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Aug 08 '08
Good service, great values!
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Jul 13 '08
The original headboard was delivered damaged by UPS. I called and the Customer Service Rep ordered a new one to be delivered. The second one arrived within a few weeks and was in good condition. My only complaint is the damaged one is still sitting in my livingroom. I was told the delivery service, UPS, might want to pick it up and to hold on to it for up to 3 weeks. It is very inconvenient to have such a large article hanging around my house. Still no word as to whether or not they are coming to get it.
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May 14 '08
The furniture was probably a better value than we'd hoped -- not heirloom furniture, but solid, nicely constructed, good value pieces at a very good price. The only thing that befuddled us was that the bed frame and the headboard, which were sold as a set, couldn't possibly attach together as specified in the directions. So we had to get some wood and create a piece to go between the two so they would connect sturdily. It ended up working out great for us, but it might have been a real problem for someone who wasn't as handy as my husband. Still, I'd shop at Bedroom Furniture Direct again.
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Oct 10 '09
Table is good quality and easy to assemble. The picture makes the TV stand appear to have wheels or short legs. Actually it sits almost flush with the floor. This wasn't a problem for us but could be if you wanted wheels or legs.... Very reasonable price and free shipping! What more could I want???
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Jan 13 '05
The customer service personel at Bedroom Furniture Direct need further training to insure that the proper tone is used when talking to customers on the phone or sending e-mails. I felt as though the staff were talking down to me and I did not appreciate the tone taken. In addition, their web site was not updated during the last two weeks of December. As a result, I was not able to track the process of my re-order, following receipt and non acceptance of an item that was destroyed in the shipping process. I finally received the product I ordered with slight flaws but nothing truly that I couldn't live with. The main thing I will caution any future customers is to inspect their furnture upon delivery for major and minor flaws and to not accept delivery if the flaws are glaringly obvious.
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May 23 '05
I was very happy with the daybed. I looked exactly how I thought it would. It was of very good quality. Would order from you again.
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Feb 13 '08
Site easy to navigate. Did not experience any problems.
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Jan 29 '05
Great selection and prices. Very good customer service.
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Jun 11 '08
I really like the bed that I purchased. The only downside was there were no instructions included, so it took a while to put together. But I do understand that I ordered a bed that was a returned item.
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Jan 24 '08
Purchased a king-size headboard. The quality was fantastic, the price was perfect, shipping was free, and I received my headboard ahead of the expected time. What more could a person want.
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Feb 01 '07
I was very pleased with the service I recievsd. I was very hesident about ordering online and not being able to see the product before buying it. I was pleasently surprised with the product and the service. Good job!
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Aug 08 '08
Great Shopping Experience. We loved the Tufted Headboard in Black. Just what we were looking for. Easy to order and delivered sooner than we expected. The headboard looks even better than it did on the website. It's not overdone, but very elegant and classy. We could not find anything like it in any of our local furniture stores. Thanks so much, we are very pleased with the product and the ordering process!
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Jan 22 '08
Excellent customer service, attentative to the slightest request.
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May 06 '08
very easy to deal with
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Aug 31 '08
all the pieces arrived in good condition and the dresser looks great.
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