AutoAnything

My shopping experience was fine, it was after the fact that was bad! I received my Tonneau cover as stated in 6 days. The box was re-taped and looked like it had been damaged. I contacted AutoAnything and they had the manufacturer contact me who stated ...

i had a very bad experience in this retailer. i bought tonneau covers for my toyota which i expected to arrive 3 days from the order date. their site seems to be very helpful and "trustworthy" but after my shopping experience with them, i cannot say this ...

Below are portions/excerpts from my correspondence.  As it stands today, if they ever get me a shipping label, i am returning the items for refund (They will probably jack around my credit to the card), and I swear I will tell everyone how inept ...

Purchased side window Vent Visors, EGR brand. Broke one attempting installation, called Auto anything and they said the one I broke would be sent.  Never came, called again and was told no record existed of my claim so they passed me to their ...

Horrible, Horrible, Horrible.I have been doing business online for years and had my share of ups and downs but never have I experienced a worse situation with such a large and established company. First you have to wait 24-48 hours for shipment ...

I bought a Covercraft car cover which was not exactly as I had imagined based on the description. After a bit of negotiation, and despite the no return policy on the car cover, the company gave me a full refund.

I ordered a dash trim kit. It took 3 weeks to get. When I did get it, it was the wrong one. I am sure I ordered the one with a certain item but the merchant says no. Yet, I reviewed the diagram of  the various kits BEFORE placing the order. It is now a week later and I still can't get an RMA number or an answer to my question: "Will an exchange take another 3 weeks?" Customer service is very slow in responding to emails, they take about two days to respond and then the response is incomplete so you have to write back again. I would never have ordered from them if I knew there service was so poor. The item seems OK but I need to cover one spot on my dash damaged by a mechanic yet they are is so slow it's painful.

I bought some rotors from AutoAnything. This is how I recieved them. They had no packing paper protecting the rotors, as a result over 25 percent of the zinc coating had been beat off the front of the rotors from bouncing around during shipping, bonus. Then, the front and rear rotors were even packaged wrong. I pulled out the front driver side rotor from the box as it was labeled, put the rotor on and what do ya know, grooves are going the wrong way. Couldn't even package a product right, diasspointing. Spent almost $700 with this company, will never get my business again.

They do not stock much. Items were drop shipped from the manufacturer. Floors mats were not as advertised. The color match was terrible. The "custom fit" was not. Poor quality product at a high price. The return process is terrible. It took them 1 week to respond to my request for an R/A number. They have been very slow to issue my credit. Items were returned over a week ago, they still have not credited my credit card.

Sent me the wrong part plain and simple. However they claimed it was the right part and it was necessary for me to take photos and email them to autoanything in order to return the part. The photos were then sent to the manufacturer of the part who confirmed it was the wrong part. Then it took a week of numerous emails and phone calls to get a return label. The part was returned to the manufacturer (autoanything doesn't stock items). Have yet to receive a credit to my account. Am told the item must go through a final inspection from the manufacturer before I will receive actual credit. Will give it a couple more days and then contact my credit card company. Its been three weeks so far. Absolutely the worst online company I have dealt with. Out of all the auto companies online, I am sorry I picked them. Will never shop there again...

LIARS LIARS!!!

sent wrong product.
then they sent broken product.
i still haven't seen replacement - 3 weeks later!!!

spoke to customer service and supervisors on at least 7 occasions - they will NOT return calls (24 hour turn around - right... )

and the best part.... amazon.com has most of their products for much cheaper!!!

wanna be a stupid sucker? buy from autoanything.

I bought an Extang Trifecta Tonneau from Autoanything despite the negative reviews on this site. They had the lowest price, so I figured I'd give them a shot! A day after my order was placed, I noticed that the cover had gone on sale for 10% off. I called them up and asked for a price adjustment, they credited my card $39 on the spot!
The shipping was fast and my order arrived in excellent condition.
I noticed most of the negative reviews on here are older, it seems like these guys have made the necessary adjustments to their business; I'd order from them again in a heartbeat!

I search for weeks to find the best prices on K&N air filters for my 2 cars and AutoAnything had by far the lowest prices on the web. To top that off, I ordered on a Wednesday and they were on my desk by friday morning!

Finding the product was easy and checkout was just the same. For a week, I kept the 2 items in my shopping cart and they were there each time I opened the page.

This had to be one of the best online buying experiences I have ever had!

Will Agree with the previous review. It is absolutely painful to try and return anything to these folks. They want you to take pictures wait to hear from the manufacturer etc. Not worth the little money you might save.

Horrible....sold me the wrong color item twice.  First time they shipped it back for free and suckered me into buying another item that they swore was the correct item.  Item was not correct and they made me pay for shipping and charged me a 15% restocking fee.  DO NOT SHOP HERE. 

They will not pricematch Amazon.com. They said they will not price match sites like eBAY, Craigslist, and AMAZON. Also stated they were a club site, and I could not get the product for the price shown. Well I did, and had no problems with Amazon's order, even received it in a couple days faster then past orders with AutoAnything.

The Customer Service rep was also more concerned with leaving work on time than trying to help me. Told me he would have to wait until tomorrow that he got off work in 10 minutes and didn't have time to look at the webpage. Then transfered me to his superviser that would not pice match....

DO NOT BELIEVE THIS STATEMENT.....

AutoAnything's Lower Price Guarantee
You will never pay more for any product at AutoAnything-guaranteed!

Site is good to find the part. so are the customer service email u receive and also they send out ton. of apologizes, discount coupons or even credits everytime you complain about it.

But the big problem here is the Shipping process. it is a total nightmare!!. So slow. These folks do not have any idea when your order will be shipped out since they do not stock items. Everything is shipped out by the diferent Manufacturers.

They will send to you wrong Tracking numbers. Probably the parts you get would be the wrong ones who wont match your car/truck. Etc. Avoid them as a plague.!!

Do not trust these jokers. I placed an order waited 10 days, was told a number of times item would be shipped the next day. Got tired of that lie, so I canceled my order. It took at least 10 phone calls, many emails and 3 incremental refunds to finally get my credit card refunded. I will never shop with these people again. Their customer service is awfull. Do your self a favor and pay more locally or by it cheaper at Streetsideauto.com But don't shop at Autoanything.

I was wary buying from AutoAnything due to 'iffy' reviews I read. Their price for Hella FF50's was too good to pass up, though, and with free shipping thrown in, I feel I took a chance with them. I'm glad I did. My order was promptly processed - I placed my order on Friday evening and received my lights via FedEx the following Wednesday. I am very satisfied with my experience with AutoAnything and will not hesitate to recommend them to friends.

AutoAnything has terrible customer service. They wouldn't accept a return of an unopened item that I purchased for a friend's birthday because 30 days had passed. The item wouldn't fit in his car, so it's useless to him. It was an UNOPENED item, but instead of allowing the return, Roy McCord replied to my email by pasting their return policy. Of course, any company can make an exception to an internal policy when that policy doesn't make sense-- say, to offer good customer service-- but not AutoAnything. When pointed out that the item was unopened, and the policy wasn't sensible, Mr. McCord simply ignored me. Terrible service.

Wonderful customer service and quick and speedy deliver of items purchased. Items that i have ordered were the exact match for my truck and very easy to install....excellent company!

I had a real bad experience and would not recomend them to anyone. first it took a month to get it then it was the wrong labra.No way to fit it the light area was all wrong. First they said they probably sent the wrong one, then they said one size fits all. then they wouldn't send me a return label, they wanted me to stretch it on my car take a picture and then send it to them. I never heard of such a thing and would never order from them again Mike

Call center (located in a another country)refused to refund the sales tax that I paid on a purchase return because "it already went to the government". The call center obviously doesn't know how sales tax work IN THE UNITED STATES and I keep getting the run around. Do not plan on returning anything to this website while you get the perfect item for your car or you too will deal with a representative thinking in their own country's different ways!

Autoanything advertised a COMPLETE front end bra for my truck.Upon receiving it i discovered there was no bumper cover,just a thin hood strip and two partial fender flaps.No real front end coverage at all.
Every other online company selling front end bras for my model truck clearly indicated "no bumper cover".Autoanythings listing did not.i was happy to find one complete front end bra,seeing I have bumper damage.
I returned the bra.They told me the refund should be on the next statement for three months.I called again the representative told me the warehouse was two months behind in processing returns.Finally I insisted on an immediate refund or I would contact BBB and do a chargeback on my card. Then he asked that I wait just two more weeks(STALLING FOR MORE TIME).
AUTOANYTHING HAS RIPPED ME OFF!!!!!!!

This is a first rate company to order from. I was very pleased with my order, price, delivery and ease of purchase through the Internet. Highly recommended.

The first part of Dec. 2005, I placed an order for seat covers and received them in a timely manner. However, they were not the right ones for my make and model. When I called them to let them know that they had sent the wrong item, they told me to return them and that I should put the shipping charges receipt inside the package as well so that they can reimburse me for their mistake. I did that. Then after a few weeks and not receiving the shipping reimbursement, I contacted them about this and finally after several emails and phone calls to them, I was told that a check was going out that day to me, then a few days later it wasn't, and then the rep told me that he was going to see what he could do to get my money back to me since they were the ones in error and that they had already told me they would refund my shipping charges.

To this day, no word from them and no check. I will not do business with this company again. Their word means nothing - and all for a mere $17.25.

Don't buy from AutoAnthing their customer service is the absolute worst I have ever worked with. They sent me the wrong True Flow cold air intake it took ten days to get a R M A  I had to call every day during that period and each Representative dropped the ball. Once they received the notification the cold air intake was sent back I had to call back three more times because they forgot to process the paperwork to send out the correct item. Once I received the correct cold air intake it was defective, and the run around process started again AutoAnthing had me contact the manufacture and the BS goes on.....It has been 35 days and counting since I placed my order and I have not heard about the replacement part.
In an economy like this it will not be long for clowns like these to be on the street and the world will be a less stressfull place.

I ordered several items from AutoAnything in July. Two of the items (Gibson exhaust and Jet Mass Air Flow Sensor) arrived within a week. The third part (K&N 77 series intake) was back ordered. AutoAnything indicated that they were having "problems" with that component from K&N. August 17th (at the advice from an AutoAnything rep) I cancelled the order and ordered an AEM part and was told that it was, "in stock and will ship tomorrow." It's September 9th and I have been informed, "Your item is expected to ship by 9/12/2005. Please allow an additional 2-5 business days for delivery." How is this possible for an "in stock" item?

I wish I would have received my product as fast as AutoAnything took my money. Promised to ship in 2-3 weeks and now it's 8 weeks later and still waiting on it. At least I finally got a tracking number so it should be here in a few more days. They were friendly and helpful but blamed it on the manufacturer who I also talked to. It was indeed the manufacturers fault (Reds Beds) but that doesn't make me any happier. It was ordered on Aug 21 and finally shipped on Oct 8 due to what they say was downtime in the shop for re-tooling. You would think after making me wait 7 weeks they could have at least did overnight shipping or 2-3 day shipping. Was supposed to ship UPS but instead shipped general freight with some unknown (to me) carrier who dropped it at another carrier who then dropped it at yet another carrier. Plain stupid if you ask me. I will not buy from Auto Anything again nor would I ever think about recommending them or Reds Beds to anyone. The only upside is after enough complaining AA gave me 5% back on my cc.

They lie to get the sale. Then 2 days latter they place the order only to find its on Backorder or dicountinued with the manufacture. Then they will not cancel your order but make you wait a long time to get your credit from their mistake. Dont bother placing your order here there are much better online retailers that deserve customers. Call them and they are begging you to buy from them then your at their mercy.

Bought an intake, exhaust, and programmer for my '07 F-150. I chose them because they have pretty decent prices and free ground shipping. I learned that you get what you pay for. The programmer shipped overnight and all was fine. I had to return the intake and get a different one because their website is incorrect. So I had to pay to ship it back and wait another week for my part. The exhaust was promised to be shipped by a certain date. When I checked the status on that date, I found out that the part was on backorder and would take another week. I even called autoanything about the mistake on the intake so that they could update their website and to date, they still haven't changed it! Sure they might save a couple of $$$ but it isn't worth the hassle.

I bought brake rotors and pads from Autoanything. The pads (Hawk pads) were flawed and ruined the rotors within 1500 miles. Autoanything would not honor the warranty for these items and made me deal directly with the manufacturers. And because the pads came from a different manufacturer than the rotors, the pad manufacturer was not inclined to replace the rotors and neither was Autoanythng. I will never buy again from them. They don't stand behind what they sell.

Dee Zee wheel well tool box from autoanything.com.  They said it would fit my truck, a Dodge Ram 1500.   Well it did not and now they want me to pay the return shipping and also charge me 60.00 in a restocking fee.  The item did not even come from their warehouse it came directly from Dee Zee.  They say they make returns easy, well if this is what they call easy I would hate to have a hard return.

BEWARE OF ANYTHING FROM AUTOANYTHING.COM
They do not stand behind their sales and could care a less how much their mistake costs you.

NOt only that the picture they showed me had a cut out to fit a truck like mine, and had they sent me the one in the picture I would be complementing them now.  What I got was different than the picture and also it had a totally different locking system. 

BUYER BEWARE OF AUTOANYTHING.COM I had ordered a cargo protection liner, another similar type liner for my husband and a "cargo mate" for myself. That's when the nightmare began. They sent me a $22.95 electric blanket by mistake. When I notified them of their error, they wouldn't issue a credit until they received the blanket back. The cargo mate was $44.95 so they proceeded to double bill me again for this cargo mate of $90.00. So now, I've paid for this cargo mate 3 times plus the $300.00 + for the 1st cargo liner. After talking to 4 different people at the company, I got a different answer every time, a different promise, always broken, and the lies of the morons at the top became longer and longer. It is still unresolved. When you see this website, do yourself a favor. JUST SAY NO!!!

I tried to order a radar detector on line, and their software doesn't work with the Macintosh.

I have been trying to reach the company by phone for the past two hours, and all I keep getting is an annoying recording which tells me to press two for sales. I do that, and then it goes back to the same recording, telling me to press two.

I will never, EVER do business with this company!

I am still waiting on an order (Volant CAI) to ship that I placed on June 30th, 2009... It is now July 22, 2009 and I have not gotten any kind of shipping notification. I do all of my shopping online and I have never had a worst experience with an online retailer.

I've been emailing their Customer Service and after taking about a day and a half to respond to my emails, they send me the same response and i quote, "The intake you have ordered takes a little longer to manufacturer than most other parts."

Now call me crazy, but If Volant takes 3 weeks to make 1 Cold Air Intake I'm pretty sure they would not be in business anymore.. therefore AutoAnything is the problem. I will NEVER purchase from them again and STRONGLY advise you not to waste your time and/or money.

AutoAnything SUCKS!!

Delivery Speed-- was excellent
Order Accuracy-- was wrong
Customer service-- is lame
Overall satisfaction-- they suck
I ordered a True Flow foam air filter for my 2.4L Japanese pickup, they sent one for the 3.0L 6 cylinder model. They admitted their mistake and sent me a return authorization number but won't send me the return label. I keep calling them and they keep saying they're gonna send it, its been two weeks and 6 telephone calls later and still no return label. All they have to do is email it, takes about 2 minutes tops.

Just don't go there.
I ordered a tonneau cover for a Nissan Frontier with a 5' bed. No problem.
15 days later I received a cover for a Toyota Tundra 6'5" bed.
I tried to replace it before leaving on a vacation and was told it had to be custom made and they would not be able to help me within 9 days time.
...3 days and 4 phone calls later, I'm still waiting for the return information so I can get a credit.
Went to a local distrubutor today and they will have my tonneau cover tomorrow (same brand - Extang) - and for less money.
I just seem to be out $425.00 because nobody will return my phone calls.

This is the absolute worst company I have ever dealt with!!Website is a bunch of lies. They don't carry anything. Yet the website states in-stock.
What they do is take your money and then order is shipped directly from Manufacturer.
When I called to complain about how long it was taking for   a cargo top I had ordered for my Escalade. I was told wow that is a long time.
But is not our fault, has to be the MANUFACTURER. 
Beware of this website. Customer Service is not in their Agenda.

I purchased floor mats through AutoAnything for my new car.  They did not fit my new car.  They were not even close.  Then I was asked to take a photo to show they did not fit - proving they had not even checked that what they sell fit.  Thank god, I did not order brake pads!!  Then they made me pay for the return shipping.  I was credited my money but not the $30+ for shipping.  It was therefore a huge hastle to order, install, uninstall, repackage, label and go to the UPS store, and then pay $30 for the experience.  I still do not have mats. 

I think it is fair to say that I did buy floor liners two years ago that worked fine.  Disappointed today.