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Ashford.com

Overall service rating:  Store Rating: 3.0
Reviewed by 41 customers
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Overall Rating:Store Rating: 2.0
 

I'm as happy with their CS as I am with cleaning toilets!

by DnDn4kidz Epinions Most Popular Authors - Top 1000, Dec 13 '00
Pros: None at this time!
Cons: Absolutely no customer service, though their website *claims* to guarantee it!
I want to apologize for the length of this Epinion, but I have a lot of information to cover in it! (Yes, ChriseyB, it's a HOMER!)

For those who are unfamiliar with Ashford.com, it is a fairly popular website amongst...
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Overall Rating:Store Rating: 3.0
 

Buy Only With Coupons and Ask Questions!

by jpalmiero , Sep 24 '01
Pros: Some unique gifts; good customer service
Cons: Very expensive with many items overpriced
It's been said many times before both in this forum and others; Ashford.com is extremely expensive. However, they do have some unique and unusual items, and looking can be fun if you have the time to browse. For example, they carry a very nice line of...
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Overall Rating:Store Rating: 1.0
 

Ashes to Ashford

by ImSharon , Feb 25 '00
Pros: None yet
Cons: TERRIBLE customer service, high prices
Ashford.com has done it again. First they won't honor their coupon for $75 off of a $100 or more purchase. Then FINALLY they decide to do that and then, of course, whatever folks wanted to buy around $100 is taken off the site.

In my case...
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Overall Rating:Store Rating: 4.0
 

Great Products, quirky website

by nightfall , Aug 08 '00
Pros: Wide selection, Great Customer Service
Cons: Site could use some multimedia presentation
I've ordered many things from the Ashford website, and the biggest endorsement I can give is to say that when I am shopping for jewelry on the web I first go to Ashford.com.

However there are a few quirks to the site, and downright annoyances...
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Overall Rating:Store Rating: 2.0
 

Not Worth the Aggravation

by HNAC , Feb 23 '00
Pros: Great looking site; wide variety of merchandise; quick delivery
Cons: Extremely difficult to deal with if there is a problem with your order
This site looks great, but that is where it ends. About two months ago, I ordered some items for my husband's birthday ... a bottle of his favorite cologne and two Jerry Garcia ties. I got the cologne and one of the ties very quickly, within a few...
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Overall Rating:Store Rating: 2.0
 

What IS their problem?

by ImSharon , Jan 28 '00
Pros: None at this point in time
Cons: Not reliable
O.k. first I had a coupon to use at this site as an Amazon.com customer. They refused to honor the coupon saying it was for a "select" few of Amazon.com's customers. O.k. I was TRULY unhappy about that (please see my OTHER Ashford.com...
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Overall Rating:Store Rating: 5.0
 

Don't be scared of their prices!

by Chewy , May 22 '01
Pros: High quality products, good customer service, honest, price, free next day delivery
Cons: Price
I really don't understand why the majority of the reviews do not recommend Ashford. For me, there has been nothing but near perfect experiences. If you read on, you'll be convinced to AT LEAST give them a chance :)

I was in search for a...
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Overall Rating:Store Rating: 5.0
 

Thanks for the Cartier Tank!

by eschaer , Dec 27 '00
Pros: Great price; Great service
Cons: Comes in ugly red bag
I have just used the Ashford.com website for the first time, and I must say that I was ecstatic with the price that I received and the service that was rendered. I wanted to buy my wife a Cartier Tank Francaise (Stainless Steel - midsize) for the...
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Overall Rating:Store Rating: 3.0
 

Good products; fair website; decent customer service

by fondueski , Jan 03 '01
Pros: Good products at great prices
Cons: Website not the easiest to use
I recently had a very frustrating experience with Ashford.com. I had used this site several times and was quite satisfied, so I checked out what others thought about Ashford.com. Seems like folks either love 'em or HATE 'em. If you like their products...
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Overall Rating:Store Rating: 4.0
 

For the person that has everything...but can't leave the office to shop

by podgursky , Dec 22 '99
Pros: prices, selection, wish-list, classy
Cons: hard to navigate, images too slow in loading
Pros:
- Ashford.com is a great site...it has CLASSY gifts for every price range
- The watch selection by brand, price range, price and styles is better than any brick and mortar store could consider offering.
- There are also other great...
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Overall Rating:Store Rating: 2.0
 

FRUSTRATED Beyond Belief!

by ImSharon , Jan 24 '00
Pros: Nice selection
Cons: You can't actually BUY anything!
O.k. so I found Ashford.com ONLY because I had an online coupon. It ws for $75 off of a purchase of over $100. So I immediately set off to buy a pair of beautiful earrings for $90 and a gift box of soaps/lotions for $10.50. This gets me over $100, and...
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Overall Rating:Store Rating: 2.0
 

A Major Pain!

by diazfam , Mar 26 '00
Pros: Nice selection
Cons: high prices, difficult navigation, questionable customer service practices
I had heard about Ashford.com but never purchased anything from the site because it's very pricey. I came across an online coupon for Amazon.com customers - $75 off a $100 purchase so I figured it was worth my while to get something.

First of...
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Overall Rating:Store Rating: 4.0
 

Timely Response

by crowllb , Jan 24 '00
Pros: larger selection, easy navigating
Cons: none, in my experience
After the demise of my husband's twenty-five year old watch, I thought that a new watch would be a great Christmas gift. My first thought was to look at the website of a well-known area jeweler known for its discount prices. I was quite disappointed to...
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Overall Rating:Store Rating: 5.0
 

Fantastic!!!!

by chieftan , Jun 21 '00
Pros: Easy to use and reliable
Cons: none noted
For luxury goods at the best prices, these guys have it figured out! I purchased a watch and got it the next day, in perfect condition. The selection and search capabilities were awesome.

I thought the navigation through the site and the...
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Overall Rating:Store Rating: 1.0
 

CS ignored my e-mails

by murat_02 , Dec 30 '02
Right after I ordered a watch from Ashford's pre-Christmas sale, I realized that the shipping address was my old apartment. Immediately I e-mailed them, asking for an address change. Then, I called their customer service number, but they were only taking...
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Showing 1-15 of 42 reviews Page 1 2 3 - View all Next





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