Bedroom Furniture Direct

I ordered the "Maple Sonoma Platform Captain's Bed" on 7/11. After two weeks one of two packages arrived. The other was lost somewhere in Canada. Telephone customer service is useless. BFD initially wanted me to wait two weeks to complete a UPS "trace". I emailed the CEO and said this unacceptable. BFD got back and agreed to ship a replacement "immediately". I was sent a UPS tracking number on 8/1. On 8/10 UPS said that the package was never presented for shipment. BFD offered to send *another* replacement. I declined and cancelled order. Now I have 100+ pounds of useless lumber sitting in my hall, six weeks after I originally placed my order.

I purchased a children's Captain's Bed with positive results from Bedroom Furniture Direct. I first found the bed online and then called the 1-800# to verify they had the item in stock. The operator answered the phone almost immediately and was very pleasant to deal with. I then ordered the bed online without any issues. I received a confirmation email immediately, followed by a second email when the item shipped. They provided a tracking #, so I was able to follow the shipment as it traveled across the country (from WA to GA). The bed was made of solid construction and the minimal required assembly was simple to accomplish. Very pleased with my total transaction.

On-line site was great and products shipped quickly (within the earliest part of their estimated time-frame). About 20% of the order arrived damaged. Even tho the shipping company was clearly at fault for some of the damage, Bedroom Direct sent replacement furniture without any hassle and I didn't have to deal with the shipping company at all - that was great. Even though we were disappointed in the packing and shipping, we were overall satisfied with the product and customer service. They made it right.