Ann Taylor Loft

Discovering Ann Taylor Loft and their Online Store : Before I met my husband, I shopped at Wal-Mart, Fashion Bug, Rave, Dress Barn, and other cheap girls'stores. My clothes would fall apart quickly and I always got mistaken for being much younger ...

I’m slowly accumulating work clothes after years of being able to dress as a student. Many of these clothes come from Ann Taylor Loft. When I was trying on some clothes at one of the Chicago branches a couple of weeks ago, I was unable to find the ...

I'm petite and my occupation requires that I wear professional dress clothing quite often. Not the best option for shopping in the stores, because I find that petite sections are usually minimally stocked in professional attire. And that is if I can even ...

I've been a fan of the Ann Taylor Loft retail stores for many years and was thrilled when they started an online site a couple years ago. DEMOGRAPHICS (copied from quantcast.com): Anntaylorloft.com is a top 5,000 site that reaches over 700K U.S. ...

I was first introduced to Ann Taylor Loft while visiting my sister in Denver. I liked that their stores carried clothes that were fashion forward while still being classic. I have a hard time finding things to wear to work, and Ann Taylor ...

I like Ann Taylor Loft because it is one of the only stores that carries petite clothing. For this reason, I started shopping at their local stores. But, the closest Loft location to me closed, so that caused me to start visiting their ...

IN STORE EXPERIENCE:I have two Ann Taylor Loft stores in my area, and I love going in to look around. I almost never leave without buying anything. The staff is usually very friendly and chatty. The fitting rooms are never cluttered, and they ...

I placed my order for a pair of pants and a top on 12/13 to be given as gifts. By 12/25, I still did not receive the items. Then, I received an apologic email stating that the order will be free due to the delayed shipping. On 1/2, I checked my email ...

I love the Loft's clothes; however, their customer service is terrible. Their in store customer service reps can be very rude & not very helpful. They are not knowledgeable on their store policies and do not do anything to go above and beyond to help ...

The clothes are nice... but hope you don't want to make a return.
They will not accept worn/washed material regardless of the reason, especially if you followed the instructions on the security tag to "remove before washing or wearing". I had a pair of pants that stretched out 1+ sizes within a couple of hours and they would not take them back. I've taken similar items back to Macy's, Talbot's, etc with no problems. So, they've lost me as a customer - it's just not worth it.

I won't go into the numerous problems I had with the website; suffice to say that I was using a gift card -- quite sufficient to cover the cost of my order -- and I was still, for some inscrutable reason, required to give them my credit card number. I thought this was extremely inappropriate. They have no idea who the gift card belongs to, so there is no "verification" that can be accomplished (contrary to what I was told when I called them).

In this age of credit card fraud and identity theft, I, for one, find it appalling that retailers are allowed to conduct business in this manner.

I won't be shopping AnnTaylorLoft.com again.

So what's up with AT not taking Canadian customers? Our cash not good enough? Or AT business not up to the task? And customer service was not AT ALL helpful. I live in Canada now, but still have US credit cards. When I tried to send some items as gift for a friend, the customer rep just gave me a standard "I am sorry, but our systems need a US address" as if I could create a US address. Not even an attempt at being helpful.

I won't buy from AT again and I will also tell my friends who go to NY regularly to shop and have AT on their visit list.