Bedroom Furniture Direct

Bedroom Furniture Direct as well as Racks and Stands are only two of CSN Stores on-line offerings. There are many, many others. Although I placed my entire order through Racks and Stands, it did include a complete bedroom set from Bedroom Furniture ...

I ordered a bed via Bedroom Furniture Direct (a CSN Company) on 25th March 08, now 13th May and no bed! Tracking number says "no such item" when I try and use it. I have received no explanation from Customer Services regarding the delay, just more ...

I did a lot of research and comparison shopping before ordering from Bedroom Furniture Direct. After narrowing my search, I called and inquired about the availability of the pieces I wanted, and was told that they were all in stock except for one item ...

I have had an extremely poor experience with Bedroom Furniture Direct. They shipped us the wrong furniture first, then shipped us the right furniture but it was defective. The furniture is by LifeStyle Solutions and the drawers of the dressers and ...

Ordered a dresser. Nowhere online did it say that the dresser required assembly - we're talking FULL assembly. If you are an adult who enjoyed Legos as a child, you might enjoy spending the hours required to assemble your own furniture. After I spent all afternoon assembling the dresser, I was unhappy with the overall quality. Don't know yet if I will keep the dresser, or if I will try to ship it back (will require un-assembly, I suppose).

I purchased a leather bed from Bedroom Furniture Direct in Feb. 2006 and their website said it would ship within 1-2 weeks. It has been 2 months now and the bed is still sitting in a warehouse in Indiana and no one can tell me when it will actually be put on a truck to be delivered to me. This has been one of the worst possible online purchasing experiences I have ever had and I would never buy from this company again. Customer service told me 5 days in a row that my bed would be shipped "tomorrow" - I finally told them I no longer believed them. Then they sent me a tracking number for the shipment but when I looked this tracking number up it was just the shipment of my bed to a warehouse where it is still sitting. Be very wary of this company as the information on their website is totally inaccurate and their customer service group bobs and weaves better than a pro-boxer. New Update: NEVER received merchandise and had to cancel my payment by credit card for non-delivery.

They would not honor their own posted sales price.
Claimed they could not "confirm competitor's price."
I didn't hear from them after I pointed out that it was their own paid Google ads.

Sent me a damaged piece and when UPS sent it back they couldnt ship me a new item for 16 days so i had to cancel the order . a man only has so much patience.

I purchased a bunkbed from Bedroom Furniture Direct. The website said 3 weeks shipping max. I called customer service to make sure the bed was in stock and ready to ship. After a month without receipt, I started calling customer service. A few calls later they told me the bed was lost in shipping and they did not have a bed in stock. They would order another from the manufacturer. They kept extending their receipt dates. Finally after three months, I gave up and asked for a refund. At first I was told I could not receive a refund since it was shipped to me originally. A manager finally agreed to give me a full refund. However, a month later I still have not received the refund. They are always looking into it.

Update: Finally received full refund. Want to summarize that I understand "stuff" happens, however I decided to write a negative review because of the amount of effort required on my part, which I deem excessive, to stay on top of the status of my order and refund. Stay vigilant if you decide to buy from this company!

We were very impressed with the quality of our bedroom furniture and the price was very reasonable. We feel that we actually saved a lot of money. We shopped around at local stores and found the best deal with Bedroom Furniture Direct. The quality of the furniture far surpassed what we saw in our local furniture stores and we paid quite a bit less!

The ordering process, customer service and delivery was outstanding. We highly recommend Bedroom Furniture Direct and would purchase from them again.

Our experience with Bedroom Furniture Direct Online was great. They had the best selection. Delivery & customer service exceeded our expectations.

I ordered the "Maple Sonoma Platform Captain's Bed" on 7/11. After two weeks one of two packages arrived. The other was lost somewhere in Canada. Telephone customer service is useless. BFD initially wanted me to wait two weeks to complete a UPS "trace". I emailed the CEO and said this unacceptable. BFD got back and agreed to ship a replacement "immediately". I was sent a UPS tracking number on 8/1. On 8/10 UPS said that the package was never presented for shipment. BFD offered to send *another* replacement. I declined and cancelled order. Now I have 100+ pounds of useless lumber sitting in my hall, six weeks after I originally placed my order.

I purchased a children's Captain's Bed with positive results from Bedroom Furniture Direct. I first found the bed online and then called the 1-800# to verify they had the item in stock. The operator answered the phone almost immediately and was very pleasant to deal with. I then ordered the bed online without any issues. I received a confirmation email immediately, followed by a second email when the item shipped. They provided a tracking #, so I was able to follow the shipment as it traveled across the country (from WA to GA). The bed was made of solid construction and the minimal required assembly was simple to accomplish. Very pleased with my total transaction.

On-line site was great and products shipped quickly (within the earliest part of their estimated time-frame). About 20% of the order arrived damaged. Even tho the shipping company was clearly at fault for some of the damage, Bedroom Direct sent replacement furniture without any hassle and I didn't have to deal with the shipping company at all - that was great. Even though we were disappointed in the packing and shipping, we were overall satisfied with the product and customer service. They made it right.