Baby Bungalow

Delivery was made on time as promised. I was dissatisfied with the way they handle customer service. I had made 4 separate phone calls for different reasons (more info on product, make sure item was actually in stock as stated on website, expected delivery date with tracking number...) and each time I had to leave a message and my call was answered about 24 hours later. I had made these calls on different days and times. The only reason that I decided to buy from here was that they were the only store that promised to deliver the item by xmas which was less then 3 weeks away. So I took the chance. It gave me the impression of a small business with the lack of customer service agents and support.

I registered for and received an Arm's Reach CoSleeper from Baby Bungalow (registry on Amazon). I received the item fine but it was not working properly. One of the top bars would not lock in place. So I called them 2x, emailed as well and finally received a response. Here is where the nightmare really starts...
They said that if I shipped it back and the owner can get it to work, they would have to pick up the shipping which they would rather not do....ummm, I read and followed the instructions (in addition to having two ivy league degrees!) and am not a complete novice on baby items either! What kind of legit company would be worried about shipping charges from a dissatisfied customer? So in the end, they referred me to the manufacturer, Arms Reach to see if they can help me. They weren't willing to take any responsibility at all.
In all, pretty crappy customer service and will certainly not buy anything else from them again and will tell all my prego friends.

I was browsing the Baby Bungalow to see if I could find a gift for my daughter for her new son. Then I found a wipe warmer. I've never seen something like sold anywhere so I had to get it. I like the Baby Bungalow particularly because they have unusual products like this.

For a few weeks I needed a strap-on baby carrying pack. I was searching online for prices and found this store. I saw they had a nice selection available so I bought one made by Baby Bjorn. I got it two days ago and it's great. Good store.

Ordering from this store was quick, efficient, and fast to arrive. I will be buying from here again very soon.

It was my first time buying something from here and I was very pleased. I really liked the way the website was set up and I liked their stroller selection. I recommend this store.

I was in the market for a breast pump and I found this store (in addition to some others). I compared the prices and not only are Baby Bungalow's prices cheap to begin with but every order over $125 has free shipping. I was pleasantly surprised because this wasn't my first breast pump and the shipping on my first one was (I thought) too much. Good store!

I was looking for something to buy for my niece that was unusual. Baby Bungalow sells these rocking horses that I've never seen before. I bought one and found that they are very high quality and look beautiful. My niece loves it. I am very happy with my purchase here.

I had the best experience at Baby Bungalow. They had the cheapest price I found on the Arms Reach Cosleeper AND they had every color possible! I had my order within 3 business days and they answered my questions via email promptly. What more could you ask for?

Ordered a co-sleeper from merchant, which finally arrived (after NO communication) approximately three weeks later. When item arrived, box was pristine, but we waited a few weeks before trying to assemble it. As soon as we pulled it out of the box and unfolded it a bit, we could tell one of the bars had been manhandled and bent. Sent the co-sleeper back to the manufacturer for repair (as recommended by Baby Bungalow), who confirmed this kind of damage only comes from someone forcing the parts. Had to pay an additional $40 for repair/shipping. Come to find out from the vendor, they sometimes "re-sell" returned items, which this was one of. Vendor then later states that "UPS must have done it." Classic, eh? I pursued mediation with the vendor to try to get at least part of the extra cost recouped, since it was glaringly obvious that UPS did not damage the item--vendor completely ignored mediation attempts. Since then I've recieved several harassing e-mails from vendor calling me a "loser scammer" and an "idiot." These foolish theives need to be put out of business NOW!!!

Baby Bungalow has many of your baby's needs in one place. I received my order in record time and customer service was pleasant and answered my emails within the hour! I would shop at Baby Bungalow again for any of their products!

Baby Bungalow has a very good selection of products, they ship their products quickly, and their products are cheap. That pretty much sums up Baby Bungalow.

Baby Bungalow is my favorite store for baby products. I love their selection of Precious Moments items. This time I bought the Diaper Bag Gift Set. I bought it for my sister who has a new baby. She loves it. This is certainly not the last time I will buy something from here.

The items I want are always out of Stock! I will not use these people again. I have tried on several occasions to buy a bottle from them, with no luck. Tryring somewhere else from here on.

I bought an Ameda dual breast pump and I couldn't be happier with it. It wasn't expensive and I got it two days after I had ordered it. Couldn't be more painless!