AquaSuperstore.com

I have ordered from AquaSuperstore Many times. Every time i place an order with them I get 3 things. 1- Immediate email confirmation. 2- Shipping confirmation with tracking number as soon as my item ships. 3- A great product. The last thing i ...

AquaSuperstore is not only a store that offers GREAT pricing, but they also showed to me that they have GREAT customer service as well. I needed to get a new winter cover sent to me because the one i received had a small rip, and a messed up grommet. I ...

Worst customer service ever!!I'm still waiting 3 months after placing a very simple order to get what I paid for.  The 1st shipment arrived 3 weeks after I placed the order (much long than it said it would).  On top of that only 1/2 my ...

 I placed a large order with aquasuperstore.com.  I bought some stuff that was very important that I got before Christmas. I was having a Christmas party and was furnishing my entire patio. I paid a ton of extra money to have ...

I stumble upon Aquasuperstore's website a few years ago through a Bizrate search while shopping for a Pool cleaner, gave them a call and their customer service was very friendly and knowledgable when recommending a cleaner for my needs. The transaction was painless, my order shipped out the very next morning. I have been shopping with them ever since. What I love the most is their low prices of course...even when I found an item cheaper somewhere else I simply called them and they not only matched the price but beat it. I dont even bother with my local pool store anymore because Aqua beats their prices even when you count in the shipping costs, PLUS they actually want to help you. I couldnt really ask for more.  All-Around great store.

ordered, got charged, promised shipment within several days.  I asked for tracking number twice.  now exactly 3 weeks later - they refuse to ship and are avoiding me.  had to call and dispute the charge with credit card company.

I will admit, if it seems too good to be true, it was! I saw a Tigershark Pool Cleaner pictured with a cart for $699.99 with a rather confusing description accompanying it on their site. Not being sure what was included I asked their "Live Help" line and was told that the order would be as pictured, so I jumped on it and placed my order.

Needless to say, it was not as pictured and not even the same product. What I received was a commercial style cleaning head that needed a car battery and attached to a skimmer pole. I contacted this merchant immediately in hopes of clearing this up before the 4th of July...... That was in the beginning of June and it is now the middle of July! I offered to pay the difference between what I got and what I though I was ordering and yet this merchant has ignored my Return request.

At this point, I'm done! I want my money back and I will never shop with AQUASUPERSTORE.COM again.

If your a pool owner, bookmark Aquasuperestore! They are very helpful, offer low prices, and receive tracking information quickly. Thats something you cant say about them other Rinky Dink Pool Stores who dont even pick up their phones or even offer Live Chat support. They also send me coupons for being a repeat customer!

This is worst online experience I have ever had. I tried to fax them an order. their published fax doesnt work and they gave me another which doesnt work either. Stay away,
if you want to hang on the phone for more than 30 mins and spend half a day to save 10 bucks.. how much is your time worth??? and then who knows if it shows up. dont do it, they are apparently understaffed, their online chat doesnt work either....
and under funded. lots of complaints on bbb as well.
imagine that......

I ordered a solar cover from them that they listed as in stock. Then I get an email saying tracking # will come 24 hours after it ships. It's been a week and never shipped. I have not received tracking # and they have charged my CC. I created a service ticket that has not been answered. Tried to call, waited 10 minutes on hold then it went to voice mail.

This place has a great site, lots of products and cheapest pricing. What else is there to say.

I will come back for all of my backyard needs.

All I can say is wow. They have such a wide varity of items and easy ways to find excatly what I was looking for. The lowest price I was able to find online. Had to contact customer serivce once, and the person was very helpful in answering my question. I will definitly be back for a safty cover and back in the spring when the hot weather comes back.

on 12-22-08 I ordered a yard fountain and 2 weeks later when I received it it was nothing as pictured and less than half the size as stated.  The one I was sent belonged on a desk it was so small- I could have bought it at the dollar store. Very dissapointed with customer service when I called to ask where my 400.00 dollar fountain was.  I was on hold for over a half hour and got transfered 3 times! My credit card finally showed a refund over a week later and they refused to pay the shipping cost to ship the fountain I received back

I needed to get a pool pump for a party a few weeks back. I needed it quick and the local places didn't have it and wanted to charge me an arm and a leg to get another in. Therefore i went online.

Thank goodness i found AquaSuperstore. I went on their site, they had the best price, an awesome live chat system, and the item could be shipped out right away. I got it delivered with plenty of time for the party.

I also won some contest they had just for entering a review on that item. That 100 dollars is a great thing to have with this economy.

Thank you AquaSuperstore for your great customer service.