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Best Buy

Best Buy

Overall service rating:  Store Rating: 4.0
Reviewed by 9142 customers

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Showing 1-20 of 371 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19   Next
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Overall Rating:Store Rating: 1.0
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Would not recommend

by , Jan 9, 2014 Rated a Helpful Review
Purchased a TV from the online store on Jan  3,2014. According to the Best Buy Web site all large appliances and TV's over 40 inches must be scheduled for home delivery. Te one I ordered is 47 inches. Since I am unable to go to a store or to set up ...
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Overall Rating:Store Rating: 1.0
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Terrible delivery service no communication

by , Jan 8, 2014 Rated a Helpful Review
I purchased a refrigerator from Best Buy with free delivery. We set up the delivery date and the day before they called with a two hour window to make the delivery. After I left work early to meet them, they didn't show up as scheduled after one hour ...
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Overall Rating:Store Rating: 1.0
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Not surprised...Just disappointed!

by , Dec 18, 2013 Rated a Helpful Review
Well Best Buy has done it again!  I placed an order on the 9th of December and Best Buy informed me that it had been shipped on the 10th.  I was following the tracking and noticed the item had been shipped back to Hodgkins, IL after making it ...
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Overall Rating:Store Rating: 1.0
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Wouldn't use them again for anything

by , Dec 4, 2013 Rated a Very Helpful Review
Here is an e-mail I sent to Best Buy today. 2 bad experiences with their on line store in 2 weeksI've done 2 on line orders with your "company". I have to say both have been bad experiences.   First - Bought an on line Toshiba satellite ...
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Overall Rating:Store Rating: 4.0
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Best Buy's Online Store Saves You Brick and Mortar Headaches: Deals Galore

by , Nov 28, 2013 Rated a Very Helpful Review
As we all know, Best Buy brick and mortar stores seem to be everywhere. You can sit in line there, look for long periods of time for an employee, or just simply doing everything on the Internet. That's how I prefer to shop, although its ...
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Overall Rating:Store Rating: 1.0
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VERY, VERY, VERY dissatisfied!!

by , Nov 27, 2013 Rated a Very Helpful Review
I heard of the promotion for Amazon Kindle Fire HD 7 for $100 off, pre-Black Friday. Ater attempting to purchase it online, I contacted the Chat department, and was assured me the code was valid, and to call 888-237-8289 and they would assist me.  I ...
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Overall Rating:Store Rating: 1.0
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Terrible customer service and bad store policies

by , May 8, 2013
(Not Yet Rated)
They have lost a customer for life and they dont care.  I had pre ordered a Samsung Galaxy S4 a month ago thinking i would be one of the first to get it. Wrong! I still dont have it and i need it for my business.  I have done online ...
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Overall Rating:Store Rating: 1.0
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TERRIBLE!!! Will not stand behind product.

by , Feb 20, 2013 Rated a Helpful Review
I purchased a Frigidaire - Gallery 30" Self-Cleaning Freestanding Gas Convection Range (SKU: 9355574) in Sept. 2012 from Best Buy online. Several weeks later, the flames on all burners got really high and very yellow. Same in the oven with the bake and ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE!!

by , Sep 19, 2012 Rated a Helpful Review
Where to start with my complaints! I will NEVER shop at best buy again. I got a credit card through best buy and have spent about $7,000 there in the last 2-3 years so i have much experience with best buy. First off, i bought a tv mount and did not even ...
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Overall Rating:Store Rating: 3.0
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Delivery process needs to seriously improve customer service

by , Jul 3, 2012 Rated a Helpful Review
I ordered a dryer from BestBuy.com and the process was a breeze. BUT the DELIVERY however was a cluster-f.  I never received a call to find out when my 2-hour window was and the morning of I finally I had to call in to get it. 1st attempt: ...
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Overall Rating:Store Rating: 1.0
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Working with Best Buy online has been a complete nightmare

by , Mar 29, 2012 Rated a Very Helpful Review
Working with Best Buy online has been a complete nightmare. Avoid buying from Best Buy "online" if at all possible and buy directly through the retail store front. The "online" Best Buy purchase have to be handled 100% via the toll free numbber and the ...
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Overall Rating:Store Rating: 5.0
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Best Buy Online Store: Fast, Efficient Service, at the Best Prices Available.

by , Dec 31, 2011 Rated a Very Helpful Review
My granddaughters have been wanting Happy Nappers toys for Christmas, so I recently searched for the best deal I could find online. I found them at Best Buy Online Store for at least $5 less than anywhere else. I clicked the link and was taken ...
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Overall Rating:Store Rating: 1.0
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BESTBUY.COM SCAM RIP OFF

by , Nov 27, 2011 Rated a Very Helpful Review
BestBuy.com is a rip off. You order merchandise online to pick up in store and you get an email stating the merchandise is not available at the store and to call customer service to have it shipped for free. The email also states BestBuy will not charge ...
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Overall Rating:Store Rating: 1.0
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I wonder why I keep trying

by , Nov 27, 2011 Rated a Helpful Review
I have bought at Best Buy for many years in many different cities.  Many times I feel good about my purchase but lately I have tried to buy things online and I am always sorry.  Today I tried to buy a $99.99 item and to capture a $10 special ...
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Overall Rating:Store Rating: 1.0
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"PLEASE DO NOT BUY ANYTHING FROM BESTBUY.COM"

by , Sep 26, 2011 Rated a Helpful Review
"PLEASE DO NOT BUY ANYTHING FROM BESTBUY.COM"  If you do than you are in for a very incompetent uno rganized and  r ude customer service.  Bestbuy store and Bestbuy.com online service are like a separate en...
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Overall Rating:Store Rating: 1.0
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Pathetic...that's about it.

by , Aug 19, 2011
(Not Yet Rated)
If I could give them a zero stars out of 5 I would, but it looks like I have to give them at least 1. So I am from Southern Indiana and after shopping around for about a couple hours online to find a video card that I needed, I found that Best Buy ...
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Overall Rating:Store Rating: 2.0
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Best Buy Will Never See Another Cent From Me

by Freak369 is a Top Reviewer on Epinions in Online Stores & Services, Jul 14, 2011 Rated a Very Helpful Review
Best Buy retail locations lost my business a long time ago when their clerks / salespeople routinely walked past me to help "more likely to purchase" customers. I've had that happen with other stores and took the same stance ...
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Overall Rating:Store Rating: 1.0
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Worst customer server I ever experienced in my life!

by , Apr 26, 2011 Rated a Very Helpful Review
The story begins about 5 1/2 weeks ago when our 13 year old fridge broke. Looked around in local stores as well as online. Found a great deal on a Samsung fridge that we wanted on BestBuy.com. Were going to save $400-500 from what I could find elsewhere, ...
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Overall Rating:Store Rating: 2.0
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Sent used merchandise, and customer service was awful even at magmt level

by , Feb 19, 2011 Rated a Helpful Review
Placed an order for an small appliance.  When it arrived it was used.  I called customer service and it took me ONE HOUR of moving through their phone tree and then being placed on hold to get a live person to help.  Their english ...
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Overall Rating:Store Rating: 5.0
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BestBuy.com: Their Name Sums it Upů The BEST Place to BUY Electronics!

by noangels is a Top Reviewer on Epinions in Online Stores & Services, Jan 28, 2011 Rated a Very Helpful Review
As an electronics addict, I naturally have a go-to website for my technology fix. BestBuy.com has become my source for just about anything with buttons and even some items without them! Website BestBuy.com offers a ...
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Showing 1-20 of 371 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 8,794 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Mar 7, 2012
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Great
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Overall Rating:Store Rating: 5.0
 
Mar 7, 2012
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I did try to cancel the order, but was too late. I will return it to the store...
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Overall Rating:Store Rating: 5.0
 
Mar 6, 2012
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Everything went smooth!
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Overall Rating:Store Rating: 5.0
 
Mar 6, 2012
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The ONLY issue I had was "me thinking there was a dedicated line just...
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Overall Rating:Store Rating: 5.0
 
Mar 5, 2012
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Quick and easy
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Overall Rating:Store Rating: 2.0
 
Mar 4, 2012
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Item on back order. Have not received yet. Merchant offered special price on an...
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Overall Rating:Store Rating: 5.0
 
Mar 3, 2012
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excellent purchase experience
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Overall Rating:Store Rating: 5.0
 
Mar 2, 2012
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Best place to shop there is!
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Overall Rating:Store Rating: 5.0
 
Mar 1, 2012
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It was my first time of ordering on line & picking up in store. Very nice...
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Overall Rating:Store Rating: 5.0
 
Feb 27, 2012
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very very good, will definietly do it again
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Overall Rating:Store Rating: 4.0
 
Feb 22, 2012
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Good. Ordered on-line. Husband picked up at store. Smooth transaction
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Overall Rating:Store Rating: 5.0
 
Feb 19, 2012
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A very good experience.
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Overall Rating:Store Rating: 5.0
 
Feb 17, 2012
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Item shipped very quickly. Received it in one day. E-mail notifications...
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Overall Rating:Store Rating: 5.0
 
Feb 16, 2012
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The ordering and pick up process was easy and straighforward.
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Overall Rating:Store Rating: 5.0
 
Feb 13, 2012
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Product was already picked when I got there. Fran was very nice.
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