Late last month I paid a visit to the local Best Buy to try and obtain a refrigerator for our new house. The sales man and the local store was rude, unhelpful and could just hardly speak English. When he found out I wanted a refrigerator that very day he ...
When shopping for the new Mac OS X 10.6, "Snow Leopard," I came across a note indicating that Best Buy was selling it for $5 less than the local Apple Store.So, I went to their website, checked inventory, noted that a store not too far from me ...
On the day after Thanksgiving I purchased a DVD set and a CD to give as Christmas gifts at the Best Buy on line store. When my package arrived I was mailed 2 DVD sets and my order did not include the CD that I ordered on line.I immediately ...
I ordered three things from best buy. One had to be shipped, and the other two were in-store pick ups. The shipped item arrived, on time, great condition, no problems. The pick up was a joke. Our store doesn't have a pick-up area, you have to go to ...
I remember when Best Buy first started advertising somewhere between 7 and 10 years ago in the local area. The commercials asked the question, "What do you expect Best Buy to sell?" Answers would range from food, to clothing, to electronics, to auditing ...
There have been other times when I thought that the customer service at best buy sucked, but just ignored it so far; but today I am absolutely irritated off, and decided to write this review immediately after I returned home. Alright, I went to ...
Using Best Buy's Web site, I ordered a gift card to be sent to my niece. The site was easy enough to navigate, I found the gift card section quickly, and the ordering process was about average as far as speed and the number of forms I had to complete. ...
The worst mistake I`ve ever made.People,never buy backordered items!!!I ordered cell phone(backordered) for $634.49 after taxes 1,5 months ago using $500 BestBuy credit card and $136 Gift card.Estimated arrival date: between 14 and 28 days!OK and what ...
I love shopping on the internet. It’s easy, fast and convenient. And with the cost of gas, well, need I say more. But I shall. I sign up for most store’s emails. Many times they include coupons, notices of early sales, etc. I am a big DVD movie ...
I ordered a laptop on Best Buy's website and chose the in-store pickup option. Within an hour I was notified that it was ready for pickup, so I drove to the store and promptly stood at the customer service counter for nearly an hour while the reps ...
This is a complaint about Best Buy's in-store pickup. I enjoy purchasing items online, but if there is an option to save on shipping and pick the items up in the store, I'll sometimes do so. I've never done this with Best Buy, however. I placed an ...
I bought a 30 gb ipod from best buy a little over a year and a half ago. My experience buying the ipod was decent, however I feel like I was lied to considering I purchased an extended warranty and have gotten horrible service from that warranty. Just ...
I have been a loyal customer of Best Buy for over 10 years. Their rock bottom low prices on new CDs just cannot be beat. I have yet to see a competitor top them on that! I really appreciate how this chain is growing to the point where I have several ...
My main intention when shopping at bestbuy.com was to find something online and then go to their store and buy it. Then, I discovered that the item I wanted was available only online, so I decided to place an order. Best Buy sells all sorts of ...
Best Buy, what a horrible outfit to deal with. In Sunday's flyer they advertised a HDTV that I have been looking at for a while. So I drove over and found out they don't have it in the store, I have to order online. So I try to order online and ...
They sent the wrong model - I went to my local Best Buy twice to return it (as the instructions stated) but they would not accept it - I now must mail it back - they did give me a $10.00 credit for postage, but it's still a pain. They also sent the correct modal which I have received. Read more
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Jan 02 '09
I would have liked the laptop to have been shipped to the store that way I could have purchased an extended warranty thru Best Buy. Read more
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Jul 19 '07
Good, positive experience. Equipment delivered as scheduled. Professional delievry. Read more
The only thing better than ordering from Best Buy online is making purchases in the store itself. Read more
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Feb 25 '09
Tshirt arrived in perfect condition. However, the tshirt did not feel like it looked online (wasn't as soft material as I thought it was going to be). Read more
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Dec 24 '08
It was easy and saved me alot of time. Thank you for all of your help. I shall return again... Read more
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Feb 04 '09
I found the best prices on the merchandise I wanted and they were in stock. It was on time and everything was in good condition. I gave them as Christmas presents and both were well received. Read more
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Sep 22 '07
Online and shipped order necessary to get prereleased purchase on an item sent as a gift Read more
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Jun 17 '08
Very user friendly and simple to order from bestbuy.com Read more
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Sep 14 '06
As large an organization as Best Buy is, one would think the company has their act together. This is not the case. The Best Buy store pickup option online is the most frustrating and disappointing service available today. Not only were my items not pulled aside and waiting for me at the store, I had to go to two different stores as the first one didn't have both items. I also had to wait 40 minutes to get the first item at the first store. Then when I went to the second store, they didn't even have an area for me to pick up the items. I would have had to wait in a very long line at the returns window in order to get it. Rather than do so, I walked to the computer department, found the second item myself, purchased it at the cash register and went home and canceled the item online. I then called customer service to provide feedback and request some sort of resitution for such a shoddy experience. While most of their reps were polite, they were unauthorized to resolve concerns and did little more than to "log" the issue in their database. A very unsatisfying and unnecessary experience in general that I do not wish to repeat and would not want anyone else to go through either. Save yourself the time by not using their store pickup option. Or better yet, given their lack of courteousy or respect for customers, don't shop at Best Buy at all! Read more
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Dec 28 '07
Bad time for evaluation (Christmas shopping crush), but service good. Read more
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Dec 29 '08
easy to follow website.
had option of sending both gifts to gift address
free shipping because of my best buy silver reward zone. a plus Read more
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Sep 16 '06
Store did not have the products in stock that I was interested in. Different clerks gave different information about availability and buying display model. Ordering via Internet was easier, faster. Read more
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Dec 28 '07
merchandise arrived quickly, arrived in good shape, and was as advertized. Read more
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