Amazon Marketplace

I ordered 2 videos (monday) from an Amazon store, newtown videos, only to be issued a partial refund the very next day (tuesday).  On that very same tuesday, I called to find out what was going on.  The store apparently did not have the item to ship out in the first place.  When I got in touch with some one in Amazon's customer service,she and her "manager" seem to have a very heavy indian accent, making it extremely difficult to understand exactly what they were trying to get me to agree to.  Eventually I discovered they were trying to issue a promotional gift card to me instead of my money.  I did not agree.  Then I was informed that I would have to wait approximately a month until the estimated delivery date had gone by before I could file a claim to recieve my money back.  I'm currently waiting, but this is NOT good business.  I will never ever do business with Amazon again.  I cannot STAND these companys who are outsourcing thier customer service to other countries, to save money and skimp on customer service.

http://www.shopping.com/xMR-Amazon%20Marketplace%7EMRD-301531%7ERD-411771833988

Amazon really sucks.  I am their registered customer, but I just spent one and a half hours trying to sned ONE order.  They set you up on an infinite do-loop, and keep changing my order. There is no way to contact customer service - not an email address, not a phone number.  The so-called help line is not helpful  I will never use them again.  Order accuracy is non existent, there is no customer service, and overall satisfaction is zero.

There is another way by disputing the charge on your credit card until they credit your account via the credit card. I had the same problem with Six Week Body Makeover and it took one and one-half years to get it straightened out. While in dispute the credit card company cannot charge late charges or interest regarding the dispute. I hope this helps.

WHY DID THEY USE THE WRONG CREDIT CARD?

WHY DOES IT SAY FREE SHIPPING OVER $25.OO AND IT DOESN'T HAPPEN?

THE HELP DEPARTMENT WASN'T TOO BAD.

SHIPPING AND HANDLING IS OUT OF BOUNDS.

Ordered (or tried to) some 2-way radios from them. Items showed as being in stock, so I placed an order. An hour later I receive an email telling me that my order was cancelled.. no explanation.. just that it was cancelled. This was directly through a subsidiary of Amazon, not a private seller. A few days later it still showed as in stock, so I placed another order with the same results... cancelled. Even now it shows as being in stock. Had never ordered from them before, but now I wouldn't trust them. Looks too much like a bait and switch (the radio was listed for sale for $94, but offered for no less than $158 any where else).