Best Buy

I purchased a wide screen TV from Best Buy online.  Shortly after it was delivered, I found that there was damage to the front panel.  I have been on the phone with customer service 5 times over the past 2 weeks.  Each time, after being on

I've ordered Nokia Booklet 3G via BestBuy as it is the only retailer that sells that Minilaptop in USA. I ordered it online having known that it is being Backordered and "usually leaves our warehouse within 1-2 weeks". Today it is 3

Best buy was very helpful, fast, on time with the delivery abd carted away my old set at no cost... and that's when it ended, when my set began to have problems, they dragged there feet, told me I should contact the manufacturer, and finally showed up,

the worst experience in my life. extremely unorganized. not caring. I will never ever buy anything from best buy again. terrible customer

Our 90 day old Samsung Dishwasher stopped working entirely and Best Buy finds it acceptable for us to wait 36 days for the part. We have 3 children, and I am a working mom. This is not OK--not for $900.Best Buy says that if I read the fine print,

Bought computer; extended warranty with back-up disc; computer failed; diagnostics done; result...$130 bill for another system restore disc which has to be done by

I ordered a refrigerator at bestbuy.com on June 20, 2009 and was given a July 10, 2009 "confirmed" delivery date. After checking the order status several times by email and with online customer service,was told everything was fine and they "promised" the

Customer service STINKS!  After a month of "run around" customer service, I finally was told that Best Buy no longer had the windows disc to reload on a Insignia computer (Best Buy brand).  They could not provide a disc to reload the software

Best Buy, Worst DeliveryI purchased an iMac on line in Toronto and was given the option of delivery on Monday and Wednesday, store pick-up was not an option. I paid EXTRA for Monday delivery, and it is now Wednesday noon, and still NO delivery.

Best Buy's online/store return policy is ridiculous. I received Tiger Woods 09 for x-box 360 as a Christmas Gift, and tried to exchange it for Call of Duty, I had the Best Buy online receipt. The girl at the service counter would not exchange the two

BIG MISTAKE!!! Bought service plan. First time I thought it was worth it. No show on appointment, transferred SIX times. Still waiting after 50 min. phone call. Only 1 person, Sahra, even tried to help. Don't do the service plan at Best Buy go to

Best Buy/Geek Squad Bad Business Practices Liars and Cheats Don’t stand behind the Products they sell. They’re Big Business that know they can get away with screwing you. It’s time we show Them the customer does Count!

I bought an apartment size washer and dryer from Best Buy in Coralville, Iowa two and a half years ago. I also purchased a 5-yr service warranty. About a month ago, the washer broke. Best Buy told me since it could not be fixed, therefore it needs to

I purchase a new 6.0 Panasonic phone at best buy for $69.99 model # kx-TG8231B. When I return to my business, a employee of my Suggested that I paid too much, and she purchases the same phone from Panasonic website for 59.99 there retail price and free

They saw us coming. My wife and I are seniors. The BEST BUY team is well trained to lie, I'm sorry to say. We bought a HDTV. They promised no interest for 18 months which in Best Buy language means 14% interest. They took advantage of us old folks. Shame

Worst experience ever with this online store. Did not ship full order. The 1 888 bestbuy # is a joke. They have a PO box for complaints. I will never ever buy again. Stay

Bought an LCD projector through a sales associate who took the product out of the box and showed me what came with it. I purchased the item ($800+). I never used the product but when I went to return it 5 days later I was told about a restocking fee

I ordered an MP3 player at BestBuy.com and chose the "pick it up" at a local store option. I received an email stating that my item was ready to be picked up. Went to the store to pick it up and was told that they did not have it and that the ".com" made

I placed an order on BestBuy.com and scheduled a delivery date for several weeks later. I didn't get a call to confirm delivery, but the website said my delivery was on track (and I trusted the website). By mid-day I phoned to check the status. They said

Ordered a new phone online from Bestbuy.com. I accidentally selected the wrong shipping address. When I called in five minutes later to customer service to change the address, I was told I could not because the order had already gone to the warehouse.