2 weeks. But, they had already charged my credit card even though they didn't have the product. Very very poor service.

I tried purchasing a bike. The on-line site showed a next-day shipping date. A week later, I was told that there was a two-week lead time before shipping. Two weeks later I was told that "this item is on a backorder now until mid December." I don't even what to think about how long it will take just to cancel this order. Don't recommend shopping here.

Good prices but shady on the shipping. It was supposed to have shipped within 24 hours but I'm still waiting for it to even leave and it's been three days. Their customer service said that's normal and that their website only says that the order is ready. Basically, they're misrepresenting; oh well. You get what you pay for with this place.

I have had very poor luck with this company and would suggest you look elsewhere for your medical supplies. I have ordered products a few times and have been dissapointed each time. Very slow to process orders and many out of stock items - even though at the time of ordering, they were in stock. Their return policy is poor - costing you more than it is worth to  return the product.

Placed order on March 23, 2006, order #M5860606. After several days and no product received, I called again and talked with CSR on Monday, April 3, 2006. She said that there apparently was a problem with the original order and she would ship it again and I should have it by Wednesday, April 5, 2006. No product received on Wednesday so I called again on Thursday and the CSR that answered said the order had been shipped but she could not give me a tracking number.

I called again on Friday, April 7, 2006, and talked with CSR "Brenda", who put me on hold for about 8-9 minutes and came back to me and said that she couldn't find the tracking information either and that she would reorder the product and I would have it on Monday, April 10. I told her to just cancel the order and I would try to find it here in Nashville.

After calling around, I found the same product(Juven) at Costco pharmacy for $18.00 less than Allegro charged me.

I have used Allegro twice in the past before this fiasco with excellent results.

I placed my order on Nov 07 2009 and it has been 12 days and the status still says awaiting shipment. Wish i had checked the reviews for this company before hand as it seems that I too am in for a long process of trying to either get my money back or receive my order. I too will never do business with this company again.


Jeff Robertson

Ordered online.  Credit card was charged also received an email stating product had shipped.  A week later had not arrived and multiple emails to customer service went unanswered.  Called and spoke to CSR and he informed me product was on back order and would ship 4 days later.  10 days AFTER that, I called customer service again and product was still on back order.  I finally received it, but it took over a month, unanswered emails and incorrect info from their service reps.  DO NOT ORDER FROM THIS COMPANY.

Allegro Medical offers products on their website you cannot actually buy from them, at least not at the price shown and not anytime soon. When you call them, assuming you talk to someone who actually understands anything, they will try to talk you into some other product that is more expensive than the one you saw on their website. Classic bait and switch, which is illegal in most states. Very poor business practice. Beware.

I have been using Allegro Medical for over 1 year. They have never made an error on any order. Delivery is usually 2 days. Highly recommended.

Bad and dishonest. DO NOT order from them.
My order became backordered - I was never informed until I called follow up the shipment.
Cancelled my order and took forever to process refund. Called 4 times each week for 4 weeks to follow up on the refund, being told "Your refund is in process, it should take 3-5 business days".
Requested to speak to supervisor but she is never available. Requested to have supervisor call me back, never called me back.
Customer service is not helpful, don't know what is the "real" status of my refund or refuse to tell me the truth?
I finally received my refund after a month of battle with them. This is the WORSE online shopping experience.

I ordered through amazon a keyboard tray which costs about $28 but the only thing that arrived to me was the wrist rest without the keyboard tray. From amazon website and allegro website, it states that "kit includes Retractable Keyboard, Sliding Mouse Pad, and Soft Wrist Rest."

from allegro website:
http://www.allegromedical.com/versatech-keyboard-tray-with-sliding-mouse-pad-s-ft-wrist-rest-blue-206145.html?engine=shopping

from amazon website:
http://www.amazon.com/gp/product/b0002efbwq/102-2299689-1713730?ie=utf8

But when I called the allegro, they said that the price is just only for wrist rest. But this is not the case because it is stated clearly from either website that it includes the keyboard tray. They don't have a very reputable company.