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Best Buy

Best Buy

Overall service rating:  Store Rating: 4.0
Reviewed by 8365 customers
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Overall Rating:Store Rating: 1.0
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Poor customer service!! Bad order systems
by strothkamp4 ,Aug 27 '07
Ordered a new phone online from Bestbuy.com. I accidentally selected the wrong shipping address. When I called in five minutes later to customer service to change the address, I was told I could not because the order had already gone to the warehouse. The customer service reps (spoke to Blake)told me this happens quite a bit and was very unappologetic.
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Showing 316-330 of 8,060 surveys Page 1 ... 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 ... 100   Previous   Next
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Overall Rating:Store Rating: 5.0
 
Oct 14 '06

very good
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Overall Rating:Store Rating: 4.0
 
Oct 17 '06

Very easy. The product was not pulled and waiting behind the counter however. The representative had to pull it from the shelf stock. That would be the only aspect of the experience that did not meet my expectations.
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Overall Rating:Store Rating: 4.0
 
Dec 29 '07

very convenient
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Overall Rating:Store Rating: 5.0
 
Dec 16 '07

I went into look at TVs and Timothy took my husband through the different brands, sizes abd explained how they worked and the difference between Plasma and LCD. He was thorough and patient. He was knowledgeabe about the products. Excellent person. Our mission tonight was to buy a gift card for our Grandson.
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Overall Rating:Store Rating: 5.0
 
Nov 29 '06

As always my shopping experience at Best Buy was excellent.
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Overall Rating:Store Rating: 3.0
 
Jul 14 '07

To be honest I felt it was almost painless, lol. I shop on-line for the most part and I like the way they have there web pages laided out. It would be nice to restock a few items wich remain out ATM , such as the new X-Box Elite. I guess I will say this about Best Buy , I beleave this is a nice place to shop and I will do so more offten . Thank U
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Overall Rating:Store Rating: 4.0
 
Nov 01 '08

I ordered a game console for in-store pick up and the item was ready when I got there.
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Overall Rating:Store Rating: 5.0
 
Aug 29 '06

THE ONLY WAY TO SHOP, WILL DO IT AGAIN AND WILL TELL ALL MY FAMILY AND FRIENDS
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Overall Rating:Store Rating: 5.0
 
Nov 01 '08

EXCELENT
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Overall Rating:Store Rating: 3.0
 
Sep 04 '07

cd now is better
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Overall Rating:Store Rating: 5.0
 
Nov 03 '08

It was a great buying experience. I did the purchase online and picked up the camera at the store ... everything worked very well.
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Overall Rating:Store Rating: 1.0
 
Oct 09 '06

I was blatanly lied to by the sales clerk (Luis) at Best Buy at the time of purchase. When I tried to resolve the issue with a f/u phone call to a customer service manager (Sonya) she was rude to the point of being hostile & not helpful at all.
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Overall Rating:Store Rating: 5.0
 
Jun 24 '08

buying is not complicated. Delivery is quick.
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Overall Rating:Store Rating: 5.0
 
Dec 26 '07

Buying online is fairly new to me. I was pleasantly surprised at how easy it was to search the Best Buy website. The information provided was very good and the comments from other buyers were helpful. I received exactly what I wanted and the timing delivery was exactly as promised. I needed to plan my day around the delivery of my order, and it was great to use the tracking process to determine approximate delivery time. I most definitely will not hesitate to buy from Best Buy again. Thanks for asking!
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Overall Rating:Store Rating: 4.0
 
Dec 03 '08

The online purchase was very easy and I appreciated being able to pick up the item at the nearest store. However, trying to get Geek Squad installation arranged was a nightmare. I was never sure who I was speaking with when I would call. It took several phone calls and everyone I spoke with gave me different information.
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