Barnes and Noble

They advertise items on their website as fully in stock inviting consumers to buy from them. They let you place the order, then charge your card and then update shipping status so you think that you're ask set.then after nearly 24 hours you get an email ...

I am angry with Barnes & Noble and will NOT be doing business with them again.  I ordered the Barbie Dream Townhouse and paid by PayPal.  I then called Customer Service and was told that "sometimes PayPal doesn't work." It ...

Barnes & Noble Store, Website ReviewWell I went to the store to find a book, they did not have it in stock and they asked me if I wanted to order it to ship to the store, I said "no" knowing that the extra $10.00 wasn't worth it to ...

I ordered two books from them and when I received the package, there were two books in the package; the top book was correct, so I didn't pay much attention to the second.  My fault, I know, but I've been spoiled by amazon.com.  I read one ...

As of March 5, 2008, even the most exquisite torture could not convince me to buy from Barnes & Noble's website again, and I don't expect to buy anything in one of their stores, either. On January 9, 2008, I ordered a $75 gift card on Barnes & Noble’s ...

I have had no trouble with this online store. However, I always check Amazon.com first. Amazon often has lower prices. If the price for an item is the same in both places, or if B&N has a lower price, I try to order from Barnes & Noble instead. ...

My family lived near Des Moines and then Omaha over the past seven years, and as such Barnes and Noble bookstores became a staple for us. However, about 14 months ago we moved back to Montana, and a rural part at that. (Yes, most of Montana is rural!) ...

ordered a nook.  they delivered it on time.  no surprises.  no problems.  please support barnes and noble over amazon since amazon doesn't pay it's

Amazon will now be getting all of my previous B&N business because apparently I am not a valued customer as per their email after cancelling my order for not being able to fulfill it. How a company deals with their mistakes defines them, and B&N

Just got a nook for Christmas.  I have been very impressed with their customer service. The site is excellent and easy to navigate.  Downloading books is a breeze and inexpensive,

I received an email with a coupon for 25% off any one item.  I tried to use the coupon that day on an item and it told me that the coupon could not be applied.  I emailed Barnes & Noble that day and told them the issue.  Approximately

Apparently, current store policy at this time is to call 411 to verify your address if you use a check for payment. If 411 claims you don't live in the city listed on your check and/or ID, they will refuse to honor your check. I had lived at the

I heartily agree with the other reviews who slam barnesandnoble.com. Their customer service is atrocious! I have been trying to obtain a refund on a mis-delivered package (which is also partly the fault of UPS), but have met with total resistance on

Terrible online experience. Allow coupons at checkout and confirm and then raise price. Orders are not able to be cancelled even when unshipped. No money back returns at store. Very poor customer service.. Try somewhere else, I like overstock or