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Balsam Hill

Balsam Hill

Overall service rating:  Store Rating: 3.5
Reviewed by 86 customers

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Date Rating
Overall Rating:Store Rating: 5.0
 

excellent

by , Feb 18, 2014 Rated a Helpful Review
The gentleman who I spoke with on the phone was extremely patient with my many questions and helped me to find the tree I ordered. The delivery speed was amazing. The web site said the delivery time could be up to 5 business days however, the tree ...
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Overall Rating:Store Rating: 4.0
 

A Christmas tree of great beauty.

by , Feb 13, 2014
(Not Yet Rated)
I needed to replace our Christmas Tree this year.  I had been looking at the available trees at our local stores and couldn't find a tree I liked.  I began looking on the internet and found Balsam Hill. I had hoped to find a pre-lit tree within ...
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Overall Rating:Store Rating: 5.0
 

Loved our first purchase so much I bought a second for next year!

by , Feb 13, 2014
(Not Yet Rated)
I loved our first tree so much that I bought a second one for next year! Ordering was a breeze and shipping was speedy.  It was hard to choose from the wonderful selection, but I decided on one of the most realistic and most easy to assemble trees ...
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Overall Rating:Store Rating: 1.0
 

Agree with others - Borderline criminal enterprise - they still have my money

by , Jan 18, 2014 Rated a Helpful Review
Adding to the long list of horror stories.  Wish we could put them out of business.  Received spruce tree and it had two issues: 1) broken bottom branch  and 2) did not look as real - looked cheap actually.  After long holds ...
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Overall Rating:Store Rating: 1.0
 

never buy from Balsam Hill

by , Dec 12, 2013 Rated a Very Helpful Review
very disappointed with my tree purchase. It was delivered to me with defective bulbs (not ones broken in transit -- the bulbs are missing a wire and the only way to tell which ones are defective is to remove and inspect each bulb on the strands that ...
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Overall Rating:Store Rating: 1.0
 

Incompetent at best; criminal at worst. Save yourself the headache.

by , Dec 11, 2013 Rated a Very Helpful Review
Buyer Beware - Google "Balsam Hill complaints" and save yourself money, time, heartache, and aggravation. We ordered a tree and were sent the wrong tree. It took nearly an hour of speaking with 3 people in customer service before they agreed to do what ...
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Overall Rating:Store Rating: 1.0
 

Stay away from ordering from Balsam Hill

by , Dec 10, 2013 Rated a Very Helpful Review
I am so disapointed in our Balsam Hill Christmas tree.  It showed up and the top section did not match up to the middle section.  The top was actually wider then the middle.  I noticed it as soon as I put the top section on the tree.  ...
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Overall Rating:Store Rating: 1.0
 

Balsam Hill 36" wreath is really only 31- in diameter

by , Nov 28, 2013 Rated a Very Helpful Review
I purchased a 36” LED Scotch Pine wreath from Balsam Hill on November 6, 2013 . Before ordering, I spoke with their customer service about the wreath and was told it’s a full 36” in diameter. This wreath was shipped in a 28 inch box and ...
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Overall Rating:Store Rating: 5.0
 

All of our expectations were and continue to be met by Balsam Hill.

by , Nov 27, 2013 Rated a Helpful Review
Four years ago, our family purchased a 6-1/2 ft.  Frasier Fir at clearance price, which was still an extravagance for us.  However, we have been more than pleased with our tree.  Shipping was free, and we received it the day after we ...
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Overall Rating:Store Rating: 4.0
 

I love my new tree! For my first new tree I couldn't be more pleased!

by , Nov 25, 2013 Rated a Helpful Review
My aunt and my husband's mother have kept us in Christmas trees for the 16 years I have been married, so when we moved to a new house last year,  I decided to buy my first tree.  I searched far and wide and finally found Balsam Hill.  I ...
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Overall Rating:Store Rating: 5.0
 

Awesome company

by , Nov 24, 2013 Rated a Helpful Review
I had an artificial tree that lasted pretty well but was time comsuming to put together--letters that followed the shape of the tree.  We had cats that used the tree as their personal home, so it had a lot of cat hair, plus the limbs were starting ...
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Overall Rating:Store Rating: 5.0
 

Amazing quality, full tree, worth the price

by , Nov 24, 2013 Rated a Very Helpful Review
I am a photographer who was looking for a white Christmas tree that would reproduce well in photographs. After looking in several stores, I had given up on finding a quality-made, full tree—and then I searched online. I came across Balsam ...
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Overall Rating:Store Rating: 5.0
 

Our best Christmas tree!!!, very Happy with our purchase!!

by , Nov 24, 2013 Rated a Helpful Review
Balsam Hill is stcicking to their promess to make the most realistic Christmas trees and the most beautiful ornaments,Our Pre-lit Noble Fir tree is the subject of admiration for anybody who visits our home, all our friends love it, and some have bought ...
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Overall Rating:Store Rating: 5.0
 

Exceeded my expectations

by , May 7, 2013
(Not Yet Rated)
The Balsam Hill Red Spruce Slim Tree is my first artificial tree.  I could not be happier with it, and I am considering purchasing a second, larger tree from Balsam Hill.  I keep two trees in my home at Christmas time.  I got tired of ...
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Overall Rating:Store Rating: 5.0
 

We couldn't be happier with our gorgeous tree!

by , Apr 22, 2013 Rated a Helpful Review
In November of 2012 we were visiting with our neighbor and commented on their stunning 12 foot Vermont White Spruce tree. We couldn't believe how many clear and colored lights were on the tree and how real it looked and felt. We were so impressed that we ...
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Overall Rating:Store Rating: 5.0
 

Beautiful, high-quality tree

by , Apr 20, 2013 Rated a Helpful Review
We decided to make the switch from a live tree to a first-class artificial tree this year and couldn't be happier. Balsam Hill offers an incredible selection of trees that look so real you might not believe it's an artificial tree. They have a ...
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Overall Rating:Store Rating: 5.0
 

I'm really happy with my Balsam Hill purchases!

by , Apr 11, 2013 Rated a Helpful Review
Ordering online from Balsam Hill was simple.  The website is well-designed and there were plenty of images of the trees to help you choose.  The tough part was picking from all of the great-looking real-feel Christmas trees! The tree ...
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Overall Rating:Store Rating: 5.0
 

I would highly recommend Balsam Hill.

by , Apr 10, 2013 Rated a Helpful Review
I spent a considerable amount of time researching--not only artificial trees in general but also the companies that sell them--and reviewing the comments/feedback provided by consumers on various internet sites before deciding to purchase the Saratoga ...
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Overall Rating:Store Rating: 5.0
 

Berkshire Mountain Fir by Balsam Hill, best tree we have had in thirty years.

by , Apr 10, 2013 Rated a Helpful Review
I now have two trees from Balsam Hill, Berkshire Mountain Firs,  and am very happy with both. the trees shipped quickly and all parts and instuctions for set up were there and easy to follow. Do not be wary of the intial set up. fluffing the ...
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Overall Rating:Store Rating: 5.0
 

Very satisfied with quality of Christmas tree and ease of assembly .

by , Apr 9, 2013 Rated a Helpful Review
I found the Balsam Hill website to be very attractive, informative and easy to follow.  The page is designed with easy access to all products and information.  The opening page includes celebrity endorsements by Ellen DeGeneres and Rachael Ray ...
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Overall Rating:Store Rating: 5.0
 

EXCELLENT company to do business with on line.

by , Mar 22, 2013 Rated a Helpful Review
Last Christmas I had to replace my pre-lit artificial tree of 20 years.  I was very fortunate to have found a great company in Balsam Hill.  I was a little unsure about doing business over the internet, but I am not sorry I did.  They have ...
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Overall Rating:Store Rating: 5.0
 

The best selection available and the best customer service possible.

by , Mar 19, 2013 Rated a Helpful Review
We purchased our Sugarland Spruce late in 2012 so we did not decorate it during that holiday season however we did set it up to get a look at it and were overwhelmed with its beauty. Lifelike for sure and we can't wait until the 2013 holiday season to ...
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Overall Rating:Store Rating: 5.0
 

It's Fake, But Looks So Real!! Your friends will have tree envy ;-)

by , Mar 19, 2013 Rated a Helpful Review
Excellent first time artificial tree buying experience!!  We chose a gorgeous unlit Aspen Fir Tree.  While this was on the expensive side, we could not be happier with that decision.  It shipped fast, was easy to assemble and did take some ...
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Overall Rating:Store Rating: 5.0
 

Easy ordering, easy installation, pretty to look at ...

by , Mar 15, 2013 Rated a Helpful Review
This was our first artificial tree so we were a bit concerned that it wouldn't look as full as we were accustomed to. We also were looking for a tree that would work in two different homes as we are moving in a month or so. Our current home can handle a ...
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Overall Rating:Store Rating: 5.0
 

The best!

by , Mar 15, 2013 Rated a Helpful Review
From ordering to delivery and follow-up requests for customer satisfaction, Balsam Hill delivers the very best quality out there. After a lifetime in the South, we now live at high altitude between 8,000 and 9,000 ft., and feel we must have an artificial ...
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Overall Rating:Store Rating: 1.0
 

Terrible customer service. Was charged for a tree that never shipped

by , Jan 24, 2013 Rated a Helpful Review
Terrible customer service.  I would NEVER DO business with them again. I ordered a tree on 1/3 and my Visa card was charged on 1/4.  I recieved a confirmation on 1/4 that my order was placed but then nothing after that.  On 1/14 I ...
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Overall Rating:Store Rating: 1.0
 

frustrating and disappointing

by , Dec 11, 2012 Rated a Very Helpful Review
This year my family moved to a new house that has a beautiful banister in the foyer. I ordered 4 BH Balsam Fir Garland with white lights from Balsam Hill on 11/29 – cost was $436, kind-of pricey but we were looking forward to how festive it would ...
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Overall Rating:Store Rating: 1.0
 

BALSAM HILL - NOT A QUALITY COMPANY

by , Dec 7, 2012 Rated a Helpful Review
Balsam Hill has the worst customer service.  Can't get a simple answer.  Need to send pictures of burnt out lights and then it takes week to get someone to answer and that is only if you keep calling. I have now tried dealing with customer ...
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Overall Rating:Store Rating: 1.0
 

BALSAM HILL IS NO GOOD

by , Nov 23, 2012 Rated a Helpful Review
I ORDERED THE 12 FT CA BABY REDWOOD ON 10/12.  I RECEIVED 1 OF 4 PACAKAGES, BUT DID NOT REALIZE IT UNTIL PUTTING UP THE TREE TODAY BLACK FRIDAY. I STARTED TO REALIZE THE 3 PIECES I HAVE ONLY EQUAL ABOUT 60 INCHES TALL.  I CALL CUSTOMER SERVICE ...
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Overall Rating:Store Rating: 1.0
 

An unnerving experience of distrust and greed.

by , Nov 1, 2012 Rated a Very Helpful Review
I happened upon Balsamhill.com because of a few nice ads they had and their web presentation. Liked the fact that they were supposedly endorsed by "top set designers" from reputable celebrity TV shows and the like. What I didn't realize was that the ...
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Overall Rating:Store Rating: 5.0
 

Quality product and excellent customer service!

by , Aug 29, 2012 Rated a Helpful Review
I LOVE my tree! We are very happy with our 7’ Silverado Slim from Balsam Hill! Setup was easy, although it took a little extra time to fluff out and shape the branches. It was worth the patience as it looked absolutely real and far better than any ...
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Overall Rating:Store Rating: 5.0
 

Great decision and will definitely purchase from this location again

by , Aug 23, 2012 Rated a Helpful Review
Created the order and had fast delivery directly to our home. The tree was exactly as described at the store basing our choice on the "Most Realistic" category because we wanted it to be perfect. This tree is incredible. It looks so real my wife and ...
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Overall Rating:Store Rating: 5.0
 

Great experience with Balsam Hill!

by , Aug 14, 2012 Rated a Helpful Review
I was and am very satisfied with our Balsam Hill tree and the order process. The delivery speed was great. There were no issues with order accuracy. Customer service was friendly and helpful. Overall, we were very satified and would and have ordered from ...
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Overall Rating:Store Rating: 5.0
 

The right tree for us.

by , Mar 8, 2012 Rated a Very Helpful Review
We were pleased with our purchase from Balsam Hill. We bought a 7 foot Saratoga Spruce that when received was exactly as advertised. As budget shoppers we had a fixed price range and bought ours when Balsam Hill put many of their trees on sale. ...
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Overall Rating:Store Rating: 1.0
 

They don't honor their posted return policy! Bad customer service.

by , Dec 21, 2011 Rated a Very Helpful Review
I purchased a tree from BH several weeks ago and the tree was good. So I went ahead to purchase a garland and a wreath from them. It turned out that the quality for both of their garlands and wreath is mediocre at best, definitely not satisfactory given ...
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Overall Rating:Store Rating: 1.0
 

AVOID!!!

by , Dec 12, 2011 Rated a Very Helpful Review
If you're looking at these reviews I assume it's because you're on the fence about buying from Balsam Hill.  Do yourself a favor and look elsewhere!  I wish I had taken the time to look around the internet prior to buying a Balsam tree.  ...
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Overall Rating:Store Rating: 1.0
 

Poor quality, defective products, and zero customer support when it counts

by , Dec 1, 2011 Rated a Helpful Review
I thought I did my homework before thinking about buying artificial Christmas trees - I was very wrong.  I should have done more research online and seen how many other people are dissatisfied with Balsam Hill before buying.  I ...
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Overall Rating:Store Rating: 5.0
 

Lovely tree, exceptional service.

by , Nov 20, 2011 Rated a Helpful Review
I bought a 7.5' Douglas Fir from Balsam Hill in Nov/Dec 2010, with free shipping, and I was very happy about the tree I received.  It came with a free bag to keep the tree in storage.  The tree came in three sections and was easy to set ...
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Overall Rating:Store Rating: 1.0
 

Balsam Hill - Bad products & even worse customer service!

by , Dec 21, 2010 Rated a Helpful Review
This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from ...
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Overall Rating:Store Rating: 1.0
 

BALSAM HILL - POOR CUSTOMER SERVICE / DEFECTIVE PRODUCTS

by , Mar 30, 2010 Rated a Helpful Review
This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative ...
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Overall Rating:Store Rating: 1.0
 

Horribly Hideous!!!!!!!!!!!!!

by , Dec 13, 2008 Rated a Helpful Review
I will say this in the beginning and the end because thats what usually sticks. DO NOT ORDER FROM BALSAM HILLS!We ordered a 7.5 foot blue spruce from Balsam Hills. What a mistake this turned out to be. We placed the order right after thanksgiving ...
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Overall Rating:Store Rating: 1.0
 

Terrible

by , Feb 15, 2008 Rated a Helpful Review
I had a terrible experience with Balsam Hill. I ordered a 7.5 foot Vermont White Spruce on sale for $669. The picture of this tree on the website was beautiful - the tree shipped to me was not. It was skimpy, there were wide gaps between the branches ...
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Overall Rating:Store Rating: 1.0
 

Terrible!

by , Dec 28, 2007 Rated a Very Helpful Review
My experience with Balsam Hill has not been a good one. This year we decided to buy a tree from Balsam Hill after having conducted an online research of the quality of their products and their company policy. We choose this company, because it appeared ...
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Express Reviews
Overall Rating:Store Rating: 4.0
 
A Very Good Looking Tree
by ,Feb 16, 2014
(Show)
I have been becoming allergic to all types Christmas trees over the years and each year I kept thinking this or that year will be different and each year I tried a different tree. Same result I was allergic....puffy eyes, runny nose, itchy throat....I
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Overall Rating:Store Rating: 5.0
 
Outstanding 5 Stars, Highly Reccommended
by ,Feb 15, 2014
(Show)
We purchased the 7.5 ft Aspen Estate Fir for the Xmas 2013 Season w/ the color & clear remote lighting technology.   This is Balsam Hill's top of line model.  We were thoroughly satisfied and impressed with the realism, quality of the
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Overall Rating:Store Rating: 1.0
 
Do not buy from these crooks!
by ,Feb 14, 2014
(Show)
Worst online experience ever. Bought a tree that didn't work. Returned it. Had to pay for shipping and a restocking fee!Crooks! Don't buy ANYTHING from these ridiculous
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Overall Rating:Store Rating: 5.0
 
Exceeded Expectations, best Artificial tree we have ever had.
by ,Feb 13, 2014
(Show)
Wow, unlike the previous review, we couldn't be more pleased with our new tree for the 2013 season.  8.5' slime line, multicolor lights with remote.  It met all our expectations and more.  Shipping was incredibly fast as well. 
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Overall Rating:Store Rating: 5.0
 
Beautiful tree. Very Good service.
by ,Feb 13, 2014
(Not Yet Rated)
The tree is beautiful. It came and one of the branches was loose. I called the company, they checked my order and immediately sent me enough of the screws which easily put the branch back onto the tree. A friend commented that it was the most beautiful
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Overall Rating:Store Rating: 1.0
 
Great sevice but junky trees.
by ,Feb 13, 2014
(Not Yet Rated)
I bought my first Balsam tree this year, I saw the advertisment on tv and thought The tree looked really nice.  When I put mine up it looked really nice but after 2 weeks of it being up some of the light went out on the tree.  I would hope when
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Overall Rating:Store Rating: 5.0
 
Our experience was very good. Hope it is the same for others. Merry Xmas
by ,Feb 13, 2014
(Show)
Overall satisfaction is very good. Like the tree we purchased 10 times better that the one we owned for over twenty years. Would purchase again. Did not order the one with lights built in since lights both on and off trees always have problems. Did not
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Overall Rating:Store Rating: 5.0
 
Gorgeous tree! I highly recommend this company to all family and friends!
by ,Feb 13, 2014
(Show)
We purchased the 6.5 foot Frasier Fir with clear and multi lights.  At first, I was a little nervous about the cost, since it was much more expensive than the other trees I had looked at both locally and online.  But, I purchased it at a good
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Overall Rating:Store Rating: 5.0
 
Best artificial tree on the market
by ,Feb 13, 2014
(Show)
I Purchased a 6 1/2 Frazier fir Balsam Hill tree in Nov 2011. It is the most beautiful and realistic tree I have ever seen. I truly understand why Good Housekeeping thinks it is the best. Sure it took some time to adjust and fluff the tree when you first
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Overall Rating:Store Rating: 4.0
 
Good experience, Great product.
by ,Jan 22, 2014
(Not Yet Rated)
We received the Balsam Hill Scotch Pine Garland.  Shipping was fast and the product was in perfect condition.  The lights are beautiful and we still have it up almost a month past Christmas.  The customer service was good, order
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Overall Rating:Store Rating: 5.0
 
Excellent retailer, Beautiful product
by ,Jan 13, 2014
(Show)
Amazingly beautiful in its simplicity, my 36" California Baby Redwood Christmas Wreath from Balsam Hill is my favorite Christmas decor item. I hung it on an interior wall and it lights up the entire room with a soft glow. Regardless of whether
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Overall Rating:Store Rating: 1.0
 
Worst ever!
by ,Jan 12, 2014
(Show)
Dealing with balsam hill was a complete nightmare! Terrible company. I spent $1,000 on a tree. It arrived with a scratched and dented trunk, certainly not in new condition. The remote for the lights was not in the box. I called and was told it was a
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Overall Rating:Store Rating: 5.0
 
Great Products keep giving year to year.
by ,Dec 22, 2013
(Show)
I got a baby red wood wreath back in 2013 and it was beautiful. jsut as described and everything looked  great and all lights worked. This year I pulled it out of the box and it looks the same! It is stored in an attic in a garage so weather
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Overall Rating:Store Rating: 1.0
 
Terrible customer service and terrible company
by ,Dec 18, 2013
(Show)
Bought 6.5 ft Fraser Fir tree in July.  Didn't put it up until November and 2 sections of lights were out.  Customer Service only told us to start replacing lights and would not initially allow us to return the tree because it had been more
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Overall Rating:Store Rating: 5.0
 
Beautiful High Quality Tree
by ,Dec 5, 2013
(Show)
I ordered a tree during one of Balsam Hill's wonderful sales and upon receiving I confirmed that their Christmas trees are Beautiful high quality.  The tree was easy to assemble and the lighting
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Overall Rating:Store Rating: 5.0
 
Sample your tree before buying!! Amazing company
by ,Nov 24, 2013
(Show)
I Purchased the Sample branch kit from Balsam Hill. it was shipped very quickly with absolutely no problems!! Picking out a Christmas tree (even if artificial) is a big deal in my family. Once the package arrived, i spend a few days deciding.
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Overall Rating:Store Rating: 5.0
 
Beautiful, realistic tree!
by ,Nov 24, 2013
(Not Yet Rated)
I love, love , love the tree I purchased from Balsam Hill. It looks so realistic, that my friends have all believed it is a real tree. It is also so easy to put up, and the gloves they give you to fluff the needles was an ingenious idea. Customer
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Overall Rating:Store Rating: 5.0
 
Terrific shopping experience.
by ,Nov 24, 2013
(Show)
We had an excellent experience purchasing a Christmas tree and wreath at Balsam Hill online. The products were delivered as expected and we were very satisfied with the
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Overall Rating:Store Rating: 5.0
 
LOVED IT
by ,Nov 23, 2013
(Show)
loved my BH FraiserItems Ordered:Price:Status:1 of :https://www.balsamhill.com/Pr oductDetails.asp?ProductCode=5 023070$899.00Processing1 of : https://www.balsamhill. com/ProductDetails.asp?Product Code=100I loved the
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Overall Rating:Store Rating: 5.0
 
Love our tree!
by ,Nov 23, 2013
(Show)
Reading the reviews of Balsam Hill prompted us to purchase a tree from them. We are so glad we did! The tree is so lifelike, visitors actually have to touch the tree to see if it is real or not. My home is small and our home can't accommodate the average
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Overall Rating:Store Rating: 5.0
 
Very pleased. Much better than a "real" tree.
by ,Nov 23, 2013
(Show)
I am sooo happy with my Balsam Hill tree.  I got the Noble fir and it looks so realistic.  People that came to a party at our house couldn't believe that it wasn't the perfect REAL tree.  It takes a while to "fluff it up", but after you
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Overall Rating:Store Rating: 5.0
 
We will always refer to Balsam Hill for any tree purchase.
by ,Apr 27, 2013
(Show)
This was  our best purchases ever in in artifical trees.  We have tried a few from another company that specialized in comercial christmas tree and were never statisfied.  Someone recommended Balsam Hill to us and we ordered the 6 1/2 foot
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Overall Rating:Store Rating: 5.0
 
Quality tree at a great price
by ,Apr 14, 2013
(Show)
We purchased a Saratoga Spruce tree, one of the "narrow" tree selections. For the quality of the tree you receive (which for me is VERY important) the price was great, even compared to our local warehouse store. The tree was delivered promptly and
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Overall Rating:Store Rating: 5.0
 
Sure am GLAD we ordered from Balsam Hill! Beautiful trees!
by ,Apr 14, 2013
(Show)
Received my tree very quickly after placing my order. The order was accurate. The tree we ordered is very beautiful and VERY EASY to put up. Lights are attached, and has only three sections to put the whole tree together. Very life like look to
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Overall Rating:Store Rating: 5.0
 
My shopping experience was quite pleasant The order was correct and Kentcroft
by ,Apr 13, 2013
(Show)
I could not have been more pleased with the service and product that I received from balsam hill. the Mount Washington White Christmas tree was absolutely stunning. It took our decorations to a whole new level. We received so many wonderful comments
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Overall Rating:Store Rating: 5.0
 
Quick delivery, great customer service!
by ,Apr 13, 2013
(Show)
I bought the Berkshire Mountain fir, and couldn't be more pleased! Set up was a breeze, there are tons of lights, and it looks absolutely real! Very easy to take down and store. I would highly recommend any tree from Berkshire. They are not only
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Overall Rating:Store Rating: 5.0
 
Very Realistic Tree
by ,Apr 12, 2013
(Show)
We received the 9' Fraser Fir, and we are very happy with how realistic the tree looks.   It is easy to assemble and does not look very full until you fluff the tree.  After we spent an hour with two people, the tree looks very full.  Our
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Overall Rating:Store Rating: 5.0
 
Will buy from them again.
by ,Apr 11, 2013
(Show)
I ordered a Greenwich Estates Pine Tree from Balsam hill.Ordering on line was easy. I received my tree in three days. It was easy to assemble. Three sections plug together.  Took a little time to fluff out the branches. But when I
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Overall Rating:Store Rating: 5.0
 
Definitely would recommend Balsam Hill for all your artificial Christmas tree/wreath needs.
by ,Apr 10, 2013
(Show)
We bought a Valley Forge spruce tree last December. It arrived within the week and the order was correct. Customer Service was wonderful. Everything happened as stated. We are very satisified with Balsam Hill. The tree looks real! It is so full. It did
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Overall Rating:Store Rating: 5.0
 
The perfect custom tree for us, Durango Douglas Fir.
by ,Apr 9, 2013
(Show)
We picked out the Balsam Hill Durango Douglas Fir 9 ft. tree from their website and couldn't have been more happy with the purchase. This tree replaced a 10 ft we had used for years and had been the only other custom tree we had ever
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Overall Rating:Store Rating: 5.0
 
great company to get a tree from
by ,Apr 9, 2013
(Show)
We got the Frosted Woodland Pine Instant Evergreen Tree from Balsam Hill last Christmas and it was positively stunning! Assembly was easy, I had to go away for the week-end and my husband and daughter surprised me with putting it up for me, they
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Overall Rating:Store Rating: 0.0
 
My Vermont Spruce is the finest artificial I have ever seen!
by ,Apr 8, 2013
(Show)
The Balsam Hill tree I purchased is the best artificial tree I have ever seen.I chose the Vermont White Spruce tree with the dual lights. It comes pre-lit in two pieces with the base. It was so easy to put up and I thought it was
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Overall Rating:Store Rating: 5.0
 
I love my Balsam Hill tree!
by ,Apr 8, 2013
(Show)
I was hesitant to buy another artificial tree because I was worried it wouldn't live up to our previous one (which finally bit the dust a couple of years ago after many years of use). I visited Balsam's website several times in 2011 and 2012. I inspected
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Overall Rating:Store Rating: 4.0
 
My experience with Balsam Hill was excellent and would recommend them to anyone.
by ,Apr 7, 2013
(Show)
I ordered the Norway Spruce with the lights and the remote control for the lights. It is very realistic looking. The tree is very full and beautiful. The lights are really fun. Customer service was very helpful and patient with
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Overall Rating:Store Rating: 5.0
 
Excellent service, timely delivery, gorgeous tree
by ,Apr 6, 2013
(Show)
Balsam Hill has a huge selection of trees.  I did not know which tree to order.  However, I knew I wanted a pre-lit tree; it also had to fit into a small space and I wanted it to look as realistic as possible.  A customer service
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Overall Rating:Store Rating: 5.0
 
Balsam Hill Online Store was easy to navagate and has beautiful trees.
by ,Apr 5, 2013
(Show)
I checked out many sites on the Internet for an artificial Christmas tree before I chose Balsam Hill.  The selection of slim trees was the best that I found. I finally decided on the Silverado Slim Tree.  I can honestly say that this tree is
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Overall Rating:Store Rating: 5.0
 
Doing business with Balsam Hill is a real pleasure.
by ,Mar 19, 2013
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I got a Stratford spruce tree last year for Christmas, a tree top extension, to support our toppers, and a rotating tree stand. the tree is gorgeous. I love it! It looks so REAL. And the tree is narrow so it fits. The tree top extension is great. it
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Overall Rating:Store Rating: 5.0
 
Great look, quality tree
by ,Mar 17, 2013
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I had a tough time convincing my better half to switch to an artificial tree.  The Balsam Hill web site made the selection process easier (the sample branch offer is a great way to check the quality if you have the time!) and the entire family was
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Overall Rating:Store Rating: 5.0
 
Excellent product and prompt delivery
by ,Mar 14, 2013
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We have purchased two trees from Balsam Hill and both were delivered promptly and in perfect condition. Setup was easy and the trees looked very realistic.  Received compliments on both.I wouldn't hesitate to recommend Balsam Hill to
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Overall Rating:Store Rating: 1.0
 
Bad return policy
by ,Dec 11, 2012
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I bought an xmas tree & garland from Balsam Hill. In the description of the garland, it said to specify if you want battery or a plug in version. In the order, i told them i wanted the battery version. When it arrived, i received a plug in. I was
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Overall Rating:Store Rating: 5.0
 
Recomend Balsam Hill
by ,Jan 2, 2012
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Highly recommend Balsam Hill. Website was easy to use. Numerous photos and detailed descriptions really helped. Finally decided on the Baby Redwood and it’s perfect! Tree arrived quickly, was easy to set up, and is gorgeous! Incredibly realistic.
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Overall Rating:Store Rating: 1.0
 
I didn't get my order or an apology.
by ,Dec 16, 2011
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I placed an order on 12/6. Got no confirmation so I e-mailed on 12/7. Received response 12/8 verifying my order and saying that my order had been shipped on 12/7. I called on 12/13 to find out where my order was and was told that my order was cancelled
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Overall Rating:Store Rating: 2.0
 
DONT BUY A PRELIT TREE
by ,Dec 14, 2011
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We bought our tree 2-3 years ago, fantastic the 1st yr, ok the 2nd year and not so good the 3rd year.  Our experiance has 1/3 of the lights burning out yearly.  This year a full strand went bad and since these are wired into
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Overall Rating:Store Rating: 1.0
 
Cheap lights. would not recommend.
by ,Dec 9, 2011
(Not Yet Rated)
Very poor quality lights.  one third of the lifghts do not work the second season ofmtrying to use this tree.
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Overall Rating:Store Rating: 1.0
 
Buyer beware!!!!
by ,Dec 4, 2011
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After looking at the website and reading the reviews, I bought a beautiful 7.5' prelit white christmas tree.  I immediately set it up to discover a whole section of lights wasn't working.  I thought "no problem", I'll just give them a
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Overall Rating:Store Rating: 1.0
 
Awful product, poor support,
by ,Dec 3, 2011
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Most regrettable purchase I've ever made.   I've had it for 3 years now.  1st year fine although the tree was shorter than the spec said.  Opened box on year 2 and 1/2 the lights were out despite being properly stored in a temp
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Overall Rating:Store Rating: 5.0
 
Great
by ,Nov 19, 2011
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Wow, I’m really surprised at the reviews here...We have a Balsam Hill tree – the Berkshire Mountain Fir - and we absolutely love it! We bought one of their lower cost trees but it is still very high quality and we’ve had no problems
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Overall Rating:Store Rating: 1.0
 
Wished I had not ordered from Balsam Hill
by ,Dec 15, 2010
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We received a defective tree. An entire tier did not light up. The company will not replace the tree, but will "fix it" after Christmas. The customer reps had little authority to resolve issues. The supervisor, Cathy, was incredibly rude. She was more
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Overall Rating:Store Rating: 1.0
 
Very poor customer support for warranty issues
by ,Dec 9, 2009
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Ordered a treed and received it ok, but the tree lights were defective on one section when I received my order.  Contacted customer service and was told a new section would be shipped out right away.  Called back a couple of days later for
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Overall Rating:Store Rating: 1.0
 
I was totally unsatified with customer service to correct defective items.
by ,Dec 26, 2007
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Ordered a prelit tree from Balsam Hill and the remote and remote controller were not compatible (per service department)and didn't operate the on/off and light change. Store supervisor stated that replacements would be sent out overnight delivery. Waited
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Overall Rating:Store Rating: 4.0
 
Mediocre
by ,Nov 30, 2007
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Customer service is mediocre. You can order a branch sample kit for $15.00. If you buy a tree, they will credit the $15.00 on your tree order. I ordered a tree, then called to get a branch sample kit sent to me. They would not do it because I ordered
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