Best Buy

Pros: Selection
Cons: Pickup or Returns at store a nightmare!

Buying off the website is easy. They have a great selection, and prices are not the Best, but at least average.
But, if you choose the option to pick up your product at the store, you are in for a nightmare. There are never enough people working...

I was very happy at the time of placing my order. I was moving to a new place and decided to order a widescreen HDTV and have it delivered the day after I moved in. I found the HDTV I wanted on Best Buy.com and set up the order and delivery (under two...

HORRIBLE! Best Buy doesn't give a whit about customer service. We took in a laptop that had a service agreement. We were already wary of Best Buy, having had a couple of awful problems getting incorrect online orders (picked up at local stores) ...

Those guys have the most terrible customer service I have ever experienced. That applies to both in-store staff and phone customer service.

First, I was returning a lens filter - a $10-valued item. I spent almost an hour in line with just one...

I purchased Zoo Tycoon for $29.95, the next week it went on sale for $19.95 at the brick stores and at Bestbuy.com. I contacted the .com customer service and they told me to check their online store policy (they do not have one dealing with this.)They do...

>Catch 22 price matching policy not valid on products ordered online and picked up in the store If you find a cheaper price from another store after receiving the product. >Read the policies carefully and know what you are getting into. ...

Bought an item online, picked up at local store. Brought in a lower price ad. Manager refused to lower best buy's price. My issue is not in refusal, but in the attitude of the manager. He basically told me that we was king of his castle (bb) and he...

I BOUGHT A DVD PLAYER ONLINE THRU BEST BUY. THERE PRICES ONLINE ARE A LITTLE HIGHER THEN THERE ARE IN THE STORE. BECAUSE IF YOU GO IN THE STORE THE ARE ALWAYS HAVING SOME SALE OR OPENED BOX ITEM I SPENT ON MY DVD PLAYER 140.00 WHERE IF I WOULD OF WENT...

The term buyer beware should be used when it comes to the Best Buy Warrantees and Product Replacement Plans. I have just recently gone through an experience that I would not wish on anyone. In January of 2005 I purchased a Sony Vio notebook computer for ...

The worst mistake I`ve ever made.People,never buy backordered items!!!I ordered cell phone(backordered) for $634.49 after taxes 1,5 months ago using $500 BestBuy credit card and $136 Gift card.Estimated arrival date: between 14 and 28 days!OK and what ...

My sister bought my 3 year old a gift for his birthday. He loves Curious George, so she bought him the DVD. However, we already had it. She lives in Connecticut, I live in Delaware. The item came from Ohio. I have no use for a duplicate DVD. However, ...

I have been a loyal customer of Best Buy for over 10 years. Their rock bottom low prices on new CDs just cannot be beat. I have yet to see a competitor top them on that! I really appreciate how this chain is growing to the point where I have several ...

Using Best Buy's Web site, I ordered a gift card to be sent to my niece. The site was easy enough to navigate, I found the gift card section quickly, and the ordering process was about average as far as speed and the number of forms I had to complete. ...

On the day after Thanksgiving I purchased a DVD set and a CD to give as Christmas gifts at the Best Buy on line store.  When my package arrived I was mailed 2 DVD sets and my order did not include the CD that I ordered on line.I immediately ...

This is a complaint about Best Buy's in-store pickup. I enjoy purchasing items online, but if there is an option to save on shipping and pick the items up in the store, I'll sometimes do so. I've never done this with Best Buy, however. I placed an ...